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December 27, 2021 NHTSA CAMPAIGN NUMBER: 21V00J000
Disabled Emergency Call System
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
NHTSA Campaign Number: 21V00J
Manufacturer Mercedes-Benz
USA, LLC
Components ELECTRICAL SYSTEM, COMMUNICATION
Potential Number of Units Affected 1,239
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
Remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022010006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
EQS-Class
2022010006
Update Communication Module Software –Wave 1
This is to notify you of the Recall Campaign Launch to update the communication module software – first wave – in 206 Model Year (“MY”) 2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 28, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will update the communication module software for the automatic emergency call system on the affected vehicles.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 EQS-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 EQS-Class and S-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed approximately around the time of the launch of Wave 2.
Update “telematics services”(RAMSES) communication module control unit software
- Ensure use of XENTRY Diagnosis version 12/2021 or higher.
- Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
- Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order.
Work Procedure
- Connect XENTRY Diagnosis.
- Update “telematics services” (RAMSES) communication module control unit software.
To do this, select menu item “Quick test view – N112/2 Communication module ‘Telematics services’ (RAMSES) – Adaptations – Control unit update – Updating of control unit software.”
Then follow the user guidance in XENTRY Diagnosis.
- Disconnect XENTRY Diagnosis.
2022020014
Update Communication Module Software – Wave 2
This is to notify you of the Recall Campaign Launch to update the communication module software –Wave 2 – in 782 Model Year (“MY”) 2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on February 18, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services.
What We’re Doing
MBUSA will conduct a voluntary recall. An over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. NO ACTION is needed by Dealers.
Parts
Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION needed
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and vehicles will be repaired over-the-air. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 S-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed on February 18, 2022.
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, – we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 2/26/2022. In addition, there are also alternative methods to check the status of the software update. Please review the instructions below on how to find this information.
1) Remote Diagnostic Test
a. Start Remote Diagnostic Test (Figure 1, A).
b. Go to Mmc Remote Diagnostics (Figure 1, B).
(Figure 1 – Remote Diagnostics Test)
c. Click Xentry Portal Work Shop (Figure 2)
(Figure 2 – Xentry Portal Workshop)
d. Type in VIN (Figure 3, A)
e. Click Quick Test Search (Figure 3, B)
(Figure 3 – Quick Test Search, A – VIN, B – Quick test search)
f. Assign quick test – Use latest date or request new vehicle test data for latest data (Figure 4)
Vehicles must have a currently active Mercedes Me Connect Account.
(Figure 4 – Assign quick test)
g. Click Telematics service (Figure 5, A)
h. Click Search (Figure 5, B)
(Figure 5 – Search Telematics Service, A – Telematics Service, B – Search Button)
i. Click Vehicle test data (Figure 6)
(Figure 6 – Vehicle test data)
j. Click Search on the latest date (Figure 7)
(Figure 7 – vehicle test data search)
k. Click printer icon (Figure 8, A)
Make sure to have Control Unit (Figure 8, B) and Filter F & f enabled (Figure 8, C)
(Figure 8 – Print/Download, A – Printer icon, B – Control Unit view, C – Filter : F & f enabled)
i. Check Object Number (Figure 9) with Table 1.
(Figure 9 – Software Object number)
2) Dealer can alternatively check VeDoc (Figure 10 and Table 1)
a. A VIN can be searched via VeDoc – (Figure 10, A)
b. Click Ramses – Control unit (Figure 10, B)
c. Check Object Number (Figure 10, C) with Table 1.
d. If the Object matches with any of them ones in Table 1 than the OTA was successful
(Figure 10 – VeDoc example. A – VIN, B – Ramses Controlunit, C – Object Number)
| Part | Object Number |
| SW Ramses | A2069026206 |
Table 1
3) Customer can check via the Mercedes Me App it will show a successful installed for “Update for the communication module”.
2022030021
Update Communication Module Software – Wave 3
This is to notify you of the Recall Campaign Launch to update the communication module software –Wave 3 – in 251 Model Year (“MY”) 2022 S-Class (223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 25, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services.
What We’re Doing
MBUSA will conduct a voluntary recall. An over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. NO ACTION is needed by Dealers.
Parts
Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION needed
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class and EQS vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and vehicles will be repaired over-the-air. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 S-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters were mailed on February 18, 2022.
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, – we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 4/2/2022. In addition, there are also alternative methods to check the status of the software update. Please review the instructions below on how to find this information.
1) Remote Diagnostic Test
a. Start Remote Diagnostic Test (Figure 1, A).
b. Go to Mmc Remote Diagnostics (Figure 1, B).
(Figure 1 – Remote Diagnostics Test)
c. Click Xentry Portal Work Shop (Figure 2)
(Figure 2 – Xentry Portal Workshop)
d. Type in VIN (Figure 3, A)
e. Click Quick Test Search (Figure 3, B)
(Figure 3 – Quick Test Search, A – VIN, B – Quick test search)
f. Assign quick test – Use latest date or request new vehicle test data for latest data (Figure 4)
Vehicles must have a currently active Mercedes Me Connect Account.
(Figure 4 – Assign quick test)
g. Click Telematics service (Figure 5, A)
h. Click Search (Figure 5, B)
(Figure 5 – Search Telematics Service, A – Telematics Service, B – Search Button)
i. Click Vehicle test data (Figure 6)
(Figure 6 – Vehicle test data)
j. Click Search on the latest date (Figure 7)
(Figure 7 – vehicle test data search)
k. Click printer icon (Figure 8, A)
Make sure to have Control Unit (Figure 8, B) and Filter F & f enabled (Figure 8, C)
(Figure 8 – Print/Download, A – Printer icon, B – Control Unit view, C – Filter : F & f enabled)
i. Check Object Number (Figure 9) with Table 1.
(Figure 9 – Software Object number)
2) Dealer can alternatively check VeDoc (Figure 10 and Table 1)
a. A VIN can be searched via VeDoc – (Figure 10, A)
b. Click Ramses – Control unit (Figure 10, B)
c. Check Object Number (Figure 10, C) with Table 1.
d. If the Object matches with any of them ones in Table 1 than the OTA was successful
(Figure 10 – VeDoc example. A – VIN, B – Ramses Controlunit, C – Object Number)
| Part | Object Number |
| SW Ramses | A2069026206 |
Table 1
3) Customer can check via the Mercedes Me App it will show a successful installed for “Update for the communication module”.
2022010006
Update Communication Module Software – Wave 1 + Unreachable OTA Vehicles
This is to notify you of the update for the Recall Campaign Launch to update the communication module software – first wave – in 411 Model Year (“MY”) 2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 28, 2022. 205 vehicles have been switched from OTA (“Over-the-Air”) campaign and added to the first wave and flagged in VMI as “OPEN” on October 14, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will update the communication module software for the automatic emergency call system on the affected vehicles.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 EQS-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 EQS-Class and S-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
A Customer letters update will be mailed approximately on November 4, 2022.
Update “telematics services”(RAMSES) communication module control unit software
- Ensure use of XENTRY Diagnosis version 12/2021 or higher.
- Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
- Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order.
Work Procedure
1. Connect XENTRY Diagnosis.
2. Update “telematics services” (RAMSES) communication module control unit software.
To do this, select menu item “Quick test view – N112/2 Communication module ‘Telematics services’ (RAMSES) – Adaptations – Control unit update – Updating of control unit software.” Then follow the user guidance in XENTRY Diagnosis.
3. Disconnect XENTRY Diagnosis.
Chronology :
In May 2021, MBAG launched initial investigations based on information from the production plant on vehicles regarding the communication module. These cases indicated repeated attempts to relay an emergency call without success. An analysis of the root cause was immediately started. In the course of this analysis, MBAG found further potential deviations from specifications that appeared to be associated with this communication module.
As of June 2021, a detailed analysis of the root cause and possible consequences was conducted together with the supplier. Various components from affected vehicles were requested for further analysis in order to determine the root cause.
This analysis indicated a software problem at the start-up of the control unit. Further tests were performed, which confirmed the software as a root cause.
Starting in the end of November 2021, new communication module software was introduced in all relevant production plants. In parallel, plant actions were implemented to rework all potentially affected vehicles, which were still within control of MBAG and the potentially affected vehicles in the field were identified.
On December 17, 2021, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. Mercedes-Benz is currently not aware of any customer complaints in the US.
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | EQS450 | 2022 |
| MERCEDES-BENZ | S500 | 2022 |
| MERCEDES-BENZ | S580 | 2022 |
16 Associated Documents
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Update Communication Module Software MY22 EQS-Class and S-Class (297, 223 platform): January 4, 2022
RCMN-21V00J-9312.pdf 198.718KB
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Recall 573 Report – 1/11/2022
RCLRPT-21V00J-5473.PDF 217.955KB
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Defect Notice 573 Report
RCLRPT-21V00J-1755.PDF 217.942KB
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Recall Acknowledgement
RCAK-21V00J-6364.pdf 653.715KB
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Remedy Instructions and TSB
RCRIT-21V00J-0145.pdf 289.188KB
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Manufacturer Notices(to Dealers,etc) – Update Communication Module Software Wave 1 MY22 EQS-Class and S-Class (297 and 223 platform): January 28, 2022
RCMN-21V00J-8584.pdf 550.811KB
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Manufacturer Notices(to Dealers,etc) – February 18, 2022
RCMN-21V00J-6250.pdf 433.701KB
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ISSUED Owner Notification Letter(Part 577) – February 2022
RCONL-21V00J-8849.pdf 272.786KB
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ISSUED Owner Notification Letter(Part 577) – February 2022
RCONL-21V00J-2990.pdf 307.107KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21V00J-3927.pdf 771.594KB
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Recall Quarterly Report #1, 2022-1
RCLQRT-21V00J-5310.PDF 211.116KB
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Recall Quarterly Report #2, 2022-2
RCLQRT-21V00J-3008.PDF 211.215KB
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Recall Quarterly Report #3, 2022-3
RCLQRT-21V00J-4157.PDF 211.3KB
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Remedy Instructions and TSB
RCRIT-21V00J-3759.pdf 446.87KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21V00J-8053.pdf 572.478KB
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ISSUED Renotification Notice
RCRN-21V00J-9661.pdf 152.049KB
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Latest Recalls Documents
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
SEOCONTENT-START
IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC This notice applies to your vehicle, VIN: WD3PE7CC0A 123456 Update Communication Module Software – Mercedes Me Connect Subscription NHTSA Recall # 21V00J February, 2022 Dear Mercedes-Benz Owner: Over-The-Air Update: No Dealership Visit Required This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“M~) 2022 S-Class and EQS-Class. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? How will it be fixed? What should YOU DO? To find the most convenient authorized MercedesBenz dealer f rom your smartphone, scan the QR code to the left Information for Owners On certain MY 2022 Mercedes-Benz vehicles listed above, the communication module software might not meet current production specifications whereby the eCall function might be restricted or not be available at vehicle start-up. Therefore, your vehicle might not be able to be connect to emergency assistance. In this case, emergency responders might not be directed to your vehicle in the event of a crash, which could increase the consequence of any injury sustained in the crash for the vehicle occupants. When the issue occurs you might notice a warning message in the display or the nonavailability of the Mercedes Me Connect services. NO DEALER VISIT IS NECESSARY for the Over-The-Air (“OTA”) update. An OTA update will update the communication module software for the communication module software on the affected vehicles. No action by you or the dealer is needed for the OTA update. This service will be provided free of charge. Your vehicle has been identified as having an active “Mercedes Me” subscr iption. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OT A. This services will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your t ime is a top priority. No action necessary. You may be informed through the headunit that the update is taking place, and approval may be needed to initiate the update, based on your vehicles settings. Customers who subscr ibe to the Mercedes Me service may check the status of the update through the Mercedes me Connect App. Once your vehicle has installed the software it will state successfully installed. If the vehicle is subscribed to the Mercedes Me connect services, the status of the remote software update will be listed on the Mercedes me connect App > vehicle software updates “Communication Module Update”. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subj ect to a safety recall, and whether that vehicle has had the f ree remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES ( 1-800-367-6372). Please mention you are asking about the over-the-air (“OTA”) update on your vehicle under NHTSA recall# 21VOOJ. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of t ime, pursuant to law 49 U.S.C. Chapter 301 , you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9 153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ___________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I I Last Name, First Name I I I I I I I I I I I ■ I I Street Apt I I ■ ■ I I I City State ZIP I I I I I I I I Email Address I I I I Phone (numbers only) Mobile (numbers only) Date Signature * * ** PLEASE DO NOT DETACH. RETURN COMPLETE LITTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
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February, 2022 Dear Mercedes-Benz Owner: IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN: Insert VIN here Update Communication Module Software NHTSA Recall #21 V00J • A remedy is available for your vehicle. • Over-The-Air update may be performed. • Dealer update may be performed if opt out requested • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2022 S-Class and EQS-Class. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most convenient authorized MercedesBenz dealer f rom your smartphone, scan the QR code to the left. Information for Owners On certain MY 2022 Mercedes-Benz vehicles listed above, the communication module software might not meet current production specifications whereby the eCall function might be restricted or not be available at vehicle start-up. Therefore, your vehicle might not be able to be connect to emergency assistance. In this case, emergency responders might not be directed to your vehicle in the event of a crash, which could increase the consequence of any injury sustained in the crash for the vehicle occupants. When the issue occurs you might notice a warning message in the display or the nonavailability of the Mercedes Me Connect services. An Over-The-Air (“OTA”) activation will be initiated to update the communication module software for the eCall function on the affected vehicles with an active “Mercedes Me” subscription via the vehicle’s existing mobile data link. However, your vehicle has been identified as not having an active “Mercedes Me” subscription. For vehicles without a “Mercedes Me” subscription service, the software update will also be performed OTA, unless you choose to opt-out of the OTA update. If you decide to opt-out, an authorized Mercedes-Benz dealer can update the communication module software, however addit ional repair time may be needed. Please see below for instructions on how to opt-out of the OTA service. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. For those customers who opt-out of the OT A update, the minimum repair time can be less than 1 hour, and your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of the normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. If you choose not to optout, a dealer visit is not needed. No action is necessary for Opting- In. For addit ional information, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers visit www.MBUSA.com/recall. Please mention you are asking about the over-the-air (“OTA”) update on your vehicle under NHTSA Recall #2 lVOOJ. Opting out of OTA Update: Customers who are not subscribed to the Mercedes Me service may optout of the OTA update by emailing ota_optout@mbusa.com with your VIN and a confirmation email will be sent once reviewed. or by calling 1-800-FOR-MERCedes. The opt-out period will start on February 18, 2022 and end on March 20, 2022. Once the opt-out period has closed on March 20, 2022, all customers who opt out may visit an authorized Mercedes-Benz dealer starting on March 25, 2022 to have their vehicle checked to confirm the latest software update. This check could take less than 1 hour. You may check mbusa.com/ recall, nhtsa.gov/ recalls and may also contact us at 1-800 FORMERCedes for the status of the OTA update. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ___________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: I I I I I I I I Last Name, First Name I I I I I I I I ■ I Street Apt ■ ■ I I City State ZIP Email Address Phone (numbers only) Mobile (numbers only) Date Signature nu PLEASE DO NOT DETACH. RETURN COMPLETE LETTER nu DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update Communication Module Software MY22 EQS-Class and S-Class (297, 223 platform) DATE: January 4th , 2022 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module Software TBA 21V00J 21P2197464 This is to notify you of a new Recall Campaign to update communication module software in 1,239 Model Year (“MY”) 2022 EQS-Class and S-Class (297, 223 platform) ) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on January 4th , 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform),) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. What We’re Doing MBUSA is conducting a voluntary recall. Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model EQS-Class and S-Class Vehicle Populations Total Recall Population 1,239 Total Vehicles in Dealer Inventory 179 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 EQS-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 EQS-Class and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update Communication Module Software – Wave 1 MY22 EQS-Class and S-Class (297 and 223 platform) DATE: January 28, 2022 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification January 28, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module 2022010006 21V00J 21P5498712 Software –Wave 1 This is to notify you of the Recall Campaign Launch to update the communication module software – first wave – in 206 Model Year (“MY”) 2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 28, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will update the communication module software for the automatic emergency call system on the affected vehicles. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model EQS-Class, and S-Class Vehicle Populations Total Recall Population 206 Total Vehicles in Dealer Inventory 148 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 EQS-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 EQS-Class and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately around the time of the launch of Wave 2. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022010006, January 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model S-Class and EQS-Class (223,297 platform) Model Year 2022 Function Communication Module Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. Prior to performing this Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 206 vehicles are affected. Order No. P-RC-2022010006 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022010006 Update “telematics services”(RAMSES) communication module control unit software • Ensure use of XENTRY Diagnosis version 12/2021 or higher. • Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis. • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order. Work Procedure 1. Connect XENTRY Diagnosis. 2. Update “telematics services” (RAMSES) communication module control unit software. To do this, select menu item “Quick test view – N112/2 Communication module ‘Telematics services’ (RAMSES) – Adaptations – Control unit update – Updating of control unit software.” Then follow the user guidance in XENTRY Diagnosis. 3. Disconnect XENTRY Diagnosis. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 987 12 02-9334 Update “telematics services” (RAMSES)communication module control unit software (with XENTRY Diagnosis connected) 0.1 h 02-4762* Connect/disconnect diagnosis system (XENTRY Diagnosis) 0.1 h 02-5058* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 h * Operation item may only be invoiced once for each workshop order! Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Update Launch Notification Update Communication Module Software – Wave 1 + Unreachable OTA Vehicles MY22 EQS-Class, and S-Class (297 and 223 platform) DATE: October 14, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal Recall Campaign Update Launch Notification October 14, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module Software – Wave 1 + Unreachable OTA Vehicles 2022010006 21V00J 21P5498712 This is to notify you of the update for the Recall Campaign Launch to update the communication module software – first wave – in 411 Model Year (“MY”) 2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 28, 2022. 205 vehicles have been switched from OTA (“Over-the-Air”) campaign and added to the first wave and flagged in VMI as “OPEN” on October 14, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will update the communication module software for the automatic emergency call system on the affected vehicles. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model EQS-Class, and S-Class Vehicle Populations Total Recall Population 206 (Wave 1) + 205 (Unreachable OTA Vehicles) Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 EQS-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 EQS-Class and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline A Customer letters update will be mailed approximately on November 4, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022010006, January 2022 TO: SUBJECT: ALL MERCEDES-BENZ CENTERS Model S-Class and EQS-Class (223, 297 platform) Model Year 2022 Function Communication Module Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. Prior to performing this Campaign: •VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. •Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 411 vehicles are affected. Order No. P-RC-2022010006 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022010006 Update “telematics services”(RAMSES) communication module control unit software •Ensure use of XENTRY Diagnosis version 12/2021 or higher. •Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis. •Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. •Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). •If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.If two or more software updates or SCN codings are performed during one workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order. Work Procedure 1.Connect XENTRY Diagnosis. 2.Update “telematics services” (RAMSES) communication module control unit software. To do this, select menu item “Quick test view – N112/2 Communication module ‘Telematics services’ (RAMSES) – Adaptations – Control unit update – Updating of control unit software.” Then follow the user guidance in XENTRY Diagnosis. 3.Disconnect XENTRY Diagnosis. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 987 12 02-9334 Update “telematics services” (RAMSES)communication module control unit software (with XENTRY Diagnosis connected) 0.1 h 02-4762* Connect/disconnect diagnosis system (XENTRY Diagnosis) 0.1 h 02-5058* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 h *Operation item may only be invoiced once for each workshop order! Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update Communication Module Software – Wave 2 MY22 S-Class (223 platform) DATE: February 18, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification February 18, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module 2022020014 21V00J 21P5497448 Software – Wave 2 This is to notify you of the Recall Campaign Launch to update the communication module software –Wave 2 – in 782 Model Year (“MY”) 2022 EQS-Class and S-Class (297 and 223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on February 18, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. What We’re Doing MBUSA will conduct a voluntary recall. An over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. NO ACTION is needed by Dealers. Parts Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION needed Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model S-Class Vehicle Populations Total Recall Population 782 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and vehicles will be repaired over-the-air. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on February 18, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, – we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized. Helpful information for you and your customers on how to check for successful update! Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 2/26/2022. In addition, there are also alternative methods to check the status of the software update. Please review the instructions below on how to find this information. 1) Remote Diagnostic Test a. Start Remote Diagnostic Test (Figure 1, A). b. Go to Mmc Remote Diagnostics (Figure 1, B). (Figure 1 – Remote Diagnostics Test) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis c. Click Xentry Portal Work Shop (Figure 2) (Figure 2 – Xentry Portal Workshop) d. Type in VIN (Figure 3, A) e. Click Quick Test Search (Figure 3, B) (Figure 3 – Quick Test Search, A – VIN, B – Quick test search) f. Assign quick test – Use latest date or request new vehicle test data for latest data (Figure 4) Vehicles must have a currently active Mercedes Me Connect Account. (Figure 4 – Assign quick test) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis g. Click Telematics service (Figure 5, A) h. Click Search (Figure 5, B) (Figure 5 – Search Telematics Service, A – Telematics Service, B – Search Button) i. Click Vehicle test data (Figure 6) (Figure 6 – Vehicle test data) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis j. Click Search on the latest date (Figure 7) (Figure 7 – vehicle test data search) k. Click printer icon (Figure 8, A) Make sure to have Control Unit (Figure 8, B) and Filter F & f enabled (Figure 8, C) (Figure 8 – Print/Download, A – Printer icon, B – Control Unit view, C – Filter : F &f enabled) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis i. Check Object Number (Figure 9) with Table 1. (Figure 9 – Software Object number) 2) Dealer can alternatively check VeDoc (Figure 10 and Table 1) a. A VIN can be searched via VeDoc – (Figure 10, A) b. Click Ramses – Control unit (Figure 10, B) c. Check Object Number (Figure 10, C) with Table 1. d. If the Object matches with any of them ones in Table 1 than the OTA was successful (Figure 10 – VeDoc example. A – VIN, B – Ramses Control unit, C – Object Number) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Table 1 3) Customer can check via the Mercedes Me App it will show a successful installed for “Update for the communication module”. Part Object Number SW Ramses A2069026206 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Information Regarding Warranty Submissions DO NOT SUBMIT A CLAIM FOR AN OTA UPDATE. When submitting claims for other lines on same RO, the following error in EVA could result: “573 Open recall campaign found. Damage code; <1s> “ (Figure 17). (Figure 17 – Error message) In this case, please confirm error with the following text: “OTA update. No update from dealer required.”
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update Communication Module Software – Wave 3 MY22 S-Class (223 platform) DATE: March 25, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification March 25, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module Software – Wave 3 2022030021 21V00J 22P5497318 This is to notify you of the Recall Campaign Launch to update the communication module software –Wave 3 – in 251 Model Year (“MY”) 2022 S-Class (223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 25, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. When the issue occurs the customer might notice a warning message in the display or the non-availability of the Mercedes me connect services. What We’re Doing MBUSA will conduct a voluntary recall. An over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. NO ACTION is needed by Dealers. Parts Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION needed Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model S-Class Vehicle Populations Total Recall Population 251 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22 S-Class and EQS vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and vehicles will be repaired over-the-air. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY22 S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters were mailed on February 18, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, – we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized. Helpful information for you and your customers on how to check for successful update! Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 4/2/2022. In addition, there are also alternative methods to check the status of the software update. Please review the instructions below on how to find this information. 1)Remote Diagnostic Test a.Start Remote Diagnostic Test (Figure 1, A). b.Go to Mmc Remote Diagnostics (Figure 1, B). (Figure 1 – Remote Diagnostics Test) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis c. Click Xentry Portal Work Shop (Figure 2) (Figure 2 – Xentry Portal Workshop) d. Type in VIN (Figure 3, A) e. Click Quick Test Search (Figure 3, B) (Figure 3 – Quick Test Search, A – VIN, B – Quick test search) f. Assign quick test – Use latest date or request new vehicle test data for latest data (Figure 4) Vehicles must have a currently active Mercedes Me Connect Account. (Figure 4 – Assign quick test) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis g. Click Telematics service (Figure 5, A) h. Click Search (Figure 5, B) (Figure 5 – Search Telematics Service, A – Telematics Service, B – Search Button) (Figure 6 – Vehicle test data) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis j. Click Search on the latest date (Figure 7) (Figure 7 – vehicle test data search) k. Click printer icon (Figure 8, A) Make sure to have Control Unit (Figure 8, B) and Filter F & f enabled (Figure 8, C) (Figure 8 – Print/Download, A – Printer icon, B – Control Unit view, C – Filter : F &f enabled) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis i. Check Object Number (Figure 9) with Table 1. (Figure 9 – Software Object number) 2) Dealer can alternatively check VeDoc (Figure 10 and Table 1) a. A VIN can be searched via VeDoc – (Figure 10, A) b. Click Ramses – Control unit (Figure 10, B) c. Check Object Number (Figure 10, C) with Table 1. d. If the Object matches with any of them ones in Table 1 than the OTA was successful (Figure 10 – VeDoc example. A – VIN, B – Ramses Control unit, C – Object Number) Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Table 1 Information Regarding Warranty Submissions DO NOT SUBMIT A CLAIM FOR AN OTA UPDATE. When submitting claims for other lines on same RO, the following error in EVA could result: “573 Open recall campaign found. Damage code; <1s> “ (Figure 17). (Figure 17 – Error message) In this case, please confirm error with the following text: “OTA update. No update from dealer required.” Part Object Number SW Ramses A2069026206
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00J The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JAN 11, 2022 NHTSA Recall No. : 21V-00J Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 1,239 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS-Class 1 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have communication module software according to current production specifications. Production Dates : FEB 15, 2021 – DEC 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S500 1161 Vehicles The recall population was determined through production records. Vehicles outside of the recall population have communication module software according to current production specifications. Production Dates : FEB 15, 2021 – DEC 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-00J Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S580 77 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have communication module software according to current production specifications. Production Dates : FEB 15, 2021 – DEC 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of any injury sustained in the accident for the vehicle occupants. Description of the Cause : Due to a software bug in the control unit, the communication module might not meet the operational requirements. Identification of Any Warning that can Occur : When the issue occurs the customer might noticed a warning message in the display or the non-availability of the Mercedes me connect services. Involved Components : Component Name 1 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069023306 Part 573 Safety Recall Report 21V-00J Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069029705 Component Name 3 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028505 Component Name 4 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069025705 Component Name 5 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028104 Component Name 6 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069024304 Component Name 7 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069029903 Component Name 8 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069025603 Part 573 Safety Recall Report 21V-00J Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 9 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028402 Component Name 10 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028101 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR Foreign States Country : Germany Chronology : In May 2021, MBAG launched initial investigations based on information from the production plant on vehicles regarding the communication module. These cases indicated repeated attempts to relay an emergency call without success. An analysis of the root cause was immediately started. In the course of this analysis, MBAG found further potential deviations from specifications that appeared to be associated with this communication module. As of June 2021, a detailed analysis of the root cause and possible consequences was conducted together with the supplier. Various components from affected vehicles were requested for further analysis in order to determine the root cause. This analysis indicated a software problem at the start-up of the control unit. Further tests were performed, which confirmed the software as a root cause. Starting in the end of November 2021, new communication module software was introduced in all relevant production plants. In parallel, plant actions were implemented to rework all potentially affected vehicles, which were still within control of MBAG and the potentially affected vehicles in the field were identified. On December 17, 2021, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. Mercedes-Benz is currently not aware of any customer complaints in the US. Part 573 Safety Recall Report 21V-00J Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Communication module according to specifications. Remedy software number SW COMM.MODULE A2069026206 Identify How/When Recall Condition was Corrected in Production : An updated software of the communication module ensures that this issue can no longer occur from December 20, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on January 4, 2022. Owners will be notified of the voluntary recall campaign before February 25, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : JAN 04, 2022 – NR Part 573 Safety Recall Report 21V-00J Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : FEB 25, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00J The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : DEC 27, 2021 NHTSA Recall No. : 21V-00J Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 1,239 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS-Class 1 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have communication module software according to current production specifications. Production Dates : FEB 15, 2021 – DEC 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S500 1161 Vehicles The recall population was determined through production records. Vehicles outside of the recall population have communication module software according to current production specifications. Production Dates : FEB 15, 2021 – DEC 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-00J Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S580 77 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have communication module software according to current production specifications. Production Dates : FEB 15, 2021 – DEC 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 S-Class (223 platform) and EQS-Class (297 platform) vehicles, the communication module software might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The eCall function might be restricted or not be available at vehicle start-up. Therefore, customers might not be able to be connected to emergency assistance. In this case, emergency responders might not be directed to the vehicle in the event of an accident, which could increase the consequence of the accident for the vehicle occupants. Description of the Cause : Due to a software bug in the control unit, the communication module might not meet the operational requirements. Identification of Any Warning that can Occur : When the issue occurs the customer might noticed a warning message in the display or the non-availability of the Mercedes me connect services. Involved Components : Component Name 1 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069023306 Part 573 Safety Recall Report 21V-00J Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069029705 Component Name 3 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028505 Component Name 4 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069025705 Component Name 5 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028104 Component Name 6 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069024304 Component Name 7 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069029903 Component Name 8 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069025603 Part 573 Safety Recall Report 21V-00J Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 9 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028402 Component Name 10 : SW COMM.MODULE Component Description : SW COMM.MODULE Component Part Number : A2069028101 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR Foreign States Country : Germany Chronology : In May 2021, MBAG launched initial investigations based on information from the production plant on vehicles regarding the communication module. These cases indicated repeated attempts to relay an emergency call without success. An analysis of the root cause was immediately started. In the course of this analysis, MBAG found further potential deviations from specifications that appeared to be associated with this communication module. As of June 2021, a detailed analysis of the root cause and possible consequences was conducted together with the supplier. Various components from affected vehicles were requested for further analysis in order to determine the root cause. This analysis indicated a software problem at the start-up of the control unit. Further tests were performed, which confirmed the software as a root cause. Starting in the end of November 2021, new communication module software was introduced in all relevant production plants. In parallel, plant actions were implemented to rework all potentially affected vehicles, which were still within control of MBAG and the potentially affected vehicles in the field were identified. On December 17, 2021, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. Mercedes-Benz is currently not aware of any customer complaints in the US. Part 573 Safety Recall Report 21V-00J Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the automatic emergency call system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Communication module according to specifications. Remedy software number SW COMM.MODULE A2069026206 Identify How/When Recall Condition was Corrected in Production : An updated software of the communication module ensures that this issue can no longer occur from December 20, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on January 4, 2022. Owners will be notified of the voluntary recall campaign before February 25, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : JAN 04, 2022 – NR Part 573 Safety Recall Report 21V-00J Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : FEB 25, 2022 – NR * NR – Not Reported
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Internal Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (800) 367-6372 This notice applies to your vehicle, VIN: Insert VIN here Update Communication Module Software – UPDATE MBUSA ID: 2022010006, NHTSA Recall ID: 21V00J Customer Name Customer Address Customer Address November, 2022 • Remedy parts are now available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible. • This repair will be provided FREE of charge. Dear Mercedes-Benz Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Our most recent records indicate that the vehicle registered in your name is affected by the subject recall, and still has not been repaired. We want to stress the importance of making an appointment at your preferred dealer as soon as possible for this FREE recall repair. The original communication was sent to the owner who was on file as of February 2022. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2022 S-Class and EQS-Class. Our records indicate that your vehicle is included in the affected population of vehicles. What is the issue? On certain MY 2022 Mercedes-Benz vehicles listed above, the communication module software might not meet current production specifications whereby the eCall function might be restricted or not be available at vehicle start-up. Therefore, your vehicle might not be able to be connect to emergency assistance. In this case, emergency responders might not be directed to your vehicle in the event of a crash, which could increase the consequence of any injury sustained in the crash for the vehicle occupants. When the issue occurs you might notice a warning message in the display or the non-availability of the Mercedes Me Connect services. What will your Mercedes-Benz Dealership do? An authorized Mercedes-Benz dealer will update the communication module software on the affected vehicles. This vehicle repair will be provided at no cost to you. While the minimum repair time can be less than 30 minutes, your dealership can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. Steps to take. • Find your nearest authorized Mercedes-Benz dealership at mbusa.com/recalls to schedule your recall repair. • Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2022010006. • You may be asked for your VIN, which for your convenience is located at the top of this letter. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall campaign. Sincerely, Mercedes-Benz USA Internal Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (800) 367-6372 What if I no longer own or drive the vehicle or would like to update my contact information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN recall lookup tool and filling out the “Recall Contact Information” section on the website. If possible, please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners: A VIN-based recall lookup tool is available at mbusa.com/recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FOR- MERCEDES (1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
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