Replace the Dashboard Surface – 2022 Mercedes-Benz S-Class

December 16, 2022 NHTSA CAMPAIGN NUMBER: 22V935000

Insufficiently Attached Dashboard

Improper deployment of an air bag can increase the risk of injury.

 

NHTSA Campaign Number: 22V935

Manufacturer Mercedes-Benz USA, LLC

Components STRUCTURE

Potential Number of Units Affected 1

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling one 2022 S 500 vehicle. The dashboard may be insufficiently attached, which can result in an improper front passenger air bag deployment in the event of a crash.

 

Remedy

Dealers will replace a portion of the dashboard, free of charge. The owner notification letter was mailed January 20, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2023010001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


January 13, 2023

2023010001

Replace the Dashboard Surface

This is to notify you of the Recall Campaign Launch to replace the upper dashboard on 1 Model Year (“MY”) 2022 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 13, 2023.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In such cases, the risk of injury to the vehicle occupants would increase.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the upper dashboard on the affected vehicle.

 

Parts

The remedy is available and can be performed.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.

 

Customer Notification Timeline

Customer letter will be mailed on January 20, 2023.

 


Replace instrument panel

 

Work Procedure 

1. Remove and replace instrument panel.

For basic data, see AR68.10-P-1000S.

 

Primary Parts Information 

Qty. Part Name Part Number
As required (1)*Instrument panelA 223 680 85 04 7P94
As required (1)*Instrument panelA 223 680 85 04 9H15
As required (1)*Instrument panelA 223 680 86 04 9H15

 


Chronology :

In the spring of 2022, MBAG launched initial investigations based on an irregularity in a standard quality check performed by the supplier. This check showed insufficient bonding of the dashboard surface to the dashboard carrier.

A detailed analysis of the issue was immediately started together with the supplier. It was found that the issue was caused by an insufficient bonding force of the adhesive due to an error of the sub-supplier.

The sub-supplier updated its processes to ensure that this error could no longer occur in the future, and a factory campaign was initiated to rework all vehicles within MBAG’s control.

In the fall of 2022, further detailed analyses were conducted to identify the potential consequences as well as potentially affected vehicles in the field.

On December 9, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall on the single identified vehicle.

MBAG confirms there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
MERCEDES-BENZS5002022

 


11 Associated Documents

Defect Notice 573 Report

RCLRPT-22V935-4157.PDF 214.295KB

 


Recall Acknowledgement

RCAK-22V935-3732.pdf 645.14KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V935-0728.pdf 137.57KB

 


Remedy Instructions and TSB

RCRIT-22V935-3040.pdf 300.208KB

 


Recall 573 Report – January 20, 2023

RCLRPT-22V935-8955.PDF 214.291KB

 


Recall 573 Report – January 13, 2023

RCLRPT-22V935-8638.PDF 214.3KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V935-4728.pdf 306.175KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V935-8589.pdf 427.938KB

 


Recall Quarterly Report #1, 2023-1

RCLQRT-22V935-1004.PDF 211.132KB

 


Recall Quarterly Report #2, 2023-2

RCLQRT-22V935-8748.PDF 211.23KB

 


Recall Quarterly Report #3, 2023-3

RCLQRT-22V935-2251.PDF 211.448KB

 


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