Crossmember Connection May Loosen – 2020 Mercedes-Benz Sprinter

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-874
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC DEC 21, 2023 NHTSA Recall No. : 23V-874 Manufacturer Recall No. : VS3QUERTR Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 9
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2020 Mercedes-Benz Sprinter Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : SEP 15, 2020 – DEC 03, 2020 NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the strength of a crossmember at the body-in-white might not meet specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the bolt connection of the propeller shaft bearing on the
crossmember might loosen over time, which might impair the guidance of the propeller shaft bearing.
In addition, in the event of a crash, damage to the fuel tank caused by the propeller shaft could result in a loss of fuel, and an increased risk of fire cannot be ruled out.
Description of the Cause : Due to a deviation in the production rework process, a certain batch of crossmembers might not meet specifications. Identification of Any Warning
that can Occur : When the issue occurs, the driver might notice noises and vibrations from the area of the propeller shaft. Part 573 Safety Recall Report 23V-874 Page 2 Involved Components : Component Name 1 : Cross Beam Component Description : Cross Beam Component Part Number : A9063101137 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In late February 2023, MBAG became aware during a review of internal plant campaigns, that in a limited number of Sprinter (907 platform) vehicles, a rework on a crossmember at the body in white may not have been completed in accordance with specifications and accordingly started investigations in March 2023.
In June 2023, based on the results of its review, MBAG launched an investigation to determine possible consequences of an incorrect rework.
In autumn 2023, MBAG’s investigation determined that the erroneous rework could influence the operation of the propeller shaft. MBAG conducted testing and further analysis, including crash simulations, to determine potential effects of the rework deviation.
During the same period, MBAG reviewed production and rework records to identify potentially affected vehicles.
On December 15, 2023, MBAG determined that in one particular crash scenario, it was possible that the bolting connection of the propeller shaft at the crossmember might not withstand the applied forces. As a result, MBAG concluded that a potential safety risk cannot be ruled out and decided to conduct a recall.
[MBAG is aware of no warranty claims, field or service reports, or reports of property damage, fatality, or injury related to this defect in the US.] Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealer will
check the crossmember on the potentially affected vehicles and replace it, if necessary. If a customer has already paid to have this recall condition corrected, they may be eligible to receive reimbursement. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-874
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
NR A change in the production procedure ensures that this issue can not occur after Dec 04, 2020. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
January 5, 2024. A copy of all communications will be provided when available. Owners will be notified of the voluntary
recall campaign before Feb 16, 2024.
Planned Dealer Notification Date : JAN 05, 2024 – JAN 05, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Anthony Washington, Senior Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification Model Sprinter Model Years 2020 Check Driveshaft Crossmember
DATE: January, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above.
Campaign No. :
Campaign Desc. :
Check Driveshaft Crossmember
2023120016
PDGQUERTR
This is to notify you of a Pending Recall Campaign to check the driveshaft crossmember on approximately 9 MY 2020 Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the strength of a crossmember at the body-in-white might not meet specifications. In this case, the bolt connection of the propeller shaft bearing on the crossmember might loosen over time, which might affect the guidance of the propeller shaft bearing. In addition, in the event of a crash, damage to the fuel tank caused by the propeller shaft could result in a loss of fuel, and an increased risk of fire cannot be ruled out.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will check the crossmember on the potentially affected vehicles and replace it, if necessary. Parts Parts are not yet available.
Vehicles Affected
Vehicle Model Year(s)
2020
Vehicle Model
Sprinter
Vehicle Populations
Population
9
Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter to be mailed in early February, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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