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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Service Campaign Launch Notification Wiper Alignment MY19 177 (A-Class) |
DATE: March 26, 2020 |
IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Service Campaign Launch Notification | March 26, 2020 | |
Campaign No. : | Campaign Desc. : | Wiper Alignment |
202003003 | 20P8290002 | |
This is to notify you of the Service Campaign Launch regarding the driver side wiper alignment in 490 Model Year (“MY”) 2019 A-Class (177 platform) vehicles. This service campaign is related to PENDING RECALL NHTSA ID# 20V106. The vehicles will be visible and flagged in VMI as “OPEN” on March 26, 2020. | ||
Background | ||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 A-Class vehicles (177 platform), the position of the windshield wiper arms might not meet current production specifications. However, driver visibility is not impaired. | |
What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check driver- side wiper arm setting on the affected vehicles and replace if necessary. The replacement rate for the SC is only 13% of the total affected vehicles. Please order as needed and do not overstock. MBUSA will be monitoring all parts orders and quantities. | |
Parts | The remedy is available and can be performed | |
Vehicles Affected | ||
Vehicle Model Year(s) | 2019 | |
Vehicle Model | A-Class. | |
Vehicle Populations | ||
Total Campaign Population | 490 | |
Next Steps/Notes | ||
AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. Please forward this notice to your dealers ASAP.
IMPORTANT: After warranty claim submission for this service campaign, VINs currently in “pending” status will be automatically removed from the recall (NHTSA ID# 20V106) population within 5 business days in Netstar VMI. Please allow time for the systems to accept the claim and change the status accordingly. |
|
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2020030003, March 2020
TO: | ALL MERCEDES-BENZ CENTERS |
SUBJECT: | Model A-Class vehicles (177 platform) Model Year 2019 Wiper Alignment |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 A-Class vehicles (177 platform), the position of the windshield wiper arms might not meet current production specifications. However, driver visibility is not impaired. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check driver-side wiper arm setting on the affected vehicles and replace if necessary. The replacement rate for the SC is only 13% of the total affected vehicles. Please order as needed and do not overstock. MBUSA will be monitoring all parts orders and quantities.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
IMPORTANT: After warranty claim submission for this service campaign, VINs currently in “pending” status will be automatically removed from the recall (NHTSA ID# 20V106) population within 5 business days in Netstar VMI. Please allow time for the systems to accept the claim and change the status accordingly.
Approximately 490 vehicle is affected.
Order No. P-SC-2020030003
Check/test procedure
- Check driver-side wiper arm setting.
Figure 1
- If x is outside tolerance range (22 mm -3/+4mm) than NOK. Wiper arm setting not correct: Carry out work procedure.
- If x is within tolerance range (22mm -3/+4mm) Wiper arm setting correct: End measure.
Work procedure
- Replace driver-side wiper arm.
The wiper arm cannot be adjusted and must be replaced
For basic data, see AR82.30-P-6100MFA.
Primary Parts Information
Qty. | Part Name | Part Number |
As required (1) | Wiper arm | A 177 820 08 00 |
Warranty Information
With Check
Operation: Check driver-side wiper arm (02-1478)
Includes: Connect XENTRY Diagnosis
Damage Code | Operation Number | Labor Time (hrs.) |
82 900 02 8 | 02-1478 | 0.3 |
With Check and Replace
Operation: Check driver-side wiper arm (02-1478)
Includes: Connect XENTRY Diagnosis
Replace driver-side wiper arm (after check)(02-1479)
Damage Code | Operation Number | Labor Time (hrs.) |
82 900 02 7 | 02-1478 | 0.3 |
02-1479 | 0.4 |
Note
Operation Number labor times are subject to change.
P-RC-2020030003
https://www.startekinfo.com/StarTek/outside/224002/?requestedDocId=224002
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- [[brand: mercedes-benz]] [[manufacturer part number: 222-820-11-45]] [[condition: new]] [[sku: 222-820-11-45]] [[product name: genuine mercedes-benz wiper blade 222-820-11-45]] [[genuine oem: yes]] [[warranty: 1 year]] [[fitment type: direct replacement]] [[make: mercedes-benz]] [[model: s550 s550e s600 s63 amg]] [[year: 2014 2015 2016 2017]] [[parts included: only part reference #9 on the diagram is included]]
Last update on 2024-04-15 / Affiliate links / Images from Amazon Product Advertising API
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