Fuel Hose Leak in Engine Compartment – 2017-2022 Mercedes-Benz Metris

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IMPORTANT SAFETY RECALL Interim Notice This notice applies to your vehicle VIN: Check and Replace Fuel Hose Clamps and Hose NHTSA Recall #22V134 April, 2022 Dear Valued Mercedes-Benz Metris Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Metris vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2017-2022 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. MBAG has determined that on certain Mercedes-Benz VS20 Metris vehicles, the upper and lower fuel hose connections for the fuel lines on the 4-cylinder engines may not be securely attached. This could lead to minor fuel leak at the upper connection that feeds the high-pressure fuel pump or lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve. A fuel leak in the presence of a potential ignition source within the engine compartment could create the risk of a fire. An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. Unfortunately, the parts to remedy this issue are currently not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • A safety defect exists in your vehicle. • Remedy parts are not yet available for your vehicle. • We will contact you again once parts are available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

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I IMPORTANT SAFETY RECALL I May, 2022 IMPORTANT SAFETY RECALL NOTICE This notice applies to your vehicle VIN: Check and Replace Fuel Hose Clamps and Hose NHTSA Recall ID: 22V134 202204001 1 • A remedy is available for your vehicle. – • Schedule an appointment with your authorized Mercedes-Benz Metris dealer as soon as possible. • This repair will be provided free of charge. Dear Mercedes-Benz Metris Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Metris vans, has decided t hat a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2017-2022 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? MBAG has determined that on certain Mercedes-Benz Metris vehicles, the upper and lower fuel hose connections for the fuel lines on the 4-cylinder engines may not be securely attached. This could possibly lead to minor fuel leakage at the upper connection that feeds the high-pressure fuel pump, or at the lower connecting point of the transit ion hose between the underbody fuel line and the Schrader valve. Fuel leakage in the presence of a potential ignition source within the engine compartment could create the risk of a fire. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. This could take approximately 1 hour. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Metris dealer at your earliest convenience. To locate the nearest Mercedes-Benz Metris dealer, visit https://www.mbvans.com/en/dealers or call 1-800 FOR-MERCEDES (1-800-367-6372). Please mention you are scheduling an appointment to check and replace fuel hose clamps and hose under Recall Campaign #2022040011. If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more information. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en /recall-information. Should you have any questions, please contact your authorized Mercedes-Benz Metris dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. If t his is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by fi rst class mail to the lessee wit hin 10 business days to comply with Federal Regulations. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I I I I I I Last Name, First Name I I I I I I I I I I I I I I ■ St reet I I I I I I I I I I ■ ■ City State ZIP I I I I I I I I I I I I I I Email Address I I I I I I I I I I I I I I Phone (numbers only) Mobile (numbers only) ———————————– ————————————————— Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LmER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I I I I Apt I I I I I I Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement. Original or clear copy of all receipts, invoices and/or repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repaired. • What problem occurred, what repair was done, when it was done and who repaired it. • The total cost of the repair expense that is being claimed. • Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt). • Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Launch Notification Model 447 (Metris) Model Years 2017-2022 Check and Replace Fuel Hose Clamps and Hose DATE: April, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Campaign No. : Campaign Desc. : Check and Replace Fuel Hose Clamps and Hose 2022040011 VS2KRAUCH This is to notify you of a Recall Campaign Launch to check and replace fuel hose clamps and fuel hose on approximately 42,073 MY17-22 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until the recall has been completed. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), the upper and lower fuel hose connections for the fuel lines on the M274 4-cylinder engines may not be securely attached, which in some instances could lead to minor fuel leakage at the upper connection that feeds the high-pressure fuel pump or lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve. Fuel leakage in the presence of a potential ignition source within the engine compartment could create the risk of a fire. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. Parts Parts are available Vehicles Affected Vehicle Model Year(s) Model Year 2017-2022 Vehicle Model Metris VS20, Platform 447 Vehicle Populations Total Recall 42,073 Dealer Inventory 141 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Metris vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in May, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. V-RC-2019050017 Campaign No. 2022040011, April, 2022 TO: SUBJECT: ALL MERCEDES-BENZ CENTERS Model 447 Metris, Model Year 2017-2022 Check and Replace Fuel Hose Clamps and Hose MBAG has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), the upper and lower fuel hose connections for the fuel lines on the M274 4-cylinder engines may not be securely attached, which in some instances could lead to minor fuel leakage at the upper connection that feeds the high-pressure fuel pump or lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve. Fuel leakage in the presence of a potential ignition source within the engine compartment could create the risk of a fire. An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. Prior to performing this Recall Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 42,073 vehicles are involved. Order No. V-RC-2022040011 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 447 (Metris) Model Years 2017-2022 Check and Replace Fuel Hose Clamps and Hose DATE: March, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Check and Replace Fuel Hose Clamps and Hose 2022030016p PDGKRAUCH This is to notify you of an initial Recall Campaign to check and replace fuel hose clamps and fuel hose on approximately 42,073 MY17-22 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), the upper and lower fuel hose connections for the fuel lines on the M274 4-cylinder engines may not be securely attached, which in some instances could lead to minor fuel leakage at the upper connection that feeds the high-pressure fuel pump or lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve. Fuel leakage in the presence of a potential ignition source within the engine compartment could create the risk of a fire. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. Parts Parts are not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2017-2022 Vehicle Model Metris VS20, Platform 447 Vehicle Populations Total Recall Population 42,073 Dealer Inventory 187 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Metris vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in April, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-134 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAR 22, 2022 NHTSA Recall No. : 22V-134 Manufacturer Recall No. : VS2KRAUCH Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 42,132 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2022 MERCEDES BENZ METRIS Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of production information, the affected population was determined to be Metris vehicles (VS20, Platform 447) produced from March 15, 2017 to December 10, 2021. Production Dates : MAR 15, 2017 – DEC 10, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), the upper and lower fuel hose connections for the fuel lines on the M274 4-cylinder engines may not be securely attached, which in some instances could lead to a minor fuel leakage at the upper connection that feeds the highpressure fuel pump or lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Fuel leakage in the presence of a potential ignition source within the engine compartment could create the risk of a fire. Description of the Cause : NR Identification of Any Warning that can Occur : Describe Any Warning (Optional) Fuel odor might be perceptible in the interior compartment even in case of minimal fuel leakage. Part 573 Safety Recall Report 22V-134 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Click Clamp Component Description : Click Clamps for Fuel Hose Component Part Number : A0069971890 Component Name 2 : Fuel Hose Component Description : Fuel Hose Component Part Number : N000000004158 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : please see attached document Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. Owners who have had this remedy performed at their own expense prior to the recall notification may be eligible for reimbursement according to MBUSA’s reimbursement plan How Remedy Component Differs from Recalled Component : There are no differences between the remedy components and the recalled components. Specifically, the clamp/hose installation on the upper and lower connections to the respective fuel lines will be checked, and corrected if necessary. Part 573 Safety Recall Report 22V-134 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : In October 2021, a new process was implemented in the MB Vans’ Charleston production plant to verify proper attachment of the upper and lower fuel hose connections and secure installation of the clamps. In November 2021, this production process change was also implemented in the Vitoria production plant. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approx. in April 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 11, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-134 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAR 08, 2022 NHTSA Recall No. : 22V-134 Manufacturer Recall No. : VS2KRAUCH Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 42,132 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2022 MERCEDES BENZ METRIS Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of production information, the affected population was determined to be Metris vehicles (VS20, Platform 447) produced from March 15, 2017 to December 10, 2021. Production Dates : MAR 15, 2017 – DEC 10, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), the upper and lower fuel hose connections for the fuel lines on the M274 4-cylinder engines may not be securely attached, which in some instances could lead to a minor fuel leakage at the upper connection that feeds the highpressure fuel pump or lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Fuel leakage in the presence of a potential ignition source within the engine compartment could create the risk of a fire. Description of the Cause : NR Identification of Any Warning that can Occur : Describe Any Warning (Optional) Fuel odor might be perceptible in the interior compartment even in case of minimal fuel leakage. Part 573 Safety Recall Report 22V-134 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Click Clamp Component Description : Click Clamps for Fuel Hose Component Part Number : A0069971890 Component Name 2 : Fuel Hose Component Description : Fuel Hose Component Part Number : N000000004158 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : please see attached document Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz Metris dealer will check the correct mounting of the upper and lower fuel hose connections and replace the clamps and the fuel hose if necessary. How Remedy Component Differs from Recalled Component : There are no differences between the remedy components and the recalled components. Specifically, the clamp/hose installation on the upper and lower connections to the respective fuel lines will be checked, and corrected if necessary. Part 573 Safety Recall Report 22V-134 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : In October 2021, a new process was implemented in the MB Vans’ Charleston production plant to verify proper attachment of the upper and lower fuel hose connections and secure installation of the clamps. In November 2021, this production process change was also implemented in the Vitoria production plant. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approx. in April 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 11, 2022 * NR – Not Reported

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