Check All Seats Assembly – 2020-2021 Mercedes-Benz GLE-Class, GLS-Class & C-Class

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IMPORTANT SAFETY RECALL 2021110010 This notice applies to your vehicle, V IN: Mercedes-Benz USA, LLC December, 2021 2021110010 Dear Mercedes-Benz Owner: Check All Seat Assemblies NHTSA Recall #21V818 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020-2021 GLE-Class, GLS-Class and C-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left Information for Owners In certain MY20-21 GLE-Class, GLS-Class and C-Class vehicles, the seat assemblies might not meet current production specifications. Various components of the seats may not have been installed or may not match production specifications. In this case, the seats might have been incorrectly assembled. Incorrectly assembled seats may not properly restrain an occupant during a crash, increasing the risk of injury. An authorized Mercedes-Benz dealer will inspect various seat components on the affected vehicles and repair the seats as necessary, to ensure that all seats are assembled according to current production specifications. !!l!1 service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your t ime is a top priority. While the minimum repair t ime can be less than 4 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures that might be applicable to your vehicle, which may increase the required working time. For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check all seat assemblies under Recall Campaign# 2021110010. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward t his information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/ recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of t ime, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administ rator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ___________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I Last Name, First Name I I I I I I I I I ■ I Street Apt I I ■ ■ I I City State ZIP I I I Email Address I I Phone (numbers only) Mobile (numbers only) Date Signature * * ** PLEASE DO NOT DETACH. RETURN COMPLETE LITTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

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Recall Campaign Initial Notification

DATE: October 22, 2021

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Check All Seats Assembly MY20-21 GLE-Class, GLS-Class and C-Class (167 and 205 platform) DATE: October 22, 2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Campaign No. : NHTSA ID Campaign Desc. : Check All Seats Assembly TBA 21V818 21P2197436 This is to notify you of a new Recall Campaign to check all seats assembly on 27 Model Year (“MY”) 2020-2021 GLE-Class, GLS-Class and C-Class (167 and 205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 22, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class/GLS-Class (167 platform) and C-Class (205 platform) vehicles, the seat assembly condition might not meet current production specifications. In this case, seats might have been incorrectly assembled which could increase the risk of injury in the event of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will check all seats on the affected vehicles and rework them, if necessary. Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available. Vehicles Affected Vehicle Model Year(s) 2020- 2021 Vehicle Model GLE-Class, GLS-Class and C–Class Vehicle Populations Total Recall Population 27 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLE-Class, GLS-Class and C–Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLE-Class, GLS-Class and C–Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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Recall Campaign Launch Notification

DATE: 11/24/2021

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Check All Seat Assemblies MY20-21 GLE-Class, GLS-Class and C-Class (167 and 205 platform) DATE: 11/24/2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification November 24, 2021 Campaign No. : NHTSA ID Campaign Desc. : Check All Seat Assemblies 2021110010 21V818 21P9190015 This is to notify you of the Recall Campaign Launch to check all seat assemblies on 27 Model Year (“MY”) 2020-2021 GLE-Class, GLS-Class and C-Class (167 and 205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on November 24, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class/GLS-Class (167 platform) and C-Class (205 platform) vehicles, the seat assembly might not meet current production specifications. Various components of the seats may not have been installed or may not match production specifications. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect various components of the seats and ensure that all seats are assembled according to current production specifications. Parts The remedy is available and can be performed. Please note that the estimated replacement rate is 7%. Parts should only be ordered in the event a replacement is required. Vehicles Affected Vehicle Model Year(s) 2020- 2021 Vehicle Model GLE-Class, GLS-Class and C—Class Vehicle Populations Total Recall Population 27 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLE-Class, GLS-Class and C–Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLE-Class, GLS-Class and C–Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 12/3/2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021110010, November 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLE-Class, GLS-Class and C-Class (167 and 205 platform) Model Year 2020-2021 Check All Seat Assemblies Mercedes-Benz AG (“MBAG”), he manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class/GLS-Class (167 platform) and C-Class (205 platform) vehicles, the seat assembly might not meet current production specifications. Various components of the seats may not have been installed or may not match production specifications. An authorized Mercedes-Benz dealer will inspect various components of the seats and ensure that all seats are assembled according to current production specifications. Prior to performing this Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 27 vehicles are affected. Order No. P-SC-2021110010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-SC-2021110010 Check All Seat Assemblies Model 167 and 205 Check/test procedure Depending on the vehicle equipment variant, the check/test procedure must be performed on the left and right front seat, the second and third seat row. 1. Check all threaded connections for the attachment of the seats on the vehicle for correct torque. Torque of threaded connections of complete seats 50 Nm in model 167 (left and right front seat, the second and third seat row)! For basic data for front seats, see AR91.10-P-1000ME for model 167. For basic data for second seat row, see AR91.12-P-4026ME for model 167. For basic data for third seat row, see AR91.12-P-0007MEX for model 167. Torque of threaded connections of front seats 50 Nm in model 205! For basic data for front seats, see AR91.10-P-1000LW for model 205. Torque of threaded connections of rear seat cushions 8 Nm in model 205! For basic data for rear seat cushion, see AR91.12-P-1020LWA for model 205. Torque of threaded connections of rear seat backrest 40 Nm in model 205! For basic data for rear seat backrest, see AR91.12-P-1620LW for model 205 without code 287. For basic data for rear seat backrest, see AR91.12-P-1720LW for model 205 with code 287. 2. Check whether the seats of the second seat row (seat cushion, seat backrest, side cushion and armrest) are present and correspond to the correct equipment variant. The side cushions and the armrest are installed depending on the equipment variant. 3. Check whether the seats of the third seat row (seat cushion and seat backrest) are present and correspond to the correct equipment variant. 4. Check whether the switch for the seat backrest release (easy entry feature/seat release) and the emergency release strap (figure 1) are present at the second seat row. Only in model 167.9 and 167.1 with code 567 (REAR SEAT FORE/AFT ADJUSTMENT)! Only for vehicles with the third seat row equipment variant. For basic data for seat backrest release switch, see AR91.29-P-7061MEB. 3 P-SC-2021110010 Figure 1 5. Check whether all head restraints correspond to the correct version in accordance with the vehicle equipment variant (manual or electrical) and that the head restraint guides are present. 5.1. Carry out visual check of head restraints. For vehicles with manual head restraints. 5.1.1. Check whether the head restraint guides are present and that the version is correct. There must be two head restraint guides present per head restraint. One head restraint guide with release knob and one without release knob. 5.1.2. Check whether the detent notches are present on one of the head restraint bars. For vehicles with electrical head restraints. 5.1.3. Check whether the head restraint guides are present and that the version is correct. There must be two head restraint guides without release knob present per head restraint. 5.1.4. Check whether there are no detent notches present on the head restraint bars. Head restraint: For basic data on front seat, see AR91.16-P-0040ME for model 167. For basic data on second seat row, see AR91.16-P-1770ME for model 167. For basic data on third seat row, see AR91.16-P-0005MEX for model 167. For basic data on front seat, see AR91.16-P-0040LW for model 205. For basic data on second seat row, see AR91.16-P-1770LW for model 205. Head restraint guide: For basic data on front seat, see AR91.16-P-0051M for model 167. For basic data on second seat row, see AR91.16-P-1776ME for model 167. For basic data on third seat row, see AR91.16-P-0006MEX for model 167. For basic data on front seat, see AR91.16-P-0050LW for model 205. For basic data on second seat row, see AR91.16-P-1775LW for model 205. 5.2. Perform function test of head restraints. For basic data on front seat head restraint motor, see AR91.29-P-1432ME for model 167. For basic data on head restraint motor at second seat row, see AR91.29-P-1460ME for model 167. For basic data on front seat head restraint motor, see AR91.29-P-1432LW for model 205. 4 P-SC-2021110010 6. Check whether the threaded connections of the seat backrest trim (A, figure 2) at the front seats (driver and front passenger seat) are present and correctly attached. Only for model 167. For basic data, see AR91.10-P-1912ME for model 167. Figure 2 7. Check whether the fire extinguisher holder (B) at the driver’s seat and fire extinguisher (C) are present (figure 3). Only for vehicles with code 682 (FIRE EXTINGUISHER). Figure 3 8. Check whether the side inner trims (D, figure 4) and side outer trims (E and F, figure 5) at the front seats (driver and front passenger seat) are present. For basic data, see AR91.10-P-1200ME for model 167. For basic data for inner trim, see AR91.10-P-1202LW for model 205. For basic data for outer trim, see AR91.10-P-1201LWA for model 205. A B C 5 P-SC-2021110010 Figure 4 Figure 5 9. Check whether the covers for the child seat anchors at the second seat row are present and correspond to the correct equipment variant (figure 6 – sample illustration). Depending on the equipment variant, ISOFIX or i-Size child seat anchors. 10. Check whether the covers for the child seat anchors at the third seat row are present and correspond to the correct equipment variant (figure 6 – sample illustration). Only for model 167.9. Depending on the equipment variant, ISOFIX or i-Size child seat anchors. Figure 6 11. Check whether the cover of the seat belt guide for the lap belt of the second seat row is present. For basic data, see AR91.40-P-0683ME for model 167. For basic data, see AR68.30-P-4581LW for model 205. 12. Check whether correct equipment variant of seat adjustment unit at the front seats is present. The Hall sensors (figure 7) may only be installed in vehicles with code 494 (USA VERSION) or 460 (CANADA VERSION). D F E 6 P-SC-2021110010 The Hall sensor is located, in each case, on the inner side of the seat adjustment unit of the front seats. Figure 7 a. Complete seats OK: Perform work procedure A . b. Component part or component parts of seats not OK: Perform work procedure A and B . Work procedure A Work procedure A must only be performed on vehicles with the following vehicle identification numbers (VIN). • W1N1671172A263162 • 55S2050841U334930 • 55S2050841U334934 1. Replace seat cushion for front passenger seat. For basic data, see AR91.10-P-3310ME for model 167. For basic data, see AR91.10-P-5040LWA for model 205 without code 221. For basic data, see AR91.10-P-5040LW for model 205 with code 221. Work procedure B 1. Replace affected component parts. The associated work instructions (AR) documents must be taken from the WIS system in accordance with the equipment variant for the vehicle identification number. If the Hall sensors of the seat adjustment unit at the front seats have been installed in vehicles without code 494 (USA VERSION) or 460 (CANADA VERSION), the seat adjustment unit at the front seats must be replaced by the correct version in accordance with the vehicle equipment variant! If – in spite of code 494 (USA VERSION) or 460 (CANADA VERSION) – no Hall sensors and no associated cutout in the seat adjustment unit are present, the seat adjustment unit must be replaced by the correct equipment variant and the Hall sensor installed. For the installation of the Hall sensors of the seat adjustment unit at the front seats in vehicles with code 494 (USA VERSION) or 460 (CANADA VERSION), please proceed as follows. 1.1. Release front seat and remove rear cover caps (if present) from seat rails of seat adjustment unit. 7 P-SC-2021110010 1.2. Place suitable pads behind the seat adjustment unit to protect the floor covering against damage/pressure marks caused by the seat rails of the seat adjustment unit when the front seat is tilted. 1.3. Switch off ignition. 1.4. Clip Hall sensor (G, figure 7) into envisaged cutout in the seat adjustment unit. 1.5. Attach Hall sensor (G, figure 7) using screw (H, figure 7) to seat adjustment unit. Screw, Hall sensor to seat adjustment unit 3.5 . Connect electrical connector. Figure 7 1.6. Assemble in reverse order. Primary Parts Information Qty. Part Name Part Number As required * * * * The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal. Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: G H 8 P-SC-2021110010 Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 91 900 15 02-0771 Check complete seats 1.9 02-0772 Replace seat cushion for front passenger seat (after check) model 167 Includes: Disconnect/connect ground line of battery of 12 V on-board electrical system, remove/install front passenger seat; calibrate WSS sensors 1.8 02-0772 Replace seat cushion for front passenger seat (after check) model 205.0 Includes: Disconnect/connect ground line of battery of 12 V on-board electrical system, remove/install front passenger seat; calibrate WSS sensors 1.6 02-0773 Replace affected component part (after check) ZM 02-4762* Connect/disconnect vehicle diagnosis system (XENTRY Diagnosis) 0.1 02-5058* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 * Operation item may only be invoiced once for each workshop order! Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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