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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign 2020120009 Launch Notification Rework Towing Eye MY20 247 (GLB-Class) | Date: March 5, 2021 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | Campaign Desc. : | Rework Towing Eye |
| 2020120009 | 20P5890103 | |
| This is to notify you of a Service Campaign launch to rework the towing eye storage compartment and to install a new towing eye on 558 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on March 5, 2021. | ||
|
Background | ||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020 GLBClass (247 platform) vehicles, the towing eye storage compartment does not meet specification, and the towing eye may be missing. | |
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will rework the towing eye storage compartment on the affected vehicles by shortening the retaining rib and install a new towing eye. | |
| Parts | Parts are available and can be ordered as necessary. | |
| Vehicle Model Year(s) | 2020 | |
| Vehicle Model | GLB-Class | |
|
Vehicle Populations | ||
| Total Campaign Population | 558 | |
| Next Steps/Notes | ||
| AOMS/SOMS | AOMs – This Service Campaign may generate questions from your dealers.
| |
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||
Campaign No. 2020120009, March 2021
| TO: | MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLB-Class (247 platform) Model Year 2020 Rework Towing Eye |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020 GLB-Class (247 platform) vehicles, the towing eye storage compartment does not meet specification, and the towing eye may be missing. An authorized Mercedes-Benz dealer will rework the towing eye storage compartment on the affected vehicles by shortening the retaining rib and install a new towing eye.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 558 vehicle is affected.
Order No. P-SC-2020120009
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Work procedure
- Locate towing eye storage under the cargo compartment floor. (Figure 1)
Figure 1
- Shorten retaining rib (A, figure 2) in the stowage compartment of the towing eye, as shown in red, by 3 mm.
- Place new towing eye (B, figure 3) into stowage compartment.
Figure 2
Figure 3
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Towing eye | A 222 315 00 00 |
Warranty Information
Operation: Rework for stowage compartment of towing eye, replace towing eye (02-1871)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 58 901 03 7 | 02-1871 | 0.1 |
Note
Operation Number labor times are subject to change.
P-SC-2020120009
Rework Towing Eye
Model GLB-Class (247 platform)
Model Year 2020
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