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2022120003
Replace Rear View Camera and Update Software
This is to notify you of the Recall Campaign Launch to replace the rear view camera and update the rear view camera software on approximately 16,849 MY 2016-2018 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged “OPEN” in VMI and CANNOT BE SOLD until the recall has been remedied.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Metris vans, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), a hardware defect in a memory chip within the rear view camera may cause the camera image in the rear view display to freeze. In this case, the rear view display might not show an accurate and reliable view of the areas behind the vehicle to the driver. As a result, the driver might not be able to see certain objects behind the vehicle, which could increase the risk of a crash while backing up.
What We’re Doing
An authorized Mercedes-Benz Metris dealer will replace the rear view camera and conduct a software update on the affected vehicles
Remedy
Replacement Camera and Software is available
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
An owner notification letter to be mailed in January, 2023
(RC)Replace Rear View Camera and Update Software
Model 477
Model Year 2016-2018
https://www.startekinfo.com/service/download-document/outside/227285/
https://static.oemdtc.com/Recall/2022120003.pdf
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
- 【ENHANCED VCI】The TOPDON RLink Lite operates as a versatile VCI box, enabling you to achieve advanced diagnostic, programming, and coding functionalities when paired with OE software. Moreover, TOPDON's DMS Driver Management System helps you easily master the OE software by offering drivers for various brands.***We don't provide extra OE software.
- 【FASTER & SMOOTHER】Powered by a 1.8 GHz quad-core processor, enjoy swift response and seamless operation. The RLink Lite Enhanced VCI runs on Android 11.0 for advanced features and top-notch security. With 2GB RAM and 32GB ROM, storage is ample for smooth performance and quick access to data and apps.
- 【PACKAGE+J2534 SUPPORT】The package comprises the RLink Lite main unit, a 2m OBDII diagnostic cable, a 5m Ethernet cable, a 1.5m USB 2.0 data cable, a 12V DC power adapter, and a quick start guide. Enjoy complimentary technical support from our dedicated TOPDON team for any J2534-related inquiries or concerns throughout the lifespan of your device.
Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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Internal TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Launch Notification Model – Metris Model Years 2016-2018 Replace Rear View Camera and Update Software DATE: January,2023 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Internal Campaign No. : Campaign Desc. : Replace Rear View Camera and Update Software 2022120003 VS2RUEKAM This is to notify you of the Recall Campaign Launch to replace the rear view camera and update the rear view camera software on approximately 16,849 MY 2016-2018 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “OPEN” in VMI and CANNOT BE SOLD until the recall has been remedied. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Metris vans, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), a hardware defect in a memory chip within the rear view camera may cause the camera image in the rear view display to freeze. In this case, the rear view display might not show an accurate and reliable view of the areas behind the vehicle to the driver. As a result, the driver might not be able to see certain objects behind the vehicle, which could increase the risk of a crash while backing up. What We’re Doing An authorized Mercedes-Benz Metris dealer will replace the rear view camera and conduct a software update on the affected vehicles. Remedy Replacement Camera and Software is available Vehicles Affected Vehicle Model Year(s) 2016-2018 Vehicle Model Metris Vehicle Populations Population 16,849 Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in January, 2023 AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. V-RC-2019050017 Campaign No. 2022120003, December, 2022 TO: SUBJECT: ALL MERCEDES-BENZ CENTERS Model 447 Metris, Model Year 2016-2018 Replace rear view camera and Update software Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Metris vans, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), a hardware defect in a memory chip within the rear view camera may cause the camera image in the rear view display to freeze. In this case, the rear view display might not show an accurate and reliable view of the areas behind the vehicle to the driver. As a result, the driver might not be able to see certain objects behind the vehicle, which could increase the risk of a crash while backing up. An authorized Mercedes-Benz Metris dealer will replace the rear view camera and conduct a software update on the affected vehicles. Prior to performing this Recall Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 16,753 vehicles are involved. Order No. V-RC-2022120003 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. Model 447.603/605/703 #3 as of 000527 up to 470849 with code FR8 (Rear view camera) with code ZU7 (National version for Canada) Model 447.603/605/703 #3 as of 000527 up to 470849 with code FR8 (Rear view camera) with code ZU8 (National version for USA) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Code P 02 0160 Operations: Replace reversing camera on veh. with rear-end door 0.9 hrs 54 923 13 VS2RUEKA M P 02 0161 Operations: Extra work for replacing reversing camera on veh. with rear-end door and code VK7 0.2 hrs 54 923 13 VS2RUEKA M P 02 0162 Operations: Extra work for replacing reversing camera on veh. with rear-end door and code V23 0.2 hrs 54 923 13 VS2RUEKA M P 02 0165 Operations: Replace reversing camera on veh. with tailgate 1.0 hrs 54 923 13 VS2RUEKA M P 02 0166 Operations: Extra work for replacing reversing camera on veh. with tailgate and code VK7 0.2 hrs 54 923 13 VS2RUEKA M P 02 0167 Operations: Extra work for replacing reversing camera on veh. with tailgate and code V23 0.2 hrs 54 923 13 VS2RUEKA M Notice Information on preventing damage to electronic components due to electrostatic discharge AH54.00-P-0001-01A g Check 1 Check whether vehicle is affected by measure. Affected vehicles: Replace SM54.65-S-0030-01A reversing camera (code: VS2RUEKAM) Replace 2 Replace reversing camera. f Model 447 with CODE W65 (Liftgate) AR54.65-S-0030E f Model 447 except code W65 (Tailgate) AR54.65-S-0030EE i Dispose of removed component parts that are no longer required properly. Observe the applicable legal requirements and specifications of the relevant country. V-RC-2022120003 Perform initial startup 3 Install the 12 V charger. f AR54.10-S-1127E p A sufficient power supply for the onboard electrical system battery must be guaranteed throughout the entire work procedure. Otherwise any undervoltage that occurs may damage the control units. i Follow the operating instructions for the 12 V charger. i Use the 12 V charger to ensure an adequate voltage (min. 12.5 V) for the on-board electrical system battery. 4 Install vehicle diagnosis system. If the vehicle diagnosis system is not yet installed. a AD00.00-S-2000-04E i Always use the latest XENTRY Diagnosis software release. i The operation steps in XENTRY Diagnosis must be followed precisely at all times. 5 Commission reversing camera using diagnostic system. i To do this, select the following menu items: Control units view → B84/3 or B84/5 or B84/20 – Reversing camera (RFK) (code: FR8) → Adaptations → Commissioning → Initial startup of already installed control unit i You are then automatically guided through the steps “Updating of control unit software” and “SCN coding”. It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. A calibration drive is required after commissioning. V-RC-2022120003 6 Remove vehicle diagnosis system from vehicle. 7 Remove the 12 V charger from vehicle. f AR54.10-S-1127E 8 Perform calibration drive for reversing camera. Parts ordering note Part no. Designation Quantity A 447 905 50 04 Backup camera 1 N 000000 001476 Screw (vehicles with code W65 and code V23+D57/V30/V96) 4 A 000 991 86 98 Retaining clip (vehicles with code W65) 18 A 000 995 90 06 Cable tie n. B. A 000 991 27 71 Retaining clip (vehicles with code W50/W54+V23 or vehicles with code W50+V23+VK7) 14 A 000 990 55 08 Screw (vehicles with code W65 except code V23+D57/V30/V96) 4 V-RC-2022120003
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