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February 26, 2021 NHTSA CAMPAIGN NUMBER: 21V124000
Spark Plugs May Cause Engine Damage
Engine damage may result in an engine stall, increasing the risk of a crash.
NHTSA Campaign Number: 21V124
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 7
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 CLA45 AMG vehicles equipped with 4-cylinder gasoline engines. Incorrect spark plugs may have been installed, which could come apart over time and cause engine damage.
Remedy
MBUSA will notify owners, and dealers will replace the spark plugs, free of charge. The recall began April 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: New Recall Campaign Initial Notification Spark Plug Replacement MY20 118 (CLA-Class) |
Date: March 5, 2021 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Spark Plug Replacement | |
| TBA | 21V124 | 21P2197360 | ||
| This is to notify you of a new Recall Campaign launch regarding spark plug replacements on 7 MY 2020 118 (CLA-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 5, 2021. | ||||
|
Background |
||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 CLA-Class (118 platform) vehicles with a 4-cylinder gasoline engine (M139), an incorrect variant of the spark plug might have been installed. In this case, an increased mechanical wear of the spark plug from thermal overload could occur over time. This may cause parts of the spark plug to possibly detach within the combustion chamber, potentially leading to engine damage. In this case, stalling of the vehicle cannot be ruled out, which could increase the risk of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the affected spark plugs on the affected vehicles. | |||
| Parts | An additional notification will be sent when the remedy is available. | |||
|
Vehicles Affected |
||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | CLA-Class | |||
|
Vehicle Populations |
||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 CLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 CLA-Class vehicles covered by this notification until the vehicle has been repaired. |
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Next Steps/Notes |
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| Customer Notification Timeline | Customer may be contacted by the CAC. Customer letter will be mailed approximately at the time of launch. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Safety & Emissions Recall Campaign Launch Notification Replace Spark Plugs MY20 118 (CLA-Class) |
Date: April 9, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | CA DMV. : | NHTSA ID | Campaign Desc. : | Replace Spark Plugs | |
| 2021030011 | 210311 | 21V124 | 21P1590009 | ||
| This is to notify you of a Safety & Emissions Recall Campaign launch to replace the spark plugs on 7 Model Year (“MY”) 2020 118 (CLA-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 9, 2021. | |||||
|
Background |
|||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 CLA-Class (118 platform) vehicles with a 4-cylinder gasoline engine (M139), an incorrect variant of the spark plug might have been installed which could affect the safety and emissions of the vehicle. In this case, an increased mechanical wear of the spark plug from thermal overload could occur over time. This may cause parts of the spark plug to detach within the combustion chamber, potentially leading to engine damage. In this case, stalling of the vehicle cannot be ruled-out, which could increase the risk of a crash. | ||||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the spark plugs on the affected vehicles. | ||||
| Parts | Parts are available and can be ordered as necessary. | ||||
|
Vehicles Affected |
|||||
| Vehicle Model Year(s) | 2020 | ||||
| Vehicle Model | CLA-Class | ||||
|
Vehicle Populations |
|||||
| Total Recall Population | 7 | ||||
| Total Vehicles in Dealer Inventory | 0 | ||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 CLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 CLA-Class vehicles covered by this notification until the vehicle has been repaired. Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction. |
|||||
| Next Steps/Notes | |||||
| Customer Notification Timeline | Customer may be contacted by the CAC. Customer letter will be mailed approximately at the time of launch. | ||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||||
Campaign No. 2021030011, April 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model CLA-Class (118 platform) Model Year 2020 Replace Spark Plugs |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 CLA-Class (118 platform) vehicles with a 4-cylinder gasoline engine (M139), an incorrect variant of the spark plug might have been installed which could affect the safety and emissions of the vehicle. In this case, an increased mechanical wear of the spark plug from thermal overload could occur over time. This may cause parts of the spark plug to detach within the combustion chamber, potentially leading to engine damage. In this case, stalling of the vehicle cannot be ruled-out, which could increase the risk of a crash. An authorized Mercedes-Benz dealer will replace the spark plugs on the affected vehicles.
Prior to performing this Recall Campaign:
- MI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 7 vehicles are involved.
Order No. P-RC-2021030011
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Work procedure
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The campaign number for the California Proof of Correction is unique and must be entered as such (210311), your dealer code, and the date of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
Figure 1
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) Figure 2, after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be entered as such (210311).
Figure 2
California Proof of Correction Parts Information
| Qty. | Part Name | Part Number |
| 1 | Sheet (CA Dealers Only) | A 000 584 42 14 |
| 1 | Label (CA Dealers Only) | A 000 584 54 13 |
Primary Parts Information
| Qty. | Part Name | Part Number |
| 4 | Spark plug | A 139 159 14 00 |
Warranty Information
Operation: Replace all spark plugs
| Damage Code | Operation Number | Labor Time (hrs.) |
| 15 900 09 7 | 02-1974 | 0.9 |
Note
Operation Number labor times are subject to change
P-RC-2021030011
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2021030011
This notice applies to your vehicle, VIN:
Replace Spark Plugs
NHTSA Recall #21V124 and CA DMV #210311
April, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020 CLA-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that in certain Model Year (“MY”) 2020 CLA-Class vehicles with a 4-cylinder gasoline engine, an incorrect type of a spark plug might have been installed which could affect the safety and emissions of the vehicle. As a result, increased mechanical wear of the spark plug from high-heat overload could occur over time and cause parts of the spark plug to possibly detach within the combustion chamber, leading to engine damage. If this occurs, the engine may stall, which could increase the risk of a crash.
What will your DEALER DO?
An authorized Mercedes-Benz dealer will replace the spark plugs on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the spark plugs on the affected vehicles under Recall Campaign # 2021030011. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
FOR CALIFORNIA ONLY: A Proof of Correction certificate shall be issued to you by the servicing dealer (California only) showing that the vehicle has been repaired under the Recall Campaign. The certificate may be required by the Department of Motor Vehicles as a condition of vehicle registration or operation.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
•A remedy is available for your vehicle.
•Schedule an appointment with your authorizedMercedes-Benz dealer as soon as possible.
•This repair will be provided free of charge.
To find the most convenient authorized
Mercedes-Benz dealer from your smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG CLA45 | 2020 |
8 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V124-4818.PDF 211.124KB
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Recall Acknowledgement
RCAK-21V124-3814.pdf 645.778KB
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Defect Notice 573 Report
RCLRPT-21V124-1956.PDF 214.151KB
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Manufacturer Notices(to Dealers,etc)- New Recall Campaign Initial Notification Spark Plug Replacement MY20 118 (CLA-Class)
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Remedy Instructions and TSB
RCRIT-21V124-0572.pdf 441.676KB
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Manufacturer Notices(to Dealers,etc)- Safety & Emissions Recall Campaign Launch Notification Replace Spark Plugs
RCMN-21V124-9668.pdf 598.837KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V124-7142.pdf 206.341KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V124-7526.PDF 211.308KB
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Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V124&docType=RCL
- [Vehicle Fitment]: Compatible with Mercedes Benz C230 2003-2005 L4 1.8L
- [Reference Number]: UF-555, A0001501580, 0001501580, 4704
- [Directly Fit]: OE Replacement Brand New Ignition Coil, with 3-Pins. Please Enter Your Vehicle Information in the Top Left Corner
- [Iridium spark plug]: Iridium is a type of refined alloy which is highly suitable to be used as the materials of the central electrode in a spark plug. It extends the life of the spark plug nearly threefold, ensures a more stable idle speed of the engine, and delivers a super performance to the engine with improved fuel efficiency, reduced emissions and faster starting up.
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- [Vehicle Fitment]: Compatible with Kia Soul 2010-2011 L4 1.6L; Compatible with Mercedes-Benz C250 2012-2014 L4 1.8L, SLK250 2012-2015 L4 1.8L
- [Reference Number]: 93911, LKR7AIX, 08040K9000, BY480LKR7A, SAB330NG1709
- [Specifications]: ①Center Electrode Tip Material: Iridium; ②Center Electrode Core Material: Platinum; ③Resistance (ohms): 5000; ④Gap Size (IN): 0.032; ⑤Hex Size (IN): 5/8; ⑥Insulator Height (mm): 50.50; ⑦Reach (mm): 26.50; ⑧Thread Diameter (MM): 12.00
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- For Mercedes-Benz: 06-07 C230 2.5L丨06-07 C280 3.0L丨08-12 C300 3.0L丨06-11 C350 3.5L丨07-10 CL550 5.5L丨06-09 CLK350 3.5L丨07-09 CLK550 5.5L丨07-11 CLS550 5.5L丨06-11 E350 3.5L丨07-11 E550 5.5L丨09-15 G550 5.5L丨07-12 GL450 4.6L丨08-12 GL550 5.5L丨10-12 GLK350 3.5L丨06-11 ML350 3.5L丨10-11 ML450 3.5L丨05-06 ML500 5.0L丨08-11 ML550 5.5L丨06-11 R350 3.5L丨2006 S350 3.7L丨10-13 S400 3.5L丨07-11 S550 5.5L丨07-12 SL550 5.5L丨06-08 SLK280 3.0L丨09-11 SLK300 3.0L丨05-11 SLK350 3.5L.
- For 2007-2008 Dodge Sprinter 2500 3.5L丨2007-2008 Dodge Sprinter 3500 3.5L. For 2010-2011 Kia Soul 1.6L, for 2007-2013 Mitsubishi Outlander 3.0L, for 2008-2015 Smart Fortwo 1.0L.
- ✔Excellent Function: A faulty spark plug may result in vehicle idling and shaking, accelerates weakly. Every component either matches or improves on the OE design to ensure fast and easy installation with superior performance and reliability. to provide superior cold-start performance and a smoother running engine.
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- ✔OE# 95983. Replace Oe# LKR7BGP-8. Package included: Double Iridium Spark Plug x6. Not included instruction manual, easy to install.
- Bosch premium spark plug: manufactured in Europe from one of the leading global automotive suppliers
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- Plugs easy to replace: factory-pre-set electrode gap, no adjustment necessary; Bosch advices not to lubricate the thread. Requested tightening torque or angle see on package
- Excellent wear resistance: precious metal alloy at center and ground electrode
- Ignition Coil Pack and Spark Plugs combo fit for 3.0L V6: 2006-2007 Mercedes-Benz C280|2008-2012 Mercedes-Benz C300|2006-2008 Mercedes-Benz SLK280|2009-2011 Mercedes-Benz SLK300
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- Ignition Coil Pack and Spark Plugs combo fit for: 2006-2007 Mercedes-Benz C230 2.5L/2.5 V6; 2007-2012 Mercedes-Benz GL450 4.7L/4.7
- Ignition Coils Part Number: UF-535 UF-585 UF585 UF535 UF520 5C1748 C1691 E1035 0001501980 0001502680 0001502780 07C905115 07C905115C 07C905115D 19005267 2729060060 68011844AA 68139957AA
- Brand New Bosch Spark Plug, Set of 6
- OE #'s: 004 159 81 03, 004 159 25 03, 004 159 60 03, 004 159 63 03, 004 159 64 03
- Bosch #: 0242140521, ZR6SII3320, 7430
- Replaces Older: 0 241 140 514, 0 241 140 513
- This 4 pack NGK Laser Platinum Spark Plug is compatible with Mercedes-Benz C250 2015, 2014, 2013, 2012 1.8L L4
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- Compatibility: Ignition Coil Pack & Spark Plugs for 2006-2011 Mercedes Benz E350 V6 3.5L | 2006-2011 Mercedes Benz ML350 V6 3.5L | 2006-2011 Mercedes Benz R350 V6 3.5L | 2006-2007 Mercedes Benz C230 V6 2.5L | 2006-2007 Mercedes Benz C280 V6 3.0L | 2008-2012 Mercedes Benz C300 V6 3.0L | 2010-2011 Mercedes Benz C300 V6 3.5L | 2005-2011 Mercedes Benz SLK350 V6 3.5L | 2006-2009 Mercedes Benz CLK350 V6 3.5L | 2010-2012 Mercedes Benz GLK350 V6 3.5L
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- Package Content & Warranty: Set of 6 Ignition Coil Packs and Spark Plugs; 24-MONTH-WARRANTY; If you have any issues or problems about the ignition coils please send us mail any time we will hep you resolve by our best
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- Reduces common ignition coil/spark plug issues such as; no/hard start, long crank time, misfires, lack of power, inconsistent transmission shifts, spark plug fouling, premature catalytic converter failure, poor fuel economy, check engine light illumination
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Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
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