20P2197236 – Welding of Rear Crossmember – 2020 Mercedes-Benz GLE-Class, GLS-Class

March 20, 2020 NHTSA CAMPAIGN NUMBER: 20V172000

Rear Crossmember May Detach

If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.

 

NHTSA Campaign Number: 20V172

Manufacturer Mercedes-BenzeBay logo USA, LLC.

Components STRUCTURE

Potential Number of Units Affected 224

 

Summary

Mercedes-BenzeBay logo USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.

 

Remedy

MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020060013.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Welding of Rear Crossmember
MY20 167, X 167 (GLE-Class, GLS-Class)
DATE: March 27, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis


Campaign No. :  NHTSA ID Campaign Desc. :  Welding of Rear Crossmember
TBA 20V172 20P2197236
This is to notify you of a new Recall Campaign regarding the welding of the rear crossmember in 224 Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as โ€œPENDINGโ€ on March 27, 2020.
Background
Issue Mercedes-BenzeBay logo AG, (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications.   When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
What Weโ€™re Doing MBUSA will conduct a voluntary recall.  An authorized Mercedes-BenzeBay logo dealer will replace the rear crossmember on the affected vehicles.
Parts Parts are not yet available. An additional notification will be sent once parts are available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLE-Class, GLS-Class
Vehicle Populations
Total Recall Population 224
Total Vehicles in Dealer Inventory 4
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as โ€œOPENโ€ and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class and GLS-Class  vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customers will be notified of the recall via interim letter on 4/3/2020.
AOMS/SOMS AOMs โ€“ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace Rear Crossmember
NHTSA Recall # 20V172

 

April, 2020

 

Dear Mercedes-BenzeBay logo Owner,

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your

 

What is the Concern? 

In certain MY 2020 GLE-Class ( 167 platform) and GLS-Class (X 167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.

 

An authorized Mercedes-BenzeBay logo dealer will replace the rear crossmember on the affected vehicles.

 

Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-BenzeBay logo dealer to have the recall completed free of charge.

 

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-BenzeBay logo dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a www.MBUSA.com/recall.

 

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

 

If a Mercedes-BenzeBay logo dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington , D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327- 4236 (TTY 1-800-424-9153); or go to http:/ /www.safercar.gov.

 

Sincerely,

 

Mercedes-BenzeBay logo USA, LLC
A Mercedes-BenzeBay logo AG Company
One Mercedes-BenzeBay logo Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Rear Crossmember โ€“ Phase 1
MY20 167 (GLE-Class)
DATE: July 10, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis


Recall Campaign Launch Notification July 10, 2020
Campaign No. :  NHTSA ID Campaign Desc. : Replace Rear Crossmember โ€“ Phase 1
2020060013 20V172 20P6490004
This is to notify you of a Recall Campaign Launch regarding the welding of the rear crossmember in 179 Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

Affected VINs will be flagged in VMI as โ€œOPENโ€ on July 10, 2020.

Background
Issue Mercedes-BenzeBay logo AG, (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications.   When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
What Weโ€™re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay logo dealer will replace the rear crossmember on the affected vehicles.
Parts Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLE-Class
Vehicle Populations
Total Recall Population 179 (Phase 1)
Total Vehicles in Dealer Inventory 1
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as โ€œOPENโ€ and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letter will be mailed on July 17, 2020
AOMS/SOMS AOMs โ€“ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


Campaign No. 2020060013, July 2020

Phase 1 (GLE)

TO:ALL MERCEDES-BENZeBay logo CENTERS
SUBJECT:Model GLE-Class (167 platform)
Model Year 2020
Welding of Rear Crossmember / Phase 1

 

Mercedes-BenzeBay logo AG, (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. An authorized Mercedes- Benz dealer will replace the rear crossmember on the affected vehicles.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 179 vehicles are involved.

 

Order No. P-RC-2020060013

 


 

 

Procedure

 

  1. Replace crossmember (A, figure 1) for rear bumper (AR88.20-P-2250ME).

Replace nuts (B, figure 1).

crossmember

Figure 1

 

Primary Parts Information

Qty.Part NamePart Number
1*Rear end crossmember (GLE)A 167 610 99 00
8Nut for mounting rear-end crossmemberN 000000 008269

 

*parts must be verified in XPPI by VIN

 

 

Warranty Information

Operation: Replace crossmember for rear bumper (02-1572)

Damage Code Operation Number Labor Time (hrs.)
64 900 04 702-15721.3

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020060013

 


IMPORTANT SAFETY RECALL 2020060013
This notice applies to your vehicle, VIN:
Replace Rear Cross Member
NHTSA Recall # 20V172

 

July, 2020

 

  • A remedy is available for your vehicle.
  • Schedule an appointment with your authorized Mercedes-BenzeBay logo dealer as soon as possible.
  • This repair will be provided free of charge.

 

2020060013

 

Dear Mercedes-BenzeBay logo Owner:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Mercedes-BenzeBay logo AG (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (โ€œMYโ€) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?In certain MY 2020 GLE-Class and GLS-Class vehicles, the welds on the rear cross member might not meet current   production specifications.  When the rear-towing eye is used for towing, cracks might occur in the weld seams, which could lead to the rear cross member detaching from the vehicle, increasing the risk of a crash for other road users.

 

What will your DEALER DO?An authorized Mercedes-BenzeBay logo dealer will replace the rear cross member on the affected vehicles. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-BenzeBay logo dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-BenzeBay logo dealer at your earliest convenience.  To locate authorized dealers see www.MBUSA.com/recall.  Please mention you are scheduling an appointment to have the rear cross member replaced under Recall Campaign # 2020060013.

You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.  Impacts from COVID-19.  Your health and safety remain our top priority. The Mercedes-BenzeBay logo dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.  Your preferred authorized Mercedes-BenzeBay logo dealer can confirm availability.

Information for OwnersIn the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-BenzeBay logo dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-BenzeBay logo dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-BenzeBay logo dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-BenzeBay logo USA, LLC
A Mercedes-BenzeBay logo AG Company
One Mercedes-BenzeBay logo Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


 

TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Rear Crossmember โ€“ Phase 2
MY20 167, X 167 (GLE-Class, GLS-Class)
DATE: September 4, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 


Recall Campaign Launch Notification September 4, 2020
Campaign No. :  NHTSA ID Campaign Desc. : Replace Rear Crossmember โ€“ Phase 2
2020060013 20V172 20P6490004
This is to notify you of a Recall Campaign Launch regarding the welding of the rear crossmember in 224 Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as โ€œOPENโ€ on September 4, 2020.

Background

Issue Mercedes-BenzeBay logo AG (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications.   When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
What Weโ€™re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay logo dealer will replace the rear crossmember on the affected vehicles.
Parts Parts are available and can be ordered as necessary.

Vehicles Affected

Vehicle Model Year(s) 2020
Vehicle Model GLE-Class, GLS-Class

Vehicle Populations

Total Recall Population 179 (Phase 1) + 45 (Phase 2)
Total Vehicles in Dealer Inventory 4
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as โ€œOPENโ€ and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letter for Phase 2 will be mailed on September 11, 2020
AOMS/SOMS AOMs โ€“ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


Campaign No. 2020060013, July 2020

Phase 2 date 9/4/2020

 

TO:ALL MERCEDES-BENZeBay logo CENTERS
SUBJECT:Model GLE-Class (167 platform) and GLS-Class (X167 platform)
Model Year 2020
Welding of Rear Crossmember / Phase 2

 

Mercedes-BenzeBay logo AG, (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on and GLS-Class (X167 platform) certain Model Year (โ€œMYโ€) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. An authorized Mercedes-BenzeBay logo dealer will replace the rear crossmember on the affected vehicles.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 224 vehicles are involved.

 

Order No. P-RC-2020060013

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


 

Procedure

 

  1. Replace crossmember (A, figure 1) for rear bumper (AR88.20-P-2250ME).

Replace nuts (B, figure 1).

crossmember

Figure 1

 

Primary Parts Information

Qty.Part NamePart Number
1* (as required)Rear end crossmember (GLE)A 167 610 99 00
1* (as required)Rear end crossmember (GLS)A 167 610 39 03
8Nut for mounting rear-end crossmemberN 000000 008269

 

*parts must be verified in XPPI by VIN

 

Warranty Information

Operation: Replace crossmember for rear bumper (02-1572)

Damage CodeOperation NumberLabor Time (hrs.)
64 900 04 702-15721.3

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020060013

 


IMPORTANT SAFETY RECALL 2020060013
This notice applies to your vehicle, VIN:
Replace Rear Cross Member
NHTSA Recall #20V172

 

September, 2020

 

  • A remedy is available for your vehicle.
  • Schedule an appointment with your authorized Mercedes-BenzeBay logo dealer as soon as possible.
  • This repair will be provided free of charge.

 

2020060013

 

Dear Mercedes-BenzeBay logo Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-BenzeBay logo AG (โ€œMBAGโ€), the manufacturer of Mercedes-BenzeBay logo vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (โ€œMYโ€) 2020 GLE-Class and GLS-Class vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?In certain MY 2020 GLE-Class and GLS-Class vehicles, the welds on the rear cross member might not meet current production specifications.  When the rear-towing eye is used for towing, cracks might occur in the weld seams, which could lead to the rear cross member detaching from the vehicle, increasing the risk of a crash for other road users.
What will your DEALER DO?An authorized Mercedes-BenzeBay logo dealer will replace the rear cross member on the affected vehicles.  This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-BenzeBay logo dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-BenzeBay logo dealer at your earliest convenience.  To locate authorized dealers see www.MBUSA.com/recall.  Please mention you are scheduling an appointment to have the rear cross member replaced under Recall Campaign # 2020060013.  You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-BenzeBay logo dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.   Your preferred authorized Mercedes-BenzeBay logo dealer can confirm availability.

Information for OwnersIn the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-BenzeBay logo dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.  See www.mbusa.com/recall.  Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-BenzeBay logo dealer.  If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-BenzeBay logo dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-BenzeBay logo USA, LLC
A Mercedes-BenzeBay logo AG Company
One Mercedes-BenzeBay logo Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES-BENZeBay logoGLE3502020
MERCEDES-BENZeBay logoGLE4502020
MERCEDES-BENZeBay logoGLS4502020

 


19 Associated Documents

Recall 573 Report – Amendment 4

RCLRPT-20V172-1285.PDF 215.564KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Rear Crossmember โ€“ Phase 1

RCMN-20V172-1778.pdf 365.516KB

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V172-9095.pdf 593.876KB

 


Recall 573 Report – Amendment 2

RCLRPT-20V172-8247.PDF 215.516KB

 


Recall 573 Report – Amendment 3

RCLRPT-20V172-6099.PDF 215.558KB

 


Remedy Instructions and TSB

RCRIT-20V172-1514.pdf 203.994KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V172-4346.pdf 507.254KB

 


Recall 573 Report – Amendment 5

RCLRPT-20V172-2337.PDF 215.601KB

 


Defect Notice 573 Report

RCLRPT-20V172-8540.PDF 214.485KB

 


Recall 573 Report – Amendment 1

RCLRPT-20V172-1849.PDF 215.547KB

 


Recall Acknowledgement

RCAK-20V172-9300.pdf 244.786KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification – Welding of Rear Crossmember

RCMN-20V172-6930.pdf 169.929KB

 


Recall 573 Report – Amendment 6

RCLRPT-20V172-6399.PDF 215.605KB

 


ISSUED Owner Notification Letter(Part 577)- Phase 2 – GLS

RCONL-20V172-0272.pdf 507.496KB

 


Remedy Instructions and TSB

RCRIT-20V172-2171.pdf 204.603KB

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V172-5403.PDF 211.242KB

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V172-0099.PDF 211.139KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification – Replace Rear Crossmember โ€“ Phase 2

RCMN-20V172-8556.pdf 367.823KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Welding of Rear Crossmember

RCMN-20V172-1326.pdf 170.406KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V172&docType=RCL

 


 

SaleBestseller No. 1
YESWELDER 135A MIG Welder, 110V Flux Core Gasless MIG/Lift TIG/Stick 3-in-1 Synergic Control LED Display Welding Machine, Bonus Flux Core Wire
  • MULTI PROCESS: Experience the convenience of a high-quality, budget-friendly 3-in-1 welding machine that masterfully handles Gasless Flux Core MIG/Stick/Lift TIG(additional 10-25 lift TIG torch required). This unit caters to a wide range of welding applications and meets your various welding needs.
  • WELDING CAPACITY: With a robust 135 Amp output, this welder is capable of tackling mild steel workpieces up to 3/32 inch(2.5mm) thick. It is compatible with 2LB .030โ€™โ€™ and .035โ€™โ€™ welding wire. For Stick Welding, the Hot Start and Arc Force can be adjusted to enhance your welding experience.
  • SYNERGIC CONTROL: The wire feeding speed is flexibly adjustable (030": 120-420 in/min;.035'': 120-308 in/min). When adjusting the wire feeding speed, the voltage will be automatically matched to a recommended value, and you can fine tune the voltage between -3V~3V. Ideal for both beginners and seasoned professionals.
  • DIGITAL DISPLAY: The advanced digital display revolutionizes the welding interface, offering enhanced clarity and operational efficiency. Monitor the real-time current during welding for precise control.
  • LIGHT&PORTABLE: Weighing just 11.4 lbs, this lightweight and compact welder is a breeze to transport, making it the perfect companion for on-the-go welding projects with its carrying handle.
SaleBestseller No. 2
ARCCAPTAIN MIG Welder, 200Amp 6 in 1 Gas MIG/Gasless Flux Core MIG/Stick/Lift TIG/Spot welding/Spool Gun 110V/220V Aluminum Multi Process Welding Machine with LED Digital Display, Burn Back Adjustment
916 Reviews
ARCCAPTAIN MIG Welder, 200Amp 6 in 1 Gas MIG/Gasless Flux Core MIG/Stick/Lift TIG/Spot welding/Spool Gun 110V/220V Aluminum Multi Process Welding Machine with LED Digital Display, Burn Back Adjustment
  • POWERFUL 6-IN-1 MIG WELDER: The multi-process welding machine that included Gas/Solid Wire MIG(GMAW), Gasless Flux Core MIG(FCAW), Stick/MMA, Spot welding, Lift TIG, spool gun connector optional (tig gun and spool gun not included). Suitable for all kinds of welding requirements .023โ€/.030โ€/.035โ€ solid wire, .030โ€/.035โ€ flux core wire, .035โ€/.040โ€ aluminum wire. ๏ผˆ.023โ€, .040โ€ rollers need to buy separately)
  • SYNERGIC MIG: Digital control and automatically match the recommend current and wire feeding speed when selecting the diameter of welding wire and gas material, also you can adjust the welding current according to your welding habit. Easy to work with beginners or professional welders. Cooling fan that runs only when it's needed so no constant buzzing sounds.
  • MULTI-FUNCTIONAL WELDER: The MIG welder features some special functions that included adaptive crater, burn-back adjustment and pre-flow/post-flow, which improve your welding efficiency. 2T/4T 2 welding way meets your needs. Store 10 preset settings: can set 10 groups of parameter data for each welding mode, itโ€™s more convenient to start the next welding job.
  • REVOLUTIONARY LARGE LED DISPLAY: Exclusive human-computer Interaction LED screen design, provides you with accurate data display and makes you read easier and more clear without taking off your helmet. Easy to carry with a handle or shoulder strap(included), perfect for outdoor maintenance, farm, road equipment, and home DIY.
  • HIGH QUALITY: Every single of our welder machines passed various authoritative Laboratory tests in simulating extremely harsh environments before leaving our ARCCAPTAIN factory that conforms to the high standards. We take care of our customerโ€™s safety based on VRD, over current/over voltage/over current/over-load/overheating protection function. [NOTE: Do not switch between 110V and 220V while the screen is still on. Wait until it turns off first.]
SaleBestseller No. 3
BESTMIG 135A MIG Welder - 3-in-1 Flux Core Welder, MIG/Lift TIG/Stick Welding Machine - Portable IGBT Inverter - 110V with Welder Helmet and Gloves (Red Black, MIG 135A Welder)
  • ใ€Powerful 3-in-1 Welding Machineใ€‘ BESTMIG FLUX-135 offers robust output with a true current of 135A, capable of welding materials up to 1/8 inch thick. Enjoy versatile functionality with MIG, Lift TIG, and Stick welding capabilities for various applications.
  • ใ€Comprehensive Accessory Kit Includedใ€‘ Unlike many competitors, our welder comes fully equipped with essential accessories: ground clamp, electrode holder, and welding gun. Additionally, we include a user-friendly Auto-Darkening welding helmet (convertible to goggles) and high-quality leather gloves for maximum safety and convenience.(Note๏ผšTIG Torch not included)
  • ใ€Designed for Beginnersใ€‘ MIG FLUX-135 is perfect for novice welders, featuring an all-in-one digital technology that automatically adjusts parameters based on your current settings. Easy setup allows you to start welding right awayโ€”simply load the wire spool, connect the gun, plug in, and you're ready to go without complicated gas setups.
  • ใ€Versatile Applications Across Materialsใ€‘ Compatible with gasless flux-cored MIG wire from 0.030โ€ to 0.040โ€, the BESTMIG welder is suitable for stainless steel, carbon steel, and thicker metal projects. Ideal for both beginners and experienced users in home workshops, DIY projects, or factory settings.
  • ใ€Reliability & Versatilityใ€‘ BESTMIG welder features cutting-edge digital control technology with an intuitive interface for precise operation. Its full-color LED display allows real-time monitoring of welding parameters, while integrated wire feeding technology automatically adjusts voltage and feed speed, enhancing performance and reducing spatter for cleaner welds.
SaleBestseller No. 4
ARCCAPTAIN 165A MIG Welder 110V/220V [Large LED Display] 4 in 1 Gasless/Gas MIG/Lift TIG/Stick Welding Machine Multiprocess Welder Machine, IGBT Inverter Welder with Synergy, 2T/4T
  • 4-IN-1 MIG Welder: The welder machine offers GAS MIG/Flux Core MIG/Lift TIG/ MMA welding modes (Note: WP-17V TIG torch must be purchased separately). It can easily handle welding stainless steel, carbon steel, and even thicker steel materials, meeting diverse welding requirements.
  • TECHNICAL UPGRADE: This welding machine features upgraded MCU and IGBT technologies, enabling users to precisely adjust parameters for Synergy MIG (plate thickness, voltage, welding speed), Manual MIG (current, voltage), and MMA (hot start, arc force, etc.) while its dual-voltage design (110V/220V) supports flexible power switching (Caution: Ensure the screen is off and the fan has stopped before changing voltage settings).
  • LARGE LED DISPLAY: With an exclusive human-computer interaction LED screen design, this welder provides accurate data display, allowing you to read it more easily and clearly without removing your helmet. This welder also has 2T/4T functions, which can seamlessly switch between continuous welding (4T) for long-term operations and trigger-controlled precision welding (2T) for fine operations, improving efficiency and flexibility.
  • HIGH PERFORMANCE: The output current up to 165A, rated duty cycle: 60%, equipped with an upgraded cooling fan, the heat dissipation performance is improved by 30%, and can easily complete various welding tasks. This welder is capable of tackling mild steel workpieces up to 3/16โ€ thick.
  • SAFETY PROTECTION: The 165A MIG welder Built-in over-current protection, over-load protection, overheating, and over-voltage function that extend the lifespan of the machine.
SaleBestseller No. 5
YESWELDER 160A MIG Welder, 110V/220V Dual Voltage, 4 in 1 Gas MIG/Flux Core MIG/Lift TIG/Stick Multiprocess Large LED Digital Display MIG Welding Machine
  • MULTIFUNCTIONAL: A 4-in-1 welder, capable of Flux Core MIG/Gas MIG/ Stick/Lift TIG (need to purchase extra tig lift torch). This unit caters to a wide range of welding applications and meets your various welding needs.
  • WELDING CAPACITY: With a robust 160A output, 110V/220V dual voltage, this welder is in possess of reliable quality and stable performance. It's widely used in various scenarios, including automotive, construction, fabrication and DIY. This Welder can work with 2LB and 10LB spools of .030"(0.8mm) and .035" (0.9mm) solid core wire, flux core wire. It also performs well with most 6010, 6011, 6013 and 7018 rods in Stick Welding mode.
  • SMARTeBay logo CONTROL: SmarteBay logo control refers to Synergic control, when selecting different thicknesses or adjust the amperage, the recommend voltage and wire feeding speed will be automatically switched into. Great choice for beginners.
  • MANUAL CONTROL: You can manually adjust the wire feeding speed and voltage according to your preferences, which is ideal for seasoned professionals and DIYers.
  • LED DISPLAY: Advanced LED digital display, subverts the traditional visual experience, increases the visual clarity and improves the efficiency of the operation.

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