VSXHERMPOS – Inaccurate Vehicle Location for Emergency Services – 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter

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February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V055000

Inaccurate Vehicle Location for Emergency Services

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

 

NHTSA Campaign Number: 21V055

Manufacturer Daimler Vans USA, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 84,345

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

 

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VSXHERMPOS.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls


TO:  Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications
Re: Initial Recall Campaign
Notification
Models 447(Metris), 907 (Sprinter)
Model Years 2016-2020
eCall Software Update
DATE:  February 12, 2021

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 

 

Campaign No. : Campaign Desc. : eCall Software Update
2021020024 PDGHERMPOS
This is to notify you of an upcoming Recall Campaign concerning the eCall Software Update on approximately 82,011 MY16-20 Mercedes-Benz Metris and Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged “PENDING” in VMI and cannot be sold.

Background

Issue Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vehicles, has determined that on certain on certain Model Year (“MY”) 2016 – 2020 Metris and Sprinter vehicles (447, 907 platform),  the software design of the communication module may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash.
What We’re Doing As a precautionary measure, MBAG will update the software of the communication module for the automatic emergency call system on the affected vehicles. All customers will receive official recall notification letters. For vehicles that are subscribed to the Mercedes Me/Mercedes Pro service, this software update will be performed over-the-air and with no workshop visit required. For vehicles that are not subscribed to the Mercedes Me/ Mercedes Pro service, the notification letter will advise the customer that he/she may opt out of the over-the-air update and visit an authorized workshop to have the update performed.  If the customer does not opt out within the specified period, the update will be sent to the vehicle thereafter.
Parts Parts are still being verified.

An additional notification will be sent when parts are available for repair.

Vehicles Affected

Vehicle Model Year(s) 2016-2020
Vehicle Model (s) Sprinter(907) and Metris (447)

Vehicle Populations

Total Recall 82,011
Dealer Inventory 3,159
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter and/or Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

 

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter and/or Metris vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes

Customer Notification Timeline An owner notification letter will be mailed in mid-February 2021.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA/DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 



13 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ METRIS 2016-2020
MERCEDES-BENZ SPRINTER 1500 2019-2020
MERCEDES-BENZ SPRINTER 2500 2019-2020
MERCEDES-BENZ SPRINTER 3500 2019-2020
MERCEDES-BENZ SPRINTER 4500 2019-2020

 


11 Associated Documents

Defect Notice 573 Report

RCLRPT-21V055-9108.PDF 215.471KB

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Recall Acknowledgement

RCAK-21V055-4003.pdf 645.907KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V055-8390.pdf 678.933KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V055-7516.pdf 167.526KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V055-3172.pdf 95.585KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V055-4702.pdf 166.589KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V055-2502.PDF 211.249KB

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V055-9510.PDF 211.249KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V055-8241.pdf 166.38KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V055-9864.PDF 211.342KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V055-9852.PDF 211.342KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V055&docType=RCL

 


 

Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light CarDAQ-Plus 3
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light Autel (AULMF2534) MaxiFlash Pro
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light RAP2 OEM J2534 Remote Reprogramming Tool
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
VSXHERMPOS - Inaccurate Vehicle Location for Emergency Services - 2016-2020 Mercedes-Benz Metris & 2019-2020 Mercedes-Benz Sprinter | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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