2021 Mercedes-Benz S-Class Update Passenger Seat Occupant Recognition System

SEOCONTENT-START

IMPORTANT SAFETY RECALL 2021100010 This notice applies to your vehicle, VIN: Mercedes-Benz USA, LLC December, 2021 Dear Mercedes-Benz Owner: Update Passenger Seat Occupant Recognition System NHTSA Recall #21 V789 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety, exists in certain Model Year (“MY”) 2021 S-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left Information for Owners In certain MY 2021 S-Class vehicles, the airbag control unit software might not meet specifications. The control unit for the occupant recognition might be deactivated permanently by the airbag control unit upon vehicle shut down. As a consequence, the passenger airbag might be deactivated despite an occupant sitting on the front passenger seat. This could increase the risk of inj uries for the passenger in the event of a crash with a potential airbag deployment. An authorized Mercedes-Benz dealer will update the airbag control unit software on the affected vehicles. !!l!! service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your t ime is a top priority. While the minimum repair t ime can be less than 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit . As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working t ime. For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to an authorized Mercedes-Benz dealer to update the airbag control unit software on the affected vehicles under Recall Campaign # 20211 0001 0. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of t his letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive t his notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website now offers a search featu re that will indicate whether a vehicle has been subj ect to a safety recall, and whether t hat vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding th is Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administ rator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ___________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I Last Name, First Name I I I I I I I I I ■ I Street Apt I I ■ ■ I I City State ZIP I I I Email Address I I Phone (numbers only) Mobile (numbers only) Date Signature * *** PLEASE DO NOT DETACH. RETURN COMPLETE LITTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

**************************************************************************************************************

Recall Campaign Launch Notification

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update Passenger Seat Occupant Recognition System MY21 S-Class (223 platform) DATE: November 12, 2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification November 12, 2021 Campaign No. : NHTSA ID Campaign Desc. : Update Passenger Seat Occupant Recognition System 2021100010 21V789 21P5499009 This is to notify you of a Recall Campaign launch regarding updating the passenger seat occupant recognition system on 1,311 Model Year (“MY”) 2021 223 (S-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on November 12, 2021. Background Issue Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the airbag control unit software might not meet specifications. The control unit for the occupant recognition might be deactivated permanently by the airbag control unit upon vehicle shut-down. As a consequence, the passenger airbag might be deactivated despite an occupant sitting on the front passenger seat. This could increase the risk of injuries for the passenger in the event of a crash with a potential airbag deployment. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the airbag control unit software on the affected vehicles. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2021 Vehicle Model S-Class Vehicle Populations Total Recall Population 1,311 Total Vehicles in Dealer Inventory 104 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 11/29/2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021100010, November 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model S-Class (223 platform) Model Year 2021 Update Passenger Seat Occupant Recognition System Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the airbag control unit software might not meet specifications. The control unit for the occupant recognition might be deactivated permanently by the airbag control unit upon vehicle shut-down. As a consequence, the passenger airbag might be deactivated despite an occupant sitting on the front passenger seat. This could increase the risk of injuries for the passenger in the event of a crash with a potential airbag deployment. An authorized Mercedes-Benz dealer will update the airbag control unit software on the affected vehicles. Prior to performing this Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 1,311 vehicles are affected. Order No. P-SC-2021100010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-SC-2021100010 Update Passenger Seat Occupant Recognition System Model 223 • Ensure use of XENTRY Diagnosis version BD/DVD (06/2021) or higher. • Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis. • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. • Use a charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order. Work Procedure 1. Connect XENTRY Diagnosis. 2. Update N2/5 Supplemental Restraint System (SRS) control unit software. To do this, select menu item “Quick test view – N2/5 Supplemental Restraint System (SRS) – Adaptations – Configuration – Manual settings – Check of control unit software – Action 0500 2021 0047 model 223 from SOP (except code 802) – Action 0500 2021 0225 model 223 (with code 802) Then follow the user guidance in XENTRY Diagnosis. 3. Disconnect XENTRY Diagnosis. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 990 09 02-5058 Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 02-4762* Connect/disconnect diagnostic system (XENTRY Diagnosis) 0.1 02-9334* Update software of Supplemental Restraint System (SRS) control unit (with XENTRY Diagnosis connected) 0.1 * Operation item may be invoiced only once for each workshop order. Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

**************************************************************************************************************

Recall Campaign Initial Notification

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update Passenger Seat Occupant Recognition System MY21 223 (S-Class) DATES: October 18, 2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification October 18, 2021 Campaign No. : NHTSA ID Campaign Desc. : Update Passenger Seat Occupant Recognition System TBA 21V789 21P2197438 This is to notify you of a new Recall Campaign to update the passenger seat occupant recognition system on 1,311 Model Year (“MY”) 2021 223 (S-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 18, 2021. Background Issue Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the airbag control unit software might not meet specifications. The control unit for the occupant recognition might be deactivated permanently by the airbag control unit upon vehicle shut-down. As a consequence, the passenger airbag might be deactivated despite an occupant sitting on the front passenger seat. This could increase the risk of injuries for the passenger in the event of a crash with a potential airbag deployment. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the airbag control unit software on the affected vehicles. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2021 Vehicle Model S-Class Vehicle Populations Total Recall Population 1,311 Total Vehicles in Dealer Inventory 113 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

SEOCONTENT-END