2020 Mercedes-Benz GLB-Class Check the Voltage Converter

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July 12, 2021 NHTSA CAMPAIGN NUMBER: 21V526000

Excessive Voltage at Second-Row Power Outlet

Excessive voltage through the accessory power outlet to a connected device can increase the risk of a fire.

 

NHTSA Campaign Number: 21V526

Manufacturer Mercedes-Benz USA, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 1,690

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB 250 vehicles. The accessory power outlet for the second-row seating may have excessive voltage due to an incorrect voltage converter socket.

 

Remedy

Dealers will inspect and replace the voltage converter, as necessary, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021080005.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check the Voltage Converter
MY20 247(GLB-Class)
Date: July 16, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

A Daimler AG Company


Campaign No. : NHTSA ID : Campaign Desc. : Check the Voltage Converter
TBA 21V526 21P2197362
This is to notify you of a new Recall Campaign to check the voltage converter in 1,690 Model Year (“MY”) 2020 247 (GLB-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 16, 2021.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB (247 platform) vehicles, the voltage converter used with the115V socket for second row seating might not meet specifications. In this case, the voltage at the socket might be 230V instead of 115V. As a consequence, a risk of fire through a connected device cannot be ruled out.
What We’re Doing MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will check the voltage converter on the affected vehicles and replace it as necessary.
Parts The remedy is not available at this time. An additional notification will be posted once the remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLB-Class
Vehicle Populations
Total Recall Population 1,690
Total Vehicles in Dealer Inventory 6
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

 

 Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Daimler AG Company

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check the Voltage Converter
MY20 247 (GLB-Class)
DATE:  August 27, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Recall Campaign Launch Notification August 27, 2021
Campaign No. :  NHTSA ID Campaign Desc. :    Check the Voltage Converter
2021080005 21V526 21P8297008
This is to notify you of a Recall Campaign launch to check the voltage converter on 1,690 Model Year  (“MY”) 2020 247 (GLB-Class) vehicles.

The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 27, 2021.

Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020 GLB (247 platform) vehicles, the voltage converter used with the115V socket for second row seating might not meet specifications. In this case, the voltage at the socket might be 230V instead of 115V. As a consequence, a risk of fire through a connected device cannot be ruled out.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the voltage converter on the affected vehicles and replace it as necessary.
Parts Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLB-Class
Vehicle Populations
Total Recall Population 1,690
Total Vehicles in Dealer Inventory 6
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


Campaign No. 2021080005, August 2021

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLB-Class vehicles (247 platform)
Model year 2020
Check the Voltage Converter

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB (247 platform) vehicles, the voltage converter used with the 115V socket for second row seating might not meet specifications. In this case, the voltage at the socket might be 230V instead of 115V. As a consequence, a risk of fire through a connected device cannot be ruled out. An authorized Mercedes-Benz dealer will check the voltage converter on the affected vehicles and replace it as necessary.

 

Prior to performing this Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 1690 vehicles are affected.

 

Order No. P-RC-2021080005

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


Check voltage at 115-volt socket, replace DC/AC converter if necessary 

Model 247.6

 

Check/test procedure

 

  1. Use multimeter to check voltage at 115-volt socket in rear passenger compartment (Figure 1).

The voltage must be between 110 –120 volt (Figure 2)!

 

    1. Voltage at 115-volt socket not OK: Carry out work procedure.
    2. Voltage at 115-volt socket OK: End measure.

 

Work procedure

 

  1. Replace DC/AC converter. 

 

Primary Parts Information

Note:

  • The following allowable labor operation should be used when submitting a warranty claim for this repair:

 

Warranty Information

 

Operation:

(02-0599) Check voltage at 115-V socket

(02-0600)   Replace 115 V DC/AC converter (after check)

Includes: Disconnect/connect ground line of battery;  Remove/install rear seat in 3rd seat row.

Damage Code Operation Number Labor Time (hrs.)
82 970 08 02-0599 0.1
02-0600 0.7

 

Note

Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

 

P-RC-2021080005

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
MERCEDES-BENZ GLB250 2020

 


10 Associated Documents

Recall Acknowledgement

RCAK-21V526-4700.pdf 645.592KB

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Defect Notice 573 Report

RCLRPT-21V526-3742.PDF 214.491KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V526-3959.pdf 170.601KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Check the Voltage Converter

RCMN-21V526-3298.pdf 157.563KB

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Recall 573 Report – Amendment 1

RCLRPT-21V526-4355.PDF 214.491KB

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Recall 573 Report – Amendment 2

RCLRPT-21V526-2755.PDF 214.495KB

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Manufacturer Notices(to Dealers,etc) – 8/27/2021

RCMN-21V526-2055.pdf 576.676KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V526-6081.PDF 211.25KB

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Remedy Instructions and TSB

RCRIT-21V526-6084.pdf 338.111KB

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Recall Quarterly Report #3, 2022-1

RCLQRT-21V526-4329.PDF 211.333KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V526&docType=RCL

 


 

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