|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Service Campaign 2021020001 Launch Notification
Update SRS Control Unit Software
MY20-21 167 (GLE-Class, GLS-Class)
|Date: March 5, 2021|
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Department Manager, Vehicle Compliance & Analysis
|Campaign No. :||Campaign Desc.:||Update SRS Control Unit Software|
|This is to notify you of a Service Campaign launch regarding updating the supplemental restraint system (“SRS”) control unit software on 17,591 Model Year (“MY”) 2020-2021 167 (GLE-Class, GLS-Class) vehicles. Affected VINs will be flagged in VMI as “OPEN” on March 5, 2021.|
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles, the supplemental restraint system (“SRS”) control unit software does not correspond to the current production specifications. All regulatory specifications are nevertheless met and a potential safety relevance can be ruled out.|
|What We’re Doing||MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the SRS control unit software.|
|Parts||Parts are not necessary for this Service Campaign.|
|Vehicle Model Year(s)||2020-2021|
|Vehicle Model||GLE-Class, GLS-Class|
|Total Campaign Population||17,591|
|AOMS/SOMS||AOMs – This Service Campaign may generate questions from your dealers.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
Campaign No. 2021020001, February 2021
|TO:||ALL MERCEDES-BENZ CENTERS|
|SUBJECT:||Models GLE-Class, GLS-Class (217 platform)
Model Year 2020-2021Update Supplemental Restraint System (SRS) control unit software
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles, the supplemental restraint system (“SRS”) control unit software does not correspond to the current production specifications. All regulatory specifications are nevertheless met and a potential safety relevance can be ruled out. An authorized Mercedes-Benz dealer will update the SRS control unit software.
Prior to performing this Service Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously Always Check VMI for any open campaigns, and perform accordingly.
- Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.
Approximately 17,591 vehicle is affected.
Order No. P-SC-2021020001
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
- Connect XENTRY Diagnosis.
- Update Supplemental Restraint System (SRS) control unit software.
To do this, select menu item “Quick test view N2/10 Supplemental Restraint System (SRS) Adaptations Configuration Manual Settings Check control unit software Action 1380 2020 0296“.
Then follow the user guidance in XENTRY Diagnosis.
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update Supplemental Restraint System (SRS) control unit software. (02-9334)
|Damage Code||Operation Number||Labor Time (hrs.)|
|54 975 19 8||02-5058*||0.1|
* Operation item may be invoiced only once for each workshop order
Operation Number labor times are subject to change
|CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware|
|CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware|
|VSI J2534 ECU Reprogrammer|
|Autel (AULMF2534) MaxiFlash Pro|
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- [Vehicle Coverage] One device Compatible for Ford and Compatible for Mazda, Support vehicle till 2018 year. (Can't Support Ford F-150 ). Support Automatic Vehicle Recognition.
- [ECU Functions] Programming & Installation of new ECUs (PCM, ABS, Instrument Cluster, Air Bag, Fuel Pumps, etc.). Live Data-stream with Recording & Playback Functions for Main ECUs. New Software Re-flash for Existing ECUs.
- [Functional] Connect via USB. Support Read & Clear Diagnostic Trouble Codes (DTCs); Set, Adjust or Remove Speed Governors; Steering Angle Resets, Guided Fault Finding&All Other Dealer Functions.
- [Update] Update by CD with Unlocked Firmware. ★Please Note: If you have any problem when you install the software, please feel free to contact us, our technology team will provide customers service to help you solve the problem. Multilingual: Support English/German/French/Italian/Spanish/Dutch/Slovenian/Finnish/Danish/Norwegian/Portuguese(European)/Portuguese(Brazil).
- 🚩Firmware support update online. If you have any problem, please fell free contact to us, we will help you fix it by TeamViewer or message support.
- VXDIAG VCX NANO Box is PC-to-vehicle interface compatible with multiple software applications, minimizing your investment in multiple brand-specific diagnostic interfaces. We recommend you use official software, if not you can contact us vor trial version program
- VXDIAG VCX Nano for GM/OPEL support for GM/OPEL Diagnose and programming,for programming function, you would need buy software subscription online
- Fully compatible with SAE-J2534-1 & SAE-J2534-2; Quick access to vehicle data for maintenance or management reports; Support all current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- How to resolve "License Expired" issue?: 1.Please download latest vx manager. 2.After download, please install the new vx manager.Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
- Using Tips:1. Package do not come with CD, please refer to the user manual for obtain software link. 2. Please check the user manual carefully before you start using the device, if you need online techinical support you can join our team group. 3. We provide free exchange or return service if the hardware has any issue
- Advanced Diagnostic Scanner for ECU Programming : MK908P has been designed to perform some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz. With the jbox/J2534 VCI or BMW Ethernet Cable, you can edit the cars performance data, like adjusting RPM, fuel injection, etc. A professional car diagnostics scanner to save time/effort on repairs. Form some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz
- Comprehensive Features : Besides Coding and ECU programming functions, the scan tool supports reprogram keys, Bi-directional control, active test, ABS bleeding, complete capabilities for codes, live data, actuation tests, adaptations, prints out recorded data with Wi-Fi. Warm tips Benz-14 & Chang'an-3 Adapters only for UK version, not US version
- User Friendly : The live data stream displayed the real time PID data from ECU and the displayed data included analog inputs and outputs, digital inputs and outputs and system status information broadcast. The graphic display greatly improved the readability and understandability of above parameters. This is definitely a perfect scan tool for enthusiasts interested in knowing how their car is running
- Easy to Operate : The hardware can equal to a best rank android tablet in the market and that made the whole diagnostic procedure more quickly and precisely. Maxisys platform, cloud-based Maxisys provide a large amount of data about the diagnosis and repair advices, that’s really helpful, whenever you encounter problems, you can find solutions from it
- Compatible with Some Add-ons : Combination with Oscilloscope Maxi Scope MP408 and Digital Inspection Cameras MV108, the power of this tool is amazing and the detail you receive about every component of the vehicle makes pinpointing a problem painless. Affordable combination of MS908P and TS601 supports TPMS programming, which turns into a powerful diagnostic tool.
- 👍【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘[email protected] outlook.com🚘 !
- 👍Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards and performs standard Pass Thru J2534 functionality. To check compatibility, please contact🚘[email protected] outlook.com🚘 directly for satisfaction-guaranteed support!
- 👍Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘[email protected] outlook.com🚘 directly for satisfaction-guaranteed support!
- 👍Built-In Wireless with advanced networking functions and data storage. Fast performance ensures quickly reprogramming even the newest controllers & Internet upgradable and updatable.
- 👍Attention: 1. After you ordered and received the J2534, please send us both of the S/N(12 digits, at the back of the device) of the J2534 and your MK908(P) /MS908S (Pro)/ Maxisys Elite to us to bind the two device together. 2. The functions are NOT universally compatible. Please send VIN number to 🚘[email protected] outlook.com🚘 to check compatibility before your order.
- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
- 👍【SAME AS MK908P & BETTER TECH SUPPORT】 MS908S Pro has EXACTLY the same diagnostics and service functions as MK908P and Autel MaxiSys Elite. Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US! NOTE: MS908S Pro is for North & South America only, and support English only.
- 👍【J-2534 ECU PROGRAMMING】Autel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device included, it is capable of replacing the existing software & firmware and programming new ECUs(PCM, ECM) for specific BMW and Benz.
- 👍【25 SPECIAL FUNCTIONS FOR PROS】 Autel MS908S Pro is an advanced auto scan tools that can perform various special functions: Oil Reset, EPB reset, DPF Regen, ABS Bleed, SAS, Battery Registration, Injector Coding, Power Balance, Crankshaft Variation Learn and etc. NOTE: Special Functions are NOT universally compatible. Pls send VIN to 🚘[email protected] outlook.com🚘 to check compatibility before purchase.
- 👍【EXTENSIVE VEHICLE COVERAGE】 MS908S Pro diagnostic scanner computer covers more than 80 US, Asian and European vehicle makes. The scan tool can work on most OBDII-compliant vehicles to locate check engine issues, 80+ makes and models to scan all available systems. For special functions, coverage varies across vehicles, please send VIN number to 🚘[email protected] outlook.com🚘 to check compatibility first.
- 👍【HASSLE-FREE PURCHASE】 Autel MaxiSys MS908S Pro car scanner comes with 12 Months FREE software updates and services and is backed by Amazon 30 Day Return Policy. If there are any issues or concerns, please contact us directly via 🚘[email protected] outlook.com🚘 for prompt tech support and best after-sales services! Purchase now to solve drivability issues, emission issues and save both time & money.
- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
- Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
- Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
- 【IMMO】: Autel MaxiIM IM608, with the worldwide first Smart Mode and Expert Mode, guides customers to perform IMMO-related functions. Smart Mode: step-by-step through a series of functions, for guided and automated key learning; Expert Mode: select a specific function, for advanced key learning functions.
- 【ECU Coding】: Autel scanner IM608, coming with advanced ECU Coding capability, allows users to update the computer software on the vehicle to the latest version, to reprogram adaptive values for certain components after making repairs and replacements, or to program on specific control modules for individual customization.
- 【30+ Service Functions】: Autel diagnostic scanner IM608 is not only a professional key programmer but an overall maintenance scanner with over 30 service functions including Oil reset, EPB, BMS, SAS, DPF Service, etc. These special functions work powerfully and smoothly on 80+ vehicles makes. As a top diagnostic scan tool with full maintenance functions, Autel IM608 can solve 98% of vehicle problems.
- 【All Systems Diagnostic & Active Test】: Autel MaxiIM IM608 is designed to improve mechanics work efficiency. With the OE-level full-system diagnosis, mechanics can read/erase DTCs and view data stream of ALL systems, including engine, transmission, ABS, SRS, and more. Active Test is capable of outputting a command to the ECU to drive the actuators, thus to quickly check the integrity of the system or subsystems.
- 【XP400 & J2534】: We offer free XP400 & J2534 which worth 1500$ dollars if you buy separately, and we give free battery tester AB101. This 12v car auto battery load tester is convenient for you to know the condition of cranking and charging system. Any questions, contact [email protected] for sure.Please send your address to us after placing an order to get the gift for free.
- OE-Level OBD Scanner: The diagnostic tool serves as the most advanced automotive diagnostic tool, comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues. Welcom to contact [email protected] or ask through Q&A for your specific need and to ensure the vehicle compatibility
- All-system Diagnose & Active Test: Provided with full-systems diagnosis(ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc.). The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems
- 30+ Service Functions: As the advanced version of MS908P,MS908S,MS908E, MS908PS PRO, MK908P also offers another 30+ service functions to help your repairing work faster, easier, and more professional, These service functions include immo keys/throttle/injecor coding/trans adaption/suspension/tyre retrofit/DPF/brake bleed/oil reset and more
- Broad Compatibility: The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service. The MaxiFix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software
- With TS401 TPMS Relearn Tool: Since MK908P only supports basic detection functions for TPMS, so it is equipped with TS401, a powerful TPMS tire pressure reset tool, which can help you to program a sensor and do the Relearn procedure
- 🚗【Advanced J2534 ECU PROGRAMMING】: Autel diagnostic scanner MK908P comes with a SAE J2534-1 & -2 compliant Pass-Thru interface, which allows you to program ECUs for Benz/BMW . This helps to update the existing software/firmware of your vehicles, and fix software-controlled drivability & emission issues. Sounds complicated, but this is easy to do and we are 24 hours here for help. Any questions, contact [email protected] for help.
- 🚗【Same as Maxisys Elite, Updated of Maxisys Pro】: With just the same function as Autel Maxisys Elite, upgraded of MS908S PRO, MS908E, Autel scan tool MK908P is much more cost-effective. OE-level obd2 scanner MK908P supports coding functions on 98% vehicle makes. The online coding is compatible with VW & Audi & Porsche & Benz/BMW, and its online configuration for Renault is unique among diagnostic industries.
- 🚗【Advanced Special Functions for Professionals】: Full system diagnostic scanner MK908P enjoys 30+ professional service functions like Oil Reset, EPB, BMS, SAS, DPF, TPMS, and IMMO Service, etc. Besides, MK908P has guided functions which are covered for VAG group. Power balance and offline coding can be supported on Ford. Proxy alignment is there for Fiat. Hiding / customization / personalization functions are covered for car makes such as BWM, VAG, Toyota etc.
- 🚗【Wide Vehicle Coverage for Repairing Shops】: Autel Diagnostic Scanner MK908P has wide vehicle coverage for more than 80 US, Asian and European vehicle makes, ideal for experienced mechanics and garage to do professional repairing and maintenance. With luxury car makes coverage, basic diagnostic functions and most special/service functions of MK908P are compatible with Lamborghini, Ferrari, Aston Martin and Maserati etc.
- 🚗【Free Gift of Car Battery Tester AB101】: Priced at 49$, car battery tester is recommended by Scotty Kilmer and BestReviews. It directly detects the battery data and give suggestions on whether to replace the battery. This 12v car auto battery load tester is convenient for you to know the condition of cranking and charging system. Any questions, contact [email protected] for sure.
Last update on 2021-04-16 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-04-16 / Affiliate links / Images from Amazon Product Advertising API