Update Rear SAM Software – 2021-2022 Mercedes-Benz EQS-Class, & S-Class

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March 18, 2022 NHTSA CAMPAIGN NUMBER: 22V167000

Disabled Rear Lighting

Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle’s visibility to other driver’s, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V167

Manufacturer Mercedes-Benz USA, LLC

Components EXTERIOR LIGHTING

Potential Number of Units Affected 9,156

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450, EQS 580, and 2021 S500 and S580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.

 

Remedy

Dealers will update the rear signal software, free of charge. Owner notification letters were mailed May 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022040013.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022040013

 

Update Rear SAM Software

This is to notify you of the Recall Campaign Launch to update the rear Signal Acquisition and actuation Module (“SAM”) software on 9,156 Model Year (“MY”) 2021-2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 29, 2022.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 EQS-Class and S-Class (297 and 223 platform) vehicles, the rear Signal Acquisition and actuation Module (“SAM”) software might not meet current production specifications. In this case, an incorrect initialization of the rear SAM might occur at start of the vehicle, which may restrict intended functions of the control unit. This condition might affect the function of the rear turn signal, rear hazard warning lamps, as well as the reversing lamp, which could increase the risk of a crash. Should this occur, the driver is made aware by corresponding warning messages in the instrument cluster.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the rear SAM software on the affected vehicles.

 

Parts

The remedy is available and can be performed.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 EQS-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 EQS-Class, and S-Class vehicles covered by this notification until the vehicle has been repaired.

 


Update rear signal acquisition and actuation module control unit software

  • Ensure use of XENTRY Diagnosis version 03/2022 or higher.
  • Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced once for each workshop order.

 

Work Procedure

  1. Connect XENTRY Diagnosis.
  1. Update rear signal acquisition and actuation module (Rear-SAM) control unit software.

To do this, select menu item “Quick test view – N10/8 rear signal acquisition and actuation module (Rear-SAM) – Adaptations – Control unit update – Updating of control unit software”.

Then follow the user guidance in XENTRY Diagnosis.

 

  1. Disconnect XENTRY Diagnosis.

 


Chronology :

In the beginning of January 2021, MBAG launched initial investigations based on a finding after internal testing.
Further analysis indicated a software problem at the initialization of the rear signal acquisition and actuation module. Tests were performed, which confirmed the software as a root cause for this issue.

Starting in February 2021, a new software was introduced in all relevant production plants. In parallel, plant actions were implemented to rework all potentially affected vehicles, which were still within the control of MBAG.

In addition, potential consequences as well as relevant regulations for vehicles in the field were analyzed. These investigations were performed until the start of January 2022 due to the complex nature of the system and affected components. Additionally, further analysis was conducted to identify the potentially affected vehicle population.

In general, there have been 19 cited cases of incident of which 12 warranty claims have been cited within the U.S from July 28, 2021 to October 20, 2021. No associated personal Injuries or third party damages have been reported in connection to the signal acquisition and actuation module software.

On March 11, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ EQS450 2022
MERCEDES-BENZ EQS580 2022
MERCEDES-BENZ S500 2021
MERCEDES-BENZ S580 2021

 


11 Associated Documents

Recall Acknowledgement

RCAK-22V167-4707.pdf 645.238KB

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Defect Notice 573 Report

RCLRPT-22V167-7388.PDF 216.812KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V167-0795.pdf 138.991KB

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Remedy Instructions and TSB

RCRIT-22V167-1489.pdf 392.499KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V167-2605.pdf 457.847KB

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Recall 573 Report – May 13, 2022

RCLRPT-22V167-6197.PDF 216.813KB

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Recall 573 Report – May 16, 2022

RCLRPT-22V167-8830.PDF 216.787KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V167-9318.pdf 408.101KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V167-7286.PDF 211.122KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-22V167-8590.PDF 211.222KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22V167-6965.PDF 211.317KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V167&docType=RCL

 


 

Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light CarDAQ-Plus 3
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light Autel (AULMF2534) MaxiFlash Pro
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light RAP2 OEM J2534 Remote Reprogramming Tool
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Update Rear SAM Software - 2021-2022 Mercedes-Benz EQS-Class, & S-Class | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API

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