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July 12, 2021 NHTSA CAMPAIGN NUMBER: 21V527000
Side Impact Crash Sensor Connectors May Loosen
Air bags and seatbelts that don’t function as intended can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V527
Manufacturer Mercedes-Benz USA, LLC
Components AIR BAGS
Potential Number of Units Affected 542
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 CLS450, AMG E53, AMG CLS53, E350, E450, AMG GT43, AMG GT53, 2020 S450, S560, G550, AMG GLC63, 2020-2021 GLC300, and AMG G63 vehicles. The side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash.
Remedy
Dealers will inspect and replace as necessary, the side impact crash sensors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021070032/33.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Check the Side-impact Crash Sensor MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class (213, 222, 253, 257, 290 and 463 platform) | DATE: July 16, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Check the Side Crash Sensor | |
TBA | 21V527 | 21P2197412
21P2197334 | ||
This is to notify you of a new Recall Campaign to check the side-impact crash sensors on 542 Model Year (“MY”) 2020-2021 E-Class (213 platform), S-Class (222 platform), GLC (253 platform), CLS (257 platform), AMG GT 4-doors coupe (290 platform) and G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 16, 2021. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() | |||
What We’re Doing | An authorized Mercedes-Benz![]() | |||
Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2020-2021 | |||
Vehicle Model | CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class | |||
Vehicle Populations | ||||
Total Recall Population | 542 | |||
Total Vehicles in Dealer Inventory | 1 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 CLS-Class, E-Class, GClass, AMG GT-Class, GLC-Class and S-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Check the Side-impact Crash Sensor MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class (213, 222, 253, 257, 290 and 463 platform) | DATE: August 20, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Recall Campaign Launch Notification | August 20, 2021 | ||
Campaign No. : | NHTSA ID | Campaign Desc. : | Check the Side Crash Sensor |
2021070032
2021070033 | 21V527 | 21P9193111
21P9193112 | |
This is to notify you of the Recall Campaign Launch to check the side-impact crash sensors on 542 Model Year (“MY”) 2020-2021 E-Class (213 platform), S-Class (222 platform), GLC (253 platform), CLS (257 platform), AMG GT 4-doors coupe (290 platform) and G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021. | |||
Background | |||
Issue | Mercedes-Benz![]() ![]() performance, which could increase the risk of injury. When the issue occurs, a specific warning message is displayed and the SRS warning lamp is illuminated in the instrument cluster. | ||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | ||
Parts | The remedy is available and can be performed. Please note that the estimated replacement rate is 7%. Parts should only be ordered in the event a replacement is required. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | 2020-2021 | ||
Vehicle Model | CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class | ||
Vehicle Populations | |||
Total Recall Population | 542 | ||
Total Vehicles in Dealer Inventory | 0 | ||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 CLS-Class, E-Class, G-Class, AMG GT- Class, GLC-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class vehicles covered by this notification until the vehicle has been repaired.
| |||
Next Steps/Notes | |||
Customer Notification Timeline | Customer letters will be mailed on September 3, 2021. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer. | ||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2021070032, August 2021
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Models various Model year 2020-2021 Check the Side Crash Sensor (Front and Rear Doors) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has determined that on certain Model Year (“MY”) 2020-2021 E-Class (213 platform), S-Class (222 platform), GLC (253 platform), CLS (257 platform), AMG GT 4-doors coupe (290 platform) and G-Class (463 platform) vehicles, the locking mechanism for the electrical connector on the side-impact crash sensors might not meet current production specifications. In this case, the side-impact crash sensor connector might loosen over the vehicle’s lifetime. In the event of a side impact crash, this may lead to a delayed activation of the restraint systems, which could increase the risk of injury. When the issue occurs, a specific warning message is displayed and the SRS warning lamp is illuminated in the instrument cluster. An authorized Mercedes-Benz
dealer will check the side-impact crash sensors in the doors on the affected vehicles and replace them, if necessary.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 138 vehicles are affected.
Order No. P-RC- 2021070032
Check airbag-pressure sensors in the front doors and rear doors and replace if necessary Models 213, 222, 253, 257, 290, and 463
Check/test procedure
- Remove door lining on left and right front doors.
For basic data of models 213 and 253, see AR72.10-P-1000LW.
For basic data of model 222, see AR72.10-P-1000LF.
For basic data of models 257 and 290, see AR72.10-P-6575FR.
For basic data of model 463, see AR72.10-P-1000XG.
- Remove door lining on left and right rear doors.
For basic data of models 213 and 253, see AR72.12-P-1010LW.
For basic data of model 222, see AR72.12-P-1010LF.
For basic data of models 257 and 290, see AR72.12-P-1011FR.
For basic data of model 463, see AR72.12-P-1010XG.
- Disconnect the plugs on all four airbag pressure sensors (A, Figure 1) and check whether the two catch tabs (B, Figure 2) are present.
The door modules must not be removed!
Two catch tabs must be present!
Figure 3: Not OK depiction.
a. If there is only one catch tab: Carry out work procedure.
b. If two catch tabs are present: End measure.
Work procedure
- Replace defective airbag pressure sensor.
Up to four airbag pressure sensors can be affected.
For basic data of models 213 and 253, see AR91.60-P-0760LW.
For basic data of model 222, see AR91.60-P-0760LF.
For basic data of models 257 and 290, see AR91.60-P-0760FR.
For basic data of model 463, see AR91.60-P-0760XG.
Contrary to the work instructions in WIS, it is not required to check the supplemental restraint system (SRS) with the diagnostic system.
- Assemble in reverse order.
Primary Parts Information
Qty. | Part Name | Part Number |
As required | Airbag pressure sensor | A 213 905 14 00 |
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation:
(02-0634) Check airbag pressure sensor in front and rear doors on left and right
Models: 253, 257 and 290
Includes: Remove/install 4 door trims
(02-0634) Check airbag pressure sensor in front and rear doors on left and right
Models: 213 and 222
Includes: Remove/install 4 door trims
(02-0634) Check airbag pressure sensor in front and rear doors on left and right
Model: 463
Includes: Remove/install 4 door trims
(02-0635) Replace one airbag pressure sensor
(after check)
Includes: Disconnect ground line of starter battery
(02-0636)* Replace each remaining airbag pressure sensor
(one pressure sensor removed)
Damage Code | Operation Number | Labor Time (hrs.) |
91 931 11 | 02-0634 Models: 253, 257 and 290 | 1.5 |
02-0634 Models: 213 and 222 | 1.6 | |
02-0634 Model: 463 | 1.8 | |
02-0635 | 0.3 | |
02-0636* | 0.1 |
* Use operation item as often as necessary
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-RC- 2021070032
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Check the Side-impact Crash Sensor MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class (213, 222, 253, 257, 290 and 463 platform) | DATE: August 20, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Recall Campaign Launch Notification | August 20, 2021 | ||
Campaign No. : | NHTSA ID | Campaign Desc. : | Check the Side Crash Sensor |
2021070032
2021070033 | 21V527 | 21P9193111
21P9193112 | |
This is to notify you of the Recall Campaign Launch to check the side-impact crash sensors on 542 Model Year (“MY”) 2020-2021 E-Class (213 platform), S-Class (222 platform), GLC (253 platform), CLS (257 platform), AMG GT 4-doors coupe (290 platform) and G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021. | |||
Background | |||
Issue | Mercedes-Benz![]() ![]() | ||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | ||
Parts | The remedy is available and can be performed. Please note that the estimated replacement rate is 7%. Parts should only be ordered in the event a replacement is required. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | 2020-2021 | ||
Vehicle Model | CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class | ||
Vehicle Populations | |||
Total Recall Population | 542 | ||
Total Vehicles in Dealer Inventory | 0 | ||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 CLS-Class, E-Class, G-Class, AMG GT- Class, GLC-Class and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class vehicles covered by this notification until the vehicle has been repaired.
| |||
Next Steps/Notes | |||
Customer Notification Timeline | Customer letters will be mailed on September 3, 2021. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2021070033, August 2021
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Models various Model year 2020-2021 Check the Side Crash Sensor (Front doors only) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has determined that on certain Model Year (“MY”) 2020-2021 E-Class (213 platform), S-Class (222 platform), GLC (253 platform), CLS (257 platform), AMG GT 4-doors coupe (290 platform) and G-Class (463 platform) vehicles, the locking mechanism for the electrical connector on the side-impact crash sensors might not meet current production specifications. In this case, the side-impact crash sensor connector might loosen over the vehicle’s lifetime. In the event of a side impact crash, this may lead to a delayed activation of the restraint systems, which could increase the risk of injury. When the issue occurs, a specific warning message is displayed and the SRS warning lamp is illuminated in the instrument cluster. An authorized Mercedes-Benz
dealer will check the side-impact crash sensors in the doors on the affected vehicles and replace them, if necessary.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 404 vehicles are affected.
Order No. P-RC-2021070033
Check airbag pressure sensors in front doors, replace if necessary Models 213, 222, 253, 257, and 290
Check/test procedure
- Remove door lining on left and right front doors.
For basic data of models 213 and 253, see AR72.10-P-1000LW.
For basic data of model 222, see AR72.10-P-1000LF.
For basic data of models 257 and 290, see AR72.10-P-6575FR.
- Disconnect plug from airbag pressure sensors (A, Figure 1) of front doors and check
a. Only one catch tab present: Carry out work procedure.
b. Two catch tabs present: End measure.
Work procedure
- Replace defective airbag pressure sensor.
Up to two airbag pressure sensors may be affected.
For basic data of models 213 and 253, see AR91.60-P-0760LW.
For basic data of model 222, see AR91.60-P-0760LF.
For basic data of models 257 and 290, see AR91.60-P-0760FR.
Contrary to the work instructions in WIS, it is not necessary to check the Supplemental Restraint System (SRS) with the diagnostic system.
- Assemble in reverse order.
Primary Parts Information
Qty. | Part Name | Part Number |
As required | Airbag pressure sensor | A 213 905 14 00 |
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation:
(02-0637) Check airbag pressure sensor in left and right front doors
Models: 253, 257, and 290
Includes: Remove/install 2 door trims
(02-0637) Check airbag pressure sensor in left and right front doors
Models: 213 and 222
Includes: Remove/install 2 door trims
(02-0638) Replace one airbag pressure sensor (after check)
Includes: Disconnect ground line of starter battery
(02-0639) Replace a further airbag pressure sensor (one pressure sensor removed)
Damage Code | Operation Number | Labor Time (hrs.) |
91 931 12 | 02-0637 Models: 253, 257, and 290 | 0.9 |
02-0637 Models: 213 and 222 | 1.0 | |
02-0638 | 0.3 | |
02-0639 | 0.1 |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-RC-2021070033
Mercedes-Benz Part 573 Submission
Original Submitted to Portal July 12, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In September 2020, MBAG received an initial report from the supplier of the side impact crash sensors describing the possibility that in a certain batch of these sensors, the electrical connector housing might not meet specifications.
Subsequently, potentially affected vehicles were determined based on the production date and serial numbers of the potentially affected sensors as reported by the supplier. In October and November 2020 plant rework campaigns were started to rework potentially affected vehicles. In parallel, analysis of the vehicles’ locations showed that some vehicles with sensors from the batch identified by the supplier had already left the plant.
In December 2020, initial analyses regarding the potential effects of installing an affected sensor were conducted.
Between January and March 2021, further analyses of the potential consequences were conducted based on shaker and shock tests. During these tests, affected sensors were exposed to vibrations and loads which are expected to occur over the vehicle’s lifetime. During these tests, the electrical connectors did not loosen despite the locking mechanism not meeting specifications.
From April 2021, the results of these tests were evaluated and the initial test results did not suggest a deterioration in the performance of the affected sensors. In order to confirm those initial findings, additional analyses of the sensor, connector and wiring harness installation in different affected door variants were conducted in order to determine if there is a possibility of the sensor loosening on a builtup vehicle. Additionally, pull-out forces of the connectors on affected housings were measured.
In June 2021, simulations of the performance of restraint systems and occupant loads in the event of a side impact crash with an already loosened plug connection were performed. The results indicated that should a side impact crash occur in this condition, the necessary restraint systems would be activated by signals from other sensors within the SRS system.
While the analysis indicated that it is unlikely that an affected connector could loosen over the lifetime of the vehicle, it is possible the detection of a side impact crash and activation of the restraint systems might be delayed, which would result in a reduced restraint and protection performance of the vehicle.
On July 2, 2021, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
SEOCONTENT-START
September, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2020-2021 E-Class, S-Class, GLC-Class, CLS-Class, AMG GT 4-doors coupe and G-Class vehicles. Our records indicate
that your vehicle is included in the affected population of vehicles.
What is the CONCERN? In certain MY20-21 E-Class, S-Class, GLC-Class, CLS-Class, AMG GT 4-doors coupe and G-Class vehicles, the
locking mechanism for the electrical connector on the side impact crash sensors might not meet current
production specifications. In this case, the side impact crash sensor connector might loosen over time. In the
event of a crash with a side impact, the activation of the air bags and seat belts might be delayed, potentially
resulting in a reduced restraint performance, which could increase the risk of injury. When the issue occurs, a
specific warning message is displayed and the SRS warning lamp is illuminated in the instrument cluster.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the side impact crash sensors in the doors on the affected
vehicles and replace them, if necessary. This service will be provided free of charge. We are dedicated to
always delivering the best customer experience, and respect for your time is a top priority. While the minimum
repair time can be less than 3 hours, your dealer can provide you with a better estimate of the overall time for
this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for
other repair measures that might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to check the side impact crash sensor under Recall Campaign #
2021070032/33.
You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located
above your name at the top of this letter
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining
open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair
at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized
Mercedes-Benz dealer can confirm availability
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
Information for Owners I f this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone,
scan the QR
code to the left.
This notice applies to your vehicle, VIN:
IMPORTANT SAFETY RECALL 2021070032/33
Check the Side Impact Crash Sensor
NHTSA Recall #21V527
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
2021070032/33
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
15 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ![]() | AMG CLS53 | 2021 |
MERCEDES-BENZ![]() | AMG E53 | 2021 |
MERCEDES-BENZ![]() | AMG G63 | 2020-2021 |
MERCEDES-BENZ![]() | AMG GLC63 | 2020 |
MERCEDES-BENZ![]() | AMG GT43 | 2021 |
MERCEDES-BENZ![]() | AMG GT53 | 2021 |
MERCEDES-BENZ![]() | CLS450 | 2021 |
MERCEDES-BENZ![]() | E350 | 2021 |
MERCEDES-BENZ![]() | E450 | 2021 |
MERCEDES-BENZ![]() | G550 | 2020 |
MERCEDES-BENZ![]() | GLC300 | 2020-2021 |
MERCEDES-BENZ![]() | S450 | 2020 |
MERCEDES-BENZ![]() | S560 | 2020 |
15 Associated Documents
Recall Acknowledgement
RCAK-21V527-1991.pdf 645.103KB
Defect Notice 573 Report
RCLRPT-21V527-4233.PDF 220.292KB
Chronology
RMISC-21V527-0048.pdf 67.821KB
Recall 573 Report – Amendment 1
RCLRPT-21V527-3955.PDF 220.289KB
Recall 573 Report – AMENDMENT 2
RCLRPT-21V527-9496.PDF 220.299KB
Recall 573 Report – AMENDMENT 3
RCLRPT-21V527-3452.PDF 220.288KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification , Check the Side-impact Crash Sensor
RCMN-21V527-2369.pdf 201.036KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V527-3805.PDF 211.248KB
Remedy Instructions and TSB
RCRIT-21V527-7544.pdf 479.761KB
Remedy Instructions and TSB
RCRIT-21V527-9489.pdf 449.499KB
Recall 573 Report – AMENDMENT 4
RCLRPT-21V527-5018.PDF 220.305KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V527-9149.pdf 212.571KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check the Side-impact Crash Sensor MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class(213, 222, 253, 257, 290 and 463 platform)
RCMN-21V527-7741.pdf 595.265KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check the Side-impact Crash Sensor MY20-21 CLS-Class, E-Class, G-Class, AMG GT-Class, GLC-Class and S-Class(213, 222, 253, 257, 290 and 463 platform)
RCMN-21V527-5610.pdf 564.908KB
Recall Quarterly Report #3, 2022-1
RCLQRT-21V527-3677.PDF 211.33KB
Latest Recalls Documents
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart
AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
- 【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
- 【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
- 【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
- 【Unlock FCA Secure Gateway】Supports cutting-edge CAN FD protocol, making it compatible with modern vehicles including 2020+ GM & Chrysler
. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler
, Jeep, Fiat
, and others.
- Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
- Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
- Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
- Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
- User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know). This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- 【ENHANCED DIAGNOSTIC SCAN TOOL WITH ABS/SRS/ECM/TCM SYSTEMS】 The XpertAuto S515 OBD2 scan diagnostic tool helps diagnose issues with ABS, SRS, ECM, and TCM systems. This car diagnostic scan tool reads and clears error codes, reads data streams, retrieves ECU info,and quickly locates ABS, SRS, ECM, TCM problems
- 【8 HOT RESET SERVICES】The XpertAuto S515 professional level car code reader and reset tool offers 8 hot reset services, including oil, airbag, SAS, EPB, ETS, ABS bleed, DPF regeneration and battery reset. This car code reader is perfect for thoughtful and attentive service, covering everything from routine maintenance and warning light removal to auto part replacement and more
- 【PROFESSIONAL-GRADE OBD2 SCANNER】 The car scanner diagnostic tool delivers professional-grade functionality at a consumer price. It covers all the essentials: Read Codes, Erase Fault Codes, MIL Fault Indicator Light, Live Data, EVAP System Test, View Freeze-Frame, Vehicle Info, I/M Readiness, and DTCs Look-up, ensuring accurate diagnosis and peace of mind
- 【AUTOSEARCH VIN - SCREENSHOT & RECORDING】 The Vehicle Code Reader features intelligent Auto VIN technology for fast and accurate one-touch vehicle identification. It scans ECUs, collects vehicle information and performs diagnostics on selected systems. This car diagnostic tool comes with unique screenshot and video recording function, allowing you to save extensive data effortlessly
- 【MULTIPLE DISPLAY OF LIVE DATA】 The car diagnostic tool can display data streams through numbers, images, and a combination of both. It also allows comparison with historical data for a comprehensive view of your car's condition and changes at a glance. Car diagnostic reports can be easily saved, shared, printed, and emailed
- ✨NT604 includes all features of FOXWELL NT201/NT301 and adds deep diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission) beyond their 10 basic OBD2 functions. FOXWELL NT604 is capable of conducting in-depth diagnostics on these 4 systems, thoroughly checking for potential faults one by one. It also supports the printing of diagnostic reports, allowing you to directly take the report to an auto repair shop for repairs and thus saving on inspection costs.
- 【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2025 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
- 【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
- 【Cover 10000+ Cars &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2025. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
- 【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee, No Micro SD Cards, No registration required】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
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