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| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign Launch Notification Check Right Mounting Support for Cross Strut on Underbody MY21 205, 213, 238, 257, and 290 ( C-Class, E-Class, CLS-Class, and GT-Class) |
DATE: September 17, 2021 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Service Campaign Launch Notification | September 17, 2021 | ||
| Campaign No. : | Campaign Desc. : | Check Right Mounting Support for Cross Strut on Underbody | |
| 2021090004 | 21P6191001 | ||
| This is to notify you of the Service Campaign Launch to check the right mounting support for the cross strut on the underbody on 1,163 Model Year (“MY”) 2021 205, 213, 238, 257, and 290 (C-Class, E-Class, CLS-Class, and GT-Class) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on September 17, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform), the right mounting support for the cross strut on the underbody might not correspond to current specifications. It is possible that the mounting support could be cracked. | ||
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check the right mounting support for the cross strut on the affected vehicles and treat the crack with cavity protection wax, if necessary. | ||
| Parts | The Remedy is available and can be performed as necessary. Replacement rate is ~1%. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2021 | ||
| Vehicle Model | C-Class, CLS-Class, E-Class, and GT-Class | ||
| Vehicle Populations | |||
| Total Campaign Population | 1,163 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2021090004, September 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform) Model Year 2021 Check Right Mounting Support for Cross Strut on Underbody |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform), the right mounting support for the cross strut on the underbody might not correspond to current production specifications. It is possible that the mounting support could be cracked. An authorized Mercedes-Benz dealer will check the right mounting support for the cross strut on the affected vehicles and treat the crack with cavity protection wax, if necessary.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 1,163 vehicles are affected.
Order No. P-SC-2021090004
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Check/test procedure
- Release underfloor paneling in area of crash strut (B, Figure 1).
- Unscrew crash strut (B, Figure 1) and move until mounting support is visible.
Screw for center stiffener to frame floor assembly M10 – 23 Nm
Screw for center stiffener to frame floor assembly M6 – 8 Nm
- Check right mounting support (A, Figure 1) for cracks in area (C, Figure 1) from outside.
-
- Crack in mounting support (A) in area (C) visible from outside: Carry out work procedure.
- Mounting support (A) not damaged in area (C): End measure.
Work procedure
- Apply cavity protection to crack.
Caution: Do not let wax come into contact with thread.
- Assemble in reverse order.
Screw for center stiffener to frame floor assembly M10 – 23 Nm
Screw for center stiffener to frame floor assembly M6 – 8 Nm
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Cavity sealing wax | A 000 986 72 70 10 |
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
With check
Operation: (02-0929) Check right mounting support for cross strut on underbody
| Damage Code | Operation Number | Labor Time (hrs.) |
| 61 910 01 | 02-0929 | 0.4 |
With check and repair
Operation:
(02-0929) Check right mounting support for cross strut on underbody
(02-0930) Repair right mounting support for cross strut on underbody (after check)
| Damage Code | Operation Number | Labor Time (hrs.) |
|
61 910 01 |
02-0929 | 0.4 |
| 02-0930 | 0.3 |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-SC-2021090004
Check Right Mounting Support for Cross Strut on Underbody
Model C-Class, CLS-Class, E-Class, and AMG GT-Class vehicles ( 205, 213, 238, 257, and 290 platform)
Model Year 2021
https://www.startekinfo.com/service/download-document/outside/225750/
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SaleBestseller No. 1
EPAuto 1/2-inch Drive Click Torque Wrench, 10-150 ft/lb, 13.6-203.5 N/m
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
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LEXIVON 3/8-Inch Drive Click Torque Wrench 10~80 Ft-Lb/13.6~108.5 Nm (LX-182)
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
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Hairich 1/2 Inch Drive Click Torque Wrench, Dual-direction Torque Wrench 10-170.0ft.lb/13.60-230.5Nm, 72-tooth Torque Wrenches with Dual Range Scales, ±3% High Precision Torque Wrench For Bike
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
Bestseller No. 4
SUERCUP 3/8-Inch Drive Click Torque Wrench - 5-45 Ft-Lb/6.8-61Nm, ±3% High Accuracy Torque Wrench, Dual-Direction Adjustable 72 Tooth Click Torque Wrench for Bike, Motorcycle and Car Repair
- 【High Precision&Quick Reading】: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is ± 3%, making it an essential helper for you.
- 【Safe and Reliable Operation】: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque.
- 【High Quality and Durable Material】: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel. High quality materials resist corrosion and are durable.
- 【Quick Torque Setting】: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using.
- 【Easy to Store and Widely Use】: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and is the best helper for you🎁. 🔔 And we provide 12 months warranty. If you have any questions, please feel free to contact us.
Bestseller No. 5
VANPO 1/4 & 3/8 & 1/2-inch Drive Click Torque Wrench, 3Pcs Torque Wrench Set 20-240in.lb, 5-45ft.lb, 20-160ft.lb, Dual-Direction Adjustable 72-Tooth Torque Wrench for Bike, Moto, Car Maintenance
- 【3Pcs Torque Wrench Set】 The calibration error range is ±3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240in.lb, 3/8 inch 5-45ft.lb, 1/2 inch 20-160ft.lb.
- 【Safe & Reliable】 When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- 【Quick Release Button】 This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- 【Easy to Set】First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- 【Widely Use】The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We provide 12 months warranty. If you have any questions, please feel free to contact us.
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CRAFTSMAN Torque Wrench, 1/2" Drive (CMMT99434)
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
Bestseller No. 7
TEKTON 3/8 Inch Drive Micrometer Torque Wrench (10-80 ft.-lb.) | 24330
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
Bestseller No. 8
1/2" Drive Click Torque Wrench with Deep Impact Socket (6~24mm) ,Dual-Range【10-170ft.lb/10-227Nm】±3% Precision,Dual-Direction Adjustable Torque Wrench,10"Extension Bar,Universal Joint,Drill Adapter
- 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
- 👍【𝐄𝐚𝐬𝐲-𝐭𝐨-𝐑𝐞𝐚𝐝】The scale of this 1/2 drive torque wrench is laser-engraved, using a black background with white markings. dinamometrica de 1/2 ensures clear and easy readability of the scale, even in sunlight. With a dual-scale design, users can conveniently read torque values in two different units according to their preferences, without the need for conversion!
- ⚙️【±𝟑% 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐒𝐢𝐦𝐩𝐥𝐞 𝐋𝐨𝐜𝐤𝐢𝐧𝐠 𝐑𝐢𝐧𝐠】Our torque wrench 1/2 drive meets the high precision standard of ±3% and comes with a traceable serial certificate. You can use it with confidence! Moreover, its graduation ring is tightly locked, with smaller incremental values, ensuring precise and consistent torque output even after multiple uses. This reduces the hassle of frequent adjustments. It is undoubtedly an excellent tool for your work!
- 🔊【𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝】This torque wrenches has been upgraded to have a louder "Click" sound. We conducted over 25,000 tests to ensure that each product produces a click sound volume of no less than 45dB when the torque value exceeds 34 lbf·ft. When you hear the distinct click sound, it indicates that the preset torque has been reached, signaling you to stop applying force. You no longer need to worry about damaging your mechanical components.
- 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value. Additionally, it includes a quick-release head design, allowing it to replace the wrench head accessories more easily!
Bestseller No. 9
TEKTON 1/4, 3/8, 1/2 Inch Drive Micrometer Torque Wrench Set (3-Piece) | TRQ99901
- Includes 1-pc. 1/4 in. drive micrometer torque wrench (20-200 in.-lb.) with storage case and product manual; 1-pc. 3/8 in. drive micrometer torque wrench (10-80 ft.-lb.) with storage case and product manual; 1-pc. 1/2 in. drive micrometer torque wrench (25-250 ft.-lb.) with storage case and product manual
- Wrenches emit a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet heads drive in both directions and measure torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
Bestseller No. 10
YIYEIE 50Pcs Master Bike Torque Wrench Set, 1/4 Inch Drive, 10-220 IN.LB (1-24.9 Nm), Inch Pound Click Torque Wrench with Bit Sockets, 0.1 Nm Micro, 3/8 Adapter, Pro Bicycle Tool Kit for MTB
- 50Pcs Master Bike Tool: This kit includes a 1/4" drive torque wrench and comprehensive bit sockets: Hex 2-10, Torx 8-40, 6 Point 4mm-15mm, Pozi PZ0-PZ3, Slotted SL4 SL8, Robertson Square S1 S2 S3. Adapters: 1/4" to 3/8" Adapter, 1/4" Bit Holder, 1/4" Universal Joint, 1/4" Bit Adapter, 1/4" Drill Adapter, and 4-inch Extension Bar. Comes with a protective storage case.
- ± 3% High Precision: Accuracy error within ±3%, dual torque range scale of 10-220 lbf.in/1-24.9 nm, with 1 in.lb (0.1nm) micro-adjustment. Each bike torque wrench includes a calibration certificate with a traceable serial number. This inch pound torque wrench ensures that bolts and nuts are tightened to the correct torque, preventing damage from over-tightening.
- Reliable Click-Stop, No More Guess: Simply listen for the reassuring "Click" or feel it through the wrench handle when you've reached the pre-set torque value. This signals you to stop applying force, ensuring your items are safe and secure.
- 72-Tooth and Quick Release: Featuring a reversible 72 teeth ratchet head, this small torque wrench allows for dual directions with ease. The quick-release button ensures a secure fit and rapid socket swapping. Various bit sockets and 1/4 inch drive adapters provides great compatibility.
- High Quality and Durable: Exceeds ASME & DIN-ISO Standards. Crafted from high-strength Cr-V steel and aerospace Aluminum, ensuring durability, rust resistance, and corrosion resistance. Perfect for bicycle and motorcycle repair, E-bike, home maintenance. Great gift for bicycle enthusiasts or anyone in need of a reliable and durable tool.
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