“This site contains affiliate links for which OEMDTC may be compensated” |
February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V055000
Inaccurate Vehicle Location for Emergency Services
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
NHTSA Campaign Number: 21V055
Manufacturer Daimler Vans USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 84,345
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VSXHERMPOS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
Re: Initial Recall Campaign Notification Models 447(Metris), 907 (Sprinter) Model Years 2016-2020 eCall Software Update |
DATE: February 12, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Campaign No. : | Campaign Desc. : | eCall Software Update | |
2021020024 | PDGHERMPOS | ||
This is to notify you of an upcoming Recall Campaign concerning the eCall Software Update on approximately 82,011 MY16-20 Mercedes-Benz Metris and Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “PENDING” in VMI and cannot be sold. | |||
Background |
|||
Issue | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vehicles, has determined that on certain on certain Model Year (“MY”) 2016 – 2020 Metris and Sprinter vehicles (447, 907 platform), the software design of the communication module may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash. | ||
What We’re Doing | As a precautionary measure, MBAG will update the software of the communication module for the automatic emergency call system on the affected vehicles. All customers will receive official recall notification letters. For vehicles that are subscribed to the Mercedes Me/Mercedes Pro service, this software update will be performed over-the-air and with no workshop visit required. For vehicles that are not subscribed to the Mercedes Me/ Mercedes Pro service, the notification letter will advise the customer that he/she may opt out of the over-the-air update and visit an authorized workshop to have the update performed. If the customer does not opt out within the specified period, the update will be sent to the vehicle thereafter. | ||
Parts | Parts are still being verified.
An additional notification will be sent when parts are available for repair. |
||
Vehicles Affected |
|||
Vehicle Model Year(s) | 2016-2020 | ||
Vehicle Model (s) | Sprinter(907) and Metris (447) | ||
Vehicle Populations |
|||
Total Recall | 82,011 | ||
Dealer Inventory | 3,159 | ||
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter and/or Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter and/or Metris vehicles covered by this notification until the vehicle has been repaired.
|
|||
Next Steps/Notes |
|||
Customer Notification Timeline | An owner notification letter will be mailed in mid-February 2021. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA/DVUSA dealer. | ||
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. |
SEOCONTENT-START
IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle, VIN: 123456
Update “eCall” Software
NHTSA Recall #21V055
April, 2021
21V055
123456
Dear Valued Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year 2019 – 2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in
the affected population of vehicles.
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the software design of the communication module may fail
to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash. Depending on the
crash scenario, a temporary drop in the on-board electrical voltage system may occur. If this occurs, the wrong location may be
transmitted during an eCall. As a result, the arrival of emergency responders could be delayed, which could increase the risk of
injury.
Nevertheless, the other functions of the automatic and manual emergency call function are not affected by this issue.
As a precautionary measure, MBAG will update the communication module software for the automatic emergency call system on
the affected vehicles.
Unfortunately, the software to remedy this issue is currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will
send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of
charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are
available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we
are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall
lookup tool on our MBUSA.com website, offers a search function that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed.
Please visit https://www.mbvans.com/en/recall-information and enter your 17 digit VIN in the VIN Look-up tool.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return
the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice,
please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A safety defect exists in your vehicle.
• Remedy software is not yet available for your
vehicle.
• We will contact you again once the software
is available
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456
******************************************************************************************************************
IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle, VIN: 123456
Update “eCall” Software
NHTSA Recall #21V055
April, 2021
21V055
123456
Dear Valued Mercedes-Benz Metris Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Metris vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year 2020 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the
affected population of vehicles.
MBAG has determined that on certain Mercedes-Benz Metris vehicles, the software design of the communication module may fail to
communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash. Depending on the crash
scenario, a temporary drop in the on-board electrical voltage system may occur. If this occurs, the wrong location may be
transmitted during an eCall. As a result, the arrival of emergency responders could be delayed, which could increase the risk of
injury.
Nevertheless, the other functions of the automatic and manual emergency call function are not affected by this issue.
As a precautionary measure, MBAG will update the communication module software for the automatic emergency call system on
the affected vehicles.
Unfortunately, the software to remedy this issue is currently not yet available.
We are working to obtain the necessary software to correct this condition as quickly as possible. As this becomes available, we will
send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of
charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when the remedy is
available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we
are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall
lookup tool on our MBUSA.com website, offers a search function that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed.
Please visit https://www.mbvans.com/en/recall-information and enter your 17 digit VIN in the VIN Look-up tool.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return
the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice,
please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A safety defect exists in your vehicle.
• Remedy software is not yet available for your
vehicle.
• We will contact you again once the software
Is available
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456
SEOCONTENT-END
13 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | METRIS | 2016-2020 |
MERCEDES-BENZ | SPRINTER 1500 | 2019-2020 |
MERCEDES-BENZ | SPRINTER 2500 | 2019-2020 |
MERCEDES-BENZ | SPRINTER 3500 | 2019-2020 |
MERCEDES-BENZ | SPRINTER 4500 | 2019-2020 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-21V055-9108.PDF 215.471KB
Recall Acknowledgement
RCAK-21V055-4003.pdf 645.907KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V055-8390.pdf 678.933KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V055-7516.pdf 167.526KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V055-3172.pdf 95.585KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V055-4702.pdf 166.589KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V055-2502.PDF 211.249KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V055-9510.PDF 211.249KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V055-8241.pdf 166.38KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V055-9864.PDF 211.342KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V055-9852.PDF 211.342KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V055&docType=RCL
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.