2020020025 – Apply Wax as Preservation Agent to Jack Support Points – 2019-2020 Mercedes-Benz C-Class

 

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification Apply Wax as Preservation Agent to Jack Support Points MY19-20 205 (C-Class)	DATE: March 13, 2020

 

IMPORTANT SERVICE CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 

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Service Campaign Launch Notification		March 13, 2020
Campaign No. :	Campaign Desc. :	Apply wax as preservation agent to jack support points
2020020025	19P9790008
This is to notify you of the Service Campaign Launch regarding to apply wax as preservation agent to jack support points in 1097 Model Year (“MY”) 2019 – 2020 C-Class (205 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on March 13, 2020.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles has determined that on certain Model Year (“MY”)19-20 C-Class (205 platform) vehicles, a preservation agent may not have been applied to the jack support points in accordance with current production specifications, which could lead to corrosion over time.
What We’re Doing	MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check the jack support points and apply a preservation agent if necessary.
Parts	The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)	2019 – 2020
Vehicle Model	C-Class
Vehicle Populations
Total Campaign Population	1097
Next Steps/Notes
AOMS/SOMS	AOMs – This campaign may generate questions from your dealers. Please forward this notice to your dealers ASAP.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020020025, March 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model C-Class (205 platform) Model Year 2019-2020 Apply wax as preservation agent to jack support points

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles has determined that on certain Model Year (“MY”)19-20 C-Class (205 platform) vehicles, a preservation agent may not have been applied to the jack support points in accordance with current production specifications, which could lead to corrosion over time. An authorized Mercedes-Benz dealer will check the jack support points and apply a preservation agent if necessary.

 

Prior to performing this Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Approximately 1097 vehicle is affected.

 

Order No. P-SC-2020020025

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Work Procedure

 

1. Drive vehicle onto drive-on lifting platform (4-post lift). The work can also be performed above a pit.

 

2. Remove screws (figure 1) from jack support points.

Figure 1

 

3. Pull jack support points out of rocker panels (Figure 2).

Figure 2

 

4. Pull out inner parts in the longitudinal member (Figure 3).

Figure 3

 

5. Clean contact surfaces (Figure 4).

Use silicone remover, for example

Figure 4

 

6. Apply wax to the contact surfaces (Figure 5).

Figure 5

 

7. Reassemble jack supports (Figure 6).

Figure 6

 

8. Install jack support points (figure 7).

Figure 7

 

 

Primary Parts Information

Qty.	Part Name	Part Number
0.1*	Wax	A 000 989 38 05

 

*Use 1 packaging unit for approx. 10 vehicles.

 

Warranty Information

Operation: Apply wax as preservation agent to jack support points(02-1445)

Includes: Remove jack support points 

Damage Code	Operation Number	Labor Time (hrs.)
97 900 08 7	02-1445	0.5

 

Note

Operation Number labor times are subject to change.

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https://www.startekinfo.com/StarTek/outside/223942/?requestedDocId=223942

 

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