Check Thread Tow Points – 2022 Mercedes-Benz EQS-Class

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July 1, 2022 NHTSA CAMPAIGN NUMBER: 22V467000

Vehicle May Detach from Tow Vehicle

A tow ring that detaches during vehicle transport or loading can increase the risk of a crash or injury.

 

NHTSA Campaign Number: 22V467

Manufacturer Mercedes-BenzeBay USA, LLC

Components STRUCTURE

Potential Number of Units Affected 2,526

 

Summary

Mercedes-BenzeBay, LLC (MBUSA) is recalling certain 2022 Mercedes-BenzeBay EQS 450, EQS 580 and AMG EQS53 vehicles. The front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle.

 

Remedy

Dealers will inspect and replace the tow ring assembly thread, as necessary, free of charge. Owners notification letters were mailed August 24, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020070019/20.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


This is to notify you of a new Recall Campaign regarding the threaded tow points on 2,528 Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 08, 2022.

 

Issue

Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, the threaded towing point in the front and/or rear bumper might not meet current production specifications. In this case, the required thread depth for the tow eye might not be sufficient. As a result, it cannot be ruled out that the connection to the tow eye may loosen when installed, which could increase the risk of an accident or injury during vehicle loading and transport.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay dealer will check the thread of the tow points on the affected vehicles and replace, if necessary.

 

Parts

The remedy is available and can be performed. Note a 20% replacement rate is expected.

 

Customer Notification Timeline

Customer letters will be mailed on approximately August 24, 2022.

 


2022070019

Clean thread for towing eye in front crossmember

Work Procedure

Order a new towing eye for the cleaning operation (see primary parts info).

The towing eye included in the vehicle tool kit is only intended for checking the function.

 

1. Clean the thread of the towing eye in the crossmember (A) with the ordered towing eye.

To do this, screw the new towing eye in and out completely at least 5 times.

As a result, the inside thread will be free of debris.

 

2. Screw the towing eye from the vehicle tool kit in and out completely 9 turns.

It must be possible to screw the towing eye in without resistance.

If the towing eye cannot be screwed in without resistance then create a PTSS case.

 

Primary Parts Information

Qty.Part NamePart Number
1Towing eyeA 167 315 00 00

*The towing eye can be used for max. 5 vehicles, then dispose it!

 


2022070020

Check thread of towing eye in front and rear crossmember, replace if necessary

Check/test procedure

Use the towing eye stored in the vehicle tool kit for the test procedure.

  1. Screw towing eye (A) into front crossmember (B) by hand. It must be possible to rotate the towing eye up to the end stop completely by hand.

Rotate the towing eye at least 9 revolutions in the crossmember (B).

 

  1. Screw towing eye (A) into rear crossmember (B) by hand. It must be possible to rotate the towing eye up to the end stop completely by hand.

Rotate the towing eye at least 9 revolutions in the crossmember (B).

For vehicles with code 550 (trailer hitch) this process is not required.

 

a. If the towing eye can be screwed in 9 revolutions by hand up to end stop. End measure

b. If the towing eye cannot be screwed in with 9 revolutions up to the end stop by hand: Carry out scope of work procedure A or B

 

Work procedure A

If the thread in front crossmember is damaged.

Perform sensor and camera calibration as needed according to vehicle specific WIS requirements.

  1. Replace crossmember under front bumper

For basic data, see AR88.30-P-1064EQS

 

Work procedure B

If the thread in rear crossmember is damaged.

  1. Replace crossmember under rear bumper

Basic data for rear bumper AR88.20-P-2250EQS.

Rear crossmember nut on rear-end floor 55 Nm.

 

Primary Parts Information

Qty. Part Name Part Number
As required (1)Front crossmemberA 297 620 25 00
As required (1)Rear crossmemberA 297 610 60 00

 


Chronology :

In December 2021, MBAG launched initial investigations based on an internal finding regarding the tow point. This finding indicated the usage of an incorrect tow eye in the logistics process of vehicles. Usage of the correct version was immediately ensured at every point of the logistics process. In January 2022, further analyses were performed to identify potentially affected vehicles and a plant action was initiated to check and rework all vehicles still within the possession of MBAG. In parallel, possibly affected parts were requested to determine the possible consequences on the vehicles in the field.

In the course of these analyses, a further deviation affecting the tow point was detected. Analyses indicated that this additional deviation might have been caused by the coating process of the tow point at the supplier. In the end of February 2022, an additional cleaning of the tow point was implemented at the supplier. Detailed analyses of the possible consequences of the two deviations were analyzed in combination with each other and found the consequences to be identical in the end. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as deaths or injuries) related to this defect.

On June 24, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES-BENZeBayAMG EQS532022
MERCEDES-BENZeBayEQS4502022
MERCEDES-BENZeBayEQS5802022

 


13 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-22V467-0905.pdf 138.779KB

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Recall Acknowledgement

RCAK-22V467-5669.pdf 650.675KB

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Recall 573 Report

RCLRPT-22V467-7000.PDF 215.738KB

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Recall 573 Report – August 9, 2022

RCLRPT-22V467-9946.PDF 215.74KB

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Remedy Instructions and TSB

RCRIT-22V467-1459.pdf 432.523KB

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Remedy Instructions and TSB

RCRIT-22V467-8869.pdf 506.93KB

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Recall 573 Report – August 25, 2022

RCLRPT-22V467-4441.PDF 215.747KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V467-9344.pdf 587.358KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V467-6239.pdf 564.609KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V467-2513.pdf 1126.261KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V467-8833.PDF 211.139KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V467-0540.PDF 211.241KB

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Recall Quarterly Report #3, 2023-1

RCLQRT-22V467-3671.PDF 211.33KB

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