Instrument Panel May Fail to Display Information – 2019-2022 Mercedes-Benz Sprinter

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I IMPORTANT SAFETY RECALL I
May, 2023
–
IMPORTANT SAFETY RECALL
This notice applies to your vehicle
VIN:
Update Instrument Cluster Software
NHTSA Recall ID: 23V204
• A remedy is available fo r your vehicle.
• Schedule an appointment w ith your authorized
Mercedes-Benz Dealer as soon as possible.
• This repair w ill be provided free of charge.
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year (“MY”) 2019-2022 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is
included in the affected population of vehicles.
What is the issue?
On certain Sprinter vehicles, the instrument cluster might fail to display upon vehicle start up. A blank instrument
cluster will not show critical information such as the speed, the fuel gauge, warning lights and warning messages, as
well as acoustic warnings, increasing the risk of a crash.
What will your Mercedes-Benz Dealer do?
An authorized Mercedes-Benz Sprinter dealer will update the instrument cluster software on the affected vehicles.
This could take approximately 30 minutes. This service will be provided free of charge. You may be asked for
your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of
this letter.
Steps to take.
For addit ional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
dealer at your earliest convenience. To locate the nearest Mercedes-Benz dealer, visit
https://www.mbvans.com/en/dealers or call 1-800 FOR-MERCEDES (1-800-367-6372).
Please mention you are scheduling an appointment to update instrument cluster software under Recall Campaign
#2023040007.
If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests
for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair
would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more
information.
A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subj ect to a safety
recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en/recall-information. Should
you have any questions, please contact your authorized Mercedes-Benz dealer. We apologize for any inconvenience this may have
caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
I IMPORTANT SAFETY RECALL I
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https: //www.safercar.gov.
If t his is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee
wit hin 10 business days to comply with Federal Regulations.
IMPORTANT
VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
□ EXPORTED
□ LEASE, VEHICLE RETURNED
□ SCRAPPED
□ SOLD
□ STOLEN
□ OTHER _________ _
□ NEW OWNER INFORMATION
OR
□ MY NEW NAME OR ADDRESS IS:
I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I
Last Name, First Name
111111111111111 I I I I I I I I I I ■ 1111
Street
■ ■ City State
I I I I I I I I I I I I I I Email Address
I I I I I I I I I I I I I I Phone (numbers only) Mobile (numbers only)
———————————– —————————————————
Date Signature
* *** PLEASE DO NOT DETACH. RETURN COMPLETE LmER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Apt
ZIP
I I
I I
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the
amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following
documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from
MBUSA within 60 days of receipt with the reason(s) for the denial.

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Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Anthony Washington, Department Manager, Regulations and Certifications
Re: Recall Campaign Launch Notification Model – 907 Sprinter Model Years 2019-2022 Update Instrument Cluster Software
DATE: April, 2023
IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above.
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
Campaign No. :
Campaign Desc. :
Update Instrument Cluster Software
2023030013
PDGKOMBAUS
This is to notify you of an Initial Recall Campaign to update instrument cluster software on approximately 6,440
MY 2019-2022 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “PENDING” in VMI and CANNOT BE SOLD until the recall has been remedied.
Background
Issue
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter (907 platform) vehicles, the instrument cluster might remain non-functional upon vehicle start up. In the rare circumstance the malfunction occurs, information such as the speedometer, the fuel gauge, indicator lamps and warning messages, as well as acoustic warnings would not be available. The issue would occur upon vehicle start up, and continue during its operations and subsequent ignition cycles. Should the vehicle be driven with the instrument cluster malfunction present, the risk of a crash cannot be ruled out.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the instrument cluster software on the affected vehicles. Remedy Software is not yet available
Vehicles Affected
Vehicle Model Year(s)
2019-2022
Vehicle Model
Sprinter
Vehicle Populations
Population
6,440
Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter to be mailed at the end of April, 2023
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-204
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC MAR 24, 2023 NHTSA Recall No. : 23V-204 Manufacturer Recall No. : 5496331 Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 6,857 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2022 Mercedes-Benz Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through potentially affected software versions.
Production Dates : SEP 03, 2018 – JUL 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2022 Freightliner Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through potentially affected software versions.
Production Dates : SEP 03, 2018 – JUL 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter (907platform) vehicles, the instrument cluster might remain non-functional upon vehicle start up.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the rare circumstance the malfunction occurs, information such as the
speedometer, the fuel gauge, indicator lamps and warning messages, as well as acoustic warnings would not be available. The issue would occur upon
vehicle start up, and continue during its operations and subsequent ignition Part 573 Safety Recall Report 23V-204 Page 2 cycles. Should the vehicle be driven, even with the instrument cluster malfunction present, the risk of a crash cannot be ruled out.
Description of the Cause : Describe the Cause of the Defect or Noncompliance (Optional)
Due to a deviation in the development process, the processor of the instrument cluster might be overloaded at vehicle start up and as a result, the instrument cluster might not function. Identification of Any Warning
that can Occur : Before the issue occurs, the driver will not receive a warning due to the nature of the failure mechanism.
When the issue occurs, the driver might notice a non-functional instrument cluster when starting the vehicle. Involved Components : Component Name 1 : Software
Component Description : Software Instrument Cluster Component Part Number : A9079020707 Supplier Identification : Component Manufacturer
Name : Continental Automotive Romania SRL Address : Strada Siemens, no. 1,
Timisoara Foreign States 300704
Country : Romania Chronology :
See Attached Document Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz Sprinter dealer will update the instrument
cluster software on the affected vehicles.
How Remedy Component Differs Defect/Affected Parts:
A907 902 42 06 Software Instrument Cluster
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-204
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : Remedy Parts:
A907 902 07 07 Software Instrument Cluster
Identify How/When Recall Condition was Corrected in Production :
The introduction of a new software for the instrument cluster ensures that this issue can no longer occur from September 28, 2022 onwards
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : MAY 01, 2023 – MAY 01, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-204
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC APR 24, 2023 NHTSA Recall No. : 23V-204 Manufacturer Recall No. : 5496331 Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 6,857 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2022 Mercedes-Benz Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through potentially affected software versions.
Production Dates : SEP 03, 2018 – JUL 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Freightliner Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through potentially affected software versions.
Production Dates : SEP 03, 2018 – JUL 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter (907platform) vehicles, the instrument cluster might remain non-functional upon vehicle start up.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the rare circumstance the malfunction occurs, information such as the
speedometer, the fuel gauge, indicator lamps and warning messages, as well as acoustic warnings would not be available. The issue would occur upon
vehicle start up, and continue during its operations and subsequent ignition Part 573 Safety Recall Report 23V-204 Page 2 cycles. Should the vehicle be driven, even with the instrument cluster malfunction present, the risk of a crash cannot be ruled out.
Description of the Cause : Describe the Cause of the Defect or Noncompliance (Optional)
Due to a deviation in the development process, the processor of the instrument cluster might be overloaded at vehicle start up and as a result, the instrument cluster might not function. Identification of Any Warning
that can Occur : Before the issue occurs, the driver will not receive a warning due to the nature of the failure mechanism.
When the issue occurs, the driver might notice a non-functional instrument cluster when starting the vehicle. Involved Components : Component Name 1 : Software
Component Description : Software Instrument Cluster Component Part Number : A9079020707 Supplier Identification : Component Manufacturer
Name : Continental Automotive Romania SRL Address : Strada Siemens, no. 1,
Timisoara Foreign States 300704
Country : Romania Chronology :
See Attached Document Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz Sprinter dealer will update the instrument
cluster software on the affected vehicles.
How Remedy Component Differs Defect/Affected Parts:
A907 902 42 06 Software Instrument Cluster
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-204
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : Remedy Parts:
A907 902 07 07 Software Instrument Cluster
Identify How/When Recall Condition was Corrected in Production :
The introduction of a new software for the instrument cluster ensures that this issue can no longer occur from September 28, 2022 onwards
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : MAY 01, 2023 – MAY 01, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-204
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC MAY 01, 2023 NHTSA Recall No. : 23V-204 Manufacturer Recall No. : VS3KOMBAUS Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 6,857 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2021 Freightliner Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through potentially affected software versions.
Production Dates : SEP 03, 2018 – JUL 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2022 Mercedes-Benz Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through potentially affected software versions.
Production Dates : SEP 03, 2018 – JUL 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter (907platform) vehicles, the instrument cluster might remain non-functional upon vehicle start up.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the rare circumstance the malfunction occurs, information such as the
speedometer, the fuel gauge, indicator lamps and warning messages, as well as acoustic warnings would not be available. The issue would occur upon
vehicle start up, and continue during its operations and subsequent ignition Part 573 Safety Recall Report 23V-204 Page 2 cycles. Should the vehicle be driven, even with the instrument cluster malfunction present, the risk of a crash cannot be ruled out.
Description of the Cause : Describe the Cause of the Defect or Noncompliance (Optional)
Due to a deviation in the development process, the processor of the instrument cluster might be overloaded at vehicle start up and as a result, the instrument cluster might not function. Identification of Any Warning
that can Occur : Before the issue occurs, the driver will not receive a warning due to the nature of the failure mechanism.
When the issue occurs, the driver might notice a non-functional instrument cluster when starting the vehicle. Involved Components : Component Name 1 : Software
Component Description : Software Instrument Cluster Component Part Number : A9079020707 Supplier Identification : Component Manufacturer
Name : Continental Automotive Romania SRL Address : Strada Siemens, no. 1,
Timisoara Foreign States 300704
Country : Romania Chronology :
See Attached Document Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz Sprinter dealer will update the instrument
cluster software on the affected vehicles.
How Remedy Component Differs Defect/Affected Parts:
A907 902 42 06 Software Instrument Cluster
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-204
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : Remedy Parts:
A907 902 07 07 Software Instrument Cluster
Identify How/When Recall Condition was Corrected in Production :
The introduction of a new software for the instrument cluster ensures that this issue can no longer occur from September 28, 2022 onwards Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
4/24/2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : MAY 01, 2023 – MAY 01, 2023
* NR – Not Reported

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