VS2BREMPOS – Brake Hose/Brake Line Connection may Leak – 2019-2020 Mercedes-Benz Metris

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IMPORTANT SAFETY RECALL #2020120005
This notice applies to your vehicle, VIN:
Inspect Brake Hose
NHTSA Recall #20V729
December, 2020
20V729
Dear Mercedes-Benz Metris Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists
in certain Model Year 2020 Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What should YOU DO?
Information for Owners
On certain Mercedes-Benz Metris right-hand drive vans used for mail-delivery, the screwed fittings between the rigid
steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear
axles may not have been correctly installed. If incorrectly installed, the connection between the brake line and the
brake hose might leak which could result in a sudden loss of brake fluid, impacting braking performance and increasing
the risk of a crash.
An authorized Mercedes-Benz Metris dealer will check the torque of the potentially affected fittings at the connection
points of the brake lines to the brake hoses on the potentially affected vehicles, as well as correct it as necessary and
refill to the proper brake fluid fluid level as needed. This service will be provided free of charge. We are dedicated
to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair
time can be up to approximately 1 hour, your dealer can provide you with a better estimate of the overall time for this
service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair
measures which might be applicable to your vehicle and this may increase the required working time.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
dealer at your earliest convenience. To locate authorized dealers see
https://www.mbvans.com/en/dealers Please mention you are scheduling an appointment to inspect brake
hoses under Recall Campaign # 2020120005.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above
your name at the top of this letter.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a
safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information Should you have any
questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer
is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go
to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
What is the CONCERN?
What will your DEALER
DO?
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
here
VIVIN:

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