Replace Front Stationary Sunroof Panel – 2014-2020 Mercedes-Benz CLA-Class, GLA-Class, C-Class, S-Class GLC-Class, & GLE-Class Coupe

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May, 2021 Dear Mercedes-Benz Owner, This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2014-2020 C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class Coupe, and S-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the Concern? On certain Model Year (“MY”) 2014-2020 C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class Coupe, and S-Class vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. In this case, the adhesion of the front panel to the vehicle body might deteriorate over time which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. To remedy this issue, an authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner, and adhesive. Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall. If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations. If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA IMPORTANT SAFETY RECALL This INTERIM notice applies to your vehicle, VIN: Replace Front Stationary Sunroof Panel NHTSA Recall #21V197 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.  EXPORTED  LEASE, VEHICLE RETURNED  SCRAPPED  SOLD  STOLEN  OTHER  NEW OWNER INFORMATION  MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature THANK YOU FOR YOUR COOPERATION VIN:

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Mercedes-Benz USA, LLC IMPORl AINl SAffTY RIECAlL 2021 070010 ‘ii’his notice applies to your vehicle, VIN October, 202 1 2021070010 Dear Mercedes Benz Owner: Replace f ront Stationary Sunroof Panel NIHllSA Recall #21V197 1111111111111.-1 1111111111I.- 11111 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes Benz dealer as soon as possible. • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act . Mercedes Benz AG (“MBAG”), the manufacturer of Mercedes Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2014 2020 C Class, CLA Class, GLA Class, GLC Class, GLE Class and S Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN! What will your DEALER D01 What should YOU D01 To find the most convenient authorized Mercedes–Benz dealer from your smartphone, scan the OR code to the left. lnfonnation for Owners In certain MY 2014 2020 C Class, CLA Class, GLA Class, GLC Class, GLE Class and S Class vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement . In this case, the adhesion of the front panel to the vehicle body might deteriorate over time which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. An authorized Mercedes Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Jhjs seryjce wjll be proyjcfed free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit . As a matter of normal service process, an authorized Mercedes Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to remove the bonded paneO and installll a new front panell by folllowlng the detailed repair Instructions and using the approved primer, cleaner and adhesive. Under Recallll Campaign# 2021070010. You may be asked for your 17 digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from CQYIP-19: Your health and safety remain our top priority. The Mercedes Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Vehicle pick up and delivery may be available. Your preferred authorized Mercedes Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes Benz dealer. Please see the following page for more infonmation. A VIN based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes Benz dealer. If for any reason a dealer is unable to remedy your si tuation, we are always happy to hear from you. Please contact us at 1 (800) FOR MERCEDES ( 1 800 367 6372). If an authorized Mercedes Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll free Auto Safety Hotline at 1 888 327 4236 (TTY 1 800 424 9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes Benz USA Mercedes-Benz USA, LLC A Dai1nle1 AG Co111μa11y Cne Uen:edc:,:;-BE:nz ) ri v1:: S~ncly sp,,ng:, Gt- 3032P, Phone 177’.l) 785-0600 IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ______________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: Last Name, First Name I I I ■ Street Apt ,___I. …………………………………….._ ___._____._____.__. …………………………………….. ____._____._____.______._____.______.■ . 1 ■ I City State ZIP Email Address Phone {numbers only) Mobile {numbers only) Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER**** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and tIDCes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement. Original or clear copy of all receipts, invoices and/or repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repai red. • What problem occurred, what repair was done, when it was done and who repaired it. • The total cost of the repair expense that is being claimed. • Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt). • Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial.

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September, 2021 Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2014-2020 C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? In certain MY 2014 – 2020 C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate over time which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. What will your DEALER DO? An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes- Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to remove the bonded panel and install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Under Recall Campaign # 2021070010. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. Information for Owners If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more information. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. This notice applies to your vehicle, VIN: IMPORTANT SAFETY RECALL 2021070010 Replace Front Stationary Sunroof Panel NHTSA Recall #21V197 2021070010 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.  EXPORTED  LEASE, VEHICLE RETURNED  SCRAPPED  SOLD  STOLEN  OTHER  NEW OWNER INFORMATION  MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement. Original or clear copy of all receipts, invoices and/or repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repaired. • What problem occurred, what repair was done, when it was done and who repaired it. • The total cost of the repair expense that is being claimed. • Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt). • Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial. VIN:

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: New Recall Campaign Initial Notification Replace Front Stationary Sunroof Panel MY14-20 117, 156, 205, 222, 253, 292 (CLA-Class, GLA-Class, C-Class, S-Class GLC-Class, and GLE-Class Coupe) Date: March 26, 2021 IMPORTANT NEW RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Mercedes-Benz AG Company Campaign No. : NHTSA ID Campaign Desc. : Replace Front Stationary Sunroof Panel TBA 21V197 21P2197366 This is to notify you of a new Recall Campaign to replace the front stationary sunroof panel on 15,096 MY 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe vehicles (117, 156, 205, 222, 253, and 292 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 26, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLEClass Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. What We’re Doing MBUSA will conduct a voluntary Recall Campaign. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Parts Parts are not yet available. An additional notification will be sent when the remedy is available. Vehicles Affected Vehicle Model Year(s) 2014-2020 Vehicle Model C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, S-Class Vehicle Populations Total Recall Population 15,096 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY14-20 C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY14-20 C-Class, CLA-Class, GLA-Class, GLCClass, GLE-Class, S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. A Mercedes-Benz AG Company

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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Notification – Wave 2 Replace Front Stationary Sunroof Panel MY14-20 117,156, 205, 222, and 253 (C-Class, CLA-Class, GLAClass, GLC-Class, GLE-Class, and S-Class) Date: October 15, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Replace Front Stationary Sunroof Panel 2021070010 21V197 21P7790003 – Wave 2 This is to notify you of a Recall Campaign launch update to replace the front stationary sunroof panel on 15,094 Model Year (“MY”) 2014- 2020 117, 156, 205, 222, 253, and 292 (C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class and S-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as “OPEN” on August 20, 2021. An additional 185 VINs will be flagged in VMI as “OPEN” on October 15, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time, which could cause the front panel to partially or fully detach from the vehicle, which could increase the risk of a crash and/or injury to other road users. What We’re Doing MBUSA will conduct a voluntary Recall Campaign. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Parts Parts are available and can be ordered as necessary. Vehicles Affected Vehicle Model Year(s) 2014-2020 Vehicle Model C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, and S-Class Vehicle Populations Total Recall Population 14,909 + 185 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY14-20 C-Class, CLA-Class, GLA-Class, GLCClass, GLE-Class, and S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY14-20 C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on October 22, 2021 to the owners of the additional VINs. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. A Daimler AG Company While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Daimler Internal Campaign No.2021070010, August 2021 Revision A 09/03/2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, S-Class Model year 2014-2020 Replace Front Stationary Sunroof Panel Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time, which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. The WIS instructions must be closely followed, and the approved adhesive components must be used with the respective panels! Prior to performing this Campaign:  VMI must always be checked before performing campaigns to verify that the campaign is required on ccca specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 14,909 vehicles are affected. Order No. P-RC-2021070010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records 2 P-RC-2021070010 Check front fixed panel of the panoramic sliding sunroof, replace if necessary Model 117, 156, 205, 222, 253 and 292 with code 413 Model 222 with code 398 Code 413 corresponds to PANORAMIC SLIDING SUNROOF/PANORAMIC ROOF. Code 398 corresponds to PANORAMIC ROOF WITH VARIABLE TRANSPARENCY. Note: View panel replacement video prior to performing this procedure:  Location: The Learning Link.  Course Code:  X0025E-US.TTA-0001 Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure. Check/test procedure Check/test procedure must only be performed for the models 156 and 222. The material condition of the fixed panel must be checked. 1. Fixed panel (Figure 1) made from glass. no repair needed The fixed panel made from glass is foam-padded, the padding (arrows, Figure 1) is visible at the edge. Figure 1 3 P-RC-2021070010 Daimler Internal 2. Fixed panel (Figure 2) made from polycarbonate (PC). repair is needed The fixed panel made from polycarbonate is not foam-padded. Figure 2 a. The fixed panel is made from polycarbonate: Perform work procedure. b. The fixed panel is made from glass: End measure. 4 P-RC-2021070010 Daimler Internal Work procedure 1. Replace front fixed panel of panoramic sliding sunroof. For basic data for model 117and 156, see AR77.21-P-0803NKA. For basic data for model 205, 222 and 253, see AR77.21-P-0803LF. For basic data for model 292, see AR77.21-P-0803GQC. Primary Parts Information (Figure 3) Qty. Part Name Part Number New part top sliding roof – fixed PC panel As required (1) Front fixed panel plus included ancillary parts (model C117.3) A 117 780 00 22 39 As required (1) Front fixed panel plus included ancillary parts (model WVS205.0/1/2 and VX253.1/9) A 205 780 00 22 40 As required (1) Front fixed panel plus included ancillary parts (model C205.3) A 205 780 33 00 39 As required (1) Front fixed panel plus included ancillary parts (model C292) A 292 780 09 00 39 As required (1) Adhesive (model 117, 205, 253, and 292) A 009 989 85 71 09 As required (1) Cleaner (model 117, 205, 253, and 292) A 005 989 19 71 As required (1) Primer (model 117, 205, 253, and 292) A 009 989 75 71 09 New part top sliding roof – fixed glass panel As required (1) Front fixed panel (model 156) A 156 780 12 00 As required (1) Front fixed panel (model 222) A 222 780 62 00 As required (1) Repair kit one-compound adhesive, cleaner, primer for front fixed panel (model 156 and 222) A 000 989 49 05 Figure 3 5 P-RC-2021070010 Daimler Internal Note:  The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Operation: (02-0538) Check front fixed panel of panoramic roof Model 156 and 222 (02-0539) Replace front fixed panel of panoramic roof (after check) Model 156 (02-0539) Replace front fixed panel of panoramic roof (after check) Model 222.0/1 (02-0539) Replace front fixed panel of panoramic roof (after check) Model 222.9 (02-0541) Replace front fixed panel of panoramic roof Model 117 and 176 (02-0541) Replace front fixed panel of panoramic roof Model 205 and 253 (02-0541) Replace front fixed panel of panoramic roof Model 292 Damage Code Operation Number Labor Time (hrs.) 77 900 03 02-0538 Model 156 and 222 0.1 02-0539 Model 156 1.5 02-0539 Model 222.0/1 1.7 02-0539 Model 222.9 1.8 02-0541 Model 117 and 176 1.5 02-0541 Model 205 and 253 1.8 02-0541 Model 292 1.7 Notes:  Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.  Per Warranty Policy 10.12 It is the dealership’s responsibility to ensure that any sublet repairs which they commission are performed up to Mercedes-Benz standards and follow all Mercedes-Benz procedures and work instructions (including making available all MB products required for the repair). When submitting a warranty claim for a sublet repair where the parts are being supplied by the dealer to the third party performing the repair, the dealer RO must reflect these parts and the dealer must list them separately on the claim. This not only pertains to the panel, but also the MB products required for installation. The sublet line should only include the labor and those materials (if applicable) not supplied by the dealer and not available from MBUSA.  By submitting a claim for reimbursement for work completed by a third party, the dealer agrees to indemnify MBUSA for any issues that may arise from such third party work that was not performed according to the WIS instructions with the required replacement panel, and adhesive, cleaner and primer.

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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Replace Front Stationary Sunroof Panel MY14-20 117,156, 205, 222, and 253 (C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class) Date: August 20, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Replace Front Stationary Sunroof Panel 2021070010 21V197 21P7790003 This is to notify you of a Recall Campaign launch to replace the front stationary sunroof panel on 14,909 Model Year (“MY”) 2014-2020 117, 156, 205, 222, and 253 (C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time, which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. What We’re Doing MBUSA will conduct a voluntary Recall Campaign. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Parts Parts are available and can be ordered as necessary. Vehicles Affected Vehicle Model Year(s) 2014-2020 Vehicle Model C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class Vehicle Populations Total Recall Population 14,909 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY14-20 C-Class, CLA-Class, GLA-Class, GLC-Class, S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY14-20 C-Class, CLA-Class, GLA-Class, GLC-Class, S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately two weeks after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. A Daimler AG Company While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Daimler Internal Campaign No.2021070010, August 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, S-Class Model year 2014-2020 Replace Front Stationary Sunroof Panel Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time, which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Prior to performing this Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on ccca specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 14,909 vehicles are affected. Order No. P-RC-2021070010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2021070010 Check front fixed element of panoramic sliding sunroof, replace if necessary Model 117, 156, 176, 205, 222, 253 and 292 with code 413 Model 222 with code 398 Code 413 corresponds to PANORAMIC SLIDING SUNROOF/PANORAMIC ROOF. Code 398 corresponds to PANORAMIC ROOF WITH VARIABLE TRANSPARENCY. Check/test procedure Check/test procedure must only be performed for the models 156 (without WHC LE4) and 222. The material condition of the fixed element must be checked. 1. Fixed element (Figure 1) made from glass. no repair needed The fixed element made from glass is foam-padded, the padding (arrows, Figure 1) is visible at the edge. Figure 1 2. Fixed element (Figure 2) made from polycarbonate. repair is needed The fixed element made from polycarbonate is not foam-padded. Figure 2 a. The fixed element is made from polycarbonate: Perform work procedure. b. The fixed element is made from glass: End measure. 3 P-RC-2021070010 Daimler Internal Work procedure 1. Replace front fixed element of panoramic sliding sunroof. For basic data for model 117, 156 and 176, see AR77.21-P-0803NKA. For basic data for model 205, 222 and 253, see AR77.21-P-0803LF. For basic data for model 292, see AR77.21-P-0803GQC. Primary Parts Information Qty. Part Name Part Number New part top sliding roof PC panel As required (1) Front fixed element plus included ancillary parts (model C117.3) A 117 780 00 22 39 As required (1) Front fixed element plus included ancillary parts (model WVS205.0/1/2 and VX253.1/9) A 205 780 00 22 39 As required (1) Front fixed element plus included ancillary parts (model C205.3) A 205 780 33 00 39 As required (1) Front fixed element plus included ancillary parts (model C292) A 292 780 09 00 39 New part top sliding roof glass panel As required (1) Front fixed element (model 156 without WHC LE4) A 156 780 12 00 As required (1) Front fixed element (model 222) A 222 780 62 00 As required (1) Repair adhesive kit for front fixed element (model 156 without WHC LE4 and 222) A 000 989 49 05 Note: • The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Operation: (02-0538) Check front fixed element of panoramic roof Model 156 and 222 (02-0539) Replace front fixed element of panoramic roof (after check) Model 156 (02-0539) Replace front fixed element of panoramic roof (after check) Model 222.0/1 (02-0539) Replace front fixed element of panoramic roof (after check) Model 222.9 (02-0541) Replace front fixed element of panoramic roof Model 117 and 176 (02-0541) Replace front fixed element of panoramic roof Model 205 and 253 (02-0541) Replace front fixed element of panoramic roof Model 292 Damage Code Operation Number Labor Time (hrs.) 77 900 03 02-0538 Model 156 and 222 0.1 02-0539 Model 156 1.5 02-0539 Model 222.0/1 1.7 02-0539 Model 222.9 1.8 02-0541 Model 117 and 176 1.5 02-0541 Model 205 and 253 1.8 02-0541 Model 292 1.7 Note Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Notification – Updated Work Instructions Replace Front Stationary Sunroof Panel MY14-20 117,156, 205, 222, and 253 (C-Class, CLA-Class, GLAClass, GLC-Class, and S-Class) Date: August 20, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Replace Front Stationary Sunroof Panel 2021070010 21V197 21P7790003 This is to notify you of a Recall Campaign launch to replace the front stationary sunroof panel on 14,909 Model Year (“MY”) 2014-2020 117, 156, 205, 222, and 253 (C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time, which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. What We’re Doing MBUSA will conduct a voluntary Recall Campaign. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Parts Parts are available and can be ordered as necessary. Vehicles Affected Vehicle Model Year(s) 2014-2020 Vehicle Model C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class Vehicle Populations Total Recall Population 14,909 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY14-20 C-Class, CLA-Class, GLA-Class, GLCClass, S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY14-20 C-Class, CLA-Class, GLA-Class, GLC-Class, S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately two weeks after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. A Daimler AG Company While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Daimler Internal Campaign No.2021070010, August 2021 Revision A 09/03/2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model C-Class, CLA-Class, GLA-Class, GLC-Class, GLE-Class, S-Class Model year 2014-2020 Replace Front Stationary Sunroof Panel Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLA-Class, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior replacement. In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time, which could cause the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury to other road users. An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. The WIS instructions must be closely followed, and the approved adhesive components must be used with the respective panels! Prior to performing this Campaign:  VMI must always be checked before performing campaigns to verify that the campaign is required on ccca specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 14,909 vehicles are affected. Order No. P-RC-2021070010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records 2 P-RC-2021070010 Check front fixed panel of the panoramic sliding sunroof, replace if necessary Model 117, 156, 205, 222, 253 and 292 with code 413 Model 222 with code 398 Code 413 corresponds to PANORAMIC SLIDING SUNROOF/PANORAMIC ROOF. Code 398 corresponds to PANORAMIC ROOF WITH VARIABLE TRANSPARENCY. Note: View panel replacement video prior to performing this procedure:  Location: The Learning Link.  Course Code:  X0025E-US.TTA-0001 Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure. Check/test procedure Check/test procedure must only be performed for the models 156 and 222. The material condition of the fixed panel must be checked. 1. Fixed panel (Figure 1) made from glass. no repair needed The fixed panel made from glass is foam-padded, the padding (arrows, Figure 1) is visible at the edge. Figure 1 3 P-RC-2021070010 Daimler Internal 2. Fixed panel (Figure 2) made from polycarbonate (PC). repair is needed The fixed panel made from polycarbonate is not foam-padded. Figure 2 a. The fixed panel is made from polycarbonate: Perform work procedure. b. The fixed panel is made from glass: End measure. 4 P-RC-2021070010 Daimler Internal Work procedure 1. Replace front fixed panel of panoramic sliding sunroof. For basic data for model 117and 156, see AR77.21-P-0803NKA. For basic data for model 205, 222 and 253, see AR77.21-P-0803LF. For basic data for model 292, see AR77.21-P-0803GQC. Primary Parts Information (Figure 3) Qty. Part Name Part Number New part top sliding roof – fixed PC panel As required (1) Front fixed panel plus included ancillary parts (model C117.3) A 117 780 00 22 39 As required (1) Front fixed panel plus included ancillary parts (model WVS205.0/1/2 and VX253.1/9) A 205 780 00 22 40 As required (1) Front fixed panel plus included ancillary parts (model C205.3) A 205 780 33 00 39 As required (1) Front fixed panel plus included ancillary parts (model C292) A 292 780 09 00 39 As required (1) Adhesive (model 117, 205, 253, and 292) A 009 989 85 71 09 As required (1) Cleaner (model 117, 205, 253, and 292) A 005 989 19 71 As required (1) Primer (model 117, 205, 253, and 292) A 009 989 75 71 09 New part top sliding roof – fixed glass panel As required (1) Front fixed panel (model 156) A 156 780 12 00 As required (1) Front fixed panel (model 222) A 222 780 62 00 As required (1) Repair kit one-compound adhesive, cleaner, primer for front fixed panel (model 156 and 222) A 000 989 49 05 Figure 3 5 P-RC-2021070010 Daimler Internal Note:  The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Operation: (02-0538) Check front fixed panel of panoramic roof Model 156 and 222 (02-0539) Replace front fixed panel of panoramic roof (after check) Model 156 (02-0539) Replace front fixed panel of panoramic roof (after check) Model 222.0/1 (02-0539) Replace front fixed panel of panoramic roof (after check) Model 222.9 (02-0541) Replace front fixed panel of panoramic roof Model 117 and 176 (02-0541) Replace front fixed panel of panoramic roof Model 205 and 253 (02-0541) Replace front fixed panel of panoramic roof Model 292 Damage Code Operation Number Labor Time (hrs.) 77 900 03 02-0538 Model 156 and 222 0.1 02-0539 Model 156 1.5 02-0539 Model 222.0/1 1.7 02-0539 Model 222.9 1.8 02-0541 Model 117 and 176 1.5 02-0541 Model 205 and 253 1.8 02-0541 Model 292 1.7 Notes:  Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.  Per Warranty Policy 10.12 It is the dealership’s responsibility to ensure that any sublet repairs which they commission are performed up to Mercedes-Benz standards and follow all Mercedes-Benz procedures and work instructions (including making available all MB products required for the repair). When submitting a warranty claim for a sublet repair where the parts are being supplied by the dealer to the third party performing the repair, the dealer RO must reflect these parts and the dealer must list them separately on the claim. This not only pertains to the panel, but also the MB products required for installation. The sublet line should only include the labor and those materials (if applicable) not supplied by the dealer and not available from MBUSA.  By submitting a claim for reimbursement for work completed by a third party, the dealer agrees to indemnify MBUSA for any issues that may arise from such third party work that was not performed according to the WIS instructions with the required replacement panel, and adhesive, cleaner and primer.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : APR 05, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2016-2018 Mercedes-Benz C350e Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2016-2018 C350e 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on March 26, 2021. Owners will be notified of the voluntary recall campaign approximately one week after launch to the dealers on May 14, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAR 26, 2021 – NR Planned Owner Notification Date : MAY 14, 2021 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 10, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2016-2018 Mercedes-Benz C350e Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2016-2018 C350e 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on March 26, 2021. Owners notified of the voluntary recall campaign by an interim letter on May 7, 2021. Final letter mailed approximately one week after launch to the dealers. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAR 26, 2021 – NR Planned Owner Notification Date : MAY 07, 2021 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : AUG 26, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : 2021070010 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2016-2018 Mercedes-Benz C350e Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2016-2018 C350e 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers were notified of the pending voluntary recall campaign on March 26, 2021. Owners were notified of the voluntary recall campaign by an interim letter on May 7, 2021. A follow-up notification will be sent once the remedy is available. A copy of all communications will be provided when available. Planned Dealer Notification Date : AUG 20, 2021 – NR Planned Owner Notification Date : SEP 03, 2021 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : OCT 26, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : 2021070010 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2016-2018 Mercedes-Benz C350e Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2016-2018 C350e 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers were notified of the pending voluntary recall campaign on March 26, 2021. Owners were notified of the voluntary recall campaign by an interim letter on May 7, 2021. A follow-up notification sent once the remedy is available for Wave 1 on September 3, 2021.A follow-up notification sent once the remedy is available for Wave 2 on October 26, 2021. . A copy of all communications will be provided when available. Planned Dealer Notification Date : AUG 20, 2021 – NR Planned Owner Notification Date : SEP 03, 2021 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : AUG 13, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2016-2018 Mercedes-Benz C350e Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2016-2018 C350e 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers were notified of the pending voluntary recall campaign on March 26, 2021. Owners were notified of the voluntary recall campaign by an interim letter on May 7, 2021. A follow-up notification will be sent once the remedy is available. A copy of all communications will be provided when available. Planned Dealer Notification Date : AUG 20, 2021 – NR Planned Owner Notification Date : SEP 03, 2021 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAR 19, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2016-2018 Mercedes-Benz C350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C350 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on March 26, 2021. Owners will be notified of the voluntary recall campaign approximately one week after launch to the dealers on May 14, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAR 26, 2021 – MAY 14, 2021 Planned Owner Notification Date : NR – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-197 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAR 26, 2021 NHTSA Recall No. : 21V-197 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 15,096 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2020 Mercedes-Benz C300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C300 Coupe 679 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2015-2020 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 C300 8875 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2016-2018 Mercedes-Benz C350e Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2016-2018 C350e 112 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2015-2015 Mercedes-Benz C400 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 C400 138 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2020 Mercedes-Benz C43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 Coupe AMG 74 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2020 Mercedes-Benz C43 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2020 C43 AMG 180 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2016-2016 Mercedes-Benz C450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016 C450 217 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2015-2019 Mercedes-Benz C63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2019 C63 AMG 136 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2014-2019 Mercedes-Benz CLA250 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2019 CLA250 Coupe 1968 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2014-2015 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2015 CLA45 AMG 44 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2016-2018 Mercedes-Benz CLA45 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2018 CLA45 Coupe AMG 23 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2015-2020 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2020 GLA250 306 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2015-2016 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2015 GLA45 AMG 30 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2016-2020 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2020 GLC300 765 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2017-2019 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLC43 AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2018-2018 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018 GLC63 AMG 1 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2015-2015 Mercedes-Benz S65 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015 S65 AMG 7 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2014-2020 Mercedes-Benz S63 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2020 S63 AMG 52 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2015-2016 Mercedes-Benz S600 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2015-2016 S600 21 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2018-2019 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2019 S560 9 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2014-2017 Mercedes-Benz S550 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2014-2017 S550 1228 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2018-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2020 S450 10 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2016-2019 Mercedes-Benz GLE63 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016-2019 GLE63 Coupe AMG 32 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2016-2016 Mercedes-Benz GLE 450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2016 GLE450 Coupe 70 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2017-2019 Mercedes-Benz GLE43 Coupe AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2019 GLE43 Coupe AMG 83 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2019 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz 2019 GLC350e 4 Vehicles. The recall population was determined through warranty records. Vehicles outside of the recall have not had a prior service repair. Production Dates : FEB 19, 2013 – AUG 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-197 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2014 – 2020 CLA-Class, GLAClass, C-Class, S-Class, GLC-Class, and GLE-Class Coupe (117, 156, 205, 222, 253, and 292 platform, respectively) vehicles with a panoramic sunroof, the stationary roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the front panel to the vehicle body might deteriorate gradually over time and could result in the front panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users. Description of the Cause : Due to a deviation in the workshop repair process, the front panels may not have been bonded according to specifications during a prior repair Identification of Any Warning that can Occur : When the adhesion begins to deteriorate, the customer might observe a partially detached panel or excessive wind noises in the area of the sunroof while driving. Involved Components : Component Name 1 : Cover OSR Component Description : Cover OSR Component Part Number : A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : Part 573 Safety Recall Report 21V-197 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 In June 2020, NHTSA raised two VOQs to Mercedes-Benz describing instances in which the front roof panel forward of the panoramic sunroof had allegedly detached from the vehicle while it was traveling at highway speeds. MBAG launched an investigation and was able to verify from its internal documentation that in both cases the incorrect adhesive was used to bond the panels during a previous repair. MBAG also began to analyze its internal data related to detachment of the front roof panel to understand whether the incidents were indicative of a broader trend or isolated events and found a number of sporadic reports submitted between 2018 – 2020 involving claims of cracked or partially detached panels. MBAG also observed that all involved vehicles that had also undergone a prior service repair to the front roof panel. MBAG began to analyze whether there was a more systemic issue and whether it was related to a prior repair of the front roof panel. MBAG provided an update to NHTSA in December 2020 and NHTSA opened its Preliminary Investigation in January 2021. MBAG’s technical analysis was carried out from late 2020 and into the first quarter of 2021 and included an analysis of possible deviations from the published repair instructions as not all vehicles that had undergone a prior service repair necessarily reported a subsequent issue with the bonding of the panel. Test setups were prepared by recreating various repair scenarios where an incorrect pre-treatment and bonding adhesives other than the specific adhesive that had been approved for this repair. Sample roof panels were also returned from the field and analyzed which indicated how the pre-treatment, cleaning and primer application were actually being applied by Mercedes-Benz workshops and any third-party sublets and confirmed that there were deviations from the repair procedures. Please see updated Chronology Supplement. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since some of the involved vehicles would have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : Correct installation of the front panel. Cover OSR – A1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900, A0099898571, A0099897571, A0059891971, A0009894905 Identify How/When Recall Condition was Corrected in Production : MBAG created a global Service Information to address the potential for improper repair of the front panel. Additionally MBUSA is communicating the topic to its authorized dealers regarding the proper repair procedures. This condition should no longer occur for repairs made as of the recall launch date. MBAG and MBUSA continue to evaluate and optimize the parts ordering and other processes to ensure the repair is being performed correctly and ensure only the authorized repair components are used, as well as dealer accountability for the repairs. Recall Schedule : Part 573 Safety Recall Report 21V-197 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on March 26, 2021. Owners will be notified of the voluntary recall campaign approximately one week after launch to the dealers on May 14, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAR 26, 2021 – MAY 14, 2021 Planned Owner Notification Date : NR – NR * NR – Not Reported

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