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| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign Launch Notification Retrofit Exhaust System Vibration Damper MY21 167 (GLE-Class, GLS-Class) |
DATE: October 1, 2021 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Service Campaign Launch Notification | October 1, 2021 | ||
| Campaign No. : | Campaign Desc. : | Retrofit Vibration Damper for Exhaust System | |
| 2021070018 | 21P4991006 | ||
| This is to notify you of the Service Campaign Launch to retrofit the exhaust system vibration damper in 2,945 Model Year (“MY”) 2021 GLE-Class and GLS-Class (167 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on October 1, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021 GLE-Class and GLS-Class (167 platform) vehicles, the exhaust system does not correspond to the current production configuration. It is possible that the vibration damper assembly could become damaged due to vibrations while driving. | ||
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the exhaust system vibration damper assembly. | ||
| Parts | The Remedy is available and can be performed as necessary. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2021 | ||
| Vehicle Model | GLE-Class, GLS-Class | ||
| Vehicle Populations | |||
| Total Campaign Population | 2945 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2021070018, October 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class and GLS-Class (167 platform) Model Year 2021 Retrofit Vibration Damper for Exhaust System |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021 GLE-Class and GLS-Class (167 platform) vehicles, the exhaust system does not correspond to the current production configuration. It is possible that the vibration damper assembly could become damaged due to vibrations while driving. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the exhaust system vibration damper assembly.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 2,945 vehicles are affected.
Order No. P-SC-2021070018
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record
Retrofit Vibration Damper for Exhaust System
Model 167
Work Procedure
- Remove lower rear engine compartment lining. For basic data, see 20-P-1105ME.
- Retrofit vibration damper.
2.1 Remove bolts (A) from catalytic converter mounting support (Figure 1).
Removed bolts are no longer required!
2.2 Attach new bolts to catalytic converter mounting support.
Part number of new bolts N000000 004917.
Do not tighten new bolts (Figure 2)!
2.3 Prepare vibration damper bracket (B) for installation (Figure 3).
2.3.1. Remove nuts (C) and washers (D) from vibration damper bracket (Figure 3).
2.3.2. Remove U- bolt (E) from vibration damper bracket (Figure 3).
2.4 Position vibration damper bracket at catalytic converter exhaust pipe.
The U-shaped vibration damper bracket section must be flush with the catalytic converter exhaust pipe (Figure 4)!
The open-ended elongated holes of the vibration damper bracket must face the same direction as the open-ended elongated holes of the catalytic converter mounting bracket. (Figure 5)!
2.5 Tighten bolts (F) for the vibration damper bracket to the catalytic converter bracket (Figure 6).
Torque: 20 Nm !
2.6 Position U-bolt, washers and nuts of vibration damper.
2.6.1 Attach U-bracket above exhaust pipe on vibration damper.
2.6.2 Attach clamping disks to U-bolt.
Ensure clamping disks are correctly aligned!
The raised side of the washer must point in direction of nut (Figure 7)!
2.6.3 Secure nuts of vibration damper.
2.6.3.1 Attach nuts to vibration damper.
Torque: 5 Nm !
2.6.3.2 The threaded ends of the U-bolt must have the same length/number of threads protruding from the back side of the nuts before torqueing to specification (Figure 8).
Two complete turns of the nuts on the U-bolt!
2.6.3.3 Tighten nuts at vibration damper!
Torque: 12 Nm !
- Assemble lower rear engine compartment lining in reverse order.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 2 | Bolt (hexalobular M8 X 25) | N 000000 004917 |
| 1 | Vibration damper | A 167 491 94 00 |
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
| Damage Code | Operation Number | Description | Labor Time (hrs.) |
| 49 910 06 | 02-1969 | Retrofit vibration damper at exhaust system
Includes: Remove/install lower rear engine compartment lining and lower center section |
0.8 h |
| 02-9676 | Extra work for: Remove/install engine compartment lining in vehicle with underbody protection | ZM |
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
Retrofit Vibration Damper for Exhaust System
Model GLE-Class and GLS-Class (167 platform)
Model Year 2021
https://www.startekinfo.com/service/download-document/outside/225792/
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- IT FROM XUQCAH MATERIAL AND FOIMOJSK PAR ENT AND Thurder LOVER
- The exhaust pipe Decorate cover changes the ordinary exterior and adds cool design
- Easy to install with adhesive tapes, no damage to your car; Clean the position before installation, and heat the tape a little for better adhesion
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- Materials: Made of 304 Stainless steel has very strong anti-corrosive, Never Rusty.
- Weld On installation and Thickness Double Wall Slant Rolled Edge Design
- 12 MONTHS WORRY-FREE :We maintain high standard of excellence and strive for 100 percent customer satisfaction. If you have any query of your order, please feel free to contact us firstly before you leave a feedback, we will get back to you within 12 hours on working day!
- The product is made of 304 stainless steel with electroplating process. The surface is bright black. Never fade.
- Easy to install with adhesive tapes, no damage to your car. Clean the position before installation, and heat the tape a little for better adhesion.Please carefully check whether the installation position of your car is consistent with the picture before buying, so as to avoid buying the wrong product. thank you
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- The product fit for Mercedes-Benz A Class W176(A200 2016-2019,A220 2019-2020),B Class (B250 2015-2019),C Class W205 (2015-2020),E Class W212 W213 (2014-2020),CLA Class C117 (CLA 200 2017-2019,CLA 250 2017-2019),GLC Class X253 (2016-2019),GLE Class (2016-2019),GLS Class (2017-2019)
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- MATERIALS: Made of 304 Stainless steel has very strong anti-corrosive, Never Rusty.
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- 100% GUARANTEED & SERVICE:You will get 12-months service, hassle-free return and money back policy, buy with confidence! We maintain high standard of excellence and strive for 100% customer satisfaction. If you have any query of your order, PLEASE FEEL FREE TO CONTACT US FIRSTLY BEFORE YOU LEAVE A FEEDBACK, we will get back to you within 12 hours on working day!
- The product is made of 304 stainless steel with electroplating process. The surface is bright black. Never fade.
- The exhaust pipe Decorate cover changes the ordinary exterior and adds cool design
- Easy to install with adhesive tapes, no damage to your car. Clean the position before installation, and heat the tape a little for better adhesion.
- The product fit for Mercedes-Benz A Class W176(A200 2016-2019,A220 2019-2020),B Class (B250 2015-2019),C Class W205 (2015-2020),E Class W212 W213 (2014-2020),CLA Class C117 (CLA 200 2017-2019,CLA 250 2017-2019),GLC Class X253 (2016-2019),GLE Class (2016-2019),GLS Class (2017-2019)
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- 100% GUARANTEED & SERVICE:You will get 12-months service, hassle-free return and money back policy, buy with confidence! We maintain high standard of excellence and strive for 100% customer satisfaction. If you have any query of your order, PLEASE FEEL FREE TO CONTACT US FIRSTLY BEFORE YOU LEAVE A FEEDBACK, we will get back to you within 12 hours on working day!
- 【Excellent Protection】Give great protection for your car exhaust tail pipe, prevent the surface of interior exhaust tail pipe from scratches, dust
- 【Simplify Installation Steps】Only 3 minutes can make up, no modification, cutting, or drilling required
- 【High Temperature Resistance】Made of premium stainless steel material, not easy to aging and abrasion resistant
- 【Restore Design】Restore the original car design, release the wild sports nature
- 【Glossy Black】Smooth and bright color, unique appearance for increasing your racing unique
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