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March 18, 2020 NHTSA CAMPAIGN NUMBER: 20V155000
With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
NHTSA Campaign Number: 20V155
Manufacturer Daimler Vans USA, LLC
Components EQUIPMENT
Potential Number of Units Affected 289
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3BEGRESS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz and Freightliner Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Information Label on Spare Wheel |
DATE: May 14, 2020 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign | Campaign Desc. : | Information Label on Spare Wheel | |
| 2020040012 | VS3BEGRESS | ||
| This is to notify you of the upcoming Recall Campaign concerning the information label on spare wheel on approximately 289 MY19 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Open” in VMI. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the spare wheel label lists the maximum speed with a metric speed of 55 kilometers per hour (kph) when it should indicate a maximum speed of 34 miles per hour (mph). As a result, the driver could misinterpret the metric speed listed on the spare wheel as indicating miles per hour and operate the vehicle with the spare wheel at higher speeds than the tire can withstand, potentially increasing the risk of a crash. There is no issue with the performance of the tire itself. | ||
| What We’re Doing | An authorized Mercedes-Benz or Freightliner Sprinter dealer will remove the label with the maximum metric speed specification and replace it with the label with the correct maximum speed information indicated in miles per hour. | ||
| Parts | Parts are available. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall | 289 | ||
| Dealer Inventory | 49 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. |
|||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in mid May, 2020. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2020040012, May 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 Speed Limitation Label |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the spare wheel label lists the maximum speed with a metric speed of 55 kilometers per hour (kph) when it should indicate a maximum speed of 34 miles per hour (mph). As a result, the driver could misinterpret the metric speed listed on the spare wheel as indicating miles per hour and operate the vehicle with the spare wheel at higher speeds than the tire can withstand, potentially increasing the risk of a crash. There is no issue with the performance of the tire itself. An authorized Mercedes-Benz or Freightliner Sprinter dealer will remove the label with the maximum metric speed specification and replace it with the label with the correct maximum speed information indicated in miles per hour.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previouslyrepaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 289 vehicles are involved.
Order No. V-RC-2020040012
Operation no. of the operation texts or standard texts and flat rates
| Op. no. | Operation text | Time | Damage Code |
| 02 1769 | Operations: Replace information label on spare wheel | 0.3 h | 58 917 60 7 |
1 Information label (MAX 34 mph)
2 Information label (MAX 55 km/h)
D40.00-A000-75
| aDanger | Risk of death caused by vehicle slipping or toppling off of the lifting platform. | Align vehicle between vehicle lift columns and position the four support plates at the vehicle lift support points specified by the vehicle manufacturer. | AS00.00-Z-0010-01A |
| Topical note | Information on tires / rims | AH40.10-P-9411-01A | |
| Topical note | General information on rim / tire conversions | AH40.10-P-1050-01A | |
| Check | |||
| 1 | Check, whether the vehicle is affected by the measure. | Only the entry in the “Extended VEGA Application” (EVA) system in the “Current” tab is decisive for authorized Mercedes-Benz service partners. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | |
| 2 | Raise vehicle. | ||
| Topical note | Special instructions for lifting and supporting vehicle | AH00.60-N-0100-01TS
AR00.60-D-1000-04TS |
|
| Replace | |||
| 3 | Replace information label (2).
000 588 00 84 00 Heat gun |
Bonding surface must be absolutely free of dust and grease.
Otherwise, a sufficient degree of adhesion cannot be assured. To do so, remove information label (2) (MAX 55 km/h) and stick information label (1) (MAX 34 mph) onto spare wheel. Remove information label (2) using a suitable tool (e.g. heat gun) and remove any adhesive residue with a suitable cleaning agent. Stick new information label (2) onto same position. |
WS54.00-P-0049B |
| 4 | Lower vehicle. | AR00.60-D-1000-04TS |
Parts ordering note
| Part no. | Designation | Quantity |
| A 906 584 50 12 | Speed limit information label | 1 |
IMPORTANT SAFETY RECALL #2020040012
This notice applies to your vehicle, VIN:
Speed Limitation Label
NHTSA Recall #20V155
|
2020040012
Dear Mercedes-Benz Sprinter Owner or Lessee:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG determined that on certain Mercedes-Benz Sprinter vans, the spare wheel label lists the maximum speed with a metric speed of 55 kilometers per hour (kph) when it should indicate a maximum speed of 34 miles per hour (mph). As a result, the driver could misinterpret the metric speed listed on the spare wheel as indicating miles per hour and operate the vehicle with the spare wheel at higher speeds than the tire can withstand, potentially increasing the risk of a crash. There is no issue with the performance of the tire itself. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will remove the label with the maximum metric speed specification and replace it with the label with the correct maximum speed information indicated in miles per hour. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to replace the maximum speed information label under Recall Campaign # 2020040012.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
Chronology of Defect (too many characters for the recall portal comment box)
Chronology:
MBAG first became aware of a potential issue related to the maximum speed information label on the spare wheel through a notification from its production plant in late November 2019. The production plant had identified a small number of vehicles with an incorrect spare wheel maximum speed label. During on-plant vehicle quality inspections it was identified that spare wheels carried metric information labels in kph instead of the Anglo-American variant in mph as specified. MBAG conducted a review of all vehicles that remained at the plant and corrected the metric information if necessary.
In December 2019, MBAG launched an investigation into the label discrepancy including whether the values assigned to the label was accurate for this particular spare wheel. Moreover, the investigation considered whether only vehicles from local US part-by-part production were affected and/or whether those vehicles produced from semi-knocked-down (SKD) vehicle kits supplied from a German MBAG plant including a review of the supply chain of the spare wheels before arriving at the US plant.
In early 2020, MBAG was able to confirm that the maximum speed value that appeared on the label was accurate and that the vehicles affected by the label were SKD vehicles received from the German assembly plant.
MBAG considered the potential effects of the maximum speed labeled as kph instead of mph in the U.S. market and the performance of the particular spare wheel in conditions that exceeded the 34 mph maximum limit.
On March 11, 2020, MBAG determined that a safety risk could not be ruled out and decided to initiate a recall campaign.
Around the same time the initial investigation of this matter began, MBAG also became aware of a different potential issue concerning the maximum speed labeling of spare wheels on Sprinter vehicles. Since the underlying circumstances between these two subjects concerned the same type of labeling, both subjects where analyzed simultaneously.
To date MBAG is not aware of any complaints concerning this matter from the field.
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER 1500 | 2018-2019 |
| FREIGHTLINER | SPRINTER 2500 | 2018-2019 |
| FREIGHTLINER | SPRINTER 3500 | 2018-2019 |
| FREIGHTLINER | SPRINTER 4500 | 2018-2019 |
| MERCEDES-BENZ | SPRINTER 1500 | 2018-2019 |
| MERCEDES-BENZ | SPRINTER 2500 | 2018-2019 |
| MERCEDES-BENZ | SPRINTER 3500 | 2018-2019 |
| MERCEDES-BENZ | SPRINTER 4500 | 2018-2019 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-20V155-5719.pdf 1135.263KB
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ISSUED Owner Notification Letter(Part 577)
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V155-4705.pdf 101.511KB
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Recall Quarterly Report #1, 2020-2
RCLQRT-20V155-7356.PDF 211.133KB
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Recall Acknowledgement
RCAK-20V155-6810.pdf 244.954KB
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Miscellaneous Document- Supplemental Chronology
RMISC-20V155-6331.pdf 420.927KB
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Defect Notice 573 Report
RCLRPT-20V155-1991.PDF 213.748KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V155-8766.PDF 211.232KB
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V155-2443.PDF 211.316KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V155&docType=RCL
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- 18×4 Aluminum Alloy Wheel With 5×112MM Bolt Pattern. T155/90R18 Tire With A DOT M Speed Rating (113M) And A 29” Rolling Diameter For Safe Extended Vehicle Use.
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- 4000 LB TruLift Ratcheting Scissor Jack With The Proper Contact Point Specific To Your Model. Modern Spare 14” – 21” Telescoping Lug Wrench With 17MM, 19MM, 21MM, & 22MM Sockets.
- Large Disposable Tire Bag Included For Transporting Failed Full-Sized Tire.
- Heavy Duty Modern Spare Complete Kit Carrying Case With Storage Pocket For TruLift Ratcheting Scissor Jack & Telescoping Lug Wrench.
- 18x4 Aluminum Alloy Wheel With 5x112MM Bolt Pattern. T135/70R18 Tire With A DOT M Speed Rating (104M) - 25.5” Rolling Diameter For Safe Extended Vehicle Use.
- Enlarged Wheel Brake Caliper Clearance For Use With Large Modern Brake Systems. (*see footnote below for (AMG C 63 S) Models.
- 4000 LB TruLift Ratcheting Scissor Jack With The Proper Contact Point Specific To Your Model. Modern Spare 14” – 21” Telescoping Lug Wrench With 17MM, 19MM, 21MM, & 22MM Sockets. Large Disposable Tire Bag Included For Transporting Failed Full-Sized Tire.
- Please note- We design and manufacture spare tires first and foremost to have the proper diameter for your vehicle’s drivetrain. This may result in limitations for storing the spare in a storage compartment normally made for an older, smaller spare. Because the Modern Spare is quite narrow, it can be easily kept in a main cargo or trunk area using the carrying case which helps keep the kit neatly together. Please reference the dimensions of the spare when considering storage.
- diameter: 29.92 inch x 29.92 inch
- material: Stainless Steel
- package included: 1 cover+1 rod
- Actual shipping: Fedex/UPS/DHL 8-16days
- Package measurement: 33.85 inch x33.85 inchx12.59 inch
- 【FITMENT】Spare Wheel Cover Fit For Mercedes-Benz G-Class W463 W463A G500 G550 G55 G63 G65 AMG BRABUS
- 【Quality Material】Spare Tire Cover is made of high quality ABS Glossy plastic
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- 【Package includes】1x Spare Wheel Cover
- diameter: 29.92 inch
- material: stainless
- package included: 3=1 cover+1 rod+ 1 emblem
- shipping: Fedex/UPS/DHL
- Replacement number: 0009904907,0009906707
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- Compact Space Saver Wheel/Tire Assembly.
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- The overall diameter of our spare tire and wheel combination is sized to be right and correct for your vehicle’s drivetrain. This is a critical design feature for proper function and use. As such, if your vehicle has an existing spare tire storage space, the spare may not fit in that space. Please consider our carrying case option as a convenient alternative.
Last update on 2024-06-12 / Affiliate links / Images from Amazon Product Advertising API
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