March 18, 2022 NHTSA CAMPAIGN NUMBER: 22V168000
Incorrect Software May Cause System Failures
Various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions including stability and traction control, can increase the risk of a crash.
NHTSA Campaign Number: 22V168
Manufacturer Mercedes-Benz USA, LLC
Components EXTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL, ENGINE AND ENGINE COOLING
Potential Number of Units Affected 22
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2010 E350, 2014 G550, 2008-2009 C300, 2008 C350, 2009 CLK550, 2007 SL550, SLK280, and 2008 SLK350 vehicles. Various control units may have been updated with incorrect software configuration during a service repair. This can result in various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions, including stability and traction control.
Remedy
Dealers will update the software configuration on the affected control units, free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022040003.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign – Initial Notification Update Control Unit Configuration MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class (171 204 207 209 230 and 463 platform) |
DATE: March 25, 2022 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Initial Notification | March 25, 2022 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Update Control Unit Configuration | |
| TBA | 22V168 | 22P2197492 | ||
| This is to notify you of a new Recall Campaign to update the control unit configuration on 22 Model Year (“MY”) 2007-2014 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class (171 204 207 209 230 and 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 25, 2022. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that during a workshop visit of certain Model Year (“MY”) 2007-2014 SLK-Class (171 platform), C-Class (204 platform), E-Class Coupe/Convertible (207 platform), CLK-Class (209 platform), SL-Class (230 platform) and G-Class (463 platform) vehicles, configurations were written into one or more control units that might not meet current production specifications. In this case, installation of incorrect configurations could cause one or various control units to malfunction, which could potentially increase the risk of a crash and/or exhaust emissions depending on the control unit affected. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the configuration of the affected control units on the vehicles. | |||
| Parts | Remedy is not available at this time. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2007-2014 | |||
| Vehicle Model | SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 22 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY07-14 SLK-Class, C-Class, EClass Coupe/Convertible, CLK-Class, SL-Class and G-Class vehicles covered by this notification until the vehicle has been repaired.
|
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| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Safety & Emissions Recall Campaign Launch Notification Update Control Unit Software Configuration on MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class (171 204 207 209 230 and 463 platform) |
Date: April 15, 2022 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | CA DMV. : | NHTSA ID | Campaign Desc. : | Update Control Unit Software
Configuration |
|
| 2022040003 | 220403 | 22V168 | 22P5498725 | ||
| This is to notify you of a Safety & Emissions Recall Campaign launch to update the control unit configuration on 22 Model Year (“MY”) 2007-2014 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class (171, 204, 207, 209, 230, and 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 15, 2022. | |||||
| Background | |||||
| Issue | In certain vehicle models mentioned above, various control units may have been updated with incorrect software configuration during a service repair. In this case, installation of incorrect software configurations could cause one or various control units to malfunction. Various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions including stability and traction control might occur, which could increase the risk of a crash and/or exhaust emissions depending on the control unit affected. | ||||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software configuration of the affected control units on the vehicles | ||||
| Parts | Remedy is available and can be performed. | ||||
| Vehicles Affected | |||||
| Vehicle Model Year(s) | 2007-2014 | ||||
| Vehicle Model | SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class | ||||
| Vehicle Populations | |||||
| Total Recall Population | 22 | ||||
| Total Vehicles in
Dealer Inventory |
0 | ||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. The vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY07-14 SLK-Class, C-Class, E-Class Coupe/Convertible, CLK-Class, SL-Class and G-Class vehicles covered by this notification until the vehicle has been repaired. Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction. |
|||||
| Next Steps/Notes | |||||
| Customer Notification Timeline | Customer letter will be mailed approximately on April 29, 2022. | ||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||||
Campaign No. 2022040003, April 2022
Revision A 05/13/2022
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Various Models Model Year 2007-2014 Update Control Unit Software Configuration |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that during a workshop visit of certain Model Year (“MY”) 2007-2014 SLK-Class (171 platform), C-Class (204 platform), E-Class Coupe/Convertible (207 platform), CLK-Class (209 platform), SL-Class (230 platform) and G-Class(463 platform) vehicles, configurations were written into one or more control units that might not meet current production specifications. In this case, installation of incorrect software configurations could cause one or various control units to malfunction. Various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions including stability and traction control might occur, which could increase the risk of a crash and/or exhaust emissions depending on the control unit affected.. An authorized Mercedes-Benz dealer will update the software configuration of the affected control units on the vehicles.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 22 vehicles are affected.
Order No. P-RC-2022040003
Perform SCN coding in various control units
- Ensure use of XENTRY Diagnosis version 03/2022 or higher.
- Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis.
- Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced once for each workshop order.
Work Procedure
- Connect XENTRY Diagnosis.
If the control unit listed here is not present in the vehicle, no SCN coding is therefore necessary.
Valid for all models
To do this, select menu item “Quick test view – Engine electronics for combustion engine- Adaptations – Control unit update – Update of SCN coding”.
Then follow the user guidance in XENTRY Diagnosis.
Only for models 204 and 207
- Perform SCN coding in front SAM control unit with fuse and relay module .
To do this, select menu item “Quick test view – N10/1 (Front SAM control unit with fuse and relay module) – Adaptations – Control unit update – Update SCN coding”.
Then follow the user guidance in XENTRY Diagnosis
Only for models 204 and 207
- Perform SCN coding in rear SAM control unit with fuse and relay module .
To do this, select menu item “Quick test view – N10/2 (Rear SAM control unit with fuse and relay module) – Adaptations – Control unit update – Update SCN coding”.
Then follow the user guidance in XENTRY Diagnosis
Only for model 204
- Perform SCN coding in Electronic Stability Program control unit.
To do this, select menu item “Quick test view – Electronic Stability-Program control unit – Adaptations – Control unit update – Update of SCN coding”.
Then follow the user guidance in XENTRY Diagnosis.
Only for model 204
- Perform SCN coding in central gateway control unit.
To do this, select menu item “Quick test-view – N93 – Central Gateway (CGW) – Adaptations – Control unit update – Update of SCN coding”.
Then follow the user guidance in XENTRY Diagnosis.
Only for model 207
- Perform SCN coding in right xenon headlamp control unit.
To do this, select menu item “Quick test view – E2n1 – Right xenon headlamp (XALWA-R) – Adaptations – Control unit update – Update of SCN coding”.
Then follow the user guidance in XENTRY Diagnosis.
- Disconnect XENTRY Diagnosis.
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
| Damage Code | Operation Number | Description | Labor Time (hrs.) |
| 54 987 25 | 02-4762* | Connect/disconnect diagnostic system (XENTRY Diagnosis) | 0.1 |
| 02-5058* | Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) | 0.1 | |
| 02-9446** | Perform SCN coding in engine electronics for combustion engine control unit (With XENTRY Diagnosis connected) Valid for all models | 0.1 | |
| 02-9446** | Perform SCN coding in front SAM control unit with fuse and relay module (with XENTRY Diagnosis connected) Only for models 204 and 207 | 0.1 | |
| 02-9446** | Perform SCN coding in rear SAM control unit with fuse and relay module (with XENTRY Diagnosis connected) Only for models 204 and 207 | 0.1 | |
| 02-9446** | Perform SCN coding in central gateway control unit (with XENTRY Diagnosis connected) only for model 204 | 0.1 | |
| 02-9446** | Perform SCN coding in electronic stability program control unit (with XENTRY Diagnosis connected) only for model 204 | 0.1 | |
| 02-9446** | Perform SCN coding in right xenon headlamp control unit (With XENTRY Diagnosis connected) Only for model 207 | 0.1 |
* Operation item may only be invoiced once for each workshop order!
** This operation item is to be used in the corresponding frequency!
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The campaign number for the California Proof of Correction is unique and must be entered as such (220403), your dealer code, and the date of the repair, using a black permanent marker.
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) Figure 2, after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be entered as such (220403).
California Proof of Correction Parts Information
| Qty. | Part Name | Part Number |
| 1 | Sheet (CA Dealers Only) | A 000 584 42 14 |
| 1 | Label (CA Dealers Only) | A 000 584 54 13 |
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | C300 | 2008-2009 |
| MERCEDES BENZ | C350 | 2008 |
| MERCEDES BENZ | CLK550 | 2009 |
| MERCEDES BENZ | G550 | 2014 |
| MERCEDES BENZ | SL550 | 2007 |
| MERCEDES BENZ | SLK280 | 2007 |
| MERCEDES BENZ | SLK350 | 2008 |
| MERCEDES-BENZ | E350 | 2010 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-22V168-3390.PDF 220.809KB
RCLRPT-22V168-3390
Recall Acknowledgement
RCAK-22V168-6975.pdf 779.581KB
RCAK-22V168-6975
Recall 573 Report – March 25, 2022
RCLRPT-22V168-3573.PDF 220.904KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V168-4622.pdf 139.811KB
RCMN-22V168-4622
Remedy Instructions and TSB
RCRIT-22V168-1402.pdf 443.703KB
RCRIT-22V168-1402
Manufacturer Notices(to Dealers,etc)
RCMN-22V168-2491.pdf 565.469KB
RCMN-22V168-2491
Recall 573 Report – April 18, 2022
RCLRPT-22V168-8426.PDF 220.9KB
RCLRPT-22V168-8426
Remedy Instructions and TSB
RCRIT-22V168-3453.pdf 444.421KB
RCRIT-22V168-3453
Recall 573 Report – May 6, 2022
RCLRPT-22V168-9119.PDF 220.902KB
RCLRPT-22V168-9119
ISSUED Owner Notification Letter(Part 577)
RCONL-22V168-5393.pdf 494.825KB
RCONL-22V168-5393
Manufacturer Notices(to Dealers,etc)
RCMN-22V168-1904
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V168&docType=RCL
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All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
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*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
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- Call to schedule your programming session, plug it in, and we do the rest!
- Currently covers BMW, Chrysler, Ford, GM, Toyota, Honda, Hyundai / Kia, Mercedes and Nissan.
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
- As a multi-protocol Pass-Thru vehicle interface, MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards. Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Fast performance ensures quickly reprogramming even the newest controllers.
- Wireless with advanced networking functions. Built-in wireless and data storage. Rugged design capable of withstanding harsh environments. Internet updateable.
- MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S II, MaxiSYS MS908S Pro, MaxiSys MS908S Pro II, MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiCOM MK908 Pro II, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- Supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 👍【2022 Newest Updates: AutoAuth Access & Cloud Service】Two long-awaited features for old customers!✅(Since June 2022)Autel original MS908S Pro scanner supports "AutoAuth" gateway access on 2018 and newer Fiat Chrysler vehicles, such as Chrysler, Dodge, Jeep, etc, still growing. ✅(Support Cloud Report Management, you can upload diagnostic reports to Autel Cloud and share reports with your customers through QR Code/email/text message easily, and they can view the reports anytime.
- 👍【A Must for Garage and Workshop】If you need to program Benz/BMW, Autel MS908S Pro scanner is definitely an expert, this is what it does best! MS908S Pro is a mature product that has been tested and approved by workshops across US. Besides ECU Programming for Benz/BWM, MS908S Pro can perform ECU Coding, Active Tests, 36+ Services, All System Diagnostic, FCA “AutoAuth” Access, etc.🚦📢👉 Note: MS908S Pro is for North & South America only and supports English only.
- 👍【One-Stop ECU Programming for BENZ/ BMW】Coming with J2534 ECU programming device, Autel MS908S Pro is competent for ECU programming and ECU coding/ adaption. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc. In order to reduce operational burden, MaxiSys MS908S Pro provides one-stop operation to meet the needs of different experienced technicians, no worries about missing some steps and causing failure.
- 👍【Advanced ECU Coding, Customize your Car】Automotive diagnostic scan tool MS908S Pro features Advanced ECU Coding, so you can use it to customize your car as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).👉Compatible with BWM, VW, Audi, Skoda, etc.
- 👍【OE-level Diagnostic Capability & Guided Function】Auto diagnostic tool MS908S Pro, with J2354 device for BT communication up to 210ft/70m working range, can access all available vehicle modules such as PCM, ECM, TCM, BCM, SCCM, etc, to read codes, clear codes, view live data, perform active tests, etc. Guided functions provides step by step specific guidances to complete some complex service operations. 👉Compatible with VW, Audi, Skoda, Seat, etc.
Last update on 2022-11-27 / Affiliate links / Images from Amazon Product Advertising API
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