Left Rear Seat Back Electric Latch May Fail – 2020 Mercedes-Benz E-Class & GLC-Class

June 5, 2020 NHTSA CAMPAIGN NUMBER: 20V328000

Left Rear Seat Back Electric Latch May Fail

In the event of a crash, if the left-rear seatback latch fails, it can increase the risk of injury.

 

NHTSA Campaign Number: 20V328

Manufacturer Mercedes-Benz USA, LLC.

Components SEATS

Potential Number of Units Affected 1,352

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 E450, AMG E63S, GLC300, AMG GLC43, AMG GLC63, AMG GT53, and AMG GT63 vehicles equipped with rear seatbacks that can be electrically unlatched. The left-rear seatback latch may not be strong enough to withstand certain loads. If cargo were to strike the left-rear seatback, the latch may fail.

 

Remedy

MBUSA will notify owners, and dealers will replace the left-rear seatback latch, free of charge. The recall is expected to begin August 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall


 

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Replace Left Rear Seatback Latch
MY20 213 253 290 (E-Class, GLC-Class, AMG GT-Class)
DATE: June 12, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis


Campaign No. :  NHTSA ID Campaign Desc. : Replace Left Rear Seatback Latch
TBA 20V328 20P2197260
This is to notify you of a new Recall Campaign to replace the left rear seatback latch in 1,352 Model Year (“MY”) 2020 E-Class (213 platform), GLC-Class (253 platform) and AMG GT-Class 4-doors Coupe (290 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “PENDING” on June 12, 2020.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 E-Class (213 platform), GLC-Class (253 platform) and AMG GT-Class 4-doors Coupe (290 platform) vehicles equipped with rear seatbacks that can be electrically unlatched, the left rear seatback latch might not meet current production specifications. If the rear seatback latch does not meet specifications, its basic functionality remains, but in the event of a crash, if the cargo area is loaded, the cargo could strike the left rear seatback seat. In this case, a seatback latch failure cannot be ruled out, which could increase the risk of injury to occupants.
What We’re Doing MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will replace the  left rear seatback latch on the affected vehicles.
Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model E-Class, GLC-Class and AMG GT-Class
Vehicle Populations
Total Recall Population 1352
Total Vehicles in Dealer Inventory 310
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 E-Class, GLC-Class and AMG GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20  E-Class, GLC-Class and AMG GTClass vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


7 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES BENZ E450 2020
MERCEDES BENZ E63S AMG 2020
MERCEDES BENZ GLC300 2020
MERCEDES BENZ GLC43 AMG 2020
MERCEDES-BENZ AMG GLC63 2020
MERCEDES-BENZ AMG GT53 2020
MERCEDES-BENZ AMG GT63 2020

2 Associated Documents

Recall Acknowledgement

RCAK-20V328-5064.pdf 244.886KB

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Defect Notice 573 Report

RCLRPT-20V328-7267.PDF 217.517KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V328&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

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Last update on 2020-07-08 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-08 / Affiliate links / Images from Amazon Product Advertising API

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