Replace Dashboard – 2020 Mercedes-Benz GLE-Class & GLS-Class

February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V057000

Dashboard May Impair Passenger Air Bag Deployment

In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.

 

NHTSA Campaign Number: 21V057

Manufacturer Mercedes-BenzeBay logo USA, LLC

Components STRUCTURE

Potential Number of Units Affected 8

 

Summary

Mercedes-BenzeBay logo USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.

 

Remedy

MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall began April 16, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372. MBUSA’s number for this recall is 2021030003.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Replace Dashboard
MY20-21 167 (GLE-Class and GLS-Class)
DATE: February 12, 2021

 

IMPORTANT NEW RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. :  NHTSA ID Campaign Desc. :   Replace Dashboard    
TBA 21V057 21P2197340
This is to notify you of a new Recall Campaign to replace the dashboard in 8 Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “PENDING” on February 12, 2021.

Background

Issue Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class vehicles (167 platform), the dashboard might not meet current production specifications.  In this case, the adhesion of the dashboard surface to the base material might not be ensured. In the event of a crash where the passenger airbag deploys, the inflation of the passenger airbag could be impaired, increasing the risk of injury to occupants.
What We’re Doing MBUSA will conduct a voluntary recall.  An authorized Mercedes-BenzeBay logo dealer will replace the dashboard on the affected vehicles.
Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available.

Vehicles Affected

Vehicle Model Year(s) 2020-2021
Vehicle Model GLE-Class and GLS-Class (167 platform)

Vehicle Populations

Total Recall Population 8
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Dashboard
MY20-21 167 (GLE-Class and GLS-Class)
DATE:  April 9, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Recall Campaign Launch Notification April 9, 2021
Campaign No. :  NHTSA ID Campaign Desc. : Replace Dashboard
2021030003 21V057 21P8192003
This is to notify you of the Recall Campaign launch  to replace the dashboard in 8 Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on April 9, 2021.

Background

Issue Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class vehicles (167 platform), the dashboard might not meet current production specifications.  In this case, the adhesion of the dashboard surface to the base material might not be ensured. In the event of a crash where the passenger airbag deploys, the inflation of the passenger airbag could be impaired, increasing the risk of injury to occupants.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay logo dealer will replace the dashboard on the affected vehicles.
Parts Parts are available and can be ordered as necessary.

Vehicles Affected

Vehicle Model Year(s) 2020-2021
Vehicle Model GLE-Class and GLS-Class

Vehicle Populations

Total Recall Population 8
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on April 16, 2021.  Customers may also be contacted through the CAC.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2021030003, April 2021

 

TO:ALL MERCEDES-BENZeBay logo CENTERS
SUBJECT:Model GLE-Class and GLS-Class vehicles (167 platform)
Model Year 2020-2021
Replace Dashboard

 

Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class vehicles (167 platform), the dashboard might not meet current production specifications. In this case, the adhesion of the dashboard surface to the base material might not be ensured. In the event of a crash where the passenger airbag deploys, the inflation of the passenger airbag could be impaired, increasing the risk of injury to occupants.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 8 vehicles are involved.

 

Order No. P-RC-2021030003

 


Work procedure

 

  1. Remove instrument panel.

For basic data, see AR68.10-P-1000ME.

 

  1. Replace instrument panel.

 

  • 2.1 Transfer front passenger airbag.

For basic data, see AR91.60-P-0664ME.

 

  • 2.2 Transfer detachable parts depending on the vehicle equipment.

Such as temperature sensors for interior air, front trim of steering column, right instrument cluster trim, trim under instrument cluster, panel clips for attachment of different trims, etc.

 

  1. Assemble in reverse order.

 

  1. Carry out function test.

 

 

Primary Parts Information

Qty.Part NamePart Number
As required (1)*Instrument panelA 167 680 01 01*
As required (1)*Instrument panelA 167 680 03 01*
As required (1)*Instrument panelA 167 680 29 04*
As required (1)*Instrument panelA 167 680 30 04*
As required (1)*Instrument panelA 167 680 64 04*
As required (1)*Instrument panelA 167 680 99 00*

 

* The replacement parts must be determined according to the equipment variant and color code variant for the vehicle identification number (VIN) via XPPl. In addition, verification of dealer code will be required. Please contact [email protected] to complete parts ordering by including VIN and recall number on the subject line.

 

Small parts such as screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.

 

Warranty Information 

Operation:  Replace instrument panel (02-1957)

Includes: Disconnect/connect ground line of battery of 12 V on-board electrical system; remove/install instrument panel; replace instrument panel; transfer detachable parts of instrument panel; extra work for: Remove/install glove compartment housing

Damage Code Operation Number Labor Time (hrs.)
81 920 03 702-19573.5

 

Note

Operation Number labor times are subject to change.

 

P-RC-2021030003

 



4 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES-BENZeBay logoAMG GLE532021
MERCEDES-BENZeBay logoGLE3502020
MERCEDES-BENZeBay logoGLE4502020
MERCEDES-BENZeBay logoGLS4502020

 


12 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V057-8863.PDF 211.146KB

 


Issued Interim Owner Notification Letter(Part 577)

RIONL-21V057-1179.pdf 186.239KB

 


Recall 573 Report – Amendment 1

RCLRPT-21V057-9743.PDF 216.288KB

 


Remedy Instructions and TSB

RCRIT-21V057-8800.pdf 267.06KB

 


Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Replace Dashboard

RCMN-21V057-6014.pdf 110.946KB

 


Recall Acknowledgement

RCAK-21V057-1765.pdf 645.563KB

 


Defect Notice 573 Report

RCLRPT-21V057-8278.PDF 216.265KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Dashboard MY20-21 167 (GLE-Class and GLS-Class)

RCMN-21V057-3318.pdf 379.801KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V057-3224.pdf 200.362KB

 


Recall 573 Report – Amendment 3

RCLRPT-21V057-1732.PDF 216.303KB

 


Recall 573 Report – Amendment 2

RCLRPT-21V057-5766.PDF 216.292KB

 


Recall Quarterly Report #3, 2021-4

RCLQRT-21V057-9440.PDF 211.328KB

 


Latest Recalls Documents

 


 

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