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February 14, 2020 NHTSA CAMPAIGN NUMBER: 20V090000
Loss of Stability Control and Anti-Lock Brakes
Deactivation of the vehicle stability control system or anti-lock brakes may increase the risk of a crash.
NHTSA Campaign Number: 20V090
Manufacturer Mercedes-Benz USA, LLC.
Components SERVICE BRAKES, HYDRAULIC, POWER TRAIN, ELECTRONIC STABILITY CONTROL
Potential Number of Units Affected 6,517
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 G550 4MATIC and G63 AMG 4MATIC vehicles. An electrical resistor within the differential locking module may malfunction, interrupting communication between the control unit and the differential locking actuator, possibly resulting in the deactivation of the Electronic Stability Program (ESP) and Anti-lock Brake System (ABS) while driving.
Remedy
MBUSA will notify owners, and dealers will inspect the differential locking modules and replace them as necessary, free of charge. An interim letter informing owners of the safety risk was mailed March 27, 2020. A second notice will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
![2020 Mercedes-Benz G-Class](/Uploads/2020-Mercedes-Benz-G-Class.webp)
This is to notify you of a Recall Campaign Launch regarding the control unit of the differential locking module in 6,300 Model Year (“MY”) 20192020 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 14, 2020.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. If the resistor is impaired, the electrical currents would have a higher value than what actually exists. As a result, the communication between the control unit and the locking actuator will shut down and the differential locking status might no longer be reliably determined. Both ESP and ABS systems would then be deactivated which could increase the risk of a crash under certain operating conditions. The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary.
Parts
Parts are available and can be ordered as necessary.
Customer Notification Timeline
Customer letter will be mailed on August 21, 2020
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Differential Locking System
NHTSA Recall #20V090
March, 2020
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 – 2020 G-Class (463 platform) vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
In certain MY19-20 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. Under certain conditions, the electrical contact of a specific resistor might become impaired and affect the communication between the differential control unit and the locking actuator. As a consequence, both the ESP and ABS systems would be deactivated. Deactivation of the vehicle stability control system or anti-lock brakes may increase the risk of a crash. The driver is made aware of the issue by an ABS and ESP message in the instrument cluster.
An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary.
Unfortunately, the parts to remedy this situation are not available. We are working to obtain the necessary parts as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall repair completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to resolve your question or concern, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
Check/test procedure
- Remove lower center engine compartment lining (AR61.20-P-1105XG).
- Check part number at top at actuator of differential lock of front axle.
No actuator with the item number A 463 906 33 01 may be installed.
Perform check using a mirror as shown in (Figure 1).
Figure 1
- Check part number at top at actuator of differential lock of rear axle using a mirror (Figure 2). No actuator with the part number A 463 906 34 01 may be installed.
If part number of actuator at rear axle cannot be read off due to undercoat / paint coat or parts sticker is no longer legible, the actuator will be replaced.
Figure 2
- Part number illegible or corresponds to A 463 906 33 01 and/or A 463 906 34 01: Perform work procedure.
- Part number does NOT correspond to A 463 906 33 01 and does NOT correspond to A 463 906 34 01: End measure.
The results of this check must be documented in writing on the work order.
Work procedure
- Replace actuator of differential lock at front axle and/or rear axle.
The parking brake on the rear axle must be opened after the vehicle has been lifted.
To do this, press the start button twice without actuating the brake pedal (ignition on) – actuate the brake pedal – move selector lever to “N” position (read on display) – open parking brake – switch off ignition.
Attention: Now that the vehicle is in permanent “N,” there is a risk of the vehicle rolling away.
Only actuators with incorrect or illegible part number will be replaced.
For basic data for actuator of front axle, see AR33.40-P-0001XGA.
For basic data for actuator of rear axle, see AR35.40-P-0001XGA.
The actuator bolts N 000 000 001 433 and N000 000 003 3967 are not one time use and it can be reused for this specific campaign.
New actuator must not be painted.(Figure 3)
Observe installation instructions for rear axle actuator.
Figure 3
Important: The new rear axle actuator from the replacement parts department is delivered in “lock engaged” condition. (Visible by the position of the bolt on the actuator)(figure 6)
To install the new actuator, the lock in the rear axle must be engaged manually.
With the actuator removed, the slider in the axle tube for actuating the lock must be moved in the direction of the axle centerpiece (figure 5), e.g. with a Torx wrench. One of the rear wheels must be turned at the same time.
The bolt of the actuator is always installed in the large opening.(figure 4 and 5)
Figure 4 (lock NOT engaged: slider to wheel)
Figure 5 (lock engaged: slider to axle centerpiece)
Figure 6 (installation position of rear axle actuator with new part)
The differential lock opens automatically during the first ignition sequence.
- Check differential locks of front and rear axle for proper operation.
For this purpose, start the engine – engage low range “N” position – actuate transfer case differential lock switch/rear axle differential lock switch/front axle differential lock switch – drive in gentle figure 8 lines at walking pace in an open area until the red feedback of all three locks appears on operating switch (figure 7) – deactivate locks and low range.
Figure 7
Primary Parts Information
Qty. | Part Name | Part Number |
As required | Parts kit for front axle differential lock actuator | A 463 906 46 02 |
As required | Hexagon head bolt | N 910 105 010 016 |
As required | Parts kit for rear axle differential lock actuator | A 463 906 55 02 |
August 6, 2020
Re: Recall NHTSA 20V090 – Loss of Stability Control and Anti-Lock Brakes
On February 14, 2020, MBUSA submitted a Safety Defect and Non-Compliance Information Report, in accordance with 49 C.F.R Part 573.6, affecting (6,517) 2019-2020 Mercedes-Benz GClass vehicles (463 platform), accepted under NHTSA Recall No. 20V090. (217) vehicles from the affected vehicle subject to the recall was identified to be within MBUSA’s possession and will be repaired prior to entering the stream of commerce. Changes will be made on total number of units potentially involved and descriptive information to reflect vehicle population adjusted from 6,517 to 6,300 vehicles.
As such, MBUSA will not mail an owner notification letter for (217) vehicles from the affected vehicle subject to the recall.
Chronology :
In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential.
MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system.
The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated.
The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES BENZ | AMG G63 | 2019-2020 |
MERCEDES BENZ | G550 | 2019-2020 |
16 Associated Documents
Recall 573 Report – Amendment 2
RCLRPT-20V090-7241.PDF 215.47KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V090-7369.pdf 162.282KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification – Differential Locking System MY19-20 463(G-Class)
RCMN-20V090-5299.pdf 170.687KB
Defect Notice 573 Report
RCLRPT-20V090-6911.PDF 214.922KB
Recall Acknowledgement
RCAK-20V090-4349.pdf 244.936KB
Recall 573 Report – Amendment 1
RCLRPT-20V090-1369.PDF 215.44KB
Recall 573 Report – Amendment 3
RCLRPT-20V090-4005.PDF 215.472KB
Miscellaneous Document – Re: Recall NHTSA 20V090 – Loss of Stability Control and Anti-Lock Brakes
RMISC-20V090-5210.pdf 87.164KB
Remedy Instructions and TSB
RCRIT-20V090-6268.pdf 361.163KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V090-2286.PDF 211.148KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V090-9984.PDF 211.252KB
Remedy Instructions and TSB
RCRIT-20V090-6645.pdf 361.894KB
Recall 573 Report – Amendment 4
RCLRPT-20V090-7171.PDF 215.476KB
Manufacturer Notices(to Dealers,etc)- SUBJECT: Model G-Class vehicles (463 platform) Model Year 2019-2020 Check Differential Locking System
RCMN-20V090-0606.pdf 523.761KB
Recall 573 Report – Amendment 5
RCLRPT-20V090-5451.PDF 215.472KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V090-6379.pdf 208.368KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V090&docType=RCL
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- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
Last update on 2024-06-07 / Affiliate links / Images from Amazon Product Advertising API
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March, 2020 IMPORTANT SAFETY RECALL This INTERIM notice applies to your vehicle, Differential Locking System NHTSA Recall #20V090 Dear Mercedes-Benz Owner, This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 – 2020 G-Class (463 platform) vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the Concern? An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Unfortunately, the parts to remedy this situation are not available. We are working to obtain the necessary parts as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes- Benz dealer to have the recall repair completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to resolve your question or concern, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall. If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations. If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327- 4236 (TTY 1-800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this situation may cause you. Sincerely, In certain MY19-20 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. Under certain conditions, the electrical contact of a specific resistor might become impaired and affect the communication between the differential control unit and the locking actuator. As a consequence, both the ESP and ABS systems would be deactivated. Deactivation of the vehicle stability control system or anti-lock brakes may increase the risk of a crash. The driver is made aware of the issue by an ABS and ESP message in the instrument cluster. IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. EXPORTED SOLD LEASE, VEHICLE RETURNED STOLEN OTHER SCRAPPED MY NEW NAME OR ADDRESS IS: NEW OWNER INFORMATION Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) Date Signature THANK YOU FOR YOUR COOPERATION VIN:
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• A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. IMPORTANT SAFETY RECALL 2020070005 This notice applies to your vehicle, VIN: Check Differential Locking System NHTSA Recall #20V090 Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year (“MY”) 2019-2020 G-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? In certain MY19-20 G-Class vehicles, the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might become impaired and affect the communication between the differential control unit and the locking actuator. As a consequence, both the ESP and ABS systems would be deactivated. Deactivation of the vehicle stability control system or anti-lock brakes could increase the risk of a crash. The driver is made aware of the issue by an ABS and ESP message in the instrument cluster. What will your DEALER DO? An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 3 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes- Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check the differential locking modules under Recall Campaign # 2020070005. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. 2020070005 August, 2020 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. EXPORTED LEASE, VEHICLE RETURNED SCRAPPED SOLD STOLEN OTHER NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE VIN:
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Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Differential Locking System MY19-20 463(G-Class) DATE: February 21, 2020 Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Campaign No. : NHTSA ID Campaign Desc. : Differential Locking System TBA 20V090 20P2197228 This is to notify you of a new Recall Campaign regarding the control unit of the differential locking module in 6,517 Model Year (“MY”) 2019-2020 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 21, 2020. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than what actually exists. As a result, the communication between the control unit and the locking actuator will shut down and the differential locking status might no longer be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Parts A remedy is not yet available. An additional notification will be sent once a remedy is available. Vehicles Affected Vehicle Model Year(s) 2019-2020 Vehicle Model G-Class Vehicle Populations Total Recall Population 6,517 Total Vehicles in Dealer Inventory 13 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been remedied or until NHTSA approves the petition for inconsequential noncompliance. Once the remedy is available, the vehicles may be removed from this recall population. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19-20 G-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letter mailing timelines are pending. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Check Differential Locking System MY19-20 463(G-Class) DATE: August 14, 2020 Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification August 14, 2020 Campaign No. : NHTSA ID Campaign Desc. : Check Differential Locking System 2020070005 20V090 20P3395003 This is to notify you of a Recall Campaign Launch regarding the control unit of the differential locking module in 6,300 Model Year (“MY”) 2019-2020 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 14, 2020. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. If the resistor is impaired, the electrical currents would have a higher value than what actually exists. As a result, the communication between the control unit and the locking actuator will shut down and the differential locking status might no longer be reliably determined. Both ESP and ABS systems would then be deactivated which could increase the risk of a crash under certain operating conditions. The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Parts Parts are available and can be ordered as necessary. Vehicles Affected Vehicle Model Year(s) 2019-2020 Vehicle Model G-Class Vehicle Populations Total Recall Population 6,300 Total Vehicles in Dealer Inventory 17 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19-20 G-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letter will be mailed on August 21, 2020 AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2020070005, August 2020 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model G-Class vehicles (463 platform) Model Year 2019-2020 Check Differential Locking System Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. If the resistor is impaired, the electrical currents would have a higher value than what actually exists. As a result, the communication between the control unit and the locking actuator will shut down and the differential locking status might no longer be reliably determined. Both ESP and ABS systems would then be deactivated which could increase the risk of a crash under certain operating conditions. The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Prior to performing this Recall Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 6300 vehicles are involved. Order No. P-RC-2020070005 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2020070005 Check/test procedure 1. Remove lower center engine compartment lining (AR61.20-P-1105XG). 2. Check part number at top at actuator of differential lock of front axle. No actuator with the item number A 463 906 33 01 may be installed. Perform check using a mirror as shown in (Figure 1). Figure 1 3 P-RC-2020070005 3. Check part number at top at actuator of differential lock of rear axle using a mirror (Figure 2). No actuator with the part number A 463 906 34 01 may be installed. If part number of actuator at rear axle cannot be read off due to undercoat / paint coat or parts sticker is no longer legible, the actuator will be replaced. Figure 2 a. Part number illegible or corresponds to A 463 906 33 01 and/or A 463 906 34 01: Perform work procedure. b. Part number does NOT correspond to A 463 906 33 01 and does NOT correspond to A 463 906 34 01: End measure. The results of this check must be documented in writing on the work order. 4 P-RC-2020070005 Work procedure 1. Replace actuator of differential lock at front axle and/or rear axle. The parking brake on the rear axle must be opened after the vehicle has been lifted. To do this, press the start button twice without actuating the brake pedal (ignition on) – actuate the brake pedal – move selector lever to “N” position (read on display) – open parking brake – switch off ignition. Attention: Now that the vehicle is in permanent “N,” there is a risk of the vehicle rolling away. Only actuators with incorrect or illegible part number will be replaced. For basic data for actuator of front axle, see AR33.40-P-0001XGA. For basic data for actuator of rear axle, see AR35.40-P-0001XGA. New actuator must not be painted.(Figure 3) Observe installation instructions for rear axle actuator. Figure 3 5 P-RC-2020070005 Important: The new rear axle actuator from the replacement parts department is delivered in “lock engaged” condition. (Visible by the position of the bolt on the actuator)(figure 6) To install the new actuator, the lock in the rear axle must be engaged manually. With the actuator removed, the slider in the axle tube for actuating the lock must be moved in the direction of the axle centerpiece (figure 5), e.g. with a Torx wrench. One of the rear wheels must be turned at the same time. The bolt of the actuator is always installed in the large opening.(figure 4 and 5) Figure 4 (lock NOT engaged: slider to wheel) Figure 1 (lock engaged: slider to axle centerpiece) 6 P-RC-2020070005 Figure 6 (installation position of rear axle actuator with new part) The differential lock opens automatically during the first ignition sequence. 2. Check differential locks of front and rear axle for proper operation. For this purpose, start the engine – engage low range “N” position – actuate transfer case differential lock switch/rear axle differential lock switch/front axle differential lock switch – drive in gentle figure 8 lines at walking pace in an open area until the red feedback of all three locks appears on operating switch (figure 7) – deactivate locks and low range. Figure 7 7 P-RC-2020070005 Primary Parts Information Qty. Part Name Part Number As required Parts kit for front axle differential lock actuator A 463 906 46 02 As required Hexagon head bolt N 910 105 010 016 As required Parts kit for rear axle differential lock actuator A 463 906 55 02 Warranty Information With Check Only Operation: Check actuator of front and rear differential lock Damage Code Operation Number Labor Time (hrs.) 33 950 03 8 02-1466 0.4 With check and replace front differential lock Operation: Check actuator of front and rear differential lock Replace actuator of front differential lock (after check) Damage Code Operation Number Labor Time (hrs.) 33 950 03 7 02-1466 0.4 02-1467 0.8 With check and replace rear differential lock Operation: Check actuator of front and rear differential lock Replace actuator of rear differential lock (after check) Damage Code Operation Number Labor Time (hrs.) 33 950 03 7 02-1466 0.4 02-1468 0.4 With check and replace both front and rear differential lock Operation: Check actuator of front and rear differential lock Replace actuator of front and rear differential lock (after check) Damage Code Operation Number Labor Time (hrs.) 33 950 03 7 02-1466 0.4 02-1469 0.9 Note Operation Number labor times are subject to change.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC. Submission Date : MAY 12, 2020 NHTSA Recall No. : 20V-090 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC. Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 6,517 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz G63 AMG 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.277 YC7H 2960 Vehicles. The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz G550 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.261 YC6B 3557 Vehicles The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than in fact exists. In consequence, the communication between the control unit and the locking actuator will be shut down. In this case, the differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. Description of the Cause : Due to a development deviation at a supplier, for a certain batch of electrical resistors the requirements for chemical resistance might not have been taken into account. Identification of Any Warning that can Occur : The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Tollo Linear AB Address : Estrids väg 10 Kristianstad FOREIGN STATES 29109 Country : Sweden Chronology : Part 573 Safety Recall Report 20V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential. MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system. The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated. The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Differential locking modules equipped with electrical resistors resistant to sulfur fumes. A4639064602 TS Aktuator VA A4639065502 TS Aktuator HA Identify How/When Recall Condition was Corrected in Production : A change in the development process of our supplier ensures that this issue can no longer occur from October 9, 2019 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on February 21, 2020. Owners notified of the voluntary recall campaign by an interim letter on March 27,2020. A final owner notification is estimated to be End July 2020. A copy of all communications will be provided when available. Planned Dealer Notification Date : FEB 21, 2020 – NR Planned Owner Notification Date : MAR 27, 2020 – NR Part 573 Safety Recall Report 20V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC. Submission Date : AUG 14, 2020 NHTSA Recall No. : 20V-090 Manufacturer Recall No. : 2020070005 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC. Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 6,300 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz G63 AMG 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.277 YC7H 2882 Vehicles. The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz G550 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.261 YC6B 3418 Vehicles The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than in fact exists. In consequence, the communication between the control unit and the locking actuator will be shut down. In this case, the differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. Description of the Cause : Due to a development deviation at a supplier, for a certain batch of electrical resistors the requirements for chemical resistance might not have been taken into account. Identification of Any Warning that can Occur : The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Tollo Linear AB Address : Estrids väg 10 Kristianstad FOREIGN STATES 29109 Country : Sweden Chronology : Part 573 Safety Recall Report 20V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential. MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system. The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated. The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Differential locking modules equipped with electrical resistors resistant to sulfur fumes. A4639064602 TS Aktuator VA A4639065502 TS Aktuator HA Identify How/When Recall Condition was Corrected in Production : A change in the development process of our supplier ensures that this issue can no longer occur from October 9, 2019 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on February 21, 2020. Owners notified of the voluntary recall campaign by an interim letter on March 27,2020. A final owner notification is estimated to be August, 2020. A copy of all communications will be provided when available. Planned Dealer Notification Date : FEB 21, 2020 – NR Planned Owner Notification Date : MAR 27, 2020 – NR Part 573 Safety Recall Report 20V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC. Submission Date : FEB 14, 2020 NHTSA Recall No. : 20V-090 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC. Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 6,517 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz G550 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.261 YC6B 3557 Vehicles The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz G63 AMG 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.277 YC7H 2960 Vehicles. The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than in fact exists. In consequence, the communication between the control unit and the locking actuator will be shut down. In this case, the differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. Description of the Cause : Due to a development deviation at a supplier, for a certain batch of electrical resistors the requirements for chemical resistance might not have been taken into account. Identification of Any Warning that can Occur : The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. Supplier Identification : Component Manufacturer Name : Tollo Linear AB Address : Estrids väg 10 Kristianstad FOREIGN STATES 29109 Country : Sweden Chronology : In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential. MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system. The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and Part 573 Safety Recall Report 20V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 ABS and ESP functions would be deactivated. The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Differential locking modules equipped with electrical resistors resistant to sulfur fumes. A4639064602 TS Aktuator VA A4639065502 TS Aktuator HA Identify How/When Recall Condition was Corrected in Production : A change in the development process of our supplier ensures that this issue can no longer occur from October 9, 2019 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on February 21, 2020. Owners will be notified of the voluntary recall campaign approximately one week after launch to the dealers on April 14, 2020. A copy of all communications will be provided when available. Planned Dealer Notification Date : FEB 21, 2020 – NR Planned Owner Notification Date : APR 14, 2020 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC. Submission Date : AUG 21, 2020 NHTSA Recall No. : 20V-090 Manufacturer Recall No. : 2020070005 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC. Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 6,300 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz G550 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.261 YC6B 3418 Vehicles The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz G63 AMG 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.277 YC7H 2882 Vehicles. The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than in fact exists. In consequence, the communication between the control unit and the locking actuator will be shut down. In this case, the differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. Description of the Cause : Due to a development deviation at a supplier, for a certain batch of electrical resistors the requirements for chemical resistance might not have been taken into account. Identification of Any Warning that can Occur : The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Tollo Linear AB Address : Estrids väg 10 Kristianstad FOREIGN STATES 29109 Country : Sweden Chronology : Part 573 Safety Recall Report 20V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential. MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system. The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated. The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Differential locking modules equipped with electrical resistors resistant to sulfur fumes. A4639064602 TS Aktuator VA A4639065502 TS Aktuator HA Identify How/When Recall Condition was Corrected in Production : A change in the development process of our supplier ensures that this issue can no longer occur from October 9, 2019 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on February 21, 2020. Owners notified of the voluntary recall campaign by an interim letter on March 27,2020. A final owner notification is mailed in August 21, 2020. A copy of all communications will be provided when available. Planned Dealer Notification Date : FEB 21, 2020 – NR Planned Owner Notification Date : MAR 27, 2020 – NR Part 573 Safety Recall Report 20V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC. Submission Date : AUG 06, 2020 NHTSA Recall No. : 20V-090 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC. Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 6,300 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz G550 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.261 YC6B 3418 Vehicles The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz G63 AMG 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.277 YC7H 2882 Vehicles. The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than in fact exists. In consequence, the communication between the control unit and the locking actuator will be shut down. In this case, the differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. Description of the Cause : Due to a development deviation at a supplier, for a certain batch of electrical resistors the requirements for chemical resistance might not have been taken into account. Identification of Any Warning that can Occur : The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Tollo Linear AB Address : Estrids väg 10 Kristianstad FOREIGN STATES 29109 Country : Sweden Chronology : Part 573 Safety Recall Report 20V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential. MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system. The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated. The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Differential locking modules equipped with electrical resistors resistant to sulfur fumes. A4639064602 TS Aktuator VA A4639065502 TS Aktuator HA Identify How/When Recall Condition was Corrected in Production : A change in the development process of our supplier ensures that this issue can no longer occur from October 9, 2019 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on February 21, 2020. Owners notified of the voluntary recall campaign by an interim letter on March 27,2020. A final owner notification is estimated to be End July 2020. A copy of all communications will be provided when available. Planned Dealer Notification Date : FEB 21, 2020 – NR Planned Owner Notification Date : MAR 27, 2020 – NR Part 573 Safety Recall Report 20V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC. Submission Date : MAR 30, 2020 NHTSA Recall No. : 20V-090 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC. Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 6,517 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz G550 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.261 YC6B 3557 Vehicles The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz G63 AMG 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 463.277 YC7H 2960 Vehicles. The recall population was determined through production records. Vehicles outside of the affected vehicle population have the differential locking modules equipped with electrical resistors resistant to sulfur fumes. Production Dates : JUN 11, 2018 – SEP 26, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the resistor is impaired, the electrical currents calculated with this resistor would have a higher value than in fact exists. In consequence, the communication between the control unit and the locking actuator will be shut down. In this case, the differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions. Description of the Cause : Due to a development deviation at a supplier, for a certain batch of electrical resistors the requirements for chemical resistance might not have been taken into account. Identification of Any Warning that can Occur : The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Tollo Linear AB Address : Estrids väg 10 Kristianstad FOREIGN STATES 29109 Country : Sweden Chronology : Part 573 Safety Recall Report 20V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential. MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system. The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated. The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the differential locking modules on the affected vehicles and replace them, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Differential locking modules equipped with electrical resistors resistant to sulfur fumes. A4639064602 TS Aktuator VA A4639065502 TS Aktuator HA Identify How/When Recall Condition was Corrected in Production : A change in the development process of our supplier ensures that this issue can no longer occur from October 9, 2019 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on February 21, 2020. Owners notified of the voluntary recall campaign by an interim letter on March 27, 2020. A copy of all communications will be provided when available. Planned Dealer Notification Date : FEB 21, 2020 – NR Planned Owner Notification Date : MAR 27, 2020 – NR Part 573 Safety Recall Report 20V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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