May 28, 2021 NHTSA CAMPAIGN NUMBER: 21V406000
Improperly Mounted Rear Headrests
Incorrectly mounted headrests could move or detach from the seat during a crash, increasing the risk of injury.
NHTSA Campaign Number: 21V406
Manufacturer Mercedes-Benz USA, LLC
Components SEATS
Potential Number of Units Affected 218
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C300 Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63 AMG S Cabriolet, E450 Cabriolet, and E53 AMG Cabriolet vehicles. The rear headrests may be incorrectly mounted to the seatbacks.
Remedy
Dealers will inspect the rear seatback guide bushings and replace them if necessary, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021060010.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Check Guide Bushing on Rear Head Restraints MY21 205 and 238 (C-Class and E-Class) | Date: June 7, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Guide Bushing on Rear
Head Restraints |
| TBA | 21V406 | 21P2197380 | |
| This is to notify you of a new Recall Campaign to check the guide bushing on the rear head restraints on 219 Model Year (“MY”) 2021 C-Class and E-Class (205 and 238 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on June 7, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 C-Class Convertible and E-Class Convertible (205 and 238 platform) vehicles, the mounting point of the rear headrests to the seatback might not meet specifications. In this case, the rear headrests might move or detach from the seat in the event of a crash. This could increase the risk of injury. | ||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the guide bushings on the rear seatbacks of the potentially affected vehicles and replace them, if necessary. | ||
| Parts | Parts are not yet available. An additional notification will be sent when the remedy is available. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2021 | ||
| Vehicle Model | C-Class and E-Class | ||
| Vehicle Populations | |||
| Total Recall Population | 219 | ||
| Total Vehicles in Dealer Inventory | 12 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 C-Class, E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 C-Class, E-Class vehicles covered by this notification until the vehicle has been repaired.
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Check Guide Bushing on Rear Head Restraints MY21 205 and 238 (C-Class and E-Class) | Date: July 2, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Daimler AG Company
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Guide Bushing on Rear Head Restraints | |
| 2021060010 | 21V406 | 21P9190209 | ||
| This is to notify you of a Recall Campaign launch to check the guide bushing on the rear head restraints on 219 Model Year (“MY”) 2021 C-Class and E-Class (205 and 238 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 2, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 C-Class Convertible and E-Class Convertible (205 and 238 platform) vehicles, the mounting point of the rear headrests to the seatback might not meet specifications. In this case, the rear headrests might move or detach from the seat in the event of a crash. This could increase the risk of injury. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the guide bushings on the rear seatbacks of the potentially affected vehicles and replace them, if necessary. | |||
| Parts | Parts are available and can be ordered as necessary. Estimated Replacement Rate ~2% | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2021 | |||
| Vehicle Model | C-Class and E-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 219 | |||
| Total Vehicles in Dealer Inventory | 12 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 C-Class and E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 C-Class and E-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2021060010, July 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model C-Class Convertible and E-Class Convertible (205 and 238 platform) Model year 2021 Check Guide Bushing on Rear Head Restraints |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 C-Class Convertible and E-Class Convertible (205 and 238 platform) vehicles, the mounting point of the rear headrests to the seatback might not meet specifications. In this case, the rear headrests might move or detach from the seat in the event of a crash. This could increase the risk of injury. An authorized Mercedes-Benz dealer will check the guide bushings on the rear seatbacks of the potentially affected vehicles and replace them, if necessary.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 12 vehicles are involved.
Order No. P-RC-2021060010
Check head restraint guides on rear head restraints and replace if necessary
Models 205 and 238
Check/test procedure
- Fold both seat backrests in the rear passenger compartment forward.
- Check head restraint guide sleeves on the underside of both head restraints in the rear passenger compartment.
-
- Head restraint guide sleeve or sleeves twisted or installed on the wrong side: Carry out work procedure.
- Head restraint guide sleeves installed correctly: End measure.
Work procedure
- Replace incorrectly installed head restraint guide sleeves (AR91.16-P-1776LWR)
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required (2) | Rear head restraint guide with release | A 205 970 67 00 |
| As required (2) | Rear head restraint guide without release | A 205 970 68 00 |
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation:
(02-0933) Check head restraint guides (all) on rear head restraints
(02-0936) Replace 2 head restraint guides on one rear head restraint (after check)
Includes: Replace 1 or 2 guides on one head restraint
(02-0935) Replace 4 head restraint guides on 2 rear head restraints (after check)
Includes: Replace 2 to 4 guides on both head restraints
| Damage Code | Operation Number | Labor Time (hrs.) |
|
91 902 09
| 02-0933 | 0.2 |
| 02-0936 | 0.7 | |
| 02-0935 | 1.0 |
Note
Operation Number labor times are subject to change.
P-RC-2021060010
SEOCONTENT-START
July, 2021
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2021 C-Class and E-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? In certain Model Year (“MY”) 2021 C-Class Convertible and E-Class Convertible vehicles, the mounting point of the
rear headrests to the seatback might not meet specifications. In this case, the rear headrests might move or
detach from the seat in the event of a crash. This could increase the risk of injury.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the guide bushings on the rear seatbacks of the potentially affected
vehicles and replace them, if necessary. This service will be provided free of charge. We are dedicated to always
delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time
can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service
visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair
measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to check the guide bushings on the rear seatbacks and replace
them, if necessary under Recall Campaign # 2021060010. You may be asked for your 17-digit Vehicle
Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free
Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred
authorized Mercedes-Benz dealer can confirm availability.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
Information for Owners If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone,
scan the QR
code to the left.
IMPORTANT SAFETY RECALL 2021060010
This notice applies to your vehicle, VIN:
Check Guide Bushing on Rear Head Restraints
NHTSA Recall #21V406
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG C43 | 2021 |
| MERCEDES-BENZ | AMG C63 | 2021 |
| MERCEDES-BENZ | AMG C63 S | 2021 |
| MERCEDES-BENZ | AMG E53 | 2021 |
| MERCEDES-BENZ | C300 | 2021 |
| MERCEDES-BENZ | E450 | 2021 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-21V406-6055.PDF 216.137KB
Recall Acknowledgement
RCAK-21V406-2645.pdf 645.857KB
Recall 573 Report – Amendment 1
RCLRPT-21V406-9100.PDF 216.142KB
Recall 573 Report – Amendment 2
RCLRPT-21V406-4836.PDF 216.112KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V406-9602.pdf 200.712KB
Remedy Instructions and TSB
RCRIT-21V406-0586.pdf 343.724KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Guide Bushing on Rear Head Restraints MY21 205 and 238 (C-Class and E-Class)
RCMN-21V406-6869.pdf 289.826KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V406-8602.PDF 211.238KB
Manufacturer Notices(to Dealers,etc) – Check Guide Bushing on Rear Head Restraints
RCMN-21V406-5792.pdf 448.368KB
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