Replace Drive Shaft – 2020 Mercedes-Benz GLE-Class

October 9, 2020 NHTSA CAMPAIGN NUMBER: 20V627000

Locking Ring Connection on Drive Shaft May Fail

If the transfer case disconnects from the rear axle differential the vehicle could stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V627

Manufacturer Mercedes-Benz USA, LLC.

Components POWER TRAIN

Potential Number of Units Affected 2

 

Summary

Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2020 GLE 350 vehicles. The connection of the locking ring between the front and rear part of the drive shaft might not have been installed correctly, possibly resulting in a loss of power transfer between the transfer case and the rear axle differential.

 

Remedy

The affected vehicles are still in dealer inventory, therefore no owners will be notified. Dealers will replace the drive shaft, free of charge. Both vehicles were repaired in December 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020100020.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Replace Drive shaft MY20 167(GLE-Class)	Date: October 16, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely, Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID		Campaign Desc. :	Replace Drive Shaft
TBD	20V627		20P2197298
This is to notify you of a new Recall Campaign to replace the drive shaft on 2 Model Year MY2020 167 (GLE-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 16, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the connection of the locking ring between the front and rear part of the drive shaft might not have been mounted according to current production specifications. As a result, the front and rear sections of the drive shaft might not be secured in their specified position. While a loss of parts can be ruled out in this scenario, the transfer case could disconnect from the rear axle differential and lead to a vehicle stall, increasing the risk of a crash.
What We’re Doing		An authorized Mercedes-Benz dealer will replace the drive shaft on the affected vehicles.
Parts		Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		2
Total Vehicles in Dealer Inventory		1
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available. Customers may also be contacted through the CAC.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Replace Drive Shaft MY20 167 (GLE-Class)	Date: November 13, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

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Campaign No. :	NHTSA ID		Campaign Desc. :	Replace Drive Shaft
2020100020	20V627		20P4190022
This is to notify you of a new Recall Campaign to replace the drive shaft on 2 Model Year (“MY”) 2020 167 (GLE-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on November 13, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2020 GLE-Class vehicles (167 platform), the connection of the locking ring between the front and rear part of the drive shaft might not have been mounted according to current production specifications. As a result, the front and rear sections of the drive shaft might not be secured in their specified position. While a loss of parts can be ruled out in this scenario, the transfer case could disconnect from the rear axle differential and lead to a vehicle stall, increasing the risk of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the drive shaft on the affected vehicles.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		2
Total Vehicles in Dealer Inventory		1
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately within one week after the remedy becomes available on November 16, 2020
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020100020, November 2020

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLE-Class vehicles (167 platform) Model Year 2020 Locking Ring Drive Shaft

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the connection of the locking ring between the front and rear part of the drive shaft might not have been mounted according to current production specifications. As a result, the front and rear sections of the drive shaft might not be secured in their specified position. While a loss of parts can be ruled out in this scenario, the transfer case could disconnect from the rear axle differential and lead to a vehicle stall, increasing the risk of a crash. An authorized Mercedes-Benz dealer will replace the drive shaft on the affected vehicles.

 

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 2 vehicles are involved.

 

Order No. P-RC-2020100020

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 

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Work procedure

 

1. Replace propeller shaft from transfer case to rear axle.

For basic data, see AR41.10-P-0050MSC.

 

 

Primary Parts Information

Qty.	Part Name	Part Number
As required (1)	Propeller shaft for model 167.119	A 167 410 60 03
As required (1)	Propeller shaft for model 167.149	A 167 410 56 03
6	Screw, propeller shaft to transfer case	A 000 990 72 25
3	Screw, propeller shaft to rear axle differential	A 000 990 93 06
3	Screw, flex disk to propeller shaft	A 011 990 09 04
2	Screw, intermediate bearing to mount	N 910143 008002

 

Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting

 

 

Warranty Information

Operation:           Replace propeller shaft from transfer case to rear axle. (02-1790)

Includes: Remove/install engine compartment linings and underfloor paneling.

Damage Code	Operation Number	Labor Time (hrs.)
41 900 22 7	02-1790	4.0

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020100020

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES-BENZ	GLE350	2020

 

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10 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V627-5584.PDF 211.323KB

 

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Defect Notice 573 Report

RCLRPT-20V627-6991.PDF 214.425KB

 

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Recall Acknowledgement

RCAK-20V627-8141.pdf 244.798KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V627-2870.PDF 211.145KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Drive Shaft MY20 167 (GLE-Class)

RCMN-20V627-8648.pdf 262.479KB

 

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V627-2107.PDF 211.242KB

 

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Recall 573 Report – Amendment 2

RCLRPT-20V627-9050.PDF 214.426KB

 

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Remedy Instructions and TSB

RCRIT-20V627-3556.pdf 164.741KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V627-1245.PDF 214.422KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Replace Drive shaft MY20 167(GLE-Class)

RCMN-20V627-9778.pdf 101.252KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V627&docType=RCL

 

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