Replace LED Headlamp – 2018-2021 Mercedes-Benz GLE-Class, C-Class, A-Class, GLB-Class

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July 2, 2021 NHTSA CAMPAIGN NUMBER: 21V509000

Incorrectly Adjusted Headlights/FMVSS 108

Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V509

Manufacturer Mercedes-Benz USA, LLC

Components EXTERIOR LIGHTING

Potential Number of Units Affected 1,467

 

Summary

Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Replace LED Headlamp
MY18-21 GLE-Class, C-Class, A-Class, GLB-Class
(167, 205, 177, 247 platform) 
DATE: July 12, 2021

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis


Campaign No. :  NHTSA ID Campaign Desc. :     Replace LED Headlamp
TBA 21V509 21P2197408
This is to notify you of a new Recall Campaign to replace the LED headlamp on 1,467 Model Year (“MY”) 2018-2021 GLE-Class (167 platform), C-Class (205 platform), A-Class (177 platform) and GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 12, 2021.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2021 GLE-Class (167 platform), C-Class (205 platform), AClass (177 platform) and GLB-Class (247 platform) vehicles with “LED” headlamps where a recalibration of the headlamp was necessary due to a repair, the adjustment of the headlamps might not meet current production specifications or fulfill the requirements of FMVSS 108  (Lamp, Reflective Devices and Associated equipment – §571.108 S10.14.6). In this case, the light intensity of the high beam, low beam, and the model specific turn signal indicator may not conform to the requirements of FMVSS 108, which could increase the risk of a crash.
What We’re Doing An authorized Mercedes-Benz dealer will replace the LED headlamps on the affected vehicles.
Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2018-2021
Vehicle Model GLE-Class, C-Class, A-Class, GLB-Class
Vehicle Populations
Total Recall Population 1,467
Total Vehicles in Dealer Inventory 2
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-21 GLE-Class, C-Class, A-Class, GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-21 GLE-Class, C-Class, A-Class, GLB-Class  vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check and Replace LED Headlamp
MY18-21 GLE-Class, C-Class, A-Class, GLB-Class
(167, 205, 177, 247 platform)
DATE:  December 22, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Recall Campaign Launch Notification December 22, 2021
Campaign  No. : NHTSA ID Campaign  Desc.  : Check  & Replace  LED Headlamp
2021120011 21V509 21P8291903
This is to notify you of the Recall Campaign Launch to replace  the LED headlamp  on  1,467  Model Year (“MY”} 2018-2021 GLE-Class (167 platform}, C-Class (205 platform}, A-Class (177 platform} and GLB-Class (247 platform} vehicles. The recall campaign  will be visible on the www.safercar.gov website and may generate questions from customers. Affected  VINs will be flagged  in VMI as “OPEN” on December 22, 2021.
Background
Issue Mercedes-Benz AG (“MBAG”}, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”} 2018-2021 GLE-Class (167 platform}, C-Class (205 platform}, A- Class (177 platform} and GLB-Class  (247 platform} vehicles with  “LED” headlamps   where  a recalibration of the headlamp was necessary due to a repair, the adjustment of the headlamps might not meet current production specifications or fulfill the requirements of FMVSS 108 (Lamp, Reflective Devices and Associated equipment  – §571.108 S10.14.6}. In this case, the light intensity of the high beam, low beam, and the model specific turn signal indicator may not conform to the requirements of FMVSS 108, which could increase the risk of a crash.
What We’re Doing MBUSA will conduct  a voluntary recall.    An authorized Mercedes-Benz dealer will check  and replace  the LED headlamps if necessary  on the affected  vehicles.
Parts The remedy is available and can be performed.   Please note that the estimated replacement rate is 5%. Parts should only be ordered in the event a replacement is required.
Vehicles Affected
Vehicle Model Year(s) 2018 – 2021
Vehicle Model GLE-Class, C-Class, A-Class, GLB-Class
Vehicle Populations
Total Recall Population 1,467
Total Vehicles  in Dealer Inventory 3
Given this notice, it is a violation of Federal law  for a dealer to sell or lease any new MY18-21 GLE-Class, C-Class, A-Class, GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles  will be flagged  as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY1821 GLE-Class, CClass, A- Class, GLB-Class  vehicles  covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on January 7, 2022.
 

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience  this may cause,  MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

Please refer all customer  inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2021120011, December 2022

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Models GLE-Class, C-Class, A-Class GLB-Class (167,205,177,247 platform)
Model Year 2018-2021
Check and Replace LED Headlamp

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2021 GLE-Class (167 platform), C-Class (205 platform), A-Class (177 platform) and GLB-Class (247 platform) vehicles with “LED” headlamps where a recalibration of the headlamp was necessary due to a repair, the adjustment of the headlamps might not meet current production specifications or fulfill the requirements of FMVSS 108 (Lamp, Reflective Devices and Associated equipment – §571.108 S10.14.6). In this case, the light intensity of the high beam, low beam, and the model specific turn signal indicator may not conform to the requirements of FMVSS 108, which could increase the risk of a crash. An authorized Mercedes-Benz dealer will check and replace the LED headlamps if necessary on the affected vehicles.

 

Prior to performing this Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Approximately 1,467 vehicles are affected.

 

Order No. P-SC- 2021120011

 


Check front left and right lamp unit, replace if necessary 

Models 167; 177; 205; 247

  • Ensure use of XENTRY Diagnosis version 09/2021 or higher.
  • Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

If two or more software updates or SCN codings are performed during one workshop  visit, operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order.

 

Check/test procedure 

 

  1. Connect XENTRY Diagnosis.

 

  1. Check calibration data for front left lamp unit.

To do this, select menu item “Quick test view – E1n9–Left headlamp (SG-SW-L) – Adaptations –  Check of LED QR data”. Then follow the user guidance in XENTRY Diagnosis.

 

  1. Check calibration data for front right lamp unit.

To do this, select menu item “Quick test view – E2n9–Right headlamp (SG-SW-R) – Adaptations –  Check of LED QR data”. Then follow the user guidance in XENTRY Diagnosis.

 

 

  1. Calibration data for left lamp unit not correct: Carry out work procedure A.
  2. Calibration data for right lamp unit not correct: Carry out work procedure B.
  3. Calibration data for left and right lamp unit correct: End measure.

 

Work Procedure A

 

  1. Replace front left lamp unit.

For basic data for model 167, see AR82.10-P-4733ME.

For basic data for model 177 and 247, see AR82.10-P-4733MFA.  For basic data for model 205, see AR82.10-P-4730LW.

 

Work Procedure B

 

  1. Replace front right lamp unit.

For basic data for model 167, see AR82.10-P-4733ME.

For basic data for model 177 and 247, see AR82.10-P-4733MFA.  For basic data for model 205, see AR82.10-P-4730LW.

 

Primary Parts Information 

Qty. Part Name Part Number
As required (1) LAMP UNIT LH STATIC LED SAE *
As required (1) LAMP UNIT RH STATIC LED SAE *
As required (1) LAMP UNIT LH SAE LED DYNAMIC *
As required (1) LAMP UNIT RH SAE LED DYNAMIC *
As required (1) LAMP UNIT LH SAE STATIC *
As required (1) LAMP UNIT RH SAE STATIC *
As required (1) LAMP UNIT LH LED STATIC SAE RHD *
As required (1) LAMP UNIT RH LED STATIC SAE RHD *
As required (1) LAMP UNIT LH STATIC LED SAE RHD *
As required (1) LAMP UNIT RH STATIC LED SAE RHD *
As required (1) LAMP UNIT LH SAE RHD LED STATIC *
As required (1) LAMP UNIT RH SAE RHD LED STATIC *

 

  • The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal.

 

Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.

 

Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:

 

Warranty Information

Damage Code Operation Number Description Labor Time (hrs.)
82 919 03 02-0905 Check front left and right lamp units 0.2 h
02-0906 Rework front left and right lamp unit (after check)

Includes: Disconnect/connect ground line of 12V on-board electrical system battery; remove/install front and center engine compartment lining, remove/install front bumper, perform commissioning, adjust LED headlamps

ZM
02-4762* Connect/disconnect diagnostic system (XENTRY Diagnosis) 0.1 h
02-5058* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 h

 

  • Operation item may be invoiced only once for each workshop order!

Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

 

P-SC- 2021120011

 



17 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ A220 2019-2020
MERCEDES-BENZ AMG C43 2019-2020
MERCEDES-BENZ AMG C63 2019-2020
MERCEDES-BENZ AMG GLE53 2021
MERCEDES-BENZ AMG GLE63 2021
MERCEDES-BENZ C300 2018-2020
MERCEDES-BENZ GLB250 2020
MERCEDES-BENZ GLE350 2020-2021
MERCEDES-BENZ GLE450 2020-2021
MERCEDES-BENZ GLE580 2020

 


11 Associated Documents

Recall Acknowledgement

RCAK-21V509-8923.pdf 645.251KB

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Noncompliance Notice 573 Report

RCLRPT-21V509-2424.PDF 222.802KB

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification, Replace LED Headlamp

RCMN-21V509-1743.pdf 199.632KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V509-7422.pdf 135.172KB

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ISSUED Owner Notification Letter(Part 577) – January 2022

RCONL-21V509-5099.pdf 384.819KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check and Replace LED Headlamp MY18-21 GLE-Class, C-Class, A-Class, GLB-Class (167, 205, 177, 247 platform): December 22, 2021

RCMN-21V509-5681.pdf 447.772KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-21V509-5626.PDF 222.803KB

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Remedy Instructions and TSB

RCRIT-21V509-2476.pdf 325.195KB

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Recall 573 Report – December 22, 2021

RCLRPT-21V509-8941.PDF 222.791KB

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Remedy Instructions and TSB

RCRIT-21V509-2101.pdf 355.011KB

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Manufacturer Notices(to Dealers,etc) – December 22, 2021

RCMN-21V509-8750.pdf 453.739KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V509&docType=RCL

 


 

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  • headlight bulbs by philips, for over 100 years we have been continuously innovating automotive lighting
  • when installing a new bulb, never touch the glass. either use gloves or paper towel when handling.
  • Fit type: Vehicle Specific

Last update on 2024-03-14 / Affiliate links / Images from Amazon Product Advertising API

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