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February 24, 2020 NHTSA CAMPAIGN NUMBER: 20V107000
If the high-voltage battery fails, the vehicle may stall, increasing the risk of a crash. In addition, an electrical arc inside the battery increases the risk of a fire.
NHTSA Campaign Number: 20V107
Manufacturer Mercedes-Benz USA, LLC.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2019 Smart
Fortwo Electric Drive vehicle. A welded joint within the high-voltage battery main cell conductors may detach and interrupt electrical contact, resulting in sudden battery failure. The detached weld may also cause an electrical arc which can ignite inside the battery cells.
Remedy
MBUSA will notify the owner, and a dealer will replace the high-voltage battery, free of charge. The recall began May 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020030009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Smart has a Recall
Campaign No. : | NHTSA ID | Campaign Desc. : | Internal Contacting High-Voltage Battery | |
TBA | 20V107 | 20P2197234 | ||
This is to notify you of a new Recall Campaign regarding the internal contacting high-voltage battery in 1 Model Year (“MY”) 2019 smart![]() Affected VINs will be flagged in VMI as “PENDING” on March 2, 2020. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() ![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() ![]() | |||
Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2019 | |||
Vehicle Model | Smart![]() | |||
Vehicle Populations | ||||
Total Recall Population | 1 | |||
Total Vehicles in Dealer Inventory | 0 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 smart![]() Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 smart EQ electric drive vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letter mailing timelines are pending. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace High-Voltage Battery
NHTSA Recall # 20V107
March, 2020
Dear smart Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of smart
vehicles, has decided that a defect which relates to motor vehicle safety exists in a certain Model Year (“MY”) 2019 smart
EO fortwo vehicle. Our records indicate that your vehicle is the affected vehicle.
What is the Concern?
MBAG determined that on a certain MY 19 smart EO fortwo electric drive vehicle (453 platform), the cell-internal welding of the main cell conductors (connecting the individual cells and cell modules) of the high-voltage battery might not meet current production specifications. In case of an insufficient welding of the main cell conductor, the welded joint might detach under therrnornechanical loads or vibrations. As a result, the electrical contact within a cell of the high-voltage battery could be interrupted, leading to failure of the entire high-voltage battery. This condition would lead to a loss of propulsion and a stalling of the vehicle while driving, increasing the risk of a crash. In addition, depending on the characteristic of the detachment of the welded joint of the main cell conductor, an electric arc could possibly occur. In this case, neighboring cells could ignite thereby increasing the risk of fire.
An authorized Mercedes-Benz dealer smart
dealer will replace the high-voltage battery on the affected vehicle.
Unfortunately, the parts to remedy this situation are not available. We are working to obtain the necessary parts as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall repair completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to resolve your question or concern, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MEUSA.corn website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone(770)705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Internal contacting high-voltage battery MY 19 453 smart ![]() | DATE: May 7, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Recall Campaign Launch Notification | May 7, 2020 | |||
Campaign No. : | NHTSA ID | Campaign Desc. : | Internal Contacting High-Voltage Battery | |
2020030009 | 20V107 | 20P5490201 | ||
This is to notify you of a Recall Campaign Launch regarding the internal contacting high-voltage battery in 1 Model Year (“MY”) 2019 smart![]() Affected VINs will be flagged in VMI as “OPEN” on May 7, 2020. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() ![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() ![]() | |||
Parts | Parts are available and can be ordered as necessary. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2019 | |||
Vehicle Model | smart![]() | |||
Vehicle Populations | ||||
Total Recall Population | 1 | |||
Total Vehicles in Dealer Inventory | 0 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 smart![]() Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 smart EQ electric drive vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | The customer letter will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2020030009, May 2020
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Model smart![]() Model Year 2019 Internal Contacting High-Voltage Battery |
Mercedes-Benz AG (“MBAG”), the manufacturer of smart
vehicles, has determined that on a certain Model Year (“MY”) 2019 Smart
EQ fortwo electric drive vehicle (453 platform), the cell-internal welding of the main cell conductors (connecting the individual cells and cell modules) of the high-voltage battery might not meet current production specifications. In case of an insufficient welding of the main cell conductor, the welded joint might detach under thermomechanical loads or vibrations. As a result, the electrical contact within a cell of the high-voltage battery could be interrupted, leading to immediate failure of the entire high-voltage battery. This condition would lead to a loss of propulsion and therefore a possible stalling of the vehicle while driving. Depending on the characteristic of the detachment of the welded joint of the main cell conductor, an electric arc occurrence cannot be completely ruled out. In this case, neighboring cells could ignite thereby increasing the risk of fire. An authorized Mercedes-Benz
smart
dealer will replace the high-voltage battery on the affected vehicle.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 1 vehicles are involved.
Order No. P-RC-2020030009
WARNING!
Due to risk of technician personal injury and/or damage to the vehicle. smart dealers not yet trained or not yet properly equipped with the required tools and equipment need to direct any smart
electric drive vehicle customer to the nearest properly trained and equipped smart
electric drive dealer.
Work procedure
Note:
- Use DAS/Xentry 12/19 with all associated patches or higher.
- Follow the steps exactly as described in DAS/Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the “precall” check list before contacting UHD
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Note:
Work on a electric drive system components may only be conducted by certified workshop personnel who have completed training courses: Tech 961 and Tech 717
For the scopes of work described below, the safety regulations and hazard notes apply for work on high-voltage systems.
Information on this in WIS under AH54.10-P-0006-01MEV
WARNING! Risk of death and personal injury may occur when touching components on vehicles with high-voltage on-board electrical system if not done properly. Do not touch components and open lines of the high-voltage on-board electrical system.
Persons who are carriers of electronic implants (e.g. cardiac pacemakers) should not carry out any work on high-voltage on-board electrical systems due to increased risk of death or personal injury.
- Replace high-voltage battery (AR54.10-P-1140SRE).
Note: Be sure to print-out the following documents before removing the high voltage battery:
- The Analysis sheet for transportability of high-voltage batteries form found in WIS:
OF54.10-P-3000-01F and the measurement log for self discharge from Star Diagnosis. The documents must be filled out and placed in with the return part.
Note: Remove and transfer all caps and plugs from the new high voltage battery to the old high voltage battery.
Note:
Shipping information:
- Battery is currently authorized for ground transportation only.
- Return original battery to QEC
- Battery has passed the UN 38.3 Test & Criteria for both the cells and full battery assembly as referenced in WIS.
- Only the packaging in which the battery was received is authorized for re-shipment of the battery. The dealer hazmat employees responsible for packaging and reshipping the battery must be packaged exactly as the new one came with all the same components. The UN certified packaging is a “packaging system” where all the components (outer crate, interior dunnage, plastic liner etc) must be used and in good condition (that is suitable for hazardous materials transportation).
- Those shipping the battery must be hazmat trained for ground transportation. Battery must be safe for transport. If the battery is safe for transport, The NetStar Parts Disposition system will provide a partially prepopulated FedEx Freight BOL when the dealer generates a Load List and confirms the battery is Safe For Transport (SFT) to the QEC. If the battery is not safe for transport contact Esmeralda Custodio at the QEC 1-904-443-2441.
- Please follow the shipping guidelines in the Attached “Dangerous Goods Shipping Guidance” document.
Primary Parts Information
Qty. | Part Name | Part Number |
1 | Li-ion battery | A 789 340 89 11 |
Warranty Information
Operation: Replace high-voltage battery smart fortwo ev (02-1472)
Damage Code | Operation Number | Labor Time (hrs.) |
54 902 01 7 | 02-1472 | 2.9 |
Note
Operation Number labor times are subject to change.
P-RC-2020030009
IMPORTANT SAFETY RECALL 2020030009
This notice applies to your vehicle, VIN:
Replace High-Voltage Battery
NHTSA Recall # 20V107
May, 2020
|
2020030009
Dear smart Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of smart
vehicles, has decided that a defect which relates to motor vehicle safety exists in a certain Model Year (“MY”) 2019 smart
EQ fortwo vehicle. Our records indicate that your vehicle is included in the affected vehicles.
What is the CONCERN? | MBAG determined that on a certain MY 19 smart![]() |
What will your DEALER DO? | An authorized Mercedes-Benz![]() ![]() ![]() ![]() |
What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz![]() ![]() You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz![]() ![]() |
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328 Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Internal contacting high-voltage battery MY 19 453 smart ![]() | DATE: March 2, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SMART![]() | FORTWO | 2019 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Internal contacting high-voltage battery
RCMN-20V107-0254.pdf 546.795KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V107-5575.pdf 550.432KB
Recall 573 Report – Amendment 1
RCLRPT-20V107-3749.PDF 214.911KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Internal contacting high-voltage battery
RCMN-20V107-4593.pdf 171.958KB
Defect Notice 573 Report
RCLRPT-20V107-4007.PDF 214.657KB
Recall Acknowledgement
RCAK-20V107-2144.pdf 244.204KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V107-8466.pdf 604.295KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V107-7556.PDF 211.135KB
Recall 573 Report – Amendment 2
RCLRPT-20V107-8551.PDF 214.912KB
Remedy Instructions and TSB
RCRIT-20V107-1638.pdf 382.758KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V107-1291.PDF 211.231KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V107-1825.PDF 211.316KB
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- Easy to install and use. Save hundreds of dollars on installation just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
- MUST VERIFY: NEMA 14-50 OUTLET This 32A charger requires a dedicated 240V/50A circuit with a 4-prong NEMA 14-50 outlet (North American electrical code compliance). Check your electrical panel/garage for this receptacle before purchase
- FAST & SMART CHARGING: Up to 7.68kWh High Speed Charging, this Newest 32A Level 2 EV charger with NEMA 14-50 plug supports (8A/10A/12A/16A/20A/24A/32A) adjustable currents to meet your various charging needs. 32A for fast emergency charging, 20A/24A /10/8A for overnight charging. The 1-12 hour delay function prevents costly peak-hour electricity bills, you can stagger the peak period of use to save electricity and reduce load. Perfect for the busy American lifestyle, it minimizes downtime.
- WORKS WITH ALL J1772 EVs AND HYBRIDS: Whether you're on a family road trip or charging at home after a busy day, our 32A Level 2 SAE J1772 charger is designed to work seamlessly with all electric vehicles and plug-in hybrids(North American Standard). You can be confident that your vehicle will always be ready for your next adventure, no matter where the road takes you. Designed with J1772 TYPE 1 standard connector, Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- SAFETY & RELIABILITY: Safety is our top priority. Our charger is equipped with advanced safety features like overvoltage, overcurrent, overheating protection, and IP66 waterproof rating. Certified by FCC and CE, its intelligent chip continuously monitors the charging status, while the housing has an IP66 protection level and a UL94V-0 fire rating. This means you can charge your EV with peace of mind, knowing that you and your loved ones are safe during every charge.
- STAY INFORMED, STAY IN CONTROL: After researching the preferences of 10,000 US EV users, the Ecogenix R&D team found that 98.6% wanted a clearer display on their vehicle chargers. In response, our 32A Ecogenix charger features an enhanced TFT screen, which, while compact, provides real-time updates on voltage, current, and power load—ensuring all essential information is easily visible during every charge.
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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