March 20, 2020 NHTSA CAMPAIGN NUMBER: 20V172000
If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 20V172
Manufacturer Mercedes-Benz USA, LLC.
Components STRUCTURE
Potential Number of Units Affected 224
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
Remedy
MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020060013.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Welding of Rear Crossmember MY20 167, X 167 (GLE-Class, GLS-Class) | DATE: March 27, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Welding of Rear Crossmember | |
| TBA | 20V172 | 20P2197236 | ||
| This is to notify you of a new Recall Campaign regarding the welding of the rear crossmember in 224 Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 27, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles. | |||
| Parts | Parts are not yet available. An additional notification will be sent once parts are available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class, GLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 224 | |||
| Total Vehicles in Dealer Inventory | 4 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customers will be notified of the recall via interim letter on 4/3/2020. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace Rear Crossmember
NHTSA Recall # 20V172
April, 2020
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your
What is the Concern?
In certain MY 2020 GLE-Class ( 167 platform) and GLS-Class (X 167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.
Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington , D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327- 4236 (TTY 1-800-424-9153); or go to http:/ /www.safercar.gov.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Rear Crossmember – Phase 1 MY20 167 (GLE-Class) | DATE: July 10, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | July 10, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Rear Crossmember – Phase 1 | |
| 2020060013 | 20V172 | 20P6490004 | ||
| This is to notify you of a Recall Campaign Launch regarding the welding of the rear crossmember in 179 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on July 10, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 179 (Phase 1) | |||
| Total Vehicles in Dealer Inventory | 1 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letter will be mailed on July 17, 2020 | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020060013, July 2020
Phase 1 (GLE)
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class (167 platform) Model Year 2020 Welding of Rear Crossmember / Phase 1 |
Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. An authorized Mercedes- Benz dealer will replace the rear crossmember on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 179 vehicles are involved.
Order No. P-RC-2020060013
Procedure
- Replace crossmember (A, figure 1) for rear bumper (AR88.20-P-2250ME).
Replace nuts (B, figure 1).
Figure 1
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1* | Rear end crossmember (GLE) | A 167 610 99 00 |
| 8 | Nut for mounting rear-end crossmember | N 000000 008269 |
*parts must be verified in XPPI by VIN
Warranty Information
Operation: Replace crossmember for rear bumper (02-1572)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 64 900 04 7 | 02-1572 | 1.3 |
Note
Operation Number labor times are subject to change.
P-RC-2020060013
IMPORTANT SAFETY RECALL 2020060013
This notice applies to your vehicle, VIN:
Replace Rear Cross Member
NHTSA Recall # 20V172
July, 2020
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
2020060013
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | In certain MY 2020 GLE-Class and GLS-Class vehicles, the welds on the rear cross member might not meet current production specifications. When the rear-towing eye is used for towing, cracks might occur in the weld seams, which could lead to the rear cross member detaching from the vehicle, increasing the risk of a crash for other road users.
|
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the rear cross member on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the rear cross member replaced under Recall Campaign # 2020060013.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19. Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Rear Crossmember – Phase 2 MY20 167, X 167 (GLE-Class, GLS-Class) | DATE: September 4, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | September 4, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Rear Crossmember – Phase 2 | |
| 2020060013 | 20V172 | 20P6490004 | ||
| This is to notify you of a Recall Campaign Launch regarding the welding of the rear crossmember in 224 Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on September 4, 2020. | ||||
|
Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
|
Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class, GLS-Class | |||
|
Vehicle Populations | ||||
| Total Recall Population | 179 (Phase 1) + 45 (Phase 2) | |||
| Total Vehicles in Dealer Inventory | 4 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
|
Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letter for Phase 2 will be mailed on September 11, 2020 | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020060013, July 2020
Phase 2 date 9/4/2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class (167 platform) and GLS-Class (X167 platform) Model Year 2020 Welding of Rear Crossmember / Phase 2 |
Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on and GLS-Class (X167 platform) certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 224 vehicles are involved.
Order No. P-RC-2020060013
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Procedure
- Replace crossmember (A, figure 1) for rear bumper (AR88.20-P-2250ME).
Replace nuts (B, figure 1).
Figure 1
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1* (as required) | Rear end crossmember (GLE) | A 167 610 99 00 |
| 1* (as required) | Rear end crossmember (GLS) | A 167 610 39 03 |
| 8 | Nut for mounting rear-end crossmember | N 000000 008269 |
*parts must be verified in XPPI by VIN
Warranty Information
Operation: Replace crossmember for rear bumper (02-1572)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 64 900 04 7 | 02-1572 | 1.3 |
Note
Operation Number labor times are subject to change.
P-RC-2020060013
IMPORTANT SAFETY RECALL 2020060013
This notice applies to your vehicle, VIN:
Replace Rear Cross Member
NHTSA Recall #20V172
September, 2020
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
2020060013
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | In certain MY 2020 GLE-Class and GLS-Class vehicles, the welds on the rear cross member might not meet current production specifications. When the rear-towing eye is used for towing, cracks might occur in the weld seams, which could lead to the rear cross member detaching from the vehicle, increasing the risk of a crash for other road users. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the rear cross member on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the rear cross member replaced under Recall Campaign # 2020060013. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLE350 | 2020 |
| MERCEDES-BENZ | GLE450 | 2020 |
| MERCEDES-BENZ | GLS450 | 2020 |
19 Associated Documents
Recall 573 Report – Amendment 4
RCLRPT-20V172-1285.PDF 215.564KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Rear Crossmember – Phase 1
RCMN-20V172-1778.pdf 365.516KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V172-9095.pdf 593.876KB
Recall 573 Report – Amendment 2
RCLRPT-20V172-8247.PDF 215.516KB
Recall 573 Report – Amendment 3
RCLRPT-20V172-6099.PDF 215.558KB
Remedy Instructions and TSB
RCRIT-20V172-1514.pdf 203.994KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V172-4346.pdf 507.254KB
Recall 573 Report – Amendment 5
RCLRPT-20V172-2337.PDF 215.601KB
Defect Notice 573 Report
RCLRPT-20V172-8540.PDF 214.485KB
Recall 573 Report – Amendment 1
RCLRPT-20V172-1849.PDF 215.547KB
Recall Acknowledgement
RCAK-20V172-9300.pdf 244.786KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification – Welding of Rear Crossmember
RCMN-20V172-6930.pdf 169.929KB
Recall 573 Report – Amendment 6
RCLRPT-20V172-6399.PDF 215.605KB
ISSUED Owner Notification Letter(Part 577)- Phase 2 – GLS
RCONL-20V172-0272.pdf 507.496KB
Remedy Instructions and TSB
RCRIT-20V172-2171.pdf 204.603KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V172-5403.PDF 211.242KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V172-0099.PDF 211.139KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification – Replace Rear Crossmember – Phase 2
RCMN-20V172-8556.pdf 367.823KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Welding of Rear Crossmember
RCMN-20V172-1326.pdf 170.406KB
Latest Recalls Documents
- READY OUT OF THE BOX: Start welding immediately! It masterfully handles Gasless Flux Core MIG, Stick, and Lift TIG (Extra Lift TIG torch required). This budget-friendly 3-in-1 machine includes extra E71T-GS .030''&.035'' flux core wires, known for its smooth arc and high feedability. Say goodbye to heavy shielding gas cylinders—perfect for outdoor, windy, or all-position welding.
- SAY GOODBYE TO BURN-THROUGHS: Unlike rigid auto-welders, our upgraded Synergic Control automatically matches the recommended voltage to your wire feed speed, making it foolproof for beginners. Plus, the ±3V voltage micro-adjustment allows seasoned professionals to fine-tune the arc. This precise control is the ultimate solution for tackling thin auto body panels without burning through.
- CRYSTAL-CLEAR LED DISPLAY: Never squint at your welder's settings again. Our advanced, oversized digital display revolutionizes the visual interface, offering enhanced clarity even in bright outdoor environments. Monitor real-time current during operation for precise control over every weld.
- ROBUST POWER YET ULTRA-PORTABLE: Weighing only 11.4 lbs with a convenient carrying handle, it's the perfect on-the-go companion. Delivering a robust 135A output (110V), it effortlessly tackles mild steel up to 3/32" (2.5mm) thick. Engineered with an upgraded drive system for smooth wire feeding to prevent annoying jams.
- SAFETY PRIORITIZED & STABLE ARC: The machine features comprehensive built-in safeguards, including robust protections against over-current, over-load, and over-heating, guaranteeing unparalleled user safety, device longevity, and fewer circuit interruptions.
- LARGE LED DIGITAL DISPLAY: The advanced digital display ensures crystal-clear visibilityeven in low-light environments, allowing welders to monitor parameters effortlessly. Its intuitive interface simplifies setup, it is easy to use with this welder machine.
- 3-IN-1 WELDER: The 135A Flux MIG welder has multi-function for: Flux Core Gasless MIG/ Lift TIG/ MMA meet your different requirements (Need to buy extra Lift tig torch). The MIG welder excels in welding carbon steel, stainless steel and even thicker steel, meeting diverse welding needs.
- BEGINNER FRIENDLY: If you are a beginner of the flux MIG welding, do not worry about the parameter set with the MIG135 Welder. You just need to know welding wire size you have and the metal thickness you want to weld, set them and the wire feeding speed and the voltage will be automatically matched to a recommended value.
- PRECISE MANUAL ADJUSTMENT: If you are the experienced welder, you can freely adjust the Wire Feeding Speed according to your experience, and you can fine tune the voltage between -1V and 1V on MIG Welding. You could choose the "2T" or "4T", too. On Stick welding, you could set the Hot Start and the Arc Force from 0A to 60A for best welding experience.
- EXCELLENT WELDING EFFECT: The welder engineered with a fully digital MCU and robust circuit design for exceptional results. Experience up to 30% better arc starts, 20% higher efficiency, and cleaner, more consistent weld beads.
- 5 IN 1 MULTIFUNCTIONAL: The MIG-205DS PRO is capable of Gas MIG/Flux Core MIG/Spool Gun Aluminum MIG/Lift TIG/Stick. (additional lift TIG torch required and spool gun required). This unit caters to a wide range of welding applications and meets your various welding needs.
- WELDING CAPACITY: With a robust 200 Amp output, 110V/220V dual voltage, this welder is in possession of reliable quality and stable performance. It's widely used in various scenarios, including automotive, construction, fabrication and DIY. It's suitable for welding thin and thick materials, such as steel, aluminum, and stainless steel.
- SYNERGIC&MANUAL MIG: The wire feeding speed is flexibly adjustable(Min:58 in/min; Max:858 in/min), when adjusting the wire feeding speed, the voltage will be automatically matched to a recommended value, and you can fine tune the voltage between -3V~3V. Great choice for beginners. You can also manually adjust the wire feeding speed and voltage according to your preferences, which is ideal for seasoned professionals.
- DIGITAL DISPLAY: The advanced digital display revolutionizes the welding interface, offering enhanced clarity and operational efficiency. Monitor the real-time current during welding for precise control.
- SAFETY PRIORITIZED: Our product features comprehensive safeguards, including automatic compensation for voltage fluctuation, robust protections against over-current, over-load, and over-heating, ensuring unparalleled user safety and device longevity.
- POWERFUL 6-IN-1 MIG WELDER: The multi-process welding machine that included Gas/Solid Wire MIG(GMAW), Gasless Flux Core MIG(FCAW), Stick/MMA, Spot welding, Lift TIG, spool gun connector optional (tig gun and spool gun not included). Suitable for all kinds of welding requirements .023”/.030”/.035” solid wire, .030”/.035” flux core wire, .035”/.040” aluminum wire. （.023”, .040” rollers need to buy separately)
- SYNERGIC MIG: Digital control and automatically match the recommend current and wire feeding speed when selecting the diameter of welding wire and gas material, also you can adjust the welding current according to your welding habit. Easy to work with beginners or professional welders. Cooling fan that runs only when it's needed so no constant buzzing sounds.
- MULTI-FUNCTIONAL WELDER: The MIG welder features some special functions that included adaptive crater, burn-back adjustment and pre-flow/post-flow, which improve your welding efficiency. 2T/4T 2 welding way meets your needs. Store 10 preset settings: can set 10 groups of parameter data for each welding mode, it’s more convenient to start the next welding job.
- REVOLUTIONARY LARGE LED DISPLAY: Exclusive human-computer Interaction LED screen design, provides you with accurate data display and makes you read easier and more clear without taking off your helmet. Easy to carry with a handle or shoulder strap(included), perfect for outdoor maintenance, farm, road equipment, and home DIY.
- HIGH QUALITY: Every single of our welder machines passed various authoritative Laboratory tests in simulating extremely harsh environments before leaving our ARCCAPTAIN factory that conforms to the high standards. We take care of our customer’s safety based on VRD, over current/over voltage/over current/over-load/overheating protection function. [NOTE: Do not switch between 110V and 220V while the screen is still on. Wait until it turns off first.]
- 【3-IN-1 WELDER】Compact 3 in 1 welder combines MIG welder, Stick, and Lift TIG welding machine functions to tackle a wide range of welding tasks. With 30–145A output and support for carbon and stainless steel (1–5mm), it’s ideal for home DIY, repairs, and outdoor metal work. (NOTE: TIG torch not included—please purchase separately)
- 【COMPACT & PORTABLE】This little welder machine 110V packs big power into just 7.5 lbs. Easy to carry with one hand, it’s perfect for your garage, yard, or job site. Don’t let its small size fool you—this compact welding machine delivers strong, reliable welds wherever you need them
- 【SMART SYNERGIC CONTROL】Perfect for beginners! Just set your wire diameter (.030"/.035") or amperage (30-145A)—the welder machine auto-adjusts voltage and wire speed. It even suggests metal thickness! Start welding like a pro, even if it’s your first time
- 【CLEAR LED DISPLAY】The bright digital screen shows real-time welding amperage and wire diameter, so you can monitor and adjust settings on your mig welder 110V without removing your mask. Intuitive and easy to use, it ensures consistent, high-quality welds—perfect for both experienced welders and weekend DIYers
- 【WHAT YOU WILL GET】Everything you need is in one box! Includes: 1*145A MIG welder 110V, 1*14AK MIG torch, 1* Ground clamp, 1*Electrode holder, 5* 2.5" Welding rods, 1*0.9mm flux core wire, 2* Contact tips, 1* Wrench, 1* Safety goggles, 1*Pair of gloves, 1*Hammer and 1* User manual. Plug it in and start your first project within minutes—no extra purchases required
This product presentation was made with AAWP plugin.