July 24, 2020 NHTSA CAMPAIGN NUMBER: 20V430000
Driver’s Seat Fastener Bolt May Fail
If a driver’s seat fastener bolt fails, the seat may not be properly secured, increasing the risk of injury in a crash.
NHTSA Campaign Number: 20V430
Manufacturer Mercedes-Benz
USA, LLC.
Components SEATS
Potential Number of Units Affected 1
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 350 vehicle. One of four bolts securing the driver’s seat may not have been installed correctly and may fail.
Remedy
MBUSA will notify the owner, and a dealer will inspect the driver’s seat fastening bolts, tightening them as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020080010.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Check Mounting of Driver’s Seat MY20 167 (GLE-Class) | Date: July 31, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Mounting of Driver’s Seat | |
| TBD | 20V430 | 20P2197274 | ||
| This is to notify you of a new Recall Campaign regarding check mounting of the driver’s seat on 1 Model Year (“MY”) 2020 167 (GLE-Class) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 31. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE vehicle (167 platform), one of four bolts securing the driver’s seat might not have been installed according to current production specification. In the event of a crash, one of the four incorrectly fastened bolts might fail which could lead to the displacement of the seat and the occupant, thereby increasing the risk of injury to the driver. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the bolts securing the driver’s seat of the affected vehicle and rework if necessary. | |||
| Parts | Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 1 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letter will be mailed approximately at the time of launch. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Check Mounting of Driver’s Seat MY20 167(GLE-Class) | Date: August 28, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Mounting of Driver’s Seat | |
| 2020080010 | 20V430 | 20P6190005 | ||
| This is to notify you of a Recall Campaign launch regarding the mounting of the driver’s seat on 1 Model Year (“MY”) 2020 167 (GLE-Class) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. The affected VIN will be flagged in VMI as “OPEN” on August 28, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE vehicle (167 platform), one of four bolts securing the driver’s seat might not have been installed according to current production specification. In the event of a crash, one of the four incorrectly fastened bolts might fail which could lead to the displacement of the seat and the occupant, thereby increasing the risk of injury to the driver. | |||
| What We’re Doing | An authorized Mercedes-Benz dealer will check the bolts securing the driver’s seat and as an additional precautionary step check the passenger side in the affected vehicle and rework if necessary. | |||
| Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 1 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as
“OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letter will be mailed approximately at the time of launch. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020080010, August 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE vehicle (167 platform) Model Year 2020 Check Mounting of Driver’s Seat |
Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE vehicle (167 platform), one of four bolts securing the driver’s seat might not have been installed according to current production specification. In the event of a crash, one of the four incorrectly fastened bolts might fail which could lead to the displacement of the seat and the occupant, thereby increasing the risk of injury to the driver. An authorized Mercedes-Benz dealer will check the bolts securing the driver’s seat and as an additional precautionary step check the passenger side in the affected vehicle and rework if necessary.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 1 vehicles are involved.
Order No. P-RC-2020080010
Check/test procedure
- Remove driver’s seat and as an additional precautionary method check the front passenger seat 91.10-P1000ME.
- Check all eight (x8) bolting points for Helicoil thread insert (A, figure 1).
Figure 1
- Helicoil thread insert (A) present: Perform work procedure.
- Helicoil thread insert (A) not present: End measure.
Work procedure
Only if a Helicoil thread insert is present.
- Make detailed photos and clarify the further repair procedure via PTSS case.
Warranty Information
Check Only
Operation: Check thread in vehicle floor for driver’s seat and front passenger seat (02-1671)
Includes: Remove driver’s seat and front passenger seat
| Damage Code | Operation Number | Labor Time (hrs.) |
| 61 900 05 8 | 02-1671 | 1.6 |
With check and open PTSS case
Operation: Check thread in vehicle floor for driver’s seat and front passenger seat (02-1671)
Includes: Remove driver’s seat and front passenger seat
Create PTSS case (02-2186)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 61 900 05 8 | 02-1671 | 1.6 |
| 02-2186 | 0.2 | |
| * | * |
*For operations preformed from PTSS case, labor time and operation number will be prescribed by PTSS.
Note
Operation Number labor times are subject to change.
P-RC-2020080010
IMPORTANT SAFETY RECALL 202oo80010
This notice applies to your vehicle, VIN:
Check Mounting of Driver’s Seat
NHTSA Recall #20V430
August, 2020
- A remedy is avaliable for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benzdealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class vehicle. Our records indicate that your vehicle is included in the affected population.
| What is the CONCERN? | On a certain Model Year (“MY”) 2020 GLE-Class vehicle, one of four bolts securing the driver’s seat might not have been installed according to current production specifications. In the event of a crash, one of the four incorrectly fastened bolts might fail which could lead to the displacement of the seat a11d the occupant, thereby increasing the risk of injury to the driver. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the mounting of the driver’s seat of the affected vehicle and correctly fasten the bolts to production specification, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than five hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/ recall. Please mention you are scheduling an appointment to check the mounting of the driver’s seat and rework it, if necessary under Recall Campaign# 202008001O. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impact from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, plea se forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smart phone, scan the QR code to the left.
A VIN-based recall look up tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-63 72).
If an authorized Mercedes-Benz dealer for a11y reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLE350 | 2020 |
12 Associated Documents
Recall Quarterly Report #1, 2020-3
RCLQRT-20V430-8837.PDF 211.137KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V430-0231.PDF 211.235KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Mounting of Driver’s Seat MY20 167 (GLE-Class)
RCMN-20V430-2420.pdf 242.031KB
Recall Acknowledgement
RCAK-20V430-5906.pdf 244.141KB
Defect Notice 573 Report
RCLRPT-20V430-2770.PDF 214.172KB
Defect Notice 573 Report
RCLRPT-20V430-1022.PDF 214.172KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V430-0796.PDF 211.318KB
Remedy Instructions and TSB
RCRIT-20V430-3027.pdf 183.835KB
Recall 573 Report – AMENDMENT 1
RCLRPT-20V430-8984.PDF 214.17KB
Owner Notification Letter(Part 577)
RCONL-20V430-0786.pdf 275.907KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Mounting of Driver’s Seat MY20 167(GLE-Class)
RCMN-20V430-6465.pdf 272.286KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V430-7185.PDF 211.42KB
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