Inspect and Replace the Windshield – 2022 Mercedes-Benz EQS

SEOCONTENT-START

March, 2023
Thi: notiee applies to your vehiele, VIN:
ln:peet and Replaee the Windshield MBUSA ID: 2023030002, NHTSA Reeall ID: 23V074
• Remedy parts are now available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible.
• This repair will be provided FREE of charge.
Dear Mercedes-Benz Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain model year (“MY”) 2022 EOS580 vehicles. Our records indicate that your vehicle is included in the affected population.
What is the issue?
The multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and might detach, impairing front passenger air bag deployment and various assistance systems, including Adaptive Cruise Control (DISTRONIC) with active steering assist, Brake Assist with pedestrian detection, Lane Keeping Assist, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensors. Impaired deployment of an air bag could increase the risk of injury, and impaired driver assistance safety systems could increase the risk of a crash.
What will your Mereede:-Benz Dealership do?
An authorized Mercedes-Benz dealership will replace the windshield and reinstall the multi-purpose camera and rearview mirror as necessary. Thi: vehiele repair will be provided at no eo:t to you. While the minimum repair time can be less than 5 hours, your dealership can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealership will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
Step: to take.
• Find your nearest authorized Mercedes-Benz dealership at mbu:a.eom/reeall to schedule your recall repair.
• Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2023030002.
• You may be asked for your VIN, which for your convenience is located at the top of this letter.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately.
Sincerely,
Mercedes-Benz USA What if I no longer own or drive the vehiele or would like to update my eontaet information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN recall lookup tool and complete the “Recall Contact Information” section on the website. If possible,
• please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners:
A VIN-based recall lookup tool is available at mbusa.eom/reeall:, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FOR­ MERCEDES ( 1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealership for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll­
free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace the Windshield
MY22 EQS (297 platform)
DATE: March 17, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
Recall Campaign Launch Notification
March 17, 2023
Campaign No. :
NHTSA ID
Campaign Desc. :
Replace the Windshield
2023030002
23V074
23P8191001
This is to notify you of the Recall Campaign Launch to replace the windshield on 3 Model Year (“MY”) 2022 EQS (297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 17, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and might detach, impairing front passenger air bag deployment and various assistance systems, including Adaptive Cruise Control (DISTRONIC) with active steering assist, Brake Assist with pedestrian detection, Lane Keeping Assist, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensors. Impaired deployment of an air bag could increase the risk of injury, and impaired driver assistance safety systems could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealership will replace the windshield and reinstall the multi-purpose camera and rearview mirror.
Parts
The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)
2022
Vehicle Model
EQS
Vehicle Populations
Total Recall Population
3
Total Vehicles in Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for rental car companies to rent vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letter will be mailed on March 31, 2023.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Campaign No. 2023030002, March 2023
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model EQS (297 platform)
Model Year 2022
Replace the Windshield
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and might detach, impairing front passenger air bag deployment and various assistance systems, including Adaptive Cruise Control (DISTRONIC) with active steering assist, Brake Assist with pedestrian detection, Lane Keeping Assist, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensors. Impaired deployment of an air bag could increase the risk of injury, and impaired driver assistance safety systems could increase the risk of a crash. An authorized Mercedes-Benz dealership will replace the windshield and reinstall the multi-purpose camera and rearview mirror.
Prior to performing this Campaign:
• VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 3 vehicles are affected.
Order No. P-RC-2023030002
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
P-RC-2023030002
Replace windshield
Model 297
Work Procedure
1. Replace windshield. For basic data, see AR67.10-P-1700EQS.
__________________________________________________________________________________________________
Primary Parts Information
Qty.
Part Name
Part Number
1
Windshield
A 297 670 82 00
1
Single-component adhesive
A 000 989 49 05
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage Code
Operation Number
Description
Labor Time (hrs.)
81 910 01
12-1640
Replace windshield
ZM Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Inspect and Replace the Windshield
MY22 EQS (297 platform)
DATE: February 17, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
Recall Campaign Initial Notification February 17, 2023
Campaign No. : NHTSA ID Campaign Desc. :
Inspect and Replace the Windshield
TBD 23V074 23P2197584
This is to notify you of a Recall Campaign to inspect the windshield on 3 Model Year (“MY”) 2022 EQS (297 platform) vehicles. The recall
campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as
“PENDING” on February 17, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the bonding of the multi-purpose
camera and the interior mirror to the windshield might not meet current production specifications.
In this case, the multi-purpose camera and interior mirror could partially or completely detach from
the windshield. If the multi-purpose camera partially detaches, the function of several driving
assistance systems might be impaired, which could increase the risk of a crash. A multi-purpose
camera and interior mirror that has completely detached could enter the deployment zone of the
frontal airbags, which might increase the risk of injury for vehicle occupants in the event of a crash.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealership will inspect the
windshield on the affected vehicles and replace it, if necessary.
Parts Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s) 2022
Vehicle Model EQS
Vehicle Populations
Total Recall Population 3
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for rental car companies to rent vehicles covered by this notification
until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before April 11, 2023.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-074
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC FEB 16, 2023 NHTSA Recall No. : 23V-074 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2022 EQS 3 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population, the bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications. Production Dates : JUN 23, 2022 – JUN 23, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the bonding of the multi-purpose camera and the interior mirror to the windshield might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the multi-purpose camera as well as the interior mirror might
partially or completely detach from the windshield.
If the multi-purpose camera partially separates, the function of several driving assistance systems such as “DISTRONIC with active steering assist” might be impaired, which could increase the risk of a crash.
A multi-purpose camera as well as interior mirror that has separated completely from the windshield, might enter the deployment zone of the frontal airbags. Thus, the risk of injury for vehicle occupants might increase in
the event of a crash with an airbag deployment. Part 573 Safety Recall Report 23V-074 Page 2 Description of the Cause : Due to a production deviation at a supplier, the affected adhesive joints might not exhibit the required bonding strength. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : windshield Component Description : windshield Component Part Number : A2976708200 Supplier Identification : Component Manufacturer
Name : Pilkington ITALIA Spa Address : Zona Industriale
San Salvo Chieti Foreign States 66050
Country : Italy Chronology :
At the end of June 2022, MBAG received a report from vehicle production, describing an instance in which a single vehicle with an insufficiently mounted multi-purpose camera was detected.
In July 2022, MBAG started initial analyses together with the supplier to identify the failure mechanism and root cause. In parallel, windshields in storage and vehicles in the production plant were inspected in order to identify any additonal parts that may exhibit the subject issue.
Upon further analysis, the adhesive joint between the multi-purpose camera, interior mirror and the windshield might not meet the specified strength requirements.
From August 2022 onwards, test drives were conducted in order to investigate potential consequences of an adhesive joint not meeting the specified strength to vehicle functions and potential impact to occupant safety. At the same time, the situation was analyzed in the field.
From October 2022 onwards, the failure mechanism of an adhesive joint that does not meet specifications was investigated with material experts in order to identify whether a potential loosening of the components would occur at a very early point in a vehicle’s lifetime, i.e. whether the issue would be safely detected during the vehicle production and logistics process.
In January 2023, additional analyses concluded that a loosening of the multi-purpose camera and interior mirror after vehicle delivery cannot be ruled out. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-074
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On February 3, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will inspect the windshield on
the affected vehicles and replace it, if necessary. The existing multi- purpose camera and interior mirror will be mounted to the new windshield carrier plate.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : The bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications.
Remedy Parts: A2976709800 windshield Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 6, 2022 onwards.
Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 17, 2023. Owners will be notified of the voluntary recall campaign before April 11, 2023
A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : APR 11, 2023 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-074
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAR 20, 2023 NHTSA Recall No. : 23V-074 Manufacturer Recall No. : 2023030002 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2022 EQS 3 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population, the bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications. Production Dates : JUN 23, 2022 – JUN 23, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the bonding of the multi-purpose camera and the interior mirror to the windshield might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the multi-purpose camera as well as the interior mirror might
partially or completely detach from the windshield.
If the multi-purpose camera partially detaches, the function of several assistance systems such as DISTRONIC with active steering assist, Brake Assists with pedestrian detection, Lane Keeping Assists, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensor function might be impaired, which could increase the risk of a crash.
A multi-purpose camera as well as interior mirror that has completely
detached from the windshield, might enter the deployment zone of the frontal Part 573 Safety Recall Report 23V-074 Page 2 airbags. Thus, the risk of injury for vehicle occupants might increase in the event of a crash with an airbag deployment.
Description of the Cause : Due to a production deviation at a supplier, the affected adhesive joints might not exhibit the required bonding strength. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : windshield Component Description : windshield Component Part Number : A2976708200 Supplier Identification : Component Manufacturer
Name : Pilkington ITALIA Spa Address : Zona Industriale
San Salvo Chieti Foreign States 66050
Country : Italy Chronology :
At the end of June 2022, MBAG received a report from vehicle production, describing an instance in which a single vehicle with an insufficiently mounted multi-purpose camera was detected.
In July 2022, MBAG started initial analyses together with the supplier to identify the failure mechanism and root cause. In parallel, windshields in storage and vehicles in the production plant were inspected in order to identify any additonal parts that may exhibit the subject issue.
Upon further analysis, the adhesive joint between the multi-purpose camera, interior mirror and the windshield might not meet the specified strength requirements.
From August 2022 onwards, test drives were conducted in order to investigate potential consequences of an adhesive joint not meeting the specified strength to vehicle functions and potential impact to occupant safety. At the same time, the situation was analyzed in the field.
From October 2022 onwards, the failure mechanism of an adhesive joint that does not meet specifications was investigated with material experts in order to identify whether a potential loosening of the components would occur at a very early point in a vehicle’s lifetime, i.e. whether the issue would be safely detected during the vehicle production and logistics process.
In January 2023, additional analyses concluded that a loosening of the multi-purpose camera and interior The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-074
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
mirror after vehicle delivery cannot be ruled out.
On February 3, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will inspect the windshield on
the affected vehicles and replace it, if necessary. The existing multi- purpose camera and interior mirror will be mounted to the new windshield carrier plate.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : The bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications.
Remedy Parts: A2976709800 windshield Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 6, 2022 onwards.
Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 17, 2023. Owners will be notified of the voluntary recall campaign on March 31, 2023
A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : MAR 31, 2023 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-074
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC FEB 17, 2023 NHTSA Recall No. : 23V-074 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2022 EQS 3 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population, the bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications. Production Dates : JUN 23, 2022 – JUN 23, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the bonding of the multi-purpose camera and the interior mirror to the windshield might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the multi-purpose camera as well as the interior mirror might
partially or completely detach from the windshield.
If the multi-purpose camera partially detaches, the function of several assistance systems such as DISTRONIC with active steering assist, Brake Assists with pedestrian detection, Lane Keeping Assists, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensor function might be impaired, which could increase the risk of a crash.
A multi-purpose camera as well as interior mirror that has completely
detached from the windshield, might enter the deployment zone of the frontal Part 573 Safety Recall Report 23V-074 Page 2 airbags. Thus, the risk of injury for vehicle occupants might increase in the event of a crash with an airbag deployment.
Description of the Cause : Due to a production deviation at a supplier, the affected adhesive joints might not exhibit the required bonding strength. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : windshield Component Description : windshield Component Part Number : A2976708200 Supplier Identification : Component Manufacturer
Name : Pilkington ITALIA Spa Address : Zona Industriale
San Salvo Chieti Foreign States 66050
Country : Italy Chronology :
At the end of June 2022, MBAG received a report from vehicle production, describing an instance in which a single vehicle with an insufficiently mounted multi-purpose camera was detected.
In July 2022, MBAG started initial analyses together with the supplier to identify the failure mechanism and root cause. In parallel, windshields in storage and vehicles in the production plant were inspected in order to identify any additonal parts that may exhibit the subject issue.
Upon further analysis, the adhesive joint between the multi-purpose camera, interior mirror and the windshield might not meet the specified strength requirements.
From August 2022 onwards, test drives were conducted in order to investigate potential consequences of an adhesive joint not meeting the specified strength to vehicle functions and potential impact to occupant safety. At the same time, the situation was analyzed in the field.
From October 2022 onwards, the failure mechanism of an adhesive joint that does not meet specifications was investigated with material experts in order to identify whether a potential loosening of the components would occur at a very early point in a vehicle’s lifetime, i.e. whether the issue would be safely detected during the vehicle production and logistics process.
In January 2023, additional analyses concluded that a loosening of the multi-purpose camera and interior The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-074
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
mirror after vehicle delivery cannot be ruled out.
On February 3, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will inspect the windshield on
the affected vehicles and replace it, if necessary. The existing multi- purpose camera and interior mirror will be mounted to the new windshield carrier plate.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : The bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications.
Remedy Parts: A2976709800 windshield Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 6, 2022 onwards.
Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 17, 2023. Owners will be notified of the voluntary recall campaign before April 11, 2023
A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : APR 11, 2023 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-074
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC FEB 10, 2023 NHTSA Recall No. : 23V-074 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2022 EQS 3 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population, the bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications. Production Dates : JUN 23, 2022 – JUN 23, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the bonding of the multi-purpose camera and the interior mirror to the windshield might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the multi-purpose camera as well as the interior mirror might
partially separate or completely detach from the windshield.
If the multi-purpose camera partially separates, the function of several driving assistance systems might be impaired, which could increase the risk of a crash.
A multi-purpose camera as well as an interior mirror that has separated completely from the windshield, might enter the deployment zone of the
frontal airbags. Thus, the risk of injury for vehicle occupants might increase in Part 573 Safety Recall Report 23V-074 Page 2 the event of a crash with an airbag deployment. Description of the Cause : Due to a production deviation at a supplier, the affected adhesive joints might not exhibit the required bonding strength. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : windshield Component Description : windshield Component Part Number : A2976708200 Supplier Identification : Component Manufacturer
Name : Pilkington ITALIA Spa Address : Zona Industriale
San Salvo Chieti Foreign States 66050
Country : Italy Chronology :
At the end of June 2022, MBAG received a report from vehicle production, describing an instance in which a single vehicle with an insufficiently mounted multi-purpose camera was detected.
In July 2022, MBAG started initial analyses together with the supplier to identify the failure mechanism and root cause. In parallel, windshields in storage and vehicles in the production plant were inspected in order to identify any additonal parts that may exhibit the subject issue.
Upon further analysis, the adhesive joint between the multi-purpose camera, interior mirror and the windshield might not meet the specified strength requirements.
From August 2022 onwards, test drives were conducted in order to investigate potential consequences of an adhesive joint not meeting the specified strength to vehicle functions and potential impact to occupant safety. At the same time, the situation was analyzed in the field.
From October 2022 onwards, the failure mechanism of an adhesive joint that does not meet specifications was investigated with material experts in order to identify whether a potential loosening of the components would occur at a very early point in a vehicle’s lifetime, i.e. whether the issue would be safely detected during the vehicle production and logistics process.
In January 2023, additional analyses concluded that a loosening of the multi-purpose camera and interior The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-074
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
mirror after vehicle delivery cannot be ruled out.
On February 3, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership
will inspect the windshield on the affected vehicles and replace it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : The bonding of the multi-purpose camera and the interior mirror to the windshield meet current production specifications.
Remedy Parts: A2976709800 windshield Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 6, 2022 onwards.
Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 17, 2023. Owners will be notified of the voluntary recall campaign before April 11, 2023
A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : APR 11, 2023 – NR
* NR – Not Reported

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