Surface Cracks in Longitudinal Member Rivets – 2020 Mercedes-Benz C-Class

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification Surface Cracks in Longitudinal Member Rivets MY20 205 (C-Class)	DATE: March 13, 2020

IMPORTANT SERVICE CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

Service Campaign Launch Notification		March 13, 2020
Campaign No. :	Campaign Desc. :	Surface Cracks in Longitudinal Member Rivets
2020020024	19P6190102
This is to notify you of the Service Campaign Launch regarding the rivets in the casting of the left and right rear longitudinal member in 178 Model Year (“MY”) 2020 C-Class (205 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on March 13, 2020.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”)20 C-Class (205 platform) vehicles, the rivets in the casting of the left and right rear longitudinal member might not meet current production specifications. As a result, corrosion may form at the rivets over the service life of the vehicle
What We’re Doing	MBUSA will conduct a service campaign.  An authorized Mercedes-Benz dealer will seal the rivets with corrosion protection on the affected vehicles.
Parts	The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)	2020
Vehicle Model	C-Class
Vehicle Populations
Total Campaign Population	178
Next Steps/Notes
AOMS/SOMS	AOMs – This campaign may generate questions from your dealers. Please forward this notice to your dealers ASAP.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Campaign No. 2020020024, March 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model C-Class (205 platform) Model Year 2020 Surface Cracks in Longitudinal Member Rivets

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”)20 C-Class (205 platform) vehicles, the rivets in the casting of the left and right rear longitudinal member might not meet current production specifications. As a result, corrosion may form at the rivets over the service life of the vehicle An authorized Mercedes-Benz dealer will seal the rivets with corrosion protection on the affected vehicles.

Prior to performing this Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
• Please review the entire Campaign bulletin and follow the repair procedure exactly as

Approximately 178 vehicle is affected.

Order No. P-SC-2020020024

Work procedure

1. Remove outer right and left underfloor paneling’s.

2. Rework 5 rivets, in each case, on right and left in area of rear axle threaded connection FRT (figure 1 and 2) with transparent seam seal.

Clean area to be processed before applying the seam seal.

Figure 1

Figure 2

3. Assemble in reverse order.

Primary Parts Information

* One container unit suffices for at least 10 vehicles

Warranty Information

Operation: Seal left and right rear longitudinal member

 Note

Operation Number labor times are subject to change.

P-SC-2020020024

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