February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V058000
Inaccurate Vehicle Location for Emergency Services
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
NHTSA Campaign Number: 21V058
Manufacturer Mercedes-Benz
USA, LLC
Components COMMUNICATION, ELECTRICAL SYSTEM
Potential Number of Units Affected 1,292,258
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA’s number for this recall is 2021020025.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Vehicle Position for eCall MY16-21 Various Models | Date: February 12, 2021 |
IMPORTANT RECALL CAMPAIGN INFOMRATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall | ||
| TBA | 21V058 | 21P2197342
21P2197344 | |||
| This is to notify you of a new Recall Campaign regarding the vehicle position for the Emergency Call (“eCall”) on 1,292,258 Model Year (“MY”) 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 12, 2021. | |||||
| Background | |||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLSClass, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156,
166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | ||||
| What We’re Doing | MBUSA will conduct a voluntary recall. Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will be performed to update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in phases based on the subscription status of the vehicle. Further details will be communicated at the launch of each phase. All customers will receive official recall notification letters following federal regulations. | ||||
| Parts | Parts are not required for repair. However, the current remedy is not available at this time. Additional notifications will be sent once the remedy is available. | ||||
| Vehicles Affected | |||||
| Vehicle Model Year(s) | 2016-2021 | ||||
| Vehicle Model | A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class | ||||
| Vehicle Populations | |||||
| Total Recall Population | 1,292,258 | ||||
| Total Vehicles in Dealer Inventory | 5,644 | ||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired.
| |||||
| Next Steps/Notes | |||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | ||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: New Recall Campaign Launch Notification Vehicle Position for eCall – First Wave MY18-21 Various Models | Date: February 19, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall – First Wave | |||
| 2021020025 | 21V058 | 21P5498921 | ||||
| This is to notify you of a Recall Campaign launch regarding the vehicle position for the emergency call (“eCall”) – first wave on 23,395 Model Year (“MY”) 2018-2021 A-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 231, 238, 247, 253, 257, 290, 292, and 463 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on February 19, 2021. | ||||||
| Background | ||||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLBClass, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | |||||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. | |||||
| Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | |||||
| Vehicles Affected | ||||||
| Vehicle Model Year(s) | 2018-2021 | |||||
| Vehicle Model | A-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class | |||||
| Vehicle Populations | ||||||
| Total Recall Population | 23,395 – First Wave Only | |||||
| Total Vehicles in New Dealer Inventory | 3,865 | |||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||||
| Next Steps/Notes | ||||||
| Customer Notification Timeline | Customer letters will be mailed approximately one to two weeks after the third wave. | |||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||||
Campaign No. 2021020025, February 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models various Model Year 2016-2021 Vehicle Position for eCall (First Wave) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 23,395 of the 1,292,258 vehicles are involved in this campaign.
Order No. P-RC-2021020025
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update HERMES control unit software.
To do this, select menu item “Quick test view ⇒ N112/9 telematics services control unit (HERMES) ⇒ Adaptations Control unit update ⇒ Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update HERMES control unit software (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 989 21 8 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9334 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
In the event that the flash or SCN coding takes longer than expected and exceeds the established labor time above, please claim additional NON time as needed. Please ensure that technicians properly document the additional NON time via a separate and identifiable punch. Please document the reason for the additional time in the technician’s comments and the claim text. Finally, please attach the accounting copy of the repair order to the claim in EVA to expedite processing and payment. Additional time claims that does not meet these requirements will be subject to debit.
Note
Operation Number labor times are subject to change
P-RC-2021020025
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Update Software Update for Vehicle Position for eCall – First and Second Wave MY17-21 Various Models | Date: March 5, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Software Update for Vehicle Position for eCall – First and Second Wave | |||
| 2021020025 | 21V058 | 21P5498921 | ||||
| This is to notify you of a Recall Campaign launch regarding updating the software for the vehicle position for the emergency call (“eCall”) – first and second wave on 48,591 Model Year (“MY”) 2017-2021 A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on March 5, 2021. | ||||||
| Background | ||||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, AClass, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash, increasing the risk of injury following a crash. Nevertheless, the other functions of the automatic and manual emergency call function are not affected by this issue. | |||||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave. | |||||
| Parts | Parts are not required for repair. The recall remedy software is available and repairs can be performed as necessary. | |||||
| Vehicles Affected | ||||||
| Vehicle Model Year(s) | 2017-2021 | |||||
| Vehicle Model | A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class | |||||
| Vehicle Populations | ||||||
| Total Recall Population | 23,395 – First Wave Only, 25,196 – Second Wave Only | |||||
| Total Vehicles in New Dealer Inventory | 3,918 – First Wave Only, 18 – Second Wave Only | |||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired. | ||||||
| Next Steps/Notes | ||||||
| Customer Notification Timeline | Customer letters will be mailed approximately one to two weeks after the third wave. | |||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||||
Campaign No. 2021020025, February 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models various Model Year 2016-2021 Vehicle Position for eCall (First Wave) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash, increasing the risk of injury following a crash. Nevertheless, the other functions of the automatic and manual emergency call function are not affected by this issue. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave.
Prior to performing this Recall Campaign:
• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 48,591 of the 1,292,258 vehicles are involved in this campaign.
Order No. P-RC-2021020025
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update HERMES control unit software.
To do this, select menu item “Quick test view ⇒ N112/9 telematics services control unit (HERMES) ⇒ Adaptations Control unit update ⇒ Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update HERMES control unit software (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 989 21 8 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9334 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
In the event that the flash or SCN coding takes longer than expected and exceeds the established labor time above, please claim additional NON time as needed. Please ensure that technicians properly document the additional NON time via a separate and identifiable punch. Please document the reason for the additional time in the technician’s comments and the claim text. Finally, please attach the accounting copy of the repair order to the claim in EVA to expedite processing and payment. Additional time claims that does not meet these requirements will be subject to debit.
Note
Operation Number labor times are subject to change
P-RC-2021020025
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Vehicle Position for eCall – Third Wave MY16-21 Various Models | Date: March 26, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall – Third Wave | |
| 2021020036
2021030015 2021030017 | 21V058 | 21P5497421
21P5497417 21P5497419 | ||
| This is to notify you of a Recall Campaign launch regarding the vehicle position for the emergency call (“eCall”) – third wave on 906,125 Model Year (“MY”) 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, EClass, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 26, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016–2021 Models (listed below), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An over-the-air update (“OTA”) will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. NO ACTION is needed by Dealers. | |||
| Parts | Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION needed | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2016-2021 | |||
| Vehicle Model | CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, SClass, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 906,125 | |||
| Total Vehicles in New Dealer Inventory | 128 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification
Timeline | Customer letters have been mailed in batches between March 12th to the 17th for the third wave notifying customers of the OTA update. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) Updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven in four or more weeks – we suggest that the ignition be cycled once to initialize the process, sufficient battery voltage may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Once the OTA update is successful the vehicle will be closed on a weekly basis starting 3/26 in VMI. However, for real time info, there are two separate ways to check for the software update.
1) Remote Diagnostic Test
a. Start Remote Diagnostic Test (Figure 1, A).
b. Go to Mmc Remote Diagnostics (Figure 1, B).
(Figure 1 – VMI Remote Diagnostics. A – Remote Diagnostic Test, B – Mmc Remote Diagnostics)
c. Click Xentry Portal Work Shop (Figure 2)
(Figure 2 – Xentry Portal Workshop)
d. Type in VIN (Figure 3, A)
e. Click Quick Test Search (Figure 3, B)
(Figure 3 – Quick Test Search, A – VIN, B – Quick test search)
f. Assign quick test – Use latest date or request new vehicle test data for latest data (Figure 4)
Vehicles must have a currently active Mercedes Me Connect Account.
(Figure 4 – Assign quick test)
g. Click Telematics service (Figure 5, A)
h. Click Search (Figure 5, B)
(Figure 5 – Search Telematics Service, A – Telematics Service, B – Search Button) i. Click Vehicle test data (Figure 6)
i. Click Vehicle test data (Figure 6)
(Figure 6 – Vehicle test data)
j. Click Search on the latest date (Figure 7)
(Figure 7 – vehicle test data search)
k. Click printer icon (Figure 8, A)
(Figure 8 – Print/Download, A – Printer icon, B – Control Unit view, C – Filter : F &f enabled)
i. Check Object Number (Figure 9) with Table 1.
(Figure 9 – Software Object number)
2) Dealer can alternatively check VeDoc (Figure 10 and Table 1)
a. A VIN can be searched via VeDoc – (Figure 10, A)
b. Click Heremes – Control unit (Figure 10, B)
c. Check Object Number (Figure 10, C) with Table 1.
d. If the Object matches with any of them ones in Table 1 than the OTA was successful
(Figure 10 – VeDoc example. A – VIN, B – Hermes Controlunit, C – Object Number)
Table 1
| Part | Object Number |
| SW HERMES | A2479021108 |
| SW HERMES | A2479025009 |
| SW HERMES | A2139024122 |
| SW HERMES | A2229021021 |
| SW HERMES | A2229029220 |
3) Customer can check via the Mercedes Me Website me.mercedes-benz.com (Figure 11 & 12). Under software updates it will show a successful installed for “Update for the communication module”.
(Figure 11 – Mercedes Me Connect Service)
(Figure 12 – Successful Software Update)
Information Regarding Warranty Submissions
NO CLAIM TO BE SUBMITTED FOR THIS CAMPAIGN! If submitting claims for other lines on same RO, EVA may give the following error: 573 Open recall campaign found. Damage code; <1s> (Figure 13).
(Figure 13 – Error message)
Please confirm error with the following text: OTA update. No update from dealer required.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Vehicle Position for eCall – Fourth Wave MY16-21 Various Models | Date: April 30, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall – Fourth Wave | |
| 2021040020
2021040021 2021040022 | 21V058 | 21P5497418
21P5497420 21P5497422 | ||
| This is to notify you of a Recall Campaign launch regarding the vehicle position for the emergency call (“eCall”) – fourth wave on 341,104 Model Year (“MY”) 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, EClass, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177,
190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 30, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016–2021 Models (listed below), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An over-the-air update (“OTA”) will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. NO ACTION is needed by Dealers. | |||
| Parts | Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION needed | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2016-2021 | |||
| Vehicle Model | CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, SClass, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 341,104 | |||
| Total Vehicles in New Dealer Inventory | 13 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters have been mailed for the fourth wave notifying customers of the OTA update. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) Updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven in four or more weeks – we suggest that the ignition be cycled once to initialize the process, sufficient battery voltage may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Once the OTA update is successful the vehicle will be closed on a weekly basis starting 3/26 in VMI. However, for real time info, there are two separate ways to check for the software update.
1) Dealer can alternatively check VeDoc (Figure 1 and Table 1)
a. A VIN can be searched via VeDoc – (Figure 1, A)
b. Click Heremes – Control unit (Figure 1, B)
c. Check Object Number (Figure 1, C) with Table 1.
d. If the Object matches with any of them ones in Table 1 than the OTA was successful
(Figure 1 – VeDoc example. A – VIN, B – Hermes Controlunit, C – Object Number)
Table 1
| Part | Object Number |
| SW HERMES | A2479021108 |
| SW HERMES | A2479025009 |
| SW HERMES | A2139024122 |
| SW HERMES | A2229021021 |
| SW HERMES | A2229029220 |
NO CLAIM TO BE SUBMITTED FOR THIS CAMPAIGN! If submitting claims for other lines on same RO, EVA may give the following error: 573 Open recall campaign found. Damage code; <1s> (Figure 13).
(Figure 13 – Error message)
Please confirm error with the following text: OTA update. No update from dealer required.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Update Vehicle Position eCall – Fifth Wave (NO OTA) MY17-21 Various Models | Date: May 7, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Unlike in previous waves where an over the air (“OTA”) update was implemented with no dealer action, these vehicles can only be updated via Xentry should the customer consent.
DEALER ACTION NEEDED for WAVE 5!
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall – Fifth Wave | |||
| 2021050002 | 21V058 | 21P5497423 | ||||
| This is to notify you of a Recall Campaign launch regarding vehicle position for the emergency call (“eCall”) – fifth wave – on 261 Model Year (“MY) 2017-2021 A-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217,222, 231, 238, 247, 253, 257, 290, 292, and 463 platform, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 7, 2021. | ||||||
| Background | ||||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLCClass, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLCClass, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | |||||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. Unlike previous waves there is NO OTA update – dealer action is needed for wave 5 vehicles. | |||||
| Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | |||||
| Vehicles Affected | ||||||
| Vehicle Model Year(s) | 2017-2021 | |||||
| Vehicle Model | A-Class, C-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLC-Class, GLE-Class, GLS-Class, GTClass, S-Class, SL-Class, SLC-Class | |||||
| Vehicle Populations | ||||||
| Total Recall Population | 261 | |||||
| Total Vehicles in Dealer Inventory | 0 | |||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-21 A-Class, C-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star Tek Info. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-21 A-Class, CClass, CLA-Class, CLS-Class, E-Class, GLA-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||||
| Next Steps/Notes | ||||||
| Customer Notification Timeline | Customer letters have been mailed for the fifth wave notifying customers of the recall. This wave is for customers who “opted out” of OTA update | |||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||||
Campaign No. 2021050002, May 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models various Model Year 2017-2021 Vehicle Position for eCall- wave 5 – no over the air (“OTA”) update – dealer action needed for wave 5. |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles.
Unlike previous waves, there is NO OTA update – dealer action is needed for wave 5 vehicles. Please ensure customer consent prior to performing this campaign.
Prior to performing this Recall Campaign:
• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 261 vehicles are involved in this campaign.
Order No. P-RC-2021050002
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update HERMES control unit software.
To do this, select menu item “Quick test view ⇒ N112/9 telematics services control unit (HERMES) Adaptations ⇒ Control unit update ⇒ Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update HERMES control unit software (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 974 23 8 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9334 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
Operation Number labor times are subject to change
P-RC-2021050002
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Vehicle Position for eCall – Sixth Wave MY16-21 Various Models | DATE: August 20, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
NO OTA – Dealer Action Needed
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | August 20, 2021 | ||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall – Sixth Wave |
| 2021050002 | 21V058 | 21P5497423 | |
| This is to notify you of a Recall Campaign launch regarding the vehicle position for the emergency call (“eCall”) – sixth wave on 110,203 Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL- Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC- Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC- Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform, respectively), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | ||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. | ||
| Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2016-2021 | ||
| Vehicle Model | CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S- Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class | ||
| Vehicle Populations | |||
| Total Recall Population | 110,465 (110,203 – Sixth Wave Only) | ||
| Total Vehicles in Dealer Inventory | 6 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS- Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired.
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters have been mailed on September 10, 2021. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2021050002, August 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models various Model Year 2016-2021 Vehicle Position for eCall (Wave 6) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 110,465 vehicles are involved in this campaign.
Order No. P-RC- 2021050002
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update HERMES control unit software.
To do this, select menu item “Quick test view ⇒ N112/9 control unit for telematics services (HERMES) ⇒ Adaptations Control unit update ⇒ Updating of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update HERMES control unit software (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 974 23 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9334 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
In the event that the flash or SCN coding takes longer than expected and exceeds the established labor time above, please claim additional NON time as needed. Please ensure that technicians properly document the additional NON time via a separate and identifiable punch. Please document the reason for the additional time in the technician’s comments and the claim text. Finally, please attach the accounting copy of the repair order to the claim in EVA to expedite processing and payment. Additional time claims that does not meet these requirements will be subject to debit.
Note
Operation Number labor times are subject to change
P-RC- 2021050002
Mercedes-Benz Part 573 Submission
Original Submitted to Portal February 5, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In October 2019, MBAG launched an initial investigation based on a report from the Mercedes-Benz eCall center of a single instance in the European market where the automatic eCall system relayed an inaccurate vehicle position. Following the report, the behavior of the eCall function was analyzed to understand why an inaccurate vehicle position was relayed. MBAG reviewed its data and found that it had no record of similar behavior of the eCall system during any of its internal testing, including during vehicle crash tests in various scenarios. MBAG began to work closely with the supplier in different test environments and tried to replicate and understand the event. In depth analysis of the potential behavior of the power supply and the communication module eventually found how the software design of the communication module affected the relay of location information for the single European case.
In July 2020, MBAG’s After-Sales department became aware of the issue and continued the analysis. MBAG’s analysis focused on whether other vehicles in the field equipped with eCall functionality could experience a similar scenario.
In September 2020 different power supply technologies were compared to understand which vehicles in the field might also potentially experience similar behavior of the eCall location services. Since the eCall system is installed in multiple vehicle platforms and models, each with differing vehicle architecture, including the location and layouts for the installation of the electrical wiring harnesses and battery, the analysis was focused on these physical differences as well as the effect of crash dynamics on the behavior of the automatic eCall system.
In October 2020 the relevance of the behavior for different hardware and software combinations of the communication module began to be analyzed. This effort lasted into January 2021 along with a detailed review of accident research data from the German market. That research indicated additional similar events where the vehicle position transmitted by the eCall system was incorrect.
On January 29, 2021, MBAG determined that a safety risk cannot be ruled out.
SEOCONTENT-START
March, 2021 • A remedy is available for your vehicle.
• Over-The Air update will be performed.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN:
Update Emergency Call Communications Module
NHTSA Recall #21V058
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model
Year (“MY”) 2016-2021 A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, SClass,
SL-Class, and SLC-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
What will your DEALER DO?
What should YOU DO?
Information for Owners
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and
whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this
Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear
from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C.
Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590
or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this may cause you.
Sincerely,
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to the
left.
On certain MY 2016-2021 Mercedes-Benz vehicles listed above, the software design of the communication module may
fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash.
Depending on the crash scenario, a temporary drop in the on-board electrical voltage system may occur. If this occurs,
the wrong location may be transmitted during an eCall. As a result, the arrival of emergency responders could be delayed,
which could increase the risk of injury. All other functions of the automatic or manual eCall are not affected by this issue.
An Over-The-Air (“OTA”) activation will be initiated to update the communication module software for the automatic
eCall system on the affected vehicles with an active “Mercedes Me” subscription via the vehicle’s existing mobile data
link. However, your vehicle has been identified as not having an active “Mercedes Me” subscription. For vehicles
without a “Mercedes Me” subscription service, the software update will also be performed OTA, unless you choose to
opt-out of the OTA update. If you decide to opt-out, an authorized Mercedes-Benz dealer can update the eCall system,
however additional repair time may be needed. Please see below for instructions on how to opt-out of the OTA service.
This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and
respect for your time is a top priority. For those customers that opt-out of the OTA update, the minimum repair time
can be less than 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a
matter of the normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
which might be applicable to your vehicle and this may increase the required working time. If you choose not to optout,
a dealer visit is not needed.
No action necessary for Opting-in. For additional information, please contact your preferred authorized Mercedes-Benz
dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you
are asking about the Over-The-Air (“OTA”) update under NHTSA Recall #21V058.
Opting out of the OTA Update: Customers who are not subscribed to the Mercedes Me service may opt-out of the OTA
update by emailing [email protected] with your VIN, a confirmation email will be sent once reviewed, or by calling
1-800-FOR-MERCEDES. The opt-out period will start on 3/23/2021 and end on 4/22/2021. Once the opt-out period
has closed on 4/22/2021, all customers who opt out may call/visit an authorized Mercedes-Benz dealer to have their
vehicle checked to confirm the latest software update starting 4/26/2021. This check could take less than 1 hour. You
may check mbusa.com/recall, nhtsa.gov/recalls and may also contact us at 1-800-FOR-MERCEDES for the status of the
OTA update. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification
Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open
for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home
or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer
can confirm availability.
I n the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side
and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the
ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact
them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
************************************************************************************************************************
March, 2021
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2016-2021 A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class,
GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? On certain MY 2016-2021 Mercedes-Benz vehicles listed above, the software design of the communication module
may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a
crash. Depending on the crash scenario, a temporary drop in the on-board electrical voltage system may occur.
If this occurs, the wrong location may be transmitted during an eCall. As a result, the arrival of emergency
responders could be delayed, which could increase the risk of injury. All other functions of the automatic or
manual eCall are not affected by this issue.
What will your DEALER DO? In accordance with the Mercedes Me terms of service, a software update will be carried out via your vehicle’s
existing mobile data link. An Over-The-Air (“OTA”) activation will be initiated to update the communication module
software for the automatic emergency call system on the affected vehicles. This service will be provided free of
charge. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and
so no additional action is needed and a dealer visit is not required at this time.
What should YOU DO?
For additional information, please contact your preferred authorized Mercedes-Benz dealer at your earliest
convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are asking about
the Over-The-Air (“OTA”) update under NHTSA Recall # 21V058. Customers who subscribe to the Mercedes Me
service may check the status of the update through the associated website www.me.mercedes-benz.com. Once
your vehicle has installed the software it will state successfully installed. If the vehicle is subscribed to the
Mercedes Me connect services, the status of the remote software update will be listed on the Mercedes Me
connect webpage through vehicle home page > Software updates.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to the
left.
Dear Mercedes-Benz Owner:
• A remedy is available for your vehicle.
• Over-The-Air update.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN:
Update Emergency Call Communications Module
NHTSA Recall #21V058
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
************************************************************************************************************************
March, 2021
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2016-2021 A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class,
GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? On certain MY 2016-2021 Mercedes-Benz vehicles listed above, the software design of the communication module
may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a
crash. Depending on the crash scenario, a temporary drop in the on-board electrical voltage system may occur.
If this occurs, the wrong location may be transmitted during an eCall. As a result, the arrival of emergency
responders could be delayed, which could increase the risk of injury. All other functions of the automatic or
manual eCall are not affected by this issue.
What will your DEALER DO? In accordance with the Mercedes Me terms of service, a software update will be carried out via your vehicle’s
existing mobile data link. An Over-The-Air (“OTA”) activation will be initiated to update the communication module
software for the automatic emergency call system on the affected vehicles. This service will be provided free of
charge. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and
so no additional action is needed and a dealer visit is not required at this time.
What should YOU DO?
For additional information, please contact your preferred authorized Mercedes-Benz dealer at your earliest
convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are asking about
the Over-The-Air (“OTA”) update under NHTSA Recall # 21V058. Customers who subscribe to the Mercedes Me
service may check the status of the update through the associated website www.me.mercedes-benz.com. Once
your vehicle has installed the software it will state successfully installed. If the vehicle is subscribed to the
Mercedes Me connect services, the status of the remote software update will be listed on the Mercedes Me
connect webpage through vehicle home page > Software updates.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to the
left.
Dear Mercedes-Benz Owner:
• A remedy is available for your vehicle.
• Over-The-Air update.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN:
Update Emergency Call Communications Module
NHTSA Recall #21V058
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
************************************************************************************************************************
Mercedes-Benz USA, LLC
IMPORl ANl SAflElY RIECAll 2021050002
l his notice applies to your vehicle, VIN:
Update Emergency Call Communications Module – UPDAllE
NHllSA Recall #21V058 • A remedy is available for your vehicle
• This repair will be provided free of charge.
December, 202 1
1111111111111111111111111 II.-11111
Dear Mercedes Benz Owner:
This notice is an updated notice being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our most
recent records indicate that the vehicle registered in your name is affected by the subject recall, and still has not been repaired. We want to stress the
importance of making an appointment at your preferred dealer as soon as possible for this FREE recall repair. The original communication was sent to
the owner who was on file as of March 2021.
Mercedes Benz AG {“MBAG”), the manufacturer of Mercedes Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year {“MY”) 2016 2021 A Class, B Class, C Class, CLA Class, CLS Class, E Class, G Class, GLA Class, GLB Class, GLC Class, GLE Class,
GLS Class, GT Class, S Class, SL Class, and SLC Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What Is the CONCERN?
What wm your DEAII..ER DO?
What should YOU DO?
To find the most
comienient authorized
Mercedes Benz dealer
from your smartphone,
scan the OR code to the
left.
lnfonnatlon for Owners
On certain MY 2016 2021 Mercedes Benz vehicles listed above, the software design of the communication
module may fail to communicate the correct vehicle’s location for the emergency call system {“eCall”) in the
event of a crash. Depending on the crash scenario, a temporary drop in the on board electrical voltage system
may occur. If this were to occur, the wrong location might be transmitted during an eCall. As a result, the arrival
of emergency responders could be delayed, which could increase the risk of injury. All other functions of the
automatic or manual eCall are not affected by this issue.
An Over The Air {“OTA”) activation was not able to update the communication module software for the automatic
eCall system on your vehicle. Therefore, your vehicle must be updated by an authorized Mercedes Benz dealer.
This service will be proyjded free of charge, We are dedicated to always delivering the best customer experience,
and respect for your time is a top priority. The minimum repair time can be less than 1 hour, your dealer can
provide you with a better estimate of the overall time for this service visit. As a matter of the normal service
process, an authorized Mercedes Benz dealer will also check for other repair measures which might be
applicable to your vehicle and this may increase the required working time.
For additional information, please contact your preferred authorized Mercedes Benz dealer at your earliest
convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduDlng an
appointment to an authorized Mercede.Benz dealer to update the emergency caDD communication module on
the affected vehlcDes under Recall Campaign# 2021050002. You may be asked for your 17 digit Vehicle
Identification Number {VIN) which for your convenience is located above your name at the top of this letter.
Impacts from CQYID-19: Your health and safety remain our top priority. The Mercedes Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. lrree
Mobile Repair at your home or business as well as vehicle pick up and delivery may be available. Your preferred
authorized Mercedes Benz dealer can confirm availability.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to
a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall . Should you have any questions
or encounter any d ifficulty regarding this Recall Campaign, please contact an authorized Mercedes Benz dealer. If for any reason a dealer
is unable to remedy your s ituation, we are a lways happy to hear from you. Please contact us at 1 (800) FOR MERCEDES ( 1 800 367
6372).
If an authorized Mercedes Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of
time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll free Auto Safety Hotline at 1 888 327 4236 (TTY 1
800 424 9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this s ituation may cause you.
Sincerely,
Mercedes Benz USA
Mercedes-Benz USA, LLC
A Dai1nle1 AG Co111μa11y
Cne Uen:edc:,:;-BE:nz )riv1::
S~ncly sp,,ng:, Gt- 3032P,
Phone 177′.l) 785-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
□ EXPORTED □ SOLD
□ LEASE, VEHICLE RETURNED □ STOLEN
□ SCRAPPED □ OTHER ______________ _
□ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS:
Last Name, First Name
I I I ■ Street Apt
,___I. …………………………………….._ ___._____._____.__. …………………………………….. ____._____._____.______._____.______.■ . 1 ■ I City State ZIP
Email Address
Phone {numbers only) Mobile {numbers only)
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for
reimbursement may include parts, labor, fees and tIDCes. Reimbursement may be limited to the amount the repair would have cost if
completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repai red.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a
letter from MBUSA within 60 days of receipt with the reason(s) for the denial.
************************************************************************************************************************
************************************************************************************************************************
************************************************************************************************************************
SEOCONTENT-END
217 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | A220 | 2019-2020 |
| MERCEDES-BENZ | AMG A35 | 2020 |
| MERCEDES-BENZ | AMG C43 | 2017-2021 |
| MERCEDES-BENZ | AMG C63 | 2017-2020 |
| MERCEDES-BENZ | AMG CLA35 | 2020-2021 |
| MERCEDES-BENZ | AMG CLA45 | 2017-2021 |
| MERCEDES-BENZ | AMG CLS53 | 2019-2020 |
| MERCEDES-BENZ | AMG CLS63 | 2017-2018 |
| MERCEDES-BENZ | AMG E43 | 2017-2018 |
| MERCEDES-BENZ | AMG E53 | 2019-2021 |
| MERCEDES-BENZ | AMG E63 | 2018-2021 |
| MERCEDES-BENZ | AMG G63 | 2017-2020 |
| MERCEDES-BENZ | AMG G65 | 2017-2018 |
| MERCEDES-BENZ | AMG GLA35 | 2021 |
| MERCEDES-BENZ | AMG GLA45 | 2017-2021 |
| MERCEDES-BENZ | AMG GLB35 | 2021 |
| MERCEDES-BENZ | AMG GLC43 | 2017-2021 |
| MERCEDES-BENZ | AMG GLC63 | 2021 |
| MERCEDES-BENZ | AMG GLE43 | 2017-2019 |
| MERCEDES-BENZ | AMG GLE53 | 2021 |
| MERCEDES-BENZ | AMG GLE63 | 2017-2021 |
| MERCEDES-BENZ | AMG GLS63 | 2017-2021 |
| MERCEDES-BENZ | AMG GT | 2017-2020 |
| MERCEDES-BENZ | AMG GT C | 2018-2020 |
| MERCEDES-BENZ | AMG GT R | 2018-2020 |
| MERCEDES-BENZ | AMG GT S | 2017-2019 |
| MERCEDES-BENZ | AMG GT43 | 2021 |
| MERCEDES-BENZ | AMG GT53 | 2019-2021 |
| MERCEDES-BENZ | AMG GT63 | 2019-2021 |
| MERCEDES-BENZ | AMG S63 | 2017-2021 |
| MERCEDES-BENZ | AMG SL63 | 2018-2020 |
| MERCEDES-BENZ | AMG SL65 | 2017-2018 |
| MERCEDES-BENZ | AMG SLC43 | 2020 |
| MERCEDES-BENZ | B250E | 2017 |
| MERCEDES-BENZ | C300 | 2016-2021 |
| MERCEDES-BENZ | C350E | 2017-2020 |
| MERCEDES-BENZ | CLA250 | 2016-2021 |
| MERCEDES-BENZ | CLS450 | 2019-2021 |
| MERCEDES-BENZ | CLS550 | 2017-2018 |
| MERCEDES-BENZ | E300 | 2017-2019 |
| MERCEDES-BENZ | E350 | 2020-2021 |
| MERCEDES-BENZ | E350E | 2021 |
| MERCEDES-BENZ | E400 | 2017-2018 |
| MERCEDES-BENZ | E450 | 2019-2021 |
| MERCEDES-BENZ | E550 | 2017 |
| MERCEDES-BENZ | G550 | 2017-2020 |
| MERCEDES-BENZ | GLA250 | 2017-2021 |
| MERCEDES-BENZ | GLB250 | 2020-2021 |
| MERCEDES-BENZ | GLC300 | 2016-2021 |
| MERCEDES-BENZ | GLC350 | 2018-2020 |
| MERCEDES-BENZ | GLC63 AMG | 2018-2020 |
| MERCEDES-BENZ | GLE350 | 2017-2021 |
| MERCEDES-BENZ | GLE350E | 2021 |
| MERCEDES-BENZ | GLE400 | 2017-2019 |
| MERCEDES-BENZ | GLE450 | 2020-2021 |
| MERCEDES-BENZ | GLE550E | 2017-2018 |
| MERCEDES-BENZ | GLE580 | 2020 |
| MERCEDES-BENZ | GLS450 | 2017-2021 |
| MERCEDES-BENZ | GLS550 | 2017-2019 |
| MERCEDES-BENZ | GLS580 | 2020-2021 |
| MERCEDES-BENZ | GLS600 | 2021 |
| MERCEDES-BENZ | S450 | 2018-2020 |
| MERCEDES-BENZ | S550 | 2017 |
| MERCEDES-BENZ | S550E | 2017 |
| MERCEDES-BENZ | S560 | 2018-2021 |
| MERCEDES-BENZ | S560E | 2019-2020 |
| MERCEDES-BENZ | S600 | 2017 |
| MERCEDES-BENZ | S65 AMG | 2017-2019 |
| MERCEDES-BENZ | S650 | 2017 |
| MERCEDES-BENZ | SL450 | 2017-2020 |
| MERCEDES-BENZ | SL550 | 2017-2020 |
| MERCEDES-BENZ | SL63 | 2017 |
| MERCEDES-BENZ | SLC 43 AMG | 2017-2019 |
| MERCEDES-BENZ | SLC300 | 2017-2020 |
| MERCEDES-MAYBACH | S550 | 2017 |
| MERCEDES-MAYBACH | S560 | 2018-2020 |
| MERCEDES-MAYBACH | S600 | 2017 |
| MERCEDES-MAYBACH | S650 | 2019-2020 |
23 Associated Documents
Manufacturer Notices(to Dealers,etc)- New Recall Campaign Launch Notification Vehicle Position for eCall – First Wave MY18-21 Various Models
RCMN-21V058-2060.pdf 677.269KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Vehicle Position for eCall MY16-21 Various Models
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update Vehicle Position eCall – Fifth Wave (NO OTA) MY17-21 Various Models
RCMN-21V058-7774.pdf 539.489KB
Recall 573 Report – Amendment 1
RCLRPT-21V058-9537.PDF 275.478KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V058-4017.pdf 196.48KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V058-6446.pdf 196.48KB
Remedy Instructions and TSB
RCRIT-21V058-5341.pdf 292.964KB
Remedy Instructions and TSB
RCRIT-21V058-0626.pdf 314.683KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Vehicle Position for eCall Fourth Wave MY16-21 Various Models
RCMN-21V058-5089.pdf 1282.069KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Vehicle Position for eCall Third Wave MY16-21 Various Models
RCMN-21V058-6135.pdf 2646.02KB
Recall 573 Report – Amendment 2
RCLRPT-21V058-7145.PDF 275.44KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V058-9588.pdf 212.711KB
Remedy Instructions and TSB
RCRIT-21V058-5966.pdf 157.593KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V058-1296.PDF 211.158KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update Software Update for Vehicle Position for eCall -First and Second Wave MY17-21 Various Models
RCMN-21V058-5905.pdf 581.119KB
Chronology
RMISC-21V058-0532.pdf 214.78KB
Defect Notice 573 Report
RCLRPT-21V058-3925.PDF 275.779KB
Recall Acknowledgement
RCAK-21V058-2895.pdf 2032.905KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V058-7792.PDF 211.258KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Vehicle Position for eCall – Sixth Wave MY16-21 Various Models
RCMN-21V058-4908.pdf 427.302KB
Remedy Instructions and TSB
RCRIT-21V058-7909.pdf 318.074KB
ISSUED Owner Notification Letter(Part 577) – December 2021
RCONL-21V058-0512.pdf 440.659KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V058-9710.PDF 211.465KB
Latest Recalls Documents
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
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- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
- [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
- [All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
- [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
- [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Upgraded Connector Design: The connector has been changed to prevent previous issues. If you bought the earlier model and encountered problems, message us for a hassle-free replacement—we've got you covered
- Made for GM, Ford & Chrysler Dealer-Level Access - Gain OEM-level diagnostics, ECU programming, coding, and bidirectional control with official OE software. Perform system resets and module customization across The Big 3 from one compact OBD2 to USB GM, Chrysler, and Forscan tool. *Does not support ECU diagnostics and programming for GM vehicles using DoIP protocol. Please verify compatibility before purchase
- Supports 8+ OE Software Platforms with One Tool - Work seamlessly across Forscan, FJDS, FDRS, Tech2Win, SPS 2, Techline, GDS2, and Witech 2.0. This J2534 pass-thru device lets you switch between platforms in seconds, streamlining workflow and reducing hardware costs. *No OE Software Provided, OE diagnostic software require separate subscriptions
- Reliable Forscan Adapter for Ford Diagnostics - The RLink X3 is a pro-grade Forscan OBD2 adapter, providing a stable connection for Ford, Lincoln, Mazda, and other Forscan software vehicles. Ideal for programming, module coding, and advanced vehicle configuration
- Broad Coverage for 2006 to 2025 GM, Ford & Chrysler Vehicles - Equipped with J2534 and CAN-FD protocols, this OBD2 connector supports model-year 2006 and newer vehicles. Handle the latest CAN-FD control systems with full compatibility across GM, Ford, and Chrysler platforms
Last update on 2026-06-08 / Affiliate links / Images from Amazon Product Advertising API
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