2020 Mercedes-Benz GLS-Class Airbag Control Unit Parameters

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IMPORTANT SAFETY RECALL 2021100001 This notice applies to your vehicle, VIN: Mercedes-Benz USA, LLC October, 2021 202 1100001 Dear Mercedes-Benz Owner: Replace Airbag Control Unit NHTSA Recall #21V771 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most convenient authorized MercedesBenz dealer f rom your smartphone, scan the QR code to the left. Information for Owners On certain MY 2020 GLS-Class vehicles, the airbag control unit software might not meet current production specifications. If the vehicle’s airbag control unit software does not meet current production specifications, the driver’s frontal airbag may not deploy properly. In the event of a crash with activation of the driver’s frontal airbag, the risk of injury to the driver might increase. An authorized Mercedes-Benz dealer will replace the airbag control unit, which includes the correct software, for the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2.5 hours, your dealer can provide you with a better estimate of the overall t ime for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the airbag control unit, which includes the correct parameter data set, under Recall Campaign# 20211 0000 1. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVI0-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive t his notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/ recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www .safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes~enz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in t he ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) Date Signature * *** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

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IMPORTANT SAFETY RECALL 2021100001 This notice applies to your vehicle, VIN: WD3PE7CC0A123456 Replace Airbag Control Unit NHTSA Recall #21V771 October, 2021 2021100001 WD3PE7CC0A123456 Allen Ambulo 13470 International Parkway Jacksonville, FL 32218 Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? On certain MY 2020 GLS-Class vehicles, the airbag control unit software might not meet current production specifications. If the vehicle’s airbag control unit software does not meet current production specifications, the driver’s frontal airbag may not deploy properly. In the event of a crash with activation of the driver’s frontal airbag, the risk of injury to the driver might increase. What will your DEALER DO? An authorized Mercedes-Benz dealer will replace the airbag control unit, which includes the correct software, for the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2.5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the airbag control unit, which includes the correct parameter data set, under Recall Campaign # 2021100001. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. Information for Owners If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA •A remedy is available for your vehicle. •Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. •This repair will be provided free of charge. To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. Mercedes-Benz USA, LLC Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. ❑ EXPORTED ❑ LEASE, VEHICLE RETURNED ❑ SCRAPPED ❑ SOLD ❑ STOLEN ❑ OTHER ❑ NEW OWNER INFORMATION ❑ MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE VIN: WD3PE7CC0A123456

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Recall Campaign Initial Notification

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Airbag Control Unit Parameters MY20 GLS-Class (X167 platform) DATE: 10/8/2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification October 8, 2021 Campaign No. : NHTSA ID Campaign Desc. : Airbag Control Unit Parameters TBD 21V771 21P2197426 This is to notify you of a Recall Campaign to replace the airbag control unit and software on 3 Model Year (“MY”) 2020 GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 8, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLS-Class vehicles (X167 platform), the airbag control unit software might not meet current production specifications. If the vehicle’s airbag control unit software does not meet current production specifications, in the event of a crash with activation of driver’s frontal airbag, the risk of injury to the driver might increase. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the airbag control unit, which includes the correct parameter data set, on the affected vehicles. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2020 Vehicle Model GLS-Class Vehicle Populations Total Recall Population 3 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLS-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 10/22/2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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Recall Campaign Launch Notification

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Replace Airbag Control Unit MY20 GLS-Class (X167 platform) DATE: 10/15/2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification October 15, 2021 Campaign No. : NHTSA ID Campaign Desc. : Replace Airbag Control Unit 2021100001 21V771 21P5494101 This is to notify you of a Recall Campaign to replace the airbag control unit on 3 Model Year (“MY”) 2020 GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 15th, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLS-Class vehicles (X167 platform), the airbag control unit software might not meet current production specifications. If the vehicle’s airbag control unit software does not meet current production specifications, in the event of a crash with activation of driver’s frontal airbag, the risk of injury to the driver might increase. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the airbag control unit, which includes the correct software, on the affected vehicles. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2020 Vehicle Model GLS-Class Vehicle Populations Total Recall Population 3 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLS-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 10/29/2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021100001, October 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLS-Class (167 platform) Model Year 2020 Replace Airbag Control Unit Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLS-Class vehicles (X167 platform), the airbag control unit software might not meet current production specifications. If the vehicle’s airbag control unit software does not meet current production specifications, in the event of a crash with activation of driver’s frontal airbag, the risk of injury to the driver might increase. MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the airbag control unit, which includes the correct software, on the affected vehicles. Prior to performing this Campaign:  VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 3 vehicles are affected. Order No. P-SC-2021100001 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-SC-2021100001 Replace Airbag Control Unit Model 167  Ensure use of XENTRY Diagnosis version BD/DVD (06/2021) or higher.  Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.  Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.  Use a battery charger to ensure sufficient power supply of the vehicle’s on-board electrical system battery (greater than 12.5 V).  If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order. Work Procedure 1. Replace Supplemental Restraint System (SRS) control unit (AR91.60-P-0624ME). Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 941 01 02-0737 Replace SRS control unit Includes: Disconnect/connect ground line of battery 2.1 02-4762* Connect/disconnect diagnostic system (XENTRY Diagnosis) 0.1 02-5058 Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 *Operation item may be invoiced only once for each workshop order. Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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