Update MBUX Multimedia System Software – 2022 Mercedes-Benz EQS-Class & S-Class

July 11, 2022 NHTSA CAMPAIGN NUMBER: 22V493000

Inoperative Rearview Camera Display/FMVSS 111

An inoperative rearview camera display reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V493

Manufacturer Mercedes-Benz USA, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 8,530

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 AMG EQS53, EQS580, EQS450, 2021 S500, S580, and Maybach S580 vehicles. The rearview camera may not display the rearview image due to a software error in the MBUX multimedia system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the MBUX multimedia system software, free of charge. Owner notification letters are expected to be mailed September 9, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022 Mercedes-Benz EQS-Class
2022 Mercedes-Benz EQS-Class

 


This is to notify you of the new Recall Campaign to update the MBUX multimedia system software on 8,530 Model Year (“MY”) 2021-2022 EQSClass and S-Class (223 and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 15,

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2022 EQS-Class and S-Class (223 and 297 platform) vehicles, the MBUX multimedia system software might not meet current production specifications. As a result, the central display might not be activated as intended when the vehicle is unlocked. In this case, the rearview camera image might not be displayed in the central display when the driver engages reverse gear. Instead, the central display would remain black. A deactivation or freezing of the rearview camera image during reverse driving can be excluded. A rearview camera picture that might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) when beginning to back up might impair rear visibility which might increase the risk of a crash.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the MBUX multimedia system software on the affected vehicles.

 

Parts

The remedy is available and can be performed.

 

Customer Notification Timeline

Customer letters will be mailed approximately on August 19, 2022.

 


Update MBUX Multimedia System Software

  • Ensure use of XENTRY Diagnosis version BD/DVD (06/2022) or higher.
  • Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

If two or more software updates or SCN codings are performed during one workshop visit, invoice operation items 02-4762 and 02-5058 only once for each workshop order.

 

Work Procedure

  1. Connect XENTRY Diagnosis.

 

  1. Update MBUX multimedia system (A26/17) control unit software.

To do this, select menu item “Quick test view – A26/17 MBUX multimedia system (head unit) – Adaptations – Control unit update – Updating of control unit software”.

Then follow the user guidance in XENTRY Diagnosis.

  1. Disconnect XENTRY Diagnosis.

 


Mercedes-Benz Part 573 Submission
Original Submitted to Portal July 11, 2022
Chronology, Affected Parts, Manufacturer of Defective or Noncompliant Component
Supplement to Original Submission

 

Chronology of Defect/Noncompliance Determination

In April 2021, MBAG received isolated reports (outside the US) of the MBUX head unit central display failing to activate and remaining black upon unlocking of S-class vehicles. MBAG commenced an investigation in coordination with the supplier.

 

While these analyses were ongoing, the supplier started to develop a more robust software version as an adhoc measure. This software version was substituted in series production beginning in August 2021.

 

In parallel, the root cause analyses were still ongoing and potentially affected head units from the field were sent to the development department for further investigations.

 

In November 2021, MBAG received two field reports of a central display screen failure to activate (outside the US) in EQS model cars, and began to investigate those reports. Later, MBAG determined the reported display failures were similar to the ones in the S-class vehicles and initiated an investigation to determine if those occurrences may have a common cause.

 

In spring of 2022, the investigation determined that although the driver experiences the similar start up behavior of the central display —a black screen– the two cases had different causes within the software of the head unit.

 

For the S-class vehicles, MBAG identified a software deviation that could cause the central display not to activate upon unlocking the vehicle.  For EQS vehicles, MBAG identified a different software deviation that could also cause the central display to stay black upon unlocking those vehicles.

 

In June 2022, MBAG determined and identified the potentially affected vehicle populations for both the S-class and the EQS vehicles in the field.

 

On July 01, 2022, MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall of potentially affected S-class and EQS vehicles.

 

MBAG has received 5 confirmed warranty claims but no field or service reports, or reports of deaths or injuries related to potentially affected S-class non-compliances in the US. MBAG has received no confirmed US warranty claims, field or service reports, or reports of deaths or injuries related to this noncompliance for the few potentially affected EQS model vehicles in the US.

 

Affected Parts Information

EQS MBUX Multimedia System Software

2979036000

2979033501

2979021604

2979022004

2979022104

2979033901

2979042800

2979022304

2979022904

2979020304

2979022204

2979022804

2979029903

2979024702

2979025102

2979025202

2979025402

2979026002

2979037500

2979041600

2979021103

2979020603

2979020703

2979031401

2979028302

2979028702

2979028802

2979039600

2979042000

2979029002

2979029602

2979021402

2979039000

2979027501

2979027901

2979028001

2979028801

2979033601

2979035500

2979041100

2979026003

2979026403

2979026503

2979026603

2979027203

2979028201

2979032001

2979035300

2979042500

2979020305

2979020607

2979022002

2979028301

2979028902

2979029306

2979029502

2979029706

2979029806

2979029906

2979030302

2979034402

2979044900

 

S-Class MBUX Multimedia System Software

A2239030203

A2239024012

A2239045801

A2239025418

A2239025518

A2239025818

A2239025918

A2239034800

A2239035000

A2239023101

A2239032203

A2239026018

A2239047101

A2239025320

A2239025420

A2239025720

A2239025820

A2239034803

A2239025920

 

Manufacturer of Defective or Noncompliant Component 

Gigabit Multimedia Serial Link (GMSL)
Automotive Business Unit
160 Rio Robles, San Jose, CA 95134 | USA

 

Balagopal Mayampurath
Vice President, Business Management & Applications
Gigabit Multimedia Serial Link (GMSL)
Office: +1 (408) 601 3516 | Mobile: +1 (408) 203 6551
Bala.M@maximintegrated.com

and

‘Harman Connected Car
Konrad-Zuse Str. 10
71034 Böblingen

 

Bernhard Ruck
Software Program Management
Harman Connected Car
+49 177 3118974
bernhard.ruck@harman.com

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ AMG EQS53 2022
MERCEDES-BENZ EQS450 2022
MERCEDES-BENZ EQS580 2022
MERCEDES-BENZ MAYBACH S580 2021
MERCEDES-BENZ S500 2021
MERCEDES-BENZ S580 2021

 

 


4 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-22V493-0857.pdf 148.171KB

RCMN-22V493-0857

 


Recall Acknowledgement

RCAK-22V493-9712.pdf 645.216KB

RCAK-22V493-9712

 


Noncompliance Notice 573 Report

RCLRPT-22V493-1419.PDF 217.472KB

RCLRPT-22V493-1419

 


Chronology, Affected Parts, Manufacturer of Defective or Noncompliant Component

RMISC-22V493-7235.pdf 54.668KB

RMISC-22V493-7235

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V493&docType=RCL

 


 

J2534 Pass-Thru

Update MBUX Multimedia System Software - 2022 Mercedes-Benz EQS-Class & S-Class » small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Update MBUX Multimedia System Software - 2022 Mercedes-Benz EQS-Class & S-Class » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update MBUX Multimedia System Software - 2022 Mercedes-Benz EQS-Class & S-Class » small light CarDAQ-Plus 2
Update MBUX Multimedia System Software - 2022 Mercedes-Benz EQS-Class & S-Class » small light VSI J2534 ECU Reprogrammer
Update MBUX Multimedia System Software - 2022 Mercedes-Benz EQS-Class & S-Class » small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 


 

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Last update on 2022-08-08 / Affiliate links / Images from Amazon Product Advertising API

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