February 7, 2020 NHTSA CAMPAIGN NUMBER: 20V068000
Inaccurate Vehicle Location for Emergency Services
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
NHTSA Campaign Number: 20V068
Manufacturer USA, LLC.
Components COMMUNICATION
Potential Number of Units Affected 239
Summary
Mercedes-Benz
USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles.
An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
Remedy
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020030016.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification eCall Hardware not Working MY20 205, 213, 238, 253, 257, 290(C-Class, CLS-Class, EClass, GLC-Class, GT-Class) | Date: February 14, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | eCall Hardware not Working | |
| TBD | 20V068 | 20P2197226 | ||
| This is to notify you of a new Recall Safety Campaign regarding the emergency call (eCall) hardware on 239 Model Year (“MY”) 2020 C-Class, CLS-Class, E-Class, GLC-Class, and GT-Class (205, 213, 238, 253, 257, 290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 14, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain
Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event. | |||
| What We’re Doing | An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles. | |||
| Parts | Parts are not yet available. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | C-Class, CLS-Class, E-Class, GLC-Class, GT-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 239 | |||
| Total Vehicles in Dealer Inventory | 59 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 C-Class, CLS-Class, E-Class, GLC-Class, or GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 C-Class, CLS-Class, E-Class, GLC-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
A Mercedes-Benz AG Company
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification eCall Hardware not Working MY20 205, 213, 238, 253, 257, 290(C-Class, CLSClass, E-Class, GLC-Class, GT-Class) | DATE: April 2, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
| Recall Campaign Launch Notification | April 2, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | eCall Hardware not Working | |
| 2020030016 | 20V068 | 20P5497601 | ||
| This is to notify you of a new Recall Safety Campaign regarding the emergency call (eCall) hardware on 239 Model Year (“MY”) 2020 C-Class, CLS-Class, E-Class, GLC-Class, and GT-Class (205, 213, 238, 253, 257, 290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 2, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event. | |||
| What We’re Doing | An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | C-Class, CLS-Class, E-Class, GLC-Class, GT-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 239 | |||
| Total Vehicles in Dealer Inventory | 43 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 C-Class, CLS-Class, E-Class, GLC-Class, or GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 C-Class, CLS-Class, E-Class, GLC-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020030016, March 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model various Model Year 2020 eCall Hardware not Working |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event. An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 239 vehicles are involved.
Note:
- Use Xentry 09/19 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Work procedure
1.Replace control unit (N112/) for telematics services (HERMES).
For remove and replace procedures, see model specific document:
- Model 205 95-P-0019LWM
- Model 213, 238 95-P-0019LWE
- Model 253 95-P-0019LWX
- Model 257, 290 95-P-0019FR
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | HERMES control unit | A 167 900 49 12 |
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Replace HERMES control unit (02-1505)
| Damage Code | Operation Number | Model | Labor Time (hrs.) |
| 54 976 01 7
| 02-5058* | all | 0.1 |
| 02-4762* | all | 0.1 | |
| 02-1505 | 205 | 0.4 | |
| 02-1505 | 213, 238 | 0.8 | |
| 02-1505 | 253 | 0.9 | |
| 02-1505 | 257, 290 | 0.7 |
*Operation item may be invoiced only once for each work order.
Note
Operation Number labor times are subject to change
P-RC-2020030016
IMPORTANT SAFETY RECALL 2020030016
This notice applies to your vehicle, VIN:
eCall Hardware not Working
NHTSA Recall #20V068
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
April, 2020
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), EClass Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates which could cause delay or inability to locate the vehicle. This might increase the risk of an injury following an emergency event. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 3 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the seatbelt buckles checked under Recall Campaign # 2020030016.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
IMPORTANT
VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
11 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | AMG E53 | 2020 |
| MERCEDES BENZ | E350 | 2020 |
| MERCEDES BENZ | E450 | 2020 |
| MERCEDES BENZ | GLC300 | 2020 |
| MERCEDES-BENZ | AMG C43 | 2020 |
| MERCEDES-BENZ | AMG C63 S | 2020 |
| MERCEDES-BENZ | AMG CLS53 | 2020 |
| MERCEDES-BENZ | AMG GLC63 | 2020 |
| MERCEDES-BENZ | AMG GT63 | 2020 |
| MERCEDES-BENZ | AMG GT63S | 2020 |
| MERCEDES-BENZ | C300 | 2020 |
12 Associated Documents
Defect Notice 573 Report
RCLRPT-20V068-9588.PDF 227.65KB
Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-20V068-8012.pdf 156.347KB
Recall 573 Report – Amendment 2
RCLRPT-20V068-4613.PDF 228.463KB
Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Initial Notification eCall Hardware not Working
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification eCall Hardware not Working
RCMN-20V068-3643.pdf 338.608KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V068-7553.pdf 158.602KB
Recall 573 Report – Amendment 1
RCLRPT-20V068-5180.PDF 228.455KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V068-2447.pdf 202.478KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V068-4507.PDF 211.146KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V068-9893.PDF 211.244KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V068-6407.PDF 211.328KB
Latest Recalls Documents
Mercedes-Benz Reprogramming
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