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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Service Campaign Launch Notification Surface Cracks in Longitudinal Member Rivets MY20 205 (C-Class) |
DATE: March 13, 2020 |
IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Service Campaign Launch Notification | March 13, 2020 | ||
Campaign No. : | Campaign Desc. : | Surface Cracks in Longitudinal Member Rivets | |
2020020024 | 19P6190102 | ||
This is to notify you of the Service Campaign Launch regarding the rivets in the casting of the left and right rear longitudinal member in 178 Model Year (“MY”) 2020 C-Class (205 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on March 13, 2020. | |||
Background | |||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”)20 C-Class (205 platform) vehicles, the rivets in the casting of the left and right rear longitudinal member might not meet current production specifications. As a result, corrosion may form at the rivets over the service life of the vehicle | ||
What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will seal the rivets with corrosion protection on the affected vehicles. | ||
Parts | The remedy is available and can be performed. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | 2020 | ||
Vehicle Model | C-Class | ||
Vehicle Populations | |||
Total Campaign Population | 178 | ||
Next Steps/Notes | |||
AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2020020024, March 2020
TO: | ALL MERCEDES-BENZ CENTERS |
SUBJECT: | Model C-Class (205 platform) Model Year 2020 Surface Cracks in Longitudinal Member Rivets |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”)20 C-Class (205 platform) vehicles, the rivets in the casting of the left and right rear longitudinal member might not meet current production specifications. As a result, corrosion may form at the rivets over the service life of the vehicle An authorized Mercedes-Benz dealer will seal the rivets with corrosion protection on the affected vehicles.
Prior to performing this Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
- Please review the entire Campaign bulletin and follow the repair procedure exactly as
Approximately 178 vehicle is affected.
Order No. P-SC-2020020024
Work procedure
- Remove outer right and left underfloor paneling’s.
- Rework 5 rivets, in each case, on right and left in area of rear axle threaded connection FRT (figure 1 and 2) with transparent seam seal.
Clean area to be processed before applying the seam seal.
Figure 1
Figure 2
- Assemble in reverse order.
Primary Parts Information
Qty. | Part Name | Part Number |
0.1* | Seam seal | A 005 989 63 20 9678 |
* One container unit suffices for at least 10 vehicles
Warranty Information
Operation: Seal left and right rear longitudinal member
Damage Code | Operation Number | Labor Time (hrs.) |
61 901 02 7 | 02-1429 | 1.0 |
Note
Operation Number labor times are subject to change.
P-SC-2020020024
https://www.startekinfo.com/StarTek/outside/223943/?requestedDocId=223943
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- Plug Any Void –– Easily patch large cracks with confidence when using this thick auto seam sealer. This single-component panel bond compound provides superior adhesion on bare, primed, or painted metal surfaces on your vehicle or RV
- Complete Kit –– Comes with nitrile gloves and an application tip to make the process seamless This joint and seam filler set comes with everything you need and more. The sealant is compatible with any standard caulking gun
- Permanently Fill Gaps –– Don't settle for a body panel adhesive sealant that doesn't hold up. Trust in a non-shrinking, non-cracking and low odor formula that stays remarkably flexible over time. Prevent leaks and debris from infiltrating your vehicle, and promote corrosion resistance
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