May 28, 2021 NHTSA CAMPAIGN NUMBER: 21V404000
Side Curtain Air Bags May Not Deploy Properly
Air bags that do not deploy as intended can increase the risk of injury.
NHTSA Campaign Number: 21V404
Manufacturer Mercedes-Benz
USA, LLC
Components AIR BAGS
Potential Number of Units Affected 16
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB250 vehicles. The side curtain air bags may not deploy properly during a crash.
Remedy
Dealers will replace the side curtain air bags, free of charge. Owner notification letters were mailed on September 24, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace Curtain Airbag MY20 247 (GLB-Class) | DATE: June 7, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Curtain Airbag | |
| TBA | 21V404 | 21P2197394 | ||
| This is to notify you of a new Recall Campaign to replace the curtain airbags in 16 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on June 7, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles, the curtain airbags might not meet current production specifications. In the event of a crash with activation of the curtain airbags, the cushion might not inflate as intended which could reduce the restraining effects of the airbag and increase the risk of injury. | |||
| What We’re Doing | An authorized Mercedes-Benz dealer, will replace the curtain airbags on the affected vehicles. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLB-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 16 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Curtain Airbag MY20 247 (GLB-Class) | DATE: September 10, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | September 10, 2021 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Curtain Airbag | |
| 2021080012 | 21V404 | 21P 9192162 | ||
| This is to notify you of the Recall Campaign Launch to replace the curtain airbags in 16 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on September 10, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles, the curtain airbags might not meet current production specifications. In the event of a crash with activation of the curtain airbags, the cushion might not inflate as intended. This might reduce the restraining effects of the airbag which could increase the risk of injury. | |||
| What We’re Doing | MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will replace the curtain airbags on the affected vehicles. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLB-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 16 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on September 24, 2021. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2021080012, September 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLB-Class vehicles (247 platform) Model Year 2020 Replace Curtain Airbag |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles, the curtain airbags might not meet current production specifications. In the event of a crash with activation of the curtain airbags, the cushion might not inflate as intended, which could reduce the restraining effects of the airbag and increase the risk of injury. An authorized Mercedes-Benz dealer will replace the curtain airbags on the affected vehicles.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 16 vehicles are affected.
Order No. P-RC-2021080012
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Replace left and right window airbag
Model 247
Work procedure
- Replace window airbag left and right
For basic data, please see AR91.60-P-0693MFA
Primary Parts Information
* The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal.
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: (02-0562) Replace left and right window airbag
Includes:
- Remove/install ground cable at battery
- Remove/install LH/RH rear seat of 3rd seat row (if present)
- Unfasten/fasten roof lining
| Damage Code | Operation Number | Labor Time (hrs.) |
| 91 921 62 | 02-0562 | 2.8 |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-RC-2021080012
SEOCONTENT-START
July, 2021
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Replace Curtain Airbag
NHTSA Recall #21V404
Dear Mercedes-Benz Owner,
Mercedes-Benz USA, LLC
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to
motor vehicle safety exists in certain Model Year (“MY”) 2020 GLB-Class vehicles. Our records indicate that your vehicle is
included in the affected population of vehicles.
What is the Concern?
In certain MY 20 GLB-Class vehicles, the curta in airbags might not meet current production specifications. In the event of
a crash with activation of the curtain airbags, the cushion might not inflate as intended which could reduce the restraining
effects of the airbag and increase the risk of injury.
An authorized Mercedes-Benz dealer will check the curtain airbags on the affected vehicles and replace it, if
necessary.
Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to
correct th is condition as quickly as possi ble. As parts become available, we will send you another letter asking
you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when
parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy
your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification
number (VIN)-based recall lookup tool, on our MBUSA.com website, offers a search function that will indicate whether a
vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit
www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and
return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive
this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal
regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of
time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at
1-888-327-4236 (TTY 1-800-424-9153); or go to http:/ / www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes~enz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
□ EXPORTED □ SOLD
□ LEASE, VEHICLE RETURNED □ STOLEN
□ SCRAPPED □ OTHER ___________ _
□ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS:
I I I I I I I I I I Last Name, First Name
City State ZIP
I I I I I I
Email Address
I I I I
Phone (numbers only) Mobile (numbers only)
Date Signature
THANK YOU FOR YOUR COOPERATION
**************************************************************************************************************
September, 2021
2021080012
Dear Mercedes-Benz Owner:
IMPORTANT SAFETY RECALL 2021080012
This notice applies to your vehicle,
VIN:
Replace Curtain Airbag
NHTSA Recall #21 V404
Mercedes-Benz USA, LLC
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2020 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
What will your DEALER DO?
What should YOU DO?
To find the
most
convenient
authorized
MercedesBenz
dealer
from your
smartphone,
scan the QR
code to the
left
In certain MY20 GLB-Class vehicles, the curtain airbags might not meet current production specifications. In the
event of a crash with activation of the curtain airbags, the cushion might not inflate as intended, which could
reduce the restra ining effects of the airbag and increase the risk of injury.
An authorized Mercedes-Benz dealer will check the curtain airbags on the affected vehicles and replace them, if
necessary. This service will be provided free of charge. We are dedicated to always delivering the best
customer experience, and respect for your time is a top priority. While the minimum repair time can be less than
3 hours, your dealer can provide you with a better estimate of the overall t ime for this service visit. As a matter
of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures that
might be applicable to your vehicle which may increase the required working t ime.
For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz
dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall.
Please mention you are scheduling an appointment to replace the curtain airbag under
Recall Campaign # 2021080012.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free
Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred
authorized Mercedes-Benz dealer can confirm availability.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward t his information
by fi rst class mail to the lessee within 10 business days to comply with Federal Regulations
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/ recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
sit uation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https: //www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
□ EXPORTED □ SOLD
□ LEASE, VEHICLE RETURNED □ STOLEN
□ SCRAPPED □ OTHER ___________ _
□ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS:
I I I I I I I I I
Last Name, First Name
I I I I I I I I I ■ I Street Apt
I I ■ ■ I I
City State ZIP
I I I
Email Address
I I Phone (numbers only) Mobile (numbers only)
Date Signature
* * ** PLEASE DO NOT DETACH. RETURN COMPLETE LITTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
**************************************************************************************************************SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLB250 | 2020 |
11 Associated Documents
Recall Acknowledgement
RCAK-21V404-4181.pdf 645.464KB
Defect Notice 573 Report
RCLRPT-21V404-4347.PDF 214.482KB
Recall 573 Report – Amendment 1
RCLRPT-21V404-9227.PDF 214.465KB
ISSUED Interim Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers, etc) – Recall Campaign Initial Notification, Replace Curtain Airbag, MY20 247 (GLB-Class)
RCMN-21V404-3849.pdf 196.758KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V404-7464.PDF 211.241KB
Recall 573 Report – AMENDMENT 3
RCLRPT-21V404-9135.PDF 214.495KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V404-6992.pdf 276.33KB
Recall 573 Report – AMENDMENT 2
RCLRPT-21V404-4252.PDF 214.468KB
Remedy Instructions and TSB
RCRIT-21V404-9901.pdf 290.457KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Replace Curtain Airbag MY20 247 (GLB-Class)
RCMN-21V404-1897.pdf 401.986KB
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