March 8, 2022 NHTSA CAMPAIGN NUMBER: 22V131000
Torsion Bar Assembled Incorrectly
An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
NHTSA Campaign Number: 22V131
Manufacturer Daimler Vans USA, LLC
Components SUSPENSION
Potential Number of Units Affected 2,153
Summary
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz
Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Remedy
Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3VADREH.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Vans Recalls
2022080004
Replace Torsion Bar Linkage & Mounting Hardware
This is to notify you of an initial Recall Campaign to replace the torsion bar linkage on approximately 2,153 MY21 Mercedes-Benz
Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as โPENDINGโ in VMI and cannot be sold.
Issue
Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
Sprinter vans, has determined that the torsion bar on certain Sprinter vehicles was not bolted to the torsion bar linkage by the component supplier during front axle assembly in accordance with design specifications. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects might reduce the bolt preload at the connection, which could increase fatigue on the journal and lead to a fatigue fracture of the journal, which could increase the risk of a crash.
What Weโre Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz
dealer will correct the position of the shim and replace the torsion bar linkage.
Parts
Parts are available.
Customer Notification Timeline
An owner notification letter to be mailed in August, 2022.
On June 23, 2021, MBAG was informed by its component supplier about a possible error during assembly of a bolt connection between torsion bar and torsion bar linkage in certain VS30 (Platform 907) Sprinter vehicles.
MBAG immediately implemented remedial measures at its production plants on the same day. MBAG quarantined potentially affected vehicles at the production plant, blocking them from release until completion of any rework that might be necessary.
At the same time, MBAG launched an investigation to evaluate the potential effects associated with an incorrectly installed torsion bar and to identify potentially affected vehicles.
From July to October 2021, MBAG engineering personnel conducted tests to evaluate whether the incorrect installation of the shim between the nut and the torsion bar could lead to a failure at the connection between the torsion bar linkage and the torsion bar. In October 2021, the engineering team determined that a failure may occur, but not before approximately 25% of the required useful life of the vehicle.
Based on these findings, beginning in early 2022, MBAG commenced an investigation into whether a failure at the connection of the torsion bar linkage and torsion bar could affect the lateral stability or maneuverability of the vehicle. MBAG conducted driving tests in January and February 2022 that included high speed cornering and evasive maneuvers to evaluate the possible effects of the connection issue. These tests determined that a failure at the linkage could cause the vehicle to tilt slightly more outward during maneuvering.
The test vehicles remained controllable by the driver at all times. Further, vehicle braking and steering remained fully functional even without the connection between the torsion bar linkage and the torsion bar.
However, on March 02, 2022, MBAG determined that a potential safety risk due to the increased vehicle tilt during maneuvering could not be ruled out. Accordingly, MBAG will conduct a recall for the affected vehicles.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | SPRINTER 1500 | 2021 |
| MERCEDES-BENZ | SPRINTER 2500 | 2021 |
| MERCEDES-BENZ | SPRINTER 3500 | 2021 |
| MERCEDES-BENZ | SPRINTER 4500 | 2021 |
12 Associated Documents
Recall 573 Report – March 8, 2022
RCLRPT-22V131-6058.PDF 214.138KB
Chronology Report
RMISC-22V131-8564.pdf 42.577KB
Recall Acknowledgement
RCAK-22V131-2823.pdf 645.454KB
Defect Notice 573 Report
RCLRPT-22V131-5395.PDF 213.971KB
Recall 573 Report – March 10, 2022
RCLRPT-22V131-4462.PDF 213.878KB
Manufacturer Notices(to Dealers,etc) – March 2022
RCMN-22V131-0165.pdf 635.148KB
Recall 573 Report – March 17, 2022
RCLRPT-22V131-7014.PDF 213.942KB
Interim Owner Notification Letter(Part 577)
RIONL-22V131-4084.pdf 135.54KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V131-5223.pdf 1624.295KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V131-2608.pdf 247.363KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V131-4940.PDF 211.141KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V131-7243.PDF 211.237KB
Latest Recalls Documents
No products found.
SEOCONTENT-START
IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Replace Torsion Bar Linkage NHTSA Recall #22V131 April, 2022 Dear Valued Mercedes-Benz
Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz
AG (โMBAGโ), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (โMYโ) 2021 Mercedes-Benz
Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. On certain MY21 Sprinter vehicles, the torsion bar was not bolted to the torsion bar linkage in accordance with design specifications during front axle assembly by the component supplier. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. Due to the incorrect assembly, the torsion bar may not meet operational strength requirements and settling effects may occur between the journal flange and the torsion bar. These effects reduce the bolt preload at the connection, which increases fatigue on the journal and could lead to a fatigue fracture of the journal, which could increase the risk of a crash. An authorized Mercedes-Benz
Sprinter dealer will correct the position of the shim and replace the torsion bar linkage. Unfortunately, the parts to remedy this issue are currently not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz
dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz
dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz
USA โข A safety defect exists in your vehicle. โข Remedy parts are not yet available for your vehicle. โข We will contact you again once parts are available. IMPORTANT SAFETY RECALL Mercedes-Benz
USA, LLC One Mercedes-Benz
Drive Sandy Springs, GA 30328 Phone: (770) 705-0600
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I IMPORTANT SAFETY RECALL I August, 2022 – IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN: Replace Torsion Bar Linkage and Mounting Hardware NHTSA Recall ID: 22V131 โข A remedy is available for your vehicle. โข Schedule an appointment with your authorized Mercedes-Benz
dealer as soon as possible. โข This repair will be provided free of charge. Dear Mercedes-Benz
Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz
AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Mercedes-Benz
Sprinter vehicles. Our records indicate that your vehicle is included in t he affected population of vehicles. ~ What is the issue? The shim on the torsion bar was incorrectly installed, due to a supplier error, which could result in a fatigue fracture, reducing the vehicle stability. Loss of vehicle stability could increase the risk of a crash. What will your Mercedes-Benz
Dealer do? An authorized Mercedes-Benz
dealer will inspect and replace the torsion bar linkage and mounting hardware, if necessary, on the affected vehicles. This could take approximately 1 hour. This service will be provided free of charge. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
Sprinter dealer at your earliest convenience. To locate authorized dealers see https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to replace torsion bar linkage and mounting hardware under Recall Campaign #2022080004. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any questions, please contact your authorized Mercedes-Benz
Sprinter dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz
USA Mercedes-Benz
USA, LLC A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz
dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. โก EXPORTED โก LEASE, VEHICLE RETURNED โก SCRAPPED โก SOLD โก STOLEN โก OTHER _________ _ โก NEW OWNER INFORMATION OR โก MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) Mercedes-Benz
USA, LLC @ A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive , Sandy Springs, GA 30328 Phone: (770) 705-0600
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Recall Campaign Launch Notification
Mercedes-Benz
USA, LLC A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Classified as MB Internal TO: Mercedes-Benz
Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Launch Notification Model 907 (Sprinter) Model Year 2021 Replace Torsion Bar Linkage & Mounting Hardware DATE: August, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz
USA, LLC A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Classified as MB Internal Campaign No. : Campaign Desc. : Replace Torsion Bar Linkage & Mounting Hardware 2022080004 VS3VADREH This is to notify you of a Recall Campaign Launch to replace the torsion bar linkage & mounting hardware on approximately 2,153 MY21 Mercedes-Benz
Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as โOPENโ in VMI and cannot be sold until remedied. Background Issue Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
Sprinter vans, has determined that the torsion bar on certain Sprinter vehicles was not assembled to the torsion bar linkage by the component supplier in accordance with design specifications. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects might reduce the bolt preload at the connection, which could increase fatigue on the journal and lead to a fatigue fracture of the journal, which could increase the risk of a crash. What Weโre Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz
dealer will inspect and replace if necessary, the torsion bar linkage and mounting hardware on the affected vehicles Parts Parts are available. Vehicles Affected Vehicle Model Year(s) Model Year 2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 2,153 Dealer Inventory 0 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in August, 2022. AOMS/SOMS AOMs โ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. V-RC-2019050017 Campaign No. 2022080004, August, 2022 TO: SUBJECT: ALL MERCEDES-BENZ
CENTERS Model 907 Sprinter, Model Year 2021 Torsion Bar Linkage and Mounting Hardware Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
Sprinter vans, has determined that the torsion bar on certain Sprinter vehicles was not assembled to the torsion bar linkage by the component supplier in accordance with design specifications. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects might reduce the bolt preload at the connection, which could increase fatigue on the journal and lead to a fatigue fracture of the journal, which could increase the risk of a crash. An authorized Mercedes-Benz
Sprinter dealer will inspect and replace if necessary, the torsion bar linkage and mounting hardware on the affected vehicles Prior to performing this Recall campaign: โข Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. โข Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. โข Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 2,153 vehicles are involved. Order No. V-RC-2022080004 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. Model 907 with code CB4 (Stabilisation, stage III) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Codeword L 02 0617 Operations: Replace 2 torsion bar linkages of front stabilizer bar 0.8 hrs 32 920 17 VS3VADRE H L 02 1586 Operations: Extra work for removing/installing 2 wheel and tire assemblies during installation with wheel lift dolly 0.2 hrs 32 920 17 VS3VADRE H D32.35-A004-79 Shown on model 907 with code CB4 (Stage III stabilization), left side of vehicle 1 Stabilizer bar linkage 3 Shim 5 Shim 2 Nut 4 Stop plate holder 6 Stabilizer bar V-RC-2022080004 1 D32.35-A005-78 Shown on model 907 with code CB4 (Stage III stabilization), left side of vehicle 1 Stabilizer bar linkage 5 Shim 2 Nut 6 Stabilizer bar aDanger Risk of death caused by vehicle slipping or toppling off of the lifting platform. Align vehicle between vehicle lift columns and position the four support plates at the vehicle lift support points specified by the vehicle manufacturer. AS00.00-Z-0010-01A aWarning Risk of injury caused by pinching or crushing when working on springs or spring bodies that are under tension Use only approved tensioning devices; additionally screen off hazardous area if necessary. Check special tools for damage and proper operation (visual inspection). Wear protective gloves. AS00.00-Z-0001-01A Notice Notes on self-locking nuts and bolts AH00.00-P-0001-01KOA Notes on repair work on suspension components AH00.00-P-0100-01A 2 V-RC-2022080004 g Check 1 Check, whether the vehicle is affected by the measure. Affected vehicles: Replace torsion SM32.35-D-0023-01AAA bar linkage (code: VS3VADREH, acc. no.: 32 920 17) Model 907.### ## as of 055804 up to 374997 with code CB4 (Stabilisation, stage III) e Remove 2 Remove both front wheels. f AR40.10-D-1100TS 3 Remove nuts (2) from torsion bar linkages (1) on right and left side of vehicle. If the threaded pin on the ball head turns too, โ counterhold the threaded pin. 4 Remove torsion bar linkages (1). i Remove shims (3, 5) too. The shim (5) may be attached to the wrong side of the torsion bar linkage (1). Replace torsion bar linkages (1). g Check 5 Check shims (3, 5) for damage. If shims (3, 5) are damaged, โ replace shims (3, 5). d Install 6 Install new torsion bar linkages (1). p Observe installation position of torsion bar linkages (1). The torsion bar linkage (1) only have sufficient clearance when in the correct installation position. i Position shim (3) between lower nut (2) and stop plate holder (4), as shown. Position shim (5) between threaded pin of torsion bar linkage (1) and stabilizer bar (6), as shown. V-RC-2022080004 3 7 Attach nuts (2) to torsion bar linkages (1) on right and left side of vehicle. Notice Notes on self-locking nuts and bolts AH00.00-P-0001-01KOA Note on calculation of tightening torque when using insertion or socket tools with various effective lengths AH00.00-P-0015-01CW n Nut, torsion bar linkage to stabilizer bar BA32.35-Z-1002-02KTS n Nut, torsion bar linkage to transverse control arm BA32.35-Z-1003-02KTS If the threaded pin on the ball head turns too, โ counterhold the threaded pin. 8 Mount both front wheels. f AR40.10-D-1100TS n Front axle stabilizer bar Number Designation Model 907 BA32.35-Z-1002-02KTS Nut, torsion bar linkage to stabilizer bar Nm 106 n Front axle stabilizer bar Number Designation Model 907 BA32.35-Z-1003-02KTS Nut, torsion bar linkage to transverse control arm Nm 106 Parts ordering note Part no. Designation Quantity A 907 320 05 02 Left torsion bar linkage 1 A 907 320 06 02 Right torsion bar linkage 1 N 000000 003276 Nut 4 A 907 990 07 00 Shim (top) ONLY IF DAMAGED As Needed N 007349 013005 Shim (bottom) ONLY IF DAMAGED As Needed 4 V-RC-2022080004
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Initial Recall Campaign Notification
Mercedes-Benz
USA, LLC A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz
Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2021 Replace Torsion Bar Linkage DATE: March, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz
USA, LLC A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Replace Torsion Bar Linkage 2022030013p PDGVADREH This is to notify you of an initial Recall Campaign to replace the torsion bar linkage on approximately 2,153 MY21 Mercedes-Benz
Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as โPENDINGโ in VMI and cannot be sold. Background Issue Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
Sprinter vans, has determined that the torsion bar on certain Sprinter vehicles was not bolted to the torsion bar linkage by the component supplier during front axle assembly in accordance with design specifications. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects might reduce the bolt preload at the connection, which could increase fatigue on the journal and lead to a fatigue fracture of the journal, which could increase the risk of a crash. What Weโre Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz
dealer will correct the position of the shim and replace the torsion bar linkage. Parts Parts are not yet available. Vehicles Affected Vehicle Model Year(s) Model Year 2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 2,153 Dealer Inventory 24 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in April, 2022. AOMS/SOMS AOMs โ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.
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I IMPORTANT SAFETY RECALL I August, 2022 – IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN: Replace Torsion Bar Linkage and Mounting Hardware NHTSA Recall ID: 22V131 โข A remedy is available for your vehicle. โข Schedule an appointment with your authorized Mercedes-Benz
dealer as soon as possible. โข This repair will be provided free of charce. Dear Mercedes-Benz
Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz
AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Mercedes-Benz
Sprinter vehicles. Our records indicate that your vehicle is included in t he affected population of vehicles. ~ What is the issue? The shim on the torsion bar was incorrectly installed, due to a supplier error, which could result in a fatigue fracture, reducing the vehicle stability. Loss of vehicle stability could increase the risk of a crash. What will your Mercedes-Benz
Dealer do? An authorized Mercedes-Benz
dealer will inspect and replace the torsion bar linkage and mounting hardware, if necessary, on the affected vehicles. This could take approximately 1 hour. This service will be provided free of charge. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
Sprinter dealer at your earliest convenience. To locate authorized dealers see https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to replace torsion bar linkage and mount ing hardware under Recall Campaign #2022080004. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any questions, please contact your authorized Mercedes-Benz
Sprinter dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz
USA Mercedes-Benz
USA, LLC A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz
dealer for any reason is unable to remedy the situat ion without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. โก EXPORTED โก LEASE, VEHICLE RETURNED โก SCRAPPED โก SOLD โก STOLEN โก OTHER _________ _ โก NEW OWNER INFORMATION OR โก MY NEW NAME OR ADDRESS IS: Last Name, First Name …………… ___._____._____._____._ …………… _____.____.____._____._._____. …………… ____.____.___._____._ …………… โ ………………………… St reet Apt ……………_ ___.____.___.____._. ……………………….._ _____.____.____.____._____._____._. ………………………โ . …………..โ . ………….._ _._____.____ City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————- ———————————————– Mercedes-Benz
USA, LLC @ A Mercedes-Benz
Group AG Company One Mercedes-Benz
Drive , Sandy Springs, GA 30328 Phone: (770) 705-0600
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-131 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAR 17, 2022 NHTSA Recall No. : 22V-131 Manufacturer Recall No. : VS3VADREH Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz
Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 2,153 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ
Sprinter Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907 with RWD and Code CB4) produced from February 1, 2021 to September 12, 2021. Production Dates : MAR 30, 2021 – SEP 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
and Freightliner
vans, has determined that the torsion bar on certain Sprinter vehicles from platform 907 (VS30) was not bolted to the torsion bar linkage in accordance with design specifications during front axle assembly by the component supplier. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects reduce the bolt preload at the connection, which increases fatigue on the journal and could lead to a fatigue fracture of the journal, increasing the risk of a crash. Description of the Cause : NR Part 573 Safety Recall Report 22V-131 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Identification of Any Warning that can Occur : A driver might notice metallic noises (rattling) from the affected bolt connection while driving. Involved Components : Component Name 1 : Torsion Bar Linkage Left Component Description : Torsion Bar Linkage Left Component Part Number : A9073200502 Component Name 2 : Torsion Bar Linkage Right Component Description : Torsion Bar Linkage Right Component Part Number : A9073200602 Component Name 3 : Screw Component Description : Screw Component Part Number : N000000003276 Supplier Identification : Component Manufacturer Name : BENTELER JIT Duesseldorf GMBH Address : Rather Str. 49A Duesseldorf Foreign States 40476 Country : Germany Chronology : Please see attached document. Part 573 Safety Recall Report 22V-131 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz
or Freightliner
dealer will correct the position of the shim and replace the torsion bar linkage. Pursuant to 49 C.F.R. ยง 577.11(e), Mercedes-Benz
Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The bolt connection of the front axle torsion bar to the front axle torsion bar linkage is assembled between ball stud and the torsion bar according to the design specification. Identify How/When Recall Condition was Corrected in Production : Immediately after recognizing the error during front axle assembly, in June 2021, the component supplier implemented revised work instructions and corresponding employee training to ensure the correct assembly of the torsion bar linkage. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign in April 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-131 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAR 08, 2022 NHTSA Recall No. : 22V-131 Manufacturer Recall No. : VS3VADREH Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz
Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 2,153 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ
Sprinter Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907 with RWD and Code CB4) produced from February 1, 2021 to September 12, 2021. Production Dates : MAR 30, 2021 – SEP 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 FREIGHTLINER
SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907 with RWD and Code CB4) produced from February 1, 2021 to September 12, 2021. Production Dates : MAR 30, 2021 – SEP 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-131 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of Defect : Description of the Defect : Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
and Freightliner
vans, has determined that the torsion bar on certain Sprinter vehicles from platform 907 (VS30) was not bolted to the torsion bar linkage in accordance with design specifications during front axle assembly by the component supplier. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects reduce the bolt preload at the connection, which increases fatigue on the journal and could lead to a fatigue fracture of the journal, increasing the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : A driver might notice metallic noises (rattling) from the affected bolt connection while driving. Involved Components : Component Name 1 : Torsion Bar Linkage Left Component Description : Torsion Bar Linkage Left Component Part Number : A9073200502 Component Name 2 : Torsion Bar Linkage Right Component Description : Torsion Bar Linkage Right Component Part Number : A9073200602 Component Name 3 : Screw Component Description : Screw Component Part Number : N000000003276 Part 573 Safety Recall Report 22V-131 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see attached document. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz
or Freightliner
dealer will correct the position of the shim and replace the torsion bar linkage. Pursuant to 49 C.F.R. ยง 577.11(e), Mercedes-Benz
Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The bolt connection of the front axle torsion bar to the front axle torsion bar linkage is assembled between ball stud and the torsion bar according to the design specification. Identify How/When Recall Condition was Corrected in Production : Immediately after recognizing the error during front axle assembly, in June 2021, the component supplier implemented revised work instructions and corresponding employee training to ensure the correct assembly of the torsion bar linkage. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign in April 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-131 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAR 08, 2022 NHTSA Recall No. : 22V-131 Manufacturer Recall No. : VS3VADREH Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz
Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 2,153 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ
Sprinter Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907 with RWD and Code CB4) produced from February 1, 2021 to September 12, 2021. Production Dates : MAR 30, 2021 – SEP 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 FREIGHTLINER
SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907 with RWD and Code CB4) produced from February 1, 2021 to September 12, 2021. Production Dates : MAR 30, 2021 – SEP 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-131 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of Defect : Description of the Defect : Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
and Freightliner
vans, has determined that the torsion bar on certain Sprinter vehicles from platform 907 (VS30) was not bolted to the torsion bar linkage in accordance with design specifications during front axle assembly by the component supplier. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects reduce the bolt preload at the connection, which increases fatigue on the journal and could lead to a fatigue fracture of the journal, increasing the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : A driver might notice metallic noises (rattling) from the affected bolt connection while driving. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 22V-131 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Please see attached document. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz
or Freightliner
dealer will correct the position of the shim and replace the torsion bar linkage. Pursuant to 49 C.F.R. ยง 577.11(e), Mercedes-Benz
Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The bolt connection of the front axle torsion bar to the front axle torsion bar linkage is assembled between ball stud and the torsion bar according to the design specification. Identify How/When Recall Condition was Corrected in Production : Immediately after recognizing the error during front axle assembly, in June 2021, the component supplier implemented revised work instructions and corresponding employee training to ensure the correct assembly of the torsion bar linkage. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign in April 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-131 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAR 10, 2022 NHTSA Recall No. : 22V-131 Manufacturer Recall No. : VS3VADREH Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz
Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 2,153 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ
Sprinter Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907 with RWD and Code CB4) produced from February 1, 2021 to September 12, 2021. Production Dates : MAR 30, 2021 – SEP 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz
AG (MBAG), the manufacturer of Mercedes-Benz
and Freightliner
vans, has determined that the torsion bar on certain Sprinter vehicles from platform 907 (VS30) was not bolted to the torsion bar linkage in accordance with design specifications during front axle assembly by the component supplier. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Due to the incorrect assembly, the torsion bar may not meet operational strength requirements. Settling effects may occur between the journal flange and the torsion bar. These effects reduce the bolt preload at the connection, which increases fatigue on the journal and could lead to a fatigue fracture of the journal, increasing the risk of a crash. Description of the Cause : NR Part 573 Safety Recall Report 22V-131 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Identification of Any Warning that can Occur : A driver might notice metallic noises (rattling) from the affected bolt connection while driving. Involved Components : Component Name 1 : Torsion Bar Linkage Left Component Description : Torsion Bar Linkage Left Component Part Number : A9073200502 Component Name 2 : Torsion Bar Linkage Right Component Description : Torsion Bar Linkage Right Component Part Number : A9073200602 Component Name 3 : Screw Component Description : Screw Component Part Number : N000000003276 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see attached document. Part 573 Safety Recall Report 22V-131 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz
or Freightliner
dealer will correct the position of the shim and replace the torsion bar linkage. Pursuant to 49 C.F.R. ยง 577.11(e), Mercedes-Benz
Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The bolt connection of the front axle torsion bar to the front axle torsion bar linkage is assembled between ball stud and the torsion bar according to the design specification. Identify How/When Recall Condition was Corrected in Production : Immediately after recognizing the error during front axle assembly, in June 2021, the component supplier implemented revised work instructions and corresponding employee training to ensure the correct assembly of the torsion bar linkage. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign in April 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 11, 2022 * NR – Not Reported
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SEOCONTENT-END
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