February 24, 2020 NHTSA CAMPAIGN NUMBER: 20V107000
NHTSA Campaign Number: 20V107
Manufacturer Mercedes-Benz USA, LLC.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2019 Smart Fortwo Electric Drive vehicle. A welded joint within the high-voltage battery main cell conductors may detach and interrupt electrical contact, resulting in sudden battery failure. The detached weld may also cause an electrical arc which can ignite inside the battery cells.
MBUSA will notify the owner, and a dealer will replace the high-voltage battery, free of charge. The recall is expected to begin April 24, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Recall Campaign Initial Notification
Internal contacting high-voltage battery
MY 19 453 smart ( FORTWO ELECTRIC DRIVE)
|DATE: March 2, 2020|
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Department Manager, Vehicle Compliance & Analysis
|Campaign No. :||NHTSA ID||Campaign Desc. :||Internal Contacting High-Voltage Battery|
|This is to notify you of a new Recall Campaign regarding the internal contacting high-voltage battery in 1 Model Year (“MY”) 2019 smart EQ (453 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on March 2, 2020.
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2019 Smart EQ fortwo electric drive vehicle (453 platform), the cell-internal welding of the main cell conductors (connecting the individual cells and cell modules) of the high-voltage battery might not meet current production specifications.In case of an insufficient welding of the main cell conductor, the welded joint might detach under thermomechanical loads or vibrations. As a result, the electrical contact within a cell of the high-voltage battery could be interrupted, leading to immediate failure of the entire high-voltage battery. This condition would lead to a loss of propulsion and therefore a stalling of the vehicle while driving. Depending on the characteristic of the detachment of the welded joint of the main cell conductor, an electric arc occurrence cannot be completely ruled out. In this case, neighboring cells could ignite thereby increasing the risk of fire.|
|What We’re Doing||MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz smart dealer will replace the high-voltage battery on the affected vehicle.|
|Parts||A remedy is not yet available. An additional notification will be sent once a remedy is available.|
|Vehicle Model Year(s)||2019|
|Vehicle Model||Smart EQ fortwo|
|Total Recall Population||1|
|Total Vehicles in Dealer Inventory||0|
|Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 smart EQ electric drive vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 smart EQ electric drive vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letter mailing timelines are pending.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
1 Affected Product
3 Associated Documents
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Internal contacting high-voltage battery
Defect Notice 573 Report
Latest Recalls Documents
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Last update on 2020-03-30 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-03-30 / Affiliate links / Images from Amazon Product Advertising API