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March 28, 2022 NHTSA CAMPAIGN NUMBER: 22V194000
A detached thrust arm can cause a sudden loss of vehicle control, or cause the vehicle to pull to one side during emergency braking, increasing the risk of a crash.
NHTSA Campaign Number: 22V194
Manufacturer Mercedes-Benz USA, LLC
Components SUSPENSION, POWER TRAIN
Potential Number of Units Affected 11
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 S580Z, S500V, and S580V vehicles. The sub frame weld for the thrust arm on the rear axle carrier may have been improperly welded, causing the thrust arm to break and detach.
Remedy
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will inspect the sub frame weld on the rear axle carrier and replace the rear axle carrier as necessary, free of charge. Owner notification letters were mailed April 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for the recall is 2022030028.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
April 1, 2022
2022030028
Check and Replace Rear Axle Carrier
This is to notify you of the STOP DRIVE Recall Campaign Launch to check and replace the rear axle carrier on 11 Model Year (“MY”) 2022 S-Class (223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 1, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer.
Parts
The remedy is available and can be performed. Please note that the estimated replacement rate is 10%. Parts should only be ordered in the event a replacement is required.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class and Maybach vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection.
Check rear axle carrier, replace if necessary
Model 223
Check/test procedure
- Lift vehicle.
- Check weld seam (A, figure 2) of thrust arm connection to rear axle carrier on both sides.
-
- Weld seam (A) not OK: Perform work procedure.
- Weld seam (A) OK: Perform step 3 and End measure.
- Create PTSS Informational only case and document one high quality picture from the left and one from the right side.
Please insert the campaign number P-RC-2022030028 in the text field.
Sample pictures to be attached (good rear axle carrier)
(the color/material of the rear axle carrier could deviate from sample pictures)
Work Procedure
- Remove rear axle. For basic data, see 10-P-0010S.
- Replace rear axle carrier (A) (figure 1 and 2).
2.1 Remove camber strut at left and right rear axle carrier.
For basic data, see 20-P-0110S.
2.2 Remove tension strut at left and right rear axle carrier.
For basic data, see 20-P-0111S.
2.3 Remove rear axle shaft at left and right rear axle carrier.
For basic data, see 30-P-0621S.
2.4 Remove rear axle differential at rear axle carrier.
For basic data, see 31-P-0522S.
2.5 Remove thrust arm at left and right rear axle carrier.
For basic data, see 20-P-0113S.
2.6 Remove spring link at left and right rear axle carrier.
For basic data, see 20-P-0119S.
2.7 Remove steering gear at rear axle carrier.
For basic data, see 80-P-4000S.
2.8 Replace rear axle carrier.
- Assemble in reverse order.
For torque basic data, see BA32.00-Z-9999AZ and BA35.00-Z-9999AZ.
- Perform wheel alignment.
- Perform road test
Primary Parts Information
Qty. | Part Name | Part Number |
1 | Rear axle carrier | * |
* The rear axle carrier for the vehicle identification number must be determined via the parts process in the XENTRY Portal!
Chronology :
In January 2022, MBAG was notified of an isolated customer complaint outside the US in connection with noise on the rear axle carrier.
In March 2022, a second customer complaint outside the US was reported, related to an unstable driving experience, and noise was reported.
MBAG immediately launched investigations that identified an internal process deviation in the production of the rear axle carrier which occurred in September 2021 as a possible root cause.
At that time, all parts were checked and sorted out in whereby at the time MBAG believed it had caught all parts.
In order to understand possible effects MBAG started in March 2022 to perform various driving tests until March 22nd, 2022. On March 25, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is not aware of any reports involving accident or injury related to this condition.
MBUSA contacted NHTSA on March 25, 2022 to inform it of this safety recall, stop drive instructions, and that communications with owners would start as soon as possible.
After the launch of the recall measure, MBAG received in beginning of April 2022 information from a market outside of the US, that a vehicle affected from the recall was checked in a workshop and it was found that the rear axle carrier installed in that vehicle had an appearance differing from the recall working instruction. First analysis of this finding rendered that the rear axle carrier in the subject vehicle was a different version which is not affected from the recall. Subsequently, additional analyses were conducted in order to identify the reason why the subject vehicle was included in the recall measure and to review the determination of potentially affected vehicles. In the beginning of May 2022, these analyses concluded that one (1) additional vehicle in the U.S. has to be considered as a potentially affected vehicle and accordingly has been included in the recall.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | S500 | 2022 |
MERCEDES-BENZ | S580 | 2022 |
14 Associated Documents
Recall Acknowledgement
RCAK-22V194-1498.pdf 749.149KB
Defect Notice 573 Report
RCLRPT-22V194-5819.PDF 215.945KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V194-6021.pdf 173.794KB
Recall 573 Report – April 1, 2022
RCLRPT-22V194-4072.PDF 215.947KB
Remedy Instructions and TSB
RCRIT-22V194-7978.pdf 551.441KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V194-7935.pdf 699.231KB
Recall 573 Report – April 8, 2022
RCLRPT-22V194-2331.PDF 215.946KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V194-8123.pdf 314.009KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V194-8850.pdf 697.147KB
Recall 573 Report – May 18, 2022
RCLRPT-22V194-3965.PDF 216.345KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V194-3494.pdf 200.765KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V194-0015.PDF 211.135KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V194-6155.PDF 211.234KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V194-7425.PDF 211.32KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V194&docType=RCL
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SEOCONTENT-START
IMPORTANT SAflEfY RIECAll 202203002s Mercedes-Benz USA, LLC ‘ii’his notice applies to your vehicle, VIN: April, 2022 2022030028 Dear Mercedes-Benz Owner: Check and Replace Rear Axlle Carrier NIHllfSA Recall #22V194 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • S’ii’OP DRIVE – vehicle wm be towed to an authorized dealer and loaner car provided, when avallable. • Th is repair w ii I be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2022 Mercedes S500V and S580V and Mercedes-Maybach S580Z vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most cor,,,enient authorized Mercedes-Benz dealer from your smart.phone, scan the QR code to the left. /nfonnation for Owners In certain MY 2022 Mercedes S500 and S580V and Mercedes-Maybach S580Z vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, t he vehicle might sway due to roadway infl uences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the contro llability of the vehicle would be impaired, increasing the risk of a crash. Your vehicle us not safe to dnive until this inspection us complete. An authorized Mercedes-Benz dealer will inspect the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Thjs seryjce wjll be proyided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the repair time may be between 1-12 hours depending on model, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to inspect rear axle carrier under Recall Campaign # 2022030028. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Your vehicle is not safe to drive until the inspection is perfonned and we ask you to stop driving your car immediately. lfhe vehicle wm be towed, free of charge to an authorized Mercedes- Benz dealer and loaner vehicle can be provided if available. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope or contact our Customer Assistance Center If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES ( 1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORlANl VIN: r for any reason YOU NO ll.ONGER OWN nms VEHIICl!.E OR have a CIHANG~ OF ADDRESS, please COMPl!.IHE mi: SECTIION BEil.OW, place in the ENCLOSED ENVELOP~, and DROP IN ANY MAUL BOX. If possible, provide the name and address of the present owner so that we may contact them. 0 IEXPORlflED 0 ll.tASt, VIEHICl!.IE RtTURNIED 0 SCRAPPED 0 NEW OWNER INfORMAllON □ sow 0 S’ii’Ol.tN 0 OllHIIER ———— 0 MY NEW NAME OR ADDRESS IS: I I I I I I I I I I I Last Name, First Name I I I 11 I ■ 11 Street Apt .___I _.__I….._________.—-‘——-‘-_____._______._______.________——‘—_.________._____._________._____._______._______._______.______._______,’——–‘■ ■ I I I City State ZIP I I I Email Address I I I I I Phone (numbers only) Mobile (numbers only) Date Signature **** PO.EASE DO NOT DIETACH. RIETURN COMPLETE LffiER **** DO NOT USIE THE !ENCLOSED ENVEl!.OPE IFOR OTHER CORRESPONDENCE
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IMPORTANT SAflEfY RIECAll 202203002s Mercedes-Benz USA, LLC ‘ii’his notice applies to your vehicle, VIN: May, 2022 2022030028 Dear Mercedes-Benz Owner: Check and Replace Rear Axlle Carrier NIHllfSA Recall #22V194 • A remedy is available for your vehicle. • S chedule an appointment with your authorized Mercedes-Benz dealer as s o on as possible. • S’ii’OP DRIVE – vehicle wm be towed to an authorized dealer and loaner car provided, when avallable. • Th is repair w ii I be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2022 Mercedes S500V and S580V and Mercedes-Maybach S580Z vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most cor,,,enient authorized Mercedes-Benz dealer from your smart.phone, scan the QR code to the left. /nfonnation for Owners In certain MY 2022 Mercedes S500 and S580V and Mercedes-Maybach S580Z vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. Your vehicle us not safe to dnive until this inspection us complete. An authorized Mercedes-Benz dealer will inspect the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Thjs seryjce wjll be proyided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the repair time may be between 1-12 hours depending on model, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to inspect rear axle carrier under Recall Campaign # 2022030028. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Your vehicle is not safe to drive until the inspection is perfonned and we ask you to stop driving your car immediately. lfhe vehicle wm be towed, free of charge to an authorized Mercedes- Benz dealer and loaner vehicle can be provided if available. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope or contact our Customer Assistance Center If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES ( 1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. STOP DRIVE NOTIFICATION Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE:Recall Campaign Launch Notification– STOP DRIVE Check and Replace Rear Axle Carrier MY22 S-Class (223 platform) DATE: 4/1/2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal Recall Campaign Launch Notification April 1, 2022 Campaign No. : NHTSA ID Campaign Desc. : Check and Replace Rear Axle Carrier 2022030028 22V194 22P3594803 This is to notify you of the STOP DRIVE Recall Campaign Launch to check and replace the rear axle carrier on 12 Model Year (“MY”) 2022 S-Class (223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 1, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Parts The remedy is available and can be performed. Please note that the estimated replacement rate is 10%. Parts should only be ordered in the event a replacement is required. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model S-Class Vehicle Populations Total Recall Population 12 Total Vehicles in Dealer Inventory 1 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class and Maybach vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Next Steps/Notes Customer Notification Timeline Affected customers were contacted by the MBUSA Customer Assistance Center (CAC) starting as early as March 28th to stop driving their vehicles. Official owner notifications will be sent following NHTSA approval of the customer notification letter before May 24, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022030028, April 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model S-Class (223 platform) Model Year 2022 Check and Replace Rear Axle Carrier Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Prior to performing this Campaign: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 12 vehicles are affected. Order No. P-RC-2022030028 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022030028 Check rear axle carrier, replace if necessary Model 223 Check/test procedure 1. Lift vehicle. 2. Check weld seam (A, figure 2) of thrust arm connection to rear axle carrier on both sides. The connection must be end-to-end welded at the rear axle carrier! Area to be checked must be well illuminated! Figure 1 Figure 2 Figure 3 a. Weld seam (A) not OK: Perform work procedure. b. Weld seam (A) OK: Perform step 3 and End measure. 3 P-RC-2022030028 3. Create PTSS Informational only case and document one high quality picture from the left and one from the right side. Please insert the campaign number P-RC-2022030028 in the text field. Sample pictures to be attached (good rear axle carrier) (the color/material of the rear axle carrier could deviate from sample pictures) 4 P-RC-2022030028 Work Procedure 1. Remove rear axle. For basic data, see AR35.10-P-0010S. 2. Replace rear axle carrier (A) (figure 1 and 2). Figure 1 (Complete rear axle) Figure 2 (Rear axle carrier) 2.1. Remove camber strut at left and right rear axle carrier. For basic data, see AR35.20-P-0110S. 2.2. Remove tension strut at left and right rear axle carrier. For basic data, see AR35.20-P-0111S. 2.3. Remove rear axle shaft at left and right rear axle carrier. For basic data, see AR35.30-P-0621S. 2.4. Remove rear axle differential at rear axle carrier. For basic data, see AR35.31-P-0522S. 2.5. Remove thrust arm at left and right rear axle carrier. For basic data, see AR35.20-P-0113S. 2.6. Remove spring link at left and right rear axle carrier. For basic data, see AR35.20-P-0119S. 2.7. Remove steering gear at rear axle carrier. For basic data, see AR46.80-P-4000S. 2.8. Replace rear axle carrier. 3. Assemble in reverse order. For torque basic data, see BA32.00-Z-9999AZ and BA35.00-Z-9999AZ. 4. Perform wheel alignment. 5. Perform road test __________________________________________________________________________________________________ 5 P-RC-2022030028 Primary Parts Information Qty. Part Name Part Number 1 Rear axle carrier * * The rear axle carrier for the vehicle identification number must be determined via the parts process in the XENTRY Portal! Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 35 948 03 02-0375 Check rear axle carrier 0.2 02-0376 Replace rear axle carrier (after check) Includes: Remove/install center and rear engine compartment lining; remove/install center, left and right underfloor paneling, remove/install 2 wheel and tire assemblies; extra work for: Remove/install 2 wheel and tire assemblies; remove/install rear axle; extra work for: Remove/install rear axle in vehicles with code 201/216; extra work for: Replace rear axle carrier (rear axle removed) in vehicles without code 490; perform road test 10.5 02-9785 Perform wheel alignment check 0.9 21 202 00 02-0001 Create PTSS Informational only case 0.3 Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis URGENT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. STOP DRIVE NOTIFICATION Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign – Initial Notification – STOP DRIVE Check and Replace Rear Axle Carrier MY22 S-Class (223 platform) DATE: March 28, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification March 28, 2022 Campaign No. : NHTSA ID Campaign Desc. : Check and Replace Rear Axle Carrier TBA 22V194 22P2197496 This is to notify you of a new STOP DRIVE Recall Campaign to check and replace the rear axle carrier on 11 Model Year (“MY”) 2022 S-Class (223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 28, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the rear axle carrier might not meet current production specifications. In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influenced excitation. In addition, the vehicle could pull to one side in the event of emergency braking. Should this be the case, the controllability of the vehicle would be impaired, increasing the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model S-Class Vehicle Populations Total Recall Population 11 Total Vehicles in Dealer Inventory 1 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Until the inspection/remedy is completed, affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Next Steps/Notes Customer Notification Timeline Affected customers will be instructed by the MBUSA Customer Assistance Center (CAC) starting as early as March 28th to stop driving their vehicles. Formal customer notification letters will subsequently be sent as soon as they are available. Official owner notifications will be sent following NHTSA approval of the customer notification letter before May 24, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-194 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAR 28, 2022 NHTSA Recall No. : 22V-194 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 11 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S580Z Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 Maybach S-Class 1 vehicle The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 3 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-194 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz S580V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY 2022 S-Class 7 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. Description of the Cause : Due to a deviation in the production process, the sub frame weld for the thrust arm on certain rear axle carriers might not have been carried out according to production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : rear axle carrier Component Description : rear axle carrier Component Part Number : A2233509510 Supplier Identification : Part 573 Safety Recall Report 22V-194 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Mercedes-Benz AG Address : NR Foreign States Country : Germany Chronology : In January 2022, MBAG was notified of an isolated customer complaint outside the US in connection with noise on the rear axle carrier. In March 2022, a second customer complaint outside the US was reported, related to an unstable driving experience, and noise was reported. MBAG immediately launched investigations that identified an internal process deviation in the production of the rear axle carrier which occurred in September 2021 as a possible root cause. At that time, all parts were checked and sorted out in whereby at the time MBAG believed it had caught all parts. In order to understand possible effects MBAG started in March 2022 to perform various driving tests until March 22nd, 2022. On March 25, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG is not aware of any reports involving accident or injury related to this condition. MBUSA contacted NHTSA on March 25, 2022 to inform it of this safety recall, stop drive instructions, and that communications with owners would start as soon as possible. Part 573 Safety Recall Report 22V-194 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The sub frame weld for the thrust arm on the rear axle carrier meet current production specifications . Remedy Part No: A2233509510 – rear axle carrier Identify How/When Recall Condition was Corrected in Production : A change in the procedure in the production plant ensures that this issue can no longer occur from January 13, 2022 onwards Recall Schedule : Description of Recall Schedule : MBUSA will issue a stop-drive warning for the eleven (11) vehicles affected by this recall on March 28, 2022. Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Official owner notifications will be sent following NHTSA approval of the customer notification letter before May 24, 2022. Planned Dealer Notification Date : MAR 28, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-194 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : APR 01, 2022 NHTSA Recall No. : 22V-194 Manufacturer Recall No. : 2022030028 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 11 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S580Z Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 Maybach S-Class 1 vehicle The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 3 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-194 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz S580V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY 2022 S-Class 7 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. Description of the Cause : Due to a deviation in the production process, the sub frame weld for the thrust arm on certain rear axle carriers might not have been carried out according to production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : rear axle carrier Component Description : rear axle carrier Component Part Number : A2233509510 Supplier Identification : Part 573 Safety Recall Report 22V-194 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Mercedes-Benz AG Address : NR Foreign States Country : Germany Chronology : In January 2022, MBAG was notified of an isolated customer complaint outside the US in connection with noise on the rear axle carrier. In March 2022, a second customer complaint outside the US was reported, related to an unstable driving experience, and noise was reported. MBAG immediately launched investigations that identified an internal process deviation in the production of the rear axle carrier which occurred in September 2021 as a possible root cause. At that time, all parts were checked and sorted out in whereby at the time MBAG believed it had caught all parts. In order to understand possible effects MBAG started in March 2022 to perform various driving tests until March 22nd, 2022. On March 25, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG is not aware of any reports involving accident or injury related to this condition. MBUSA contacted NHTSA on March 25, 2022 to inform it of this safety recall, stop drive instructions, and that communications with owners would start as soon as possible. Part 573 Safety Recall Report 22V-194 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The sub frame weld for the thrust arm on the rear axle carrier meet current production specifications . Remedy Part No: A2233509510 – rear axle carrier Identify How/When Recall Condition was Corrected in Production : A change in the procedure in the production plant ensures that this issue can no longer occur from January 13, 2022 onwards Recall Schedule : Description of Recall Schedule : MBUSA will issue a stop-drive warning for the eleven (11) vehicles affected by this recall on March 28, 2022. Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Official owner notifications will be sent following NHTSA approval of the customer notification letter before May 24, 2022. Planned Dealer Notification Date : MAR 28, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-194 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-194 Manufacturer Recall No. : 2022030028 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 12 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S580Z Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 Maybach S-Class 1 vehicle The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S580V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY 2022 S-Class 8 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-194 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz S500V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 3 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. Description of the Cause : Due to a deviation in the production process, the sub frame weld for the thrust arm on certain rear axle carriers might not have been carried out according to production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : rear axle carrier Component Description : rear axle carrier Component Part Number : A2233509510 Part 573 Safety Recall Report 22V-194 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR Foreign States Country : Germany Chronology : In January 2022, MBAG was notified of an isolated customer complaint outside the US in connection with noise on the rear axle carrier. In March 2022, a second customer complaint outside the US was reported, related to an unstable driving experience, and noise was reported. MBAG immediately launched investigations that identified an internal process deviation in the production of the rear axle carrier which occurred in September 2021 as a possible root cause. At that time, all parts were checked and sorted out in whereby at the time MBAG believed it had caught all parts. In order to understand possible effects MBAG started in March 2022 to perform various driving tests until March 22nd, 2022. On March 25, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG is not aware of any reports involving accident or injury related to this condition. MBUSA contacted NHTSA on March 25, 2022 to inform it of this safety recall, stop drive instructions, and that communications with owners would start as soon as possible. After the launch of the recall measure, MBAG received in beginning of April 2022 information from a market outside of the US, that a vehicle affected from the recall was checked in a workshop and it was found that the rear axle carrier installed in that vehicle had an appearance differing from the recall working instruction. First analysis of this finding rendered that the rear axle carrier in the subject vehicle was a different version which is not affected from the recall. Subsequently, additional analyses were conducted in order to identify the reason why the subject vehicle was included in the recall measure and to review the determination of potentially affected vehicles. In the beginning of May 2022, these analyses concluded that one (1) additional vehicle in the U.S. has to be considered as a potentially affected vehicle and accordingly has been included in the recall. Part 573 Safety Recall Report 22V-194 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The sub frame weld for the thrust arm on the rear axle carrier meet current production specifications . Remedy Part No: A2233509510 – rear axle carrier Identify How/When Recall Condition was Corrected in Production : A change in the procedure in the production plant ensures that this issue can no longer occur from January 13, 2022 onwards Recall Schedule : Description of Recall Schedule : MBUSA will issue a stop-drive warning for the twelve (12) vehicles affected by this recall on March 28, 2022. Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Official owner notifications will be sent following NHTSA approval of the customer notification letter on April 8, 2022. One additional letter will be mailed on May 20 2022. Planned Dealer Notification Date : MAR 28, 2022 – NR Planned Owner Notification Date : APR 08, 2022 – MAY 20, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-194 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : APR 08, 2022 NHTSA Recall No. : 22V-194 Manufacturer Recall No. : 2022030028 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 11 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S580Z Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 Maybach S-Class 1 vehicle The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S580V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY 2022 S-Class 7 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-194 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz S500V Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 3 vehicles The recall population was determined through production records. Vehicles outside of the recall have the correct sub frame weld for the thrust arm on the rear axle carrier. Production Dates : SEP 14, 2021 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class and Maybach (223 platform) vehicles, the sub frame welds for the thrust arm on the vehicle’s rear axle carrier might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the welds could fail suddenly and without prior warning and may cause the thrust arm to detach from the rear axle carrier. As a result, the vehicle might sway due to roadway influences. In addition, the vehicle could pull to one side in the event of emergency braking. In that case, the controllability of the vehicle would be impaired, increasing the risk of a crash. Description of the Cause : Due to a deviation in the production process, the sub frame weld for the thrust arm on certain rear axle carriers might not have been carried out according to production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : rear axle carrier Component Description : rear axle carrier Component Part Number : A2233509510 Part 573 Safety Recall Report 22V-194 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR Foreign States Country : Germany Chronology : In January 2022, MBAG was notified of an isolated customer complaint outside the US in connection with noise on the rear axle carrier. In March 2022, a second customer complaint outside the US was reported, related to an unstable driving experience, and noise was reported. MBAG immediately launched investigations that identified an internal process deviation in the production of the rear axle carrier which occurred in September 2021 as a possible root cause. At that time, all parts were checked and sorted out in whereby at the time MBAG believed it had caught all parts. In order to understand possible effects MBAG started in March 2022 to perform various driving tests until March 22nd, 2022. On March 25, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG is not aware of any reports involving accident or injury related to this condition. MBUSA contacted NHTSA on March 25, 2022 to inform it of this safety recall, stop drive instructions, and that communications with owners would start as soon as possible. Part 573 Safety Recall Report 22V-194 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the sub frame weld on the rear axle carrier on the affected vehicles and replace the rear axle carrier, if necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The sub frame weld for the thrust arm on the rear axle carrier meet current production specifications . Remedy Part No: A2233509510 – rear axle carrier Identify How/When Recall Condition was Corrected in Production : A change in the procedure in the production plant ensures that this issue can no longer occur from January 13, 2022 onwards Recall Schedule : Description of Recall Schedule : MBUSA will issue a stop-drive warning for the eleven (11) vehicles affected by this recall on March 28, 2022. Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Official owner notifications will be sent following NHTSA approval of the customer notification letter on April 8, 2022. Planned Dealer Notification Date : MAR 28, 2022 – NR Planned Owner Notification Date : APR 08, 2022 – NR * NR – Not Reported
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