Update Control Unit Configuration – 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class

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March 18, 2022 NHTSA CAMPAIGN NUMBER: 22V168000

Incorrect Software May Cause System Failures

Various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions including stability and traction control, can increase the risk of a crash.

 

NHTSA Campaign Number: 22V168

Manufacturer Mercedes-BenzeBay USA, LLC

Components EXTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL, ENGINE AND ENGINE COOLING

Potential Number of Units Affected 22

 

Summary

Mercedes-BenzeBay USA, LLC (MBUSA) is recalling certain 2010 E350, 2014 G550, 2008-2009 C300, 2008 C350, 2009 CLK550, 2007 SL550, SLK280, and 2008 SLK350 vehicles. Various control units may have been updated with incorrect software configuration during a service repair. This can result in various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions, including stability and traction control.

 

Remedy

Dealers will update the software configuration on the affected control units, free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022040003.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022040003

Update Control Unit Software Configuration

This is to notify you of a Safety & Emissions Recall Campaign launch to update the control unit configuration on 22 Model Year (“MY”) 2007-2014 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class (171, 204, 207, 209, 230, and 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on April 15, 2022.

 

Issue

In certain vehicle models mentioned above, various control units may have been updated with incorrect software configuration during a service repair. In this case, installation of incorrect software configurations could cause one or various control units to malfunction. Various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions including stability and traction control might occur, which could increase the risk of a crash and/or exhaust emissions depending on the control unit affected.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay dealer will update the software configuration of the affected control units on the vehicles

 

Parts

Remedy is available and can be performed.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  The vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class vehicles covered by this notification until the vehicle has been repaired.

Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California as a condition of vehicle re-registration or operation.  Please reference this POC in the attached work instructions.  Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction.

 


Perform SCN coding in various control units 

  • Ensure use of XENTRY Diagnosis version 03/2022 or higher.
  • Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

If two or more software updates or SCN codings are performed during one workshop  visit, operation items 02-4762 and 02-5058 may be invoiced once for each workshop order.

 

Work Procedure 

  1. Connect XENTRY Diagnosis.

 

If the control unit listed here is not present in the vehicle, no SCN coding is therefore necessary.

 

Valid for all models

  1. Perform SCN coding in the engine electronics for combustion engine control unit.

To do this, select menu item “Quick test view – Engine electronics for combustion engine- Adaptations – Control unit update – Update of SCN coding”.

Then follow the user guidance in XENTRY Diagnosis.

 

Only for models 204 and 207

  1. Perform SCN coding in front SAM control unit with fuse and relay module .

To do this, select menu item “Quick test view – N10/1 (Front SAM control unit with fuse and relay module) – Adaptations – Control unit update – Update SCN coding”.

Then follow the user guidance in XENTRY Diagnosis

 

Only for models 204 and 207

  1. Perform SCN coding in rear SAM control unit with fuse and relay module .

To do this, select menu item “Quick test view – N10/2 (Rear SAM control unit with fuse and relay module) – Adaptations – Control unit update – Update SCN coding”.

Then follow the user guidance in XENTRY Diagnosis

 

Only for model 204

  1. Perform SCN coding in Electronic Stability Program control unit.

To do this, select menu item “Quick test view – Electronic Stability-Program control unit – Adaptations – Control unit update – Update of SCN coding”.

Then follow the user guidance in XENTRY Diagnosis.

 

Only for model 204

  1. Perform SCN coding in central gateway control unit.

To do this, select menu item “Quick test-view – N93 – Central Gateway (CGW) – Adaptations – Control unit update – Update of SCN coding”.

Then follow the user guidance in XENTRY Diagnosis.

 

Only for model 207

  1. Perform SCN coding in right xenon headlamp control unit.

To do this, select menu item “Quick test view – E2n1 – Right xenon headlamp (XALWA-R) – Adaptations – Control unit update – Update of SCN coding”.

Then follow the user guidance in XENTRY Diagnosis.

 

  1. Disconnect XENTRY Diagnosis.

 

The following step applies to California dealers only.

Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The campaign number for the California Proof of Correction is unique and must be entered as such (220403), your dealer code, and the date of the repair, using a black permanent marker.

 

The following step applies to California dealers only.

Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) Figure 2, after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be entered as such (220403).

 


Chronology :

In July 2021, MBAG was informed by an authorized Mercedes-BenzeBay dealer of a configuration deviation in a vehicle control unit following an update performed by the workshop diagnostics tool. MBAG initiated an investigation into the issue and determined that incorrect vehicle configuration data had been calculated by the IT-backend of the diagnostics system and written into the control unit of some vehicles. MBAG’s investigation determined that the error in the IT-backend of the diagnostics tool only occurred from July 06, 2021 to July 14, 2021. From August to October 2021, MBAG conducted an extensive investigation to determine which vehicle control units potentially could be affected by the calculation error. This investigation also included an exhaustive review of production and diagnostics records to identify specific vehicles that may have had deviating configuration data installed during a workshop visit. From November 2021 until late February 2022, MBAG performed a detailed investigation and analysis of potential configuration deviations in affected control units to determine if there were any potential effects on safety, compliance and emissions. MBAG has not received any customer complaints or reports of a crash, injury or property damage associated with the software deviation. Nonetheless, on March 11, 2022, MBAG determined that it could not rule out the risk that a deviation in an affected vehicle control unit could pose a risk to safety, compliance and/or emissions.

Accordingly, MBAG will conduct a recall of affected vehicles.

 


9 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES BENZeBayC3002008-2009
MERCEDES BENZeBayC3502008
MERCEDES BENZeBayCLK5502009
MERCEDES BENZeBayG5502014
MERCEDES BENZeBaySL5502007
MERCEDES BENZeBaySLK2802007
MERCEDES BENZeBaySLK3502008
MERCEDES-BENZeBayE3502010

 


14 Associated Documents

Defect Notice 573 Report

RCLRPT-22V168-3390.PDF 220.809KB

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Recall Acknowledgement

RCAK-22V168-6975.pdf 779.581KB

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Recall 573 Report – March 25, 2022

RCLRPT-22V168-3573.PDF 220.904KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V168-4622.pdf 139.811KB

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Remedy Instructions and TSB

RCRIT-22V168-1402.pdf 443.703KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V168-2491.pdf 565.469KB

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Recall 573 Report – April 18, 2022

RCLRPT-22V168-8426.PDF 220.9KB

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Remedy Instructions and TSB

RCRIT-22V168-3453.pdf 444.421KB

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Recall 573 Report – May 6, 2022

RCLRPT-22V168-9119.PDF 220.902KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V168-5393.pdf 494.825KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V168-1904.pdf 551.37KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V168-8609.PDF 211.143KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-22V168-2207.PDF 211.24KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22V168-2844.PDF 211.326KB

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Latest Recalls Documents

 


 

Mercedes-BenzeBay Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-BenzeBay J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-BenzeBay vehicles is available for purchase from Mercedes-BenzeBay USA.

In order to use the J2534 complaint software for Mercedes-BenzeBay vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-BenzeBay USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-BenzeBay vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-BenzeBay vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-BenzeBay vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light CarDAQ-Plus 3
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light Autel (AULMF2534) MaxiFlash Pro
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light RAP2 OEM J2534 Remote Reprogramming Tool
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Update Control Unit Configuration - 2007-2014 Mercedes-Benz SLK-Class, C-Class, E-Class, CLK-Class, SL-Class & G-Class | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2025-07-07 / Affiliate links / Images from Amazon Product Advertising API


 

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