December 21, 2023 NHTSA CAMPAIGN NUMBER: 23V880000
Fuel Pump Shutdown May Cause Loss of Drive Power
A loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 23V880
Manufacturer Mercedes-Benz USA, LLC
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 79,676
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Remedy
Dealers will replace the fuel pump, free of charge. Interim letters notifying owners of the safety risk, were mailed February 13, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
Frequently Asked Questions (FAQ’s)
What vehicles are included in the recall?
Model Year (“MY”) 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms) vehicles.
Will the recall be rolled out in waves?
Yes, the campaign will be rolled out in waves. Vehicles in hot regions will be prioritized.
How can I determine if a vehicle is included in the recall?
VINs will be flagged as “PENDING” in Netstar-VMI under damage code 23P2197662.
Will this Recall expire?
No, recalls do not expire.
Does the vehicle need to be brought to the dealer to have the recall completed?
Only an authorized Mercedes-Benz dealer may perform this recall repair.
Which parts should dealers order?
Refer to NCU part designation based on model. Parts can only be ordered for vehicles in open status in Netstar-VMI.
What about customer vehicles that are still in VMI “pending” status but are down due to the described issue?
Dealers – Please contact your AOM for further information.
AOMs – Please submit a request to the recall inbox. Further analysis will be conducted based on wave and parts supply.
Is this a stop drive recall?
No, customers may continue to drive the vehicle.
February 9, 2024
2024010011
Replace Fuel Pump Delivery Module – Wave 1
This is to notify you of the Recall Campaign Launch to replace the fuel pump delivery module on 13,432 Model Year (“MY”) 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class vehicles (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms). The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on February 9, 2024.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class vehicles (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms), the fuel pump impeller might not meet current specifications in regards to material characteristics. As a consequence, the impeller might deform and contact the fuel pump housing and result in mechanical resistance on the impeller. In some instances, this could cause the fuel pump to stop operating.
As a result, the vehicle could lose propulsion, which could increase the risk of crash or injury. Before the fuel pump is switched off, the driver may be made aware of a malfunction by a warning message in the instrument cluster and might notice a roughly running engine.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the fuel pump delivery module on the affected vehicles.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed on February 16, 2024.
Replace Fuel Pump Delivery Module
Work Procedure
The fuel tank may only be filled up to a maximum of 20%.
This corresponds to two lines (A) on the fuel display (Figure 1).
Figure 1 (shown on model 205)
- Replace fuel pump.
For basic data, see AR47.20-P-5710*.
* Select the WIS document according to the vehicle model.
No quick test has to be performed.
Only model 206, 232: Note on disassembly of suction jet pump drive line quick connector.
The procedure steps 1-3 should only be performed when the quick disconnect is not working (Figure 2).
Only for model 167
Contrary to the WIS document (AR88.60-P-2001ME – Remove/install tank filler recess), the tank filler recess must not be removed. Disconnecting the hose lines at the activated charcoal canister and the sealing bellows on the inside at the tank filler recess is sufficient.
Installation:
For all vehicles with code 228 stationary heater, the connection for the fuel supply system must be cut off before installing the fuel pump (Figure 3).
Figure 4 (remove electric lines from routing clip)
Figure 5 (release corresponding connector and disconnect the contacts)
Figure 6 (remove lines from routing clip)
Figure 7 (using a screwdriver, carefully push float-and-lever sensor housing away from module housing and at the same time push float-and-lever sensor housing upwards.)
- Assemble in reverse order.
Primary Parts Information
If one of the following delivery modules in column 1 was determined by the Vehicle Identification Number (VIN) in the XENTRY parts process, the delivery module in column 2 should be ordered and installed!
If the determined delivery module from column 2 is not available for order due to parts constraints, the delivery module from column 1 can be ordered.
The delivery module in column 1 is supplied with float-and-lever sensor, and the delivery module in column 2 is supplied without float-and-lever sensor.
If the delivery module from column 2 is ordered and installed, proceed as per the operation item “12-1973”.
If the required delivery module, as determined in the XENTRY parts process is not listed in column 1, please order the required delivery module according to the XENTRY parts process.
| Column 1 | Column 2 |
| Delivery module as determined by VIN in the XENTRY parts process:
* If the part number has 12 digits, the last two digits can be ignored and the part from column 2 must be ordered! | Order and install delivery module without float-and-lever sensor: |
| A 167 470 03 94 /* | A 167 470 07 06 |
| A 167 470 45 00 /* | A 167 470 06 06 |
| A 167 470 69 00 /* | A 167 470 05 06 |
| A 205 470 27 02 /* | A 205 470 52 03 |
| A 205 470 49 00 /* | A 205 470 51 03 |
| A 205 470 85 01 /* | A 205 470 50 03 |
The fuel pump locking ring is not required to be replaced and will not be covered under warranty.
| Qty. | Part Name | Part Number |
| 1 | Delivery unit in right fuel tank | * |
| 1 | O-RING between delivery unit and fuel tank | * |
| 6 | Cap bolt, propeller shaft to transfer case (Model 167) | * |
| As required | Cap bolt, propeller shaft to rear axle (Model 167) | * |
| As required | Cap bolt, flex disk to rear propeller shaft (Model 167) | * |
| 1 | Bolt and washer assembly, rear axle carrier to rear frame floor assembly. (Model 167) | * |
| 3 | MOUNTING PLATE PARTS KIT propeller shaft to transmission (Model 463) | * |
| 3 | MOUNTING PLATE PARTS KIT propeller shaft to rear axle (Model 463) | * |
* The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Chronology Supplement for ODI 23-00855-30219-10
In the beginning of June 2022, MBAG launched initial investigations based on individual field reports from outside the US alleging inconsistent power delivery. MBAG hypothesized that, the function of the fuel pump might have been impaired without having any initial indications in regards to common influencing factors on the field cases in this relation. In July 2022, MBAG began retrieving fuel pumps from affected vehicles in the field and analyzing them in coordination with the supplier. Over the next several months, MBAG conducted analyses of the material together with the supplier, as well as the production processes at the supplier and its sub-suppliers. Through the end of the year, MBAG conducted numerous and varied tests in coordination with its tier one supplier, including fuel swelling behavior, structural damage and notched impact resistance tests. In December 2022, these intensive analyses and tests identified an irregularity in individual raw material batches used for the suspect fuel pump impellers, sourced from a sub-supplier. Based on that determination, in January 2023, MBAG’s supplier of the suspect fuel pump started investigations to identify the potentially affected vehicle population by tracking the material flow within the multi-supplier chain from the raw material sub-supplier up to the fuel pump manufacturer. At the same time, the fuel pump supplier implemented several changes in its production process, including a replacement of the raw material supplier, changing the injection molding process at the injection molding supplier and implementing more quality controls within the supplier chain. Through May 2023, MBAG and its fuel pump supplier conducted further testing and analyses to identify potential influencing factors and determine potential consequences of material and process anomalies at different steps of the production process. In May 2023, MBAG’s fuel pump supplier determined the scope of potentially affected fuel pumps, which was then used to identify the potentially affected vehicle population.
On June 16, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is currently aware of 2,031 warranty claims/field reports/service reports received from 30.08.2021 to 23.05.2023 in the USA. MBAG is not aware of any claims of injury, crashes or death worldwide due to this malfunction.
In July 2023, during the course of its worldwide product monitoring, MBAG identified additional field reports alleging inconsistent power delivery. MBAG’s initial review of these field reports determined that some of the vehicles involved in these reports were outside the recall population determined earlier in May 2023.
Based on a detailed analysis of field data, MBAG hypothesized that the occurrences described in these new field reports might be related to a supplier error similar to that identified in recall NHTSA # 23V-445. During October and November 2023, MBAG and its supplier conducted additional investigations to identify a potential root cause for the reported incidents, including retrieving damaged parts from vehicles for examination and analysis.
Based on these analyses, MBAG determined that additional batches of raw material used by its fuel pump supplier may also have deviated from specifications, and thus resulted in similar consequences as described before. As a result, the number of potentially affected vehicles is larger than the population initially identified by MBAG’s fuel pump supplier. On December 8, 2023, MBAG determined that a potential safety risk for the identified additional vehicles cannot be ruled out. Therefore, the company decided to expand the vehicle population for this recall to include additional vehicles whose fuel pump impellers were manufactured using batches of raw materials that were identified as containing this defect.
MBAG is aware of 1,901 related warranty claims or field reports received between May 14, 2022 to November 15, 2023. These claims and reports are in addition to the 2,031 claims and reports that MBAG received between August 30, 2021 and May 5, 2023 (identified in the Report submitted by MBAG on June 27, 2023). MBAG is not aware of any claims or reports of injury, fatality, or property damage worldwide related to this defect.
Loss of Drive Power from Fuel Pump Shutdown – 2021-2023 Mercedes-Benz C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, & G-Class
Loss of Drive Power from Fuel Pump Shutdown – 2021-2023 Mercedes-Benz C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, & G-Class
59 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG C43 | 2023 |
| MERCEDES-BENZ | AMG E53 | 2021-2023 |
| MERCEDES-BENZ | AMG E63 | 2021-2023 |
| MERCEDES-BENZ | AMG G63 | 2022-2023 |
| MERCEDES-BENZ | AMG GLC43 | 2023 |
| MERCEDES-BENZ | AMG GLE53 | 2022-2024 |
| MERCEDES-BENZ | AMG GLE63 | 2022-2024 |
| MERCEDES-BENZ | AMG GLS63 | 2022-2023 |
| MERCEDES-BENZ | AMG GT43 | 2021-2023 |
| MERCEDES-BENZ | AMG GT53 | 2022-2023 |
| MERCEDES-BENZ | AMG GT63 | 2023 |
| MERCEDES-BENZ | AMG SL43 | 2023 |
| MERCEDES-BENZ | AMG SL55 | 2022-2023 |
| MERCEDES-BENZ | AMG SL63 | 2022-2023 |
| MERCEDES-BENZ | C300 | 2022-2024 |
| MERCEDES-BENZ | E350 | 2022-2023 |
| MERCEDES-BENZ | E450 | 2022-2023 |
| MERCEDES-BENZ | G550 | 2022-2023 |
| MERCEDES-BENZ | GLC300 | 2023 |
| MERCEDES-BENZ | GLE350 | 2021-2023 |
| MERCEDES-BENZ | GLE450 | 2022-2024 |
| MERCEDES-BENZ | GLE580 | 2022-2023 |
| MERCEDES-BENZ | GLS450 | 2022-2023 |
| MERCEDES-BENZ | GLS580 | 2022-2023 |
| MERCEDES-BENZ | S500 | 2022-2023 |
| MERCEDES-BENZ | S580 | 2022-2023 |
| MERCEDES-MAYBACH | GLS600 | 2022-2023 |
| MERCEDES-MAYBACH | S580 | 2022-2023 |
5 Associated Documents
Recall Acknowledgement
RCAK-23V880-6225.pdf 645.859KB
Defect Notice 573 Report
RCLRPT-23V880-5016.PDF 232.712KB
Chronology Report
RMISC-23V880-3304.pdf 85.616KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V880-5048.pdf 133.473KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V880-8366.pdf 220.679KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- [Vehicle Fitment-1]: Compatible with Mercedes-Benz GL450 2007-2012 V8 4.7L, GL550 2008-2012 V8 5.5L--X164 Series, Right Side
- [Vehicle Fitment-2]: Compatible with Mercedes-Benz ML350 2006-2011 V6 3.5L, ML350 2010-2011 V6 5.5L, ML500 2006-2007 V8 5.0L, ML550 2008-2011 V8 5.5L--W164 Series, Right Side
- [Reference Number]: 1644700194, 1644701994, 1644702194, E8924M, FG1163, P77051M, SP5120M
- [Related Parts]: ① Fuel Pump; ② Fuel Sending Unit; ③ Strainer; ④ Package Contents: 1 x Fuel Pump Assembly, Packaging Type: Box
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted Fuel Pump Assembly. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Vehicle Fitment:Electric Fuel Pump Module Compatible with Mercedes-Benz E350 2012-2016 3.5L V6,E400 2015-2017 3.0L V6,CLS400 2015-2016 3.0L V6
- OEM Part Number: Keysui Engine Fuel Pump Module Assembly fit for 2184700994, 2184700094, 218470009428, CFG1577, E9111M, FG1577, M2535822, SP5142M, 2184700194, FT4022, SP5182M. Note: Before purchasing, please check the Amazon Confirmation of installation and description details page to verify the compatibility of this item with your vehicle
- Easy Installation: Fuel Pump Assembly is built with corrosion-resistant, high-strength materials and rigorously tested for flow rate, pressure, and durability, guaranteeing long-lasting reliability. OEM-fit design allows quick, hassle-free installation with no modifications required
- Precise Fuel Delivery: The Engine Fuel Pump Module Assembly is precisely engineered to match OEM specifications, ensuring consistent fuel flow for smooth starts, improved engine performance, and reduced fuel consumption
- Service Guarantee: Keysui offers a one-year warranty,eliminating your any concerns about potential issues.IF you have any other questions about our Electric Fuel Pump Module Assembly, please contact us as soon as possible, we provide 24-hour online consultation and customer service with professional
- Vehicle Fitment: Electric Fuel Pump Module Assembly Compatible with Mercedes-Benz C250 2012–2015 Coupe Base 1.8L L4 W204, Compatible with Mercedes-Benz C250 2012-2012 Sedan Base 1.8L L4 W204, Compatible with Mercedes-Benz C250 2012-2014 Sedan Luxury 1.8L L4 W204, Compatible with Mercedes-Benz C250 2012-2014 Sedan Sport 1.8L L4 W204
- Reference Number: 2044700294, 204 470 02 94, 66128, E9212M, FG1615, SP5148M
- Product Performance: Fuel Pump Assembly generates positive voltage in the fuel line and drives fuel into the engine. It can solve the problems of poor engine acceleration, easy stalling, and fuel tank rattling
- High-Quality Construction: Fuel pump module assembly is made with premium materials that meet or exceed OEM standards for durability and reliability
- 1-Year Warranty: Make sure will fit your vehicle check"fitment information", Please use Amazon's Your Garage feature above to see if this part is compatible with your vehicle. We offer a one-year warranty on our products, if you encounter problems please contact us and we will respond within 24 hours
- [Compatibility Notice]: ①Location: Right Side; ②Only fits 4-Pins(Not for 5-Pins); ③Only for Non PZEV model(Not for PZEV model); ④Compatible with Mercedes-Benz E320 2005 L6 3.2L Only fits GAS
- [Vehicle Fitment]: Compatible with Mercedes-Benz CLS500 2006 V8 5.0L, E320 2003-2005 V6 3.2L, E350 2006-2009 V6 3.5L, E500 2003-2006 V8 5.0Lber]: B5029M, E8530M, EH530M, F4541A, FG0979, SP5029M, P76500M, P3227, 67972
- [Reference Number]: B5029M, E8530M, EH530M, F4541A, FG0979, SP5029M, P76500M, P3227, 67972
- [Related Parts]: ①Fuel Pump; ②Seal Ring; ③Fuel Sending Unit; ④Strainer
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted Fuel Pump Assembly. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Fit for Mercedes-Benz C250 2012-2015, C300 2013-2014, C350 2012-2015
- Fit for Mercedes-Benz CLS550 2012-2018
- Fit for Mercedes-Benz E350 2014-2016, E350 3.5 2012-2013, E400 2015-2016, E550 2012-2017
- Fit for Mercedes-Benz GLK350 2013-2015
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-880
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 21, 2023 NHTSA Recall No. : 23V-880 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 79,676 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2024 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 6870 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 324 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-880 Page 2 Vehicle 3 : 2022-2023 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 1352 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2023 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 868 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2023 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 740 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 3 Vehicle 6 : 2021-2023 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 15 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2022-2023 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 1620 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2022-2023 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 2998 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 4 Vehicle 9 : 2022-2023 Mercedes-Benz AMG G63 4X4 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 275 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2023-2023 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 1573 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2023-2023 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 544 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 5 Vehicle 12 : 2021-2023 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 26108 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2022-2024 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 5858 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2022-2024 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 8607 VehiclesThe recall population was determined through production records. For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 6 Vehicle 15 : 2022-2023 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 219 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2022-2024 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 270 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2022-2023 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 314 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 7 Vehicle 18 : 2022-2023 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 11925 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 19 : 2022-2023 Mercedes-Benz Maybach GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : 241 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2022-2023 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 150 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 8 Vehicle 21 : 2021-2023 Mercedes-Benz AMG GT43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 194 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2022-2023 Mercedes-Benz AMG GT53 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 345 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2023-2023 Mercedes-Benz AMG GT63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : 148 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 9 Vehicle 24 : 2022-2023 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 2834 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2023-2023 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : 455 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2022-2023 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : 3590 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 10 Vehicle 27 : 2022-2023 Mercedes-Benz Maybch S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 174 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2023-2023 Mercedes-Benz AMG SL43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 2 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2022-2023 Mercedes-Benz AMG SL55 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 564 vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 11 Vehicle 30 : 2022-2023 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : 499 Vehicles
The recall population was determined through production records.
For vehicles outside of the recall population the installed fuel pump impellers meet the material requirements. Production Dates : AUG 01, 2021 – MAR 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2024 GLE/GLS (167 platform), C-Class (205, 206 platform), E-Class (213 platform), S-Class (223 platform), SL (232 platform), E-Class Coupe/Convertible (238 platform), GLC (253, 254 platform), CLS (257 platform), AMG GT 4-doors Coupe (290 platform) and G-Class (463 platform) vehicles, the fuel pump impeller might not meet current specifications in regards to material characteristics.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As a consequence, the impeller might deform and come into contact with the fuel pump housing, leading to a mechanical resistance. In some instances, this could lead to a shutdown of the fuel pump. As a result, the vehicle could lose propulsion, which could increase the risk of crash or injury.
Description of the Cause : Due to a deviation in the production process of a sub-supplier, certain fuel pump impellers might not meet the material requirements and thus certain batches of fuel delivery modules might not meet the durability properties. Identification of Any Warning
that can Occur : Before the fuel pump is switched off, the driver may be made aware of a malfunction by a warning message in the instrument cluster and might notice the engine running rough. Involved Components : Component Name 1 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : N000000001392 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 12 Component Name 2 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A1674704500 Component Name 3 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A1674706900 Component Name 4 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2054702702 Component Name 5 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2054704900 Component Name 6 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2054708501 Component Name 7 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2064700202 Component Name 8 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2064704401 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 13 Component Name 9 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2064704501 Component Name 10 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2234703301 Component Name 11 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2234709601 Component Name 12 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2324700000 Component Name 13 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A4634705900 Component Name 14 : Fuel DELIVERY UNIT Component Description : Fuel DELIVERY UNIT Component Part Number : A2544702300 Supplier Identification : Component Manufacturer
Name : Hyundam Industrial Co., Ltd.
Address : Yeongin-myeon, Asan-si, Chung Cheong Na 29, Yeongni-gil Foreign States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880 Page 14 Country : Korea, Republic of Chronology :
In the beginning of June 2022, MBAG launched initial investigations based on individual field reports from outside the US alleging inconsistent power delivery. MBAG hypothesized that, the function of the fuel pump might have been impaired without having any initial indications in regards to common influencing factors on the field cases in this relation. In July 2022, MBAG began retrieving fuel pumps from affected vehicles in the field and analyzing them in coordination with the supplier. Over the next several months, MBAG conducted analyses of the material together with the supplier, as well as the production processes at the supplier and its sub-suppliers. Through the end of the year, MBAG conducted numerous and varied tests in coordination with its tier one supplier, including fuel swelling behavior, structural damage and notched impact resistance tests. In December 2022, these intensive analyses and tests identified an irregularity in individual raw material batches used for the suspect fuel pump impellers, sourced from a sub-supplier. Based on that determination, in January 2023, MBAG’s supplier of the suspect fuel pump started investigations to identify the potentially affected vehicle population by tracking the material flow within the multi-supplier chain from the raw material sub- supplier up to the fuel pump manufacturer. At the same time, the fuel pump supplier implemented several changes in its production process, including a replacement of the raw material supplier, changing the injection molding process at the injection molding supplier and implementing more quality controls within the supplier chain. Through May 2023, MBAG and its fuel pump supplier conducted further testing and analyses to identify potential influencing factors and determine potential consequences of material and process anomalies at different steps of the production process. Please see Chronology Supplement. Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership will
replace the fuel delivery module on the affected vehicles.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : Fuel pump impellers that meet the material requirements Remedy Part No: \
Fuel DELIVERY UNIT A1674700394 Fuel DELIVERY UNIT A1674704500 Fuel DELIVERY UNIT A1674706900 Fuel DELIVERY UNIT A2054702702 Fuel DELIVERY UNIT A2054704900 Fuel DELIVERY UNIT A2054708501 Fuel DELIVERY UNIT A2064700202 Fuel DELIVERY UNIT A2064704401 Fuel DELIVERY UNIT A2064704501 Fuel DELIVERY UNIT A2234703301 Fuel DELIVERY UNIT A2234709601 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-880
Page 15
The information contained in this report was submitted pursuant to 49 CFR §573
Fuel DELIVERY UNIT A2324700000 Fuel DELIVERY UNIT A4634705900 Fuel DELIVERY UNIT A2544702300
Identify How/When Recall Condition was Corrected in Production :
A change in the production procedure of our supplier ensures that this issue can no longer occur from April 03, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
December 28, 2023. Owners will be notified of the voluntary recall campaign before February 13, 2024.
A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 28, 2023 – NR Planned Owner Notification Date : FEB 13, 2024 – NR
* NR – Not Reported
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Recall Campaign Initial Notification
DATE: December 28, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-
MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Replace Fuel Pump Delivery Module
MY21-24 C-Class, E-Class, S-Class, SL, GT, GLC,
GLE, GLS and G-Class (205/206, 213/238, 223,
232, 290, 253/254, 167 and 463 platforms)
DATE: December 28, 2023 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID : Campaign Desc. : TBA 23V880 23P2197662 December 28, 2023
Replace Fuel Pump Delivery Module This is to notify you of the new Recall Campaign to replace the fuel pump delivery module on 79,676 Model Year (“MY”) 2021-2024 C-Class, E- Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 28, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms) vehicles, the fuel pump impeller might not meet current specifications in regards to material characteristics. As a consequence, the Issue What We’re Doing
Parts impeller might deform and contact the fuel pump housing and result in mechanical resistance on the impeller. In some instances, this could cause the fuel pump to stop operating. As a result, the vehicle could lose propulsion, which could increase the risk of crash or injury. Before the fuel pump is switched off, the driver may be made aware of a malfunction by a warning message in the instrument cluster and might notice a roughly running engine.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the fuel pump delivery module on the affected vehicles.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model 2021-2024
C-Class, E-Class, G-Class, GLC, GLE, GLS, GT, S-Class, and SL
Vehicle Populations Total Recall Population
Total Vehicles in Dealer Inventory 79,676
413 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before February 9, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Frequently Asked Questions (FAQ’s)
� What vehicles are included in the recall?
⮚ Model Year (“MY”) 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms) vehicles.
� Will the recall be rolled out in waves?
⮚ Yes, the campaign will be rolled out in waves. Vehicles in hot regions will be prioritized. � How can I determine if a vehicle is included in the recall?
⮚ VINs will be flagged as “PENDING” in Netstar-VMI under damage code 23P2197662. � Will this Recall expire?
⮚ No, recalls do not expire. � Does the vehicle need to be brought to the dealer to have the recall completed?
⮚ Yes. Only an authorized Mercedes-Benz dealer may perform this recall repair. � Which parts should dealers order?
⮚ Refer to NCU part designation based on model. Parts can only be ordered for vehicles in open status in Netstar-VMI. � What about customer vehicles that are still in VMI “pending” status but are down due to the described
issue?
⮚ Dealers – Please contact your AOM for further information.
⮚ AOMs – Please submit a request to the recall inbox. Further analysis will be conducted based on wave and parts supply. � Is this a stop drive recall?
⮚ No, customers may continue to drive the vehicle.
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This notice applies to your vehicle, VIN:
Replace Fuel Pump Delivery Module
NHTSA Recall ID: 23V880
February 2024
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles has decided that a defect which relates to
motor vehicle safety exists in certain model year 202 1- 2024 C-Class, E-Class, G-Class, GLC, GLE, GLS, AMG GT, S-Class,
and SL vehicles. Our records indicate that your vehicle is included in the affected population.
What is the concern?
~
The fuel pump impeller might not meet current specifications regarding its material characteristics.
Consequently, the impeller might deform and contact the fuel pump housing, resulting in mechanical
resistance on the impeller. This could cause the fuel pump to stop operating. As a result, the vehicle could
lose drive power, which could increase the risk of a crash or injury. Before the fuel pump is switched off, the
driver may be made aware of a malfunction by a warning message in the instrument cluster and might notice
a roughly running engine.
Unfortunately, the remedy is not yet available. When the replacement fuel pump delivery module
becomes available, we will send you another letter informing you to schedule an appointment with an
authorized Mercedes-Benz dealer to have this vehicle repair provided at no cost to you.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue
immediately.
Sincerely,
Mercedes-Benz USA
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (800) 367-6372
‘ 0 —–
What if I no longer own or drive the vehicle or would like to update my contact information?
In the event you need to update your contact information or have updates concerning the vehicle,
please visit www.mbusa.com/recall (or scan the QR Code to the left), submit your VIN using the VIN
reca ll lookup tool and complete the ” Recall Contact Information” section on the website. If possible,
• please provide any contact information of the current owner/ driver so we can contact them.
Additional Information for Owners:
A VIN-based recall lookup tool is available at www.mbusa.com/ recall, which can be used to check whether a vehicle
has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any
difficulty regarding this recall, please contact an authorized Mercedes-Benz dealer.
Should an authorized Mercedes-Benz dealer be unable to address your concerns please contact us at 1-(800) FORMERCEDES
{1-800-367-6372). We are always happy to hear from you.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a
reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 30 1, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree
Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9 153); or go to https://www.safercar.gov.
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (800) 367-6372
‘ 0 —–
**************************************************************************************************************
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
This campaign is under a separate NHTSA ID: 23V880 but related to the prior NHTSA ID: 23V445 and Campaign
Number 2023070012 as such each campaign is handled independently.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Fuel Pump Delivery Module – Wave 1
MY21-24 C-Class, E-Class, S-Class, SL, GT, GLC,
GLE, GLS and G-Class (205/206, 213/238, 223,
232, 290, 253/254, 167 and 463 platforms)
DATE: February 9, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Launch Notification February 9, 2024
Campaign No. : NHTSA ID : Campaign Desc. : Replace Fuel Pump Delivery Module
2024010011 23V880 23P4790209 – Wave 1
This is to notify you of the Recall Campaign Launch to replace the fuel pump delivery module on 13,432 Model Year (“MY”) 2021-2024 C-Class,
E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class vehicles (205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms). The recall
campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as
“OPEN” on February 9, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class vehicles
(205/206, 213/238, 223, 232, 290, 253/254, 167 and 463 platforms), the fuel pump impeller
might not meet current specifications in regards to material characteristics. As a consequence,
the impeller might deform and contact the fuel pump housing and result in mechanical
resistance on the impeller. In some instances, this could cause the fuel pump to stop operating.
As a result, the vehicle could lose propulsion, which could increase the risk of crash or injury.
Before the fuel pump is switched off, the driver may be made aware of a malfunction by a
warning message in the instrument cluster and might notice a roughly running engine.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the fuel
pump delivery module on the affected vehicles.
Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s) 2021-2024
Vehicle Model C-Class, E-Class, G-Class, GLC, GLE, GLS, GT, S-Class, and SL
Vehicle Populations
Total Recall Population 13,432 (Wave 1)
Total Vehicles in Dealer Inventory 413
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on February 16, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2024010011, February 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model Various Models
Model Year 2021-2024
Replace Fuel Pump Delivery Module Wave 1
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain MY 2021-2024 C-Class, E-Class, S-Class, SL, GT, GLC, GLE, GLS and G-Class (205/206,
213/238, 223, 232, 290, 253/254, 167 and 463 platforms) vehicles, the fuel pump impeller might not meet
current specifications in regards to material characteristics. As a consequence, the impeller might deform
and contact the fuel pump housing and result in mechanical resistance on the impeller. In some
instances, this could cause the fuel pump to stop operating. As a result, the vehicle could lose propulsion,
which could increase the risk of crash or injury. Before the fuel pump is switched off, the driver may be
made aware of a malfunction by a warning message in the instrument cluster and might notice a roughly
running engine. An authorized Mercedes-Benz dealer will replace the fuel pump delivery module on the
affected vehicles.
Prior to performing this Campaign:
VMI must be checked before performing campaigns to verify that the campaign is required on a
specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 13,432 vehicles are affected.
Order No. P-RC-2024010011
2
P-RC-2024010011
Replace Fuel Pump Delivery Module
Work Procedure
The fuel tank may only be filled up to a maximum of 20%.
This corresponds to two lines (A) on the fuel display (Figure 1).
Figure 1 (shown on model 205)
3
P-RC-2024010011
1. Replace fuel pump.
For basic data, see AR47.20-P-5710*.
* Select the WIS document according to the vehicle model.
No quick test has to be performed.
Only model 206, 232: Note on disassembly of suction jet pump drive line quick connector.
The procedure steps 1-3 should only be performed when the quick disconnect is not working (Figure 2).
Figure 2
Only for model 167
Contrary to the WIS document (AR88.60-P-2001ME – Remove/install tank filler recess), the tank filler recess must not be
removed. Disconnecting the hose lines at the activated charcoal canister and the sealing bellows on the inside at the tank
filler recess is sufficient.
4
P-RC-2024010011
Installation:
For all vehicles with code 228 stationary heater, the connection for the fuel supply system must be cut off before
installing the fuel pump (Figure 3).
Figure 3
Delivery modules that are delivered without float-and-lever sensor must be modified. (Figure 4-7)
Figure 4 (remove electric lines from routing clip) Figure 5 (release corresponding connector and disconnect
the contacts)
5
P-RC-2024010011
Figure 6 (remove lines from routing clip) Figure 7 (using a screwdriver, carefully push float-and-lever
sensor housing away from module housing and at the same
time push float-and-lever sensor housing upwards.)
2. Assemble in reverse order.
__________________________________________________________________________________________________
6
P-RC-2024010011
Primary Parts Information
If one of the following delivery modules in column 1 was determined by the Vehicle Identification Number (VIN) in the
XENTRY parts process, the delivery module in column 2 should be ordered and installed!
If the determined delivery module from column 2 is not available for order due to parts constraints, the delivery module
from column 1 can be ordered.
The delivery module in column 1 is supplied with float-and-lever sensor, and the delivery module in column 2 is supplied
without float-and-lever sensor.
If the delivery module from column 2 is ordered and installed, proceed as per the operation item “12-1973”.
If the required delivery module, as determined in the XENTRY parts process is not listed in column 1, please order
the required delivery module according to the XENTRY parts process.
Column 1 Column 2
Delivery module as determined by VIN in the
XENTRY parts process:
* If the part number has 12 digits, the last two
digits can be ignored and the part from column 2
must be ordered!
Order and install delivery module without float-and-lever
sensor:
A 167 470 03 94 /* A 167 470 07 06
A 167 470 45 00 /* A 167 470 06 06
A 167 470 69 00 /* A 167 470 05 06
A 205 470 27 02 /* A 205 470 52 03
A 205 470 49 00 /* A 205 470 51 03
A 205 470 85 01 /* A 205 470 50 03
The fuel pump locking ring is not required to be replaced and will not be covered under warranty.
Qty. Part Name Part Number
1 Delivery unit in right fuel tank *
1 O-RING between delivery unit and fuel tank *
6 Cap bolt, propeller shaft to transfer case (Model 167) *
As required Cap bolt, propeller shaft to rear axle (Model 167) *
As required Cap bolt, flex disk to rear propeller shaft (Model 167) *
1
Bolt and washer assembly, rear axle carrier to rear frame floor assembly.
(Model 167)
*
3 MOUNTING PLATE PARTS KIT propeller shaft to transmission (Model 463) *
3 MOUNTING PLATE PARTS KIT propeller shaft to rear axle (Model 463) *
* The replacement parts must be determined according to the equipment variant for the vehicle identification number via
the parts process in the Xentry Portal.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
7
P-RC-2024010011
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor
Time
(hrs.)
47 902 09
12-1972
Replace fuel delivery module.
Models 205, 206, 213, 232, 238, 253, 254, 290
0.7
12-1972
Replace fuel delivery module.
Model 223
0.8
12-1972
Replace fuel delivery module.
Model 167
Includes: Remove fuel tank
5.6
12-1974
Extra work for: Remove fuel tank for vehicles with code M036 (ONLY 167
model)
1.3
12-1972
Replace fuel pump (after check)
Model 463
Includes: Remove fuel tank
4.0
12-1973
Modify float-and-lever sensor at fuel delivery module (after check)
Only if the ordered and installed delivery module is without float-andlever
sensor
0.1
02-9736* Operations: Empty, fill fuel tank ZM
02-0725*
Operations: Put fuel tank and fuel in storage; observe accident prevention
regulations
ZM
02-0727 Operations: Extract fuel vapors (when working on the fuel system) 0.1
* The operation items may only be invoiced if the fill level of the fuel tank is above 20%.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
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SEOCONTENT-END
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