Partition Wall May Detach – 2019-2023 Mercedes-Benz Sprinter

SEOCONTENT-START

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Anthony Washington, Senior Manager, Regula􀆟ons and Cer􀆟fica􀆟ons
Re: Ini􀆟al Recall Campaign No􀆟fica􀆟on Model Sprinter Model Years 2019-2023 Check Par􀆟􀆟on Wall Bolts
DATE: January, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION Please see the atached documents related to the campaign listed above.
Campaign No. :
Campaign Desc. :
Check Par􀆟􀆟on Wall Bolts
2023120017
PDGTREWAN
This is to no􀆟fy you of a Pending Recall Campaign to check par􀆟􀆟on wall bolts on approximately 334 MY 2019-2023 Mercedes-Benz Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate ques􀆟ons from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter Vans, has determined that on certain Sprinter (907 pla􀆞orm) vehicles, the bolted connec􀆟on of the par􀆟􀆟on wall might not meet specifica􀆟ons. In this case, a deforma􀆟on of the par􀆟􀆟on wall under load could be possible. In addi􀆟on, an influence on the load securing func􀆟on cannot be ruled out, which could increase the risk of injury in the event of a crash.
What We’re Doing
MBUSA is conduc􀆟ng a voluntary recall. An authorized Mercedes-Benz dealerships will check the par􀆟􀆟on wall bolts on the affected vehicles and rework them, if necessary.
Parts
Parts are not yet available.
Vehicles Affected
Vehicle Model Year(s)
2019-2023
Vehicle Model
Sprinter
Vehicle Popula􀆟ons
Popula􀆟on
334
Dealer Inventory
0
Given this no􀆟ce, it is a viola􀆟on of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this no􀆟fica􀆟on un􀆟l the vehicle has been repaired. Loaner and demonstrator vehicles may con􀆟nue to be driven, but must not be retailed un􀆟l repaired. Addi􀆟onally, given this no􀆟ce, it is a viola􀆟on of Federal Law for rental companies to rent new vehicles covered by this no􀆟fica􀆟on un􀆟l the vehicle has been repaired.
Next Steps/Notes
Customer No􀆟fica􀆟on Timeline
An owner no􀆟fica􀆟on leter to be mailed in February, 2024.
AOMS/SOMS
AOMs – This recall may generate ques􀆟ons from your dealers. Please forward this no􀆟ce to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respec􀆟ve MBUSA fleet representa􀆟ve for further informa􀆟on and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer sa􀆟sfac􀆟on.

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TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regula􀆟ons and Cer􀆟fica􀆟ons
Re: Launch Recall Campaign No􀆟fica􀆟on
Model Sprinter
Model Years 2019-2023
Check Par􀆟􀆟on Wall Bolts
DATE: January, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the atached documents related to the campaign listed above.
Campaign No. : Campaign Desc. : Check Par􀆟􀆟on Wall Bolts
2024010006 VS3TREWAN
This is to no􀆟fy you of a Recall Campaign Launch to check the par􀆟􀆟on wall bolts on approximately 334 MY 2019-2023 Mercedes-
Benz Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate ques􀆟ons from customers.
All affected VINs will be flagged as “OPEN” in VMI and cannot be sold.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter Vans, has determined that
on certain Sprinter (907 pla􀆞orm) vehicles, the bolted connec􀆟on of the par􀆟􀆟on wall might not meet
specifica􀆟ons. In this case, a deforma􀆟on of the par􀆟􀆟on wall under load could be possible. In
addi􀆟on, an influence on the load securing func􀆟on cannot be ruled out which could increase the risk
of injury in the event of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall campaign. An authorized Mercedes-Benz dealership will check
the bolt connec􀆟ons on the affected vehicles and rework them, if necessary. If a customer has already
paid to have this recall condi􀆟on corrected, they may be eligible to receive reimbursement.
Parts Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s) 2019-2023
Vehicle Model Sprinter
Vehicle Popula􀆟ons
Popula􀆟on 334
Dealer Inventory 0
Given this no􀆟ce, it is a viola􀆟on of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
no􀆟fica􀆟on un􀆟l the vehicle has been repaired.
Loaner and demonstrator vehicles may con􀆟nue to be driven, but must not be retailed un􀆟l repaired.
Addi􀆟onally, given this no􀆟ce, it is a viola􀆟on of Federal Law for rental companies to rent new vehicles covered by this no􀆟fica􀆟on
un􀆟l the vehicle has been repaired.
Next Steps/Notes
Customer No􀆟fica􀆟on Timeline An owner no􀆟fica􀆟on leter to be mailed in January 2024.
AOMS/SOMS AOMs – This recall may generate ques􀆟ons from your dealers. Please forward this
no􀆟ce to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respec􀆟ve MBUSA
fleet representa􀆟ve for further informa􀆟on and next steps. For repairs, please
contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
sa􀆟sfac􀆟on.
Model 907.65
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Codeword
L 12 1905 Operations: Retrofit front partition wall 1.6 71 900 02 VS3TREWA
N
D68.74-A016-79
1 Partition wall 2 Screw
Notice Notes on carrying out repair work
in the vehicle interior
AH68.00-D-0001-01KOS
g Check
1 Check whether the vehicle is
affected by the measure.
V-RC-2024010006 1
Additional screw connection
2 Remove B-pillar trims on driver
and front passenger side and
position outside working area.
f AR68.30-D-4705TS
i
Do not unhook belts from seat belt
retractors.
3 Locate holes (arrow B) for
additional screw connections at
partition (1) and center punch.
i
Holes must be drilled into the Bpillar
for the additional screw
connection. The holes (arrow B) in
the partition (1) serve as a
template.
4 Drill holes for additional screw
connection in B-pillar with ∅ 4 mm
bit.
i
Commercially available devices/
tools
Drill bit 4 mm
5 Remove drill chips in B-pillars. i
Commercially available devices/
tools
Wet and dry vacuum cleaner
aDanger Risk of explosion caused by
paint vapors igniting. Risk of
poisoning caused by inhaling
paint vapors.
No smoking! No open fire! Use
respiratory protection, protective
clothing, gloves, safety glasses
and protective skin cream. Ensure
that the area is well ventilated.
AS98.00-Z-0002-01A
6 Prime holes with a brush or spray
can.
Notice Notes on paintwork repairs AH98.00-P-9408-02A
i
Use only primer fillers approved by
manufacturer.
See guidelines for paint technology
in the workshop portal.
7 Screw in screws (2) and tighten. i
Tightening torque maximum 5 Nm.
8 Add cavity preservation in B-pillars
with spray can.
f AR97.20-D-1500TS
9 Attach B-pillar trims on driver and
front passenger side.
f AR68.30-D-4705TS
Parts ordering note
Part no. Designation Quantity
A 000 990 31 11 Screw As Needed
A 000 986 32 01 09 Preservation agent As Needed
2 V-RC-2024010006

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-876
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC JAN 10, 2024 NHTSA Recall No. : 23V-876 Manufacturer Recall No. : VS3TREWAN Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 387 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2023 Mercedes-Benz Sprinter Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : JAN 31, 2019 – JAN 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Freightliner Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : JAN 31, 2019 – JAN 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter Vans, has determined that on certain Sprinter (907 platform) vehicles, the bolted connection of the partition wall might not meet specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, the bolted
connection of the partition wall might not meet specifications. Part 573 Safety Recall Report 23V-876 Page 2 Description of the Cause : Due to a deviation in the production process, certain partition walls might have been secured with an insufficient number of bolts Identification of Any Warning
that can Occur : The driver would not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Screw Component Description : Screw Component Part Number : A0009903111 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In November 2022, MBAG identified a deviation in production instructions for workers regarding the number of bolts used to install the partition wall in certain Sprinter (907 platform) vehicles.
In December 2022, MBAG initiated a plant check and rework campaign for vehicles that remained in MBAG’s control to ensure that partition walls were secured in accordance with design specifications.
Beginning in early 2023, MBAG reviewed its production process documentation to identify potentially affected vehicle models. These analyses determined that only one specific option code combination of Sprinter vehicles (907 platform) might have been produced using an incorrect number of bolts.
Starting in July 2023, MBAG conducted further reviews and analyses to identify potential consequences of the identified issue.
Between October and November 2023, MBAG reviewed the results of these analyses and determined, that the number of bolts used for the partition walls installed in the vehicles might not be sufficient in the event of a crash because the partition wall might become deformed or dislodged due to forces applied by a carried load in certain crash scenarios.
In November and December 2023, MBAG analyzed production records of Sprinter vehicles with a variety of different configurations to determine the population of potentially affected vehicles.
On December 15, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is not aware of any warranty claims, field or service reports, or reports of property damage, fatality, or The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-876
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
injury related to this defect in the US. 573 Report has been amended to include 2019-2021 Freightliner Sprinter models which were inadvertently left off on the initial report.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, authorized Mercedes-Benz dealerships will
check the bolt connections on the affected vehicles and rework them, if necessary. If a customer has already paid to have this recall condition corrected, they may be eligible to receive reimbursement. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : NR A change in the production procedure ensures that this issue would not occur after Jan 20, 2023. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on Jan 5,
2024. A copy of all communications will be provided when available.
Owners will be notified of the voluntary recall campaign before Feb 16, 2024.
Planned Dealer Notification Date : JAN 05, 2024 – JAN 05, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-876
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC DEC 21, 2023 NHTSA Recall No. : 23V-876 Manufacturer Recall No. : VS3TREWAN Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 387 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2023 Mercedes-Benz Sprinter Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : JAN 31, 2019 – JAN 19, 2023
VIN Range 1 : Begin : NR End : NR
ntial Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter Vans, has determined that on certain Sprinter (907 platform) vehicles, the bolted connection of the partition wall might not meet specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, the bolted connection of the partition wall might not meet specifications.
Description of the Cause : Due to a deviation in the production process, certain partition walls might have been secured with an insufficient number of bolts Identification of Any Warning
that can Occur : The driver would not receive a warning due to the nature of the failure mechanism.
Involved Components : Part 573 Safety Recall Report 23V-876 Page 2 Component Name 1 : Screw Component Description : Screw Component Part Number : A0009903111 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In November 2022, MBAG identified a deviation in production instructions for workers regarding the number of bolts used to install the partition wall in certain Sprinter (907 platform) vehicles.
In December 2022, MBAG initiated a plant check and rework campaign for vehicles that remained in MBAG’s control to ensure that partition walls were secured in accordance with design specifications.
Beginning in early 2023, MBAG reviewed its production process documentation to identify potentially affected vehicle models. These analyses determined that only one specific option code combination of Sprinter vehicles (907 platform) might have been produced using an incorrect number of bolts.
Starting in July 2023, MBAG conducted further reviews and analyses to identify potential consequences of the identified issue.
Between October and November 2023, MBAG reviewed the results of these analyses and determined, that the number of bolts used for the partition walls installed in the vehicles might not be sufficient in the event of a crash because the partition wall might become deformed or dislodged due to forces applied by a carried load in certain crash scenarios.
In November and December 2023, MBAG analyzed production records of Sprinter vehicles with a variety of different configurations to determine the population of potentially affected vehicles.
On December 15, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is not aware of any warranty claims, field or service reports, or reports of property damage, fatality, or injury related to this defect in the US. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-876
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : As a precautionary measure, authorized Mercedes-Benz dealerships will
check the bolt connections on the affected vehicles and rework them, if necessary. If a customer has already paid to have this recall condition corrected, they may be eligible to receive reimbursement. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : NR A change in the production procedure ensures that this issue would not occur after Jan 20, 2023. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on Jan 5,
2024. A copy of all communications will be provided when available.
Owners will be notified of the voluntary recall campaign before Feb 16, 2024.
Planned Dealer Notification Date : JAN 05, 2024 – JAN 05, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-876
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC JAN 10, 2024 NHTSA Recall No. : 23V-876 Manufacturer Recall No. : VS3TREWAN Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 387 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2023 Mercedes-Benz Sprinter Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : JAN 31, 2019 – JAN 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Freightliner Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : JAN 31, 2019 – JAN 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter Vans, has determined that on certain Sprinter (907 platform) vehicles, the bolted connection of the partition wall might not meet specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, the bolted
connection of the partition wall might not meet specifications. Part 573 Safety Recall Report 23V-876 Page 2 Description of the Cause : Due to a deviation in the production process, certain partition walls might have been secured with an insufficient number of bolts Identification of Any Warning
that can Occur : The driver would not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Screw Component Description : Screw Component Part Number : A0009903111 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In November 2022, MBAG identified a deviation in production instructions for workers regarding the number of bolts used to install the partition wall in certain Sprinter (907 platform) vehicles.
In December 2022, MBAG initiated a plant check and rework campaign for vehicles that remained in MBAG’s control to ensure that partition walls were secured in accordance with design specifications.
Beginning in early 2023, MBAG reviewed its production process documentation to identify potentially affected vehicle models. These analyses determined that only one specific option code combination of Sprinter vehicles (907 platform) might have been produced using an incorrect number of bolts.
Starting in July 2023, MBAG conducted further reviews and analyses to identify potential consequences of the identified issue.
Between October and November 2023, MBAG reviewed the results of these analyses and determined, that the number of bolts used for the partition walls installed in the vehicles might not be sufficient in the event of a crash because the partition wall might become deformed or dislodged due to forces applied by a carried load in certain crash scenarios.
In November and December 2023, MBAG analyzed production records of Sprinter vehicles with a variety of different configurations to determine the population of potentially affected vehicles.
On December 15, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is not aware of any warranty claims, field or service reports, or reports of property damage, fatality, or The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-876
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
injury related to this defect in the US.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, authorized Mercedes-Benz dealerships will
check the bolt connections on the affected vehicles and rework them, if necessary. If a customer has already paid to have this recall condition corrected, they may be eligible to receive reimbursement. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : NR A change in the production procedure ensures that this issue would not occur after Jan 20, 2023. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on Jan 5,
2024. A copy of all communications will be provided when available.
Owners will be notified of the voluntary recall campaign before Feb 16, 2024.
Planned Dealer Notification Date : JAN 05, 2024 – JAN 05, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported

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