December 20, 2019 NHTSA CAMPAIGN NUMBER: 19V914000
Incorrect Air Bag Warning Labels on Sun Visor
If an air bag label is in a foreign language, an occupant may not be aware of the risks to children sitting in the front seat, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 19V914
Manufacturer Mercedes-Benz
USA, LLC.
Components EQUIPMENT
Potential Number of Units Affected 10,041
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC 300 4MATIC coupe, AMG GLC 43 Coupe, AMG GLC 43, AMG GLC 63, GLC 300, GLC 350e 4MATIC, GLC300 4MATIC, AMG GLC 63 Coupe, and AMG GLC 63 S Coupe vehicles. The passenger side sun visor may have incorrect air bag warning labels, written in a foreign language. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
MBUSA will notify owners, and dealers will inspect the air bag warnings and replace them, as necessary, free of charge. The recall began March 3, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020020014.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Airbag Warning Labels MY19 253 (GLC-Class) | DATE: February 24, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | February 24, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Airbag Warning Labels | |
| 2020020014 | 19V914 | 19P5891604 | ||
| This is to notify you of a Recall Campaign Launch regarding the airbag warning label in 10,041 Model Year (“MY”) 2019 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as “OPEN” on February 21, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that certain Model Year (“MY”)19 GLC-Class (253 platform) vehicles could be equipped with incorrect country variants of the airbag warning labels on the outside of the passenger side sun visor. In such case, the airbag warning labels may not meet local requirements. The labels installed include pictograms indicating the proper use of a child seat but the accompanying explanations might not be in the local language. If a sun visor label is in a foreign language, an occupant may not be aware of the risks a deploying airbag may pose to children sitting in the front seat, potentially increasing the risk of injury in the event of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the airbag warning labels on the passenger side sun visor of the affected vehicles and replace the sun visor incl. warning label, as necessary. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | GLC-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 10,041 | |||
| Total Vehicles in Dealer Inventory | 372 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 GLC-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020020014, February 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLC-Class (253 platform) Model Year 2019 Airbag Warning Labels |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that certain Model Year (“MY”)19 GLC-Class (253 platform) vehicles could be equipped with incorrect country variants of the airbag warning labels on the outside of the passenger side sun visor. In such case, the airbag warning labels in affected vehicles may not meet local requirements. All the labels installed include pictograms indicating the proper use of a child seat but the accompanying explanations might not be in the local language. If a sun visor label is in a foreign language, an occupant may not be aware of the risks a deploying airbag may pose to children sitting in the front seat, potentially increasing the risk of injury in the event of a crash. An authorized Mercedes-Benz dealer will check the airbag warning labels on the passenger side sun visor of the affected vehicles and replace the sun visor incl. warning label, as necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 10041 vehicles are involved.
Order No. P-RC-2020020014
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Check/test procedure
- Check airbag information labels on front passenger sun visor to make sure US/English version is Incorrect versions may have been applied.
The information labels are applied on the outer side of the front passenger sun visor. (Figure1)
Figure 1
Specified airbag information label below is correct for the US/English version: The airbag information label must match this to be correct.
Work procedure
- Replace sun visor (AR68.60-P-5480NKB) and airbag information label.
It is not possible to remove just the airbag information label from the sun visor, as the information label is part of the sun visor. The sun visor must be replaced along with the new label.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | sun visor | * |
| 1 | Information label sun visor | A 221 817 12 20 |
*The replacement parts must be determined according to the VIN via XPPI.
Warranty Information With check
Operation: Check airbag information label on front passenger sun visor (02-1439)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 58 916 04 8 | 02-1439 | 0.1 |
With check and replace
Operation: Check airbag information label on front passenger sun visor (02-1439) Replace sun visor and information label (02-1440)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 58 916 04 7 | 02-1439 | 0.1 |
| 02-1440 | 0.2 |
Note
Operation Number labor times are subject to change.
IMPORTANT SAFETY RECALL 2020020014
This notice applies to your vehicle, VIN:
Airbag Warning Labels
NHTSA Recall #19V914
March, 2020
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019 GLC- Class vehicles fail to conform with the airbag warning label requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208 “Occupant Crash Protection.” Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG has determined that certain Model Year (“MY”) 19 GLC-Class (253 platform) vehicles might be equipped with incorrect country variants of the airbag warning labels on the outside/inside of the passenger side sun visor. In such case, the airbag warning labels in affected vehicles may not meet US requirements as specified by FMVSS 208 “Occupant Crash Protection.” The labels are intended to provide information to the occupant about the safety risks a deploying airbag may pose to children. The affected vehicles are equipped with labels that include pictograms indicating the proper use of a child seat but the accompanying explanations might not be understood in the US. If a sun visor label is in a foreign language, an occupant may not be aware of the potential risks that a deploying airbag may pose to children sitting in the front seat, potentially increasing the risk of injury in the event of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the airbag warning labels on the passenger-side sun visor of the affected vehicles and replace the sun visor including the warning label, as necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the airbag warning labels on the sunvisor checked under Recall Campaign # 2020020014.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Airbag Warning Labels MY19 253 (GLC-Class) | DATE: December 28, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Airbag Warning Labels | |
| TBA | 19V914 | 19P2197196 | ||
| This is to notify you of a new Recall Campaign regarding the airbag warning label in 10,028 Model Year (“MY”) 2019 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 28, 2019. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that certain Model Year (“MY”)19 GLC-Class (253 platform) vehicles could be equipped with incorrect country variants of the airbag warning labels on the outside/inside of the passenger side sun visor. In such case, the airbag warning labels in affected vehicles may not meet local requirements. All the labels installed include pictograms indicating the proper use of a child seat but the accompanying explanations might not be in the local language. If a sun visor label is in a foreign language, an occupant may not be aware of the risks a deploying airbag may pose to children sitting in the front seat, potentially increasing the risk of injury in the event of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the airbag warning labels on the passenger side sun visor of the affected vehicles and replace the sun visor incl. warning label, as necessary. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | GLC-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 10,028 | |||
| Total Vehicles in Dealer Inventory | 399 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 GLC-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letter will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Airbag Warning Labels
NHTSA Recall #19V914
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019 GLCClass vehicles fail to conform with the airbag warning label requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208 “Occupant Crash Protection.” Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
MBAG has determined that certain Model Year (“MY”) 19 GLC-Class (253 platform) vehicles might be equipped with incorrect country variants of the airbag warning labels on the outside/inside of the passenger side sun visor. In such case, the airbag warning labels in affected vehicles may not meet US requirements specified by FMVSS 208 “Occupant Crash Protection.” The labels are intended to provide information to the occupant about the safety risks a deploying airbag may pose to children. The affected vehicles are equipped with labels that include pictograms indicating the proper use of a child seat but the accompanying explanations might not be understood in the US. If a sun visor label is in a foreign language, an occupant may not be aware of the potential risks that a deploying airbag may pose to children sitting in the front seat, potentially increasing the risk of injury in the event of a crash.
An authorized Mercedes-Benz dealer will check the airbag warning labels on the passenger-side sun visor of the affected vehicles and replace the sun visor, including the warning label, as necessary.
Unfortunately, the parts to remedy this situation are not available. We are working to obtain the necessary parts as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall repair completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to resolve your question or concern, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
5 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLC300 | 2019 |
| MERCEDES BENZ | GLC350E | 2019 |
| MERCEDES BENZ | GLC43 AMG | 2019 |
| MERCEDES BENZ | GLC63 AMG | 2019 |
| MERCEDES BENZ | GLC63S AMG | 2019 |
14 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-19V914-1944.PDF 211.146KB
Recall 573 Report – Amendment 3
RCLRPT-19V914-3320.PDF 219.937KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Airbag Warning Labels
RCMN-19V914-3429.pdf 490.721KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V914-8782.pdf 170.71KB
Remedy Instructions and TSB
RCRIT-19V914-2335.pdf 624.937KB
Remedy Instructions and TSB
RCRIT-19V914-7151.pdf 193.288KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V914-0574.pdf 150.37KB
Recall 573 Report – Amendment 2
RCLRPT-19V914-6587.PDF 219.942KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V914-8638.PDF 211.25KB
Recall 573 Report – Amendment 1
RCLRPT-19V914-9133.PDF 219.938KB
Non-Compliance Notice 573 Report
RCLRPT-19V914-2344.PDF 219.956KB
Recall Acknowledgement
RCAK-19V914-8781.pdf 244.775KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Airbag Warning Labels MY19 253 (GLC-Class)
RCMN-19V914-0984.pdf 169.406KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V914-6318.PDF 211.337KB
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- 【One-Click I/M Readiness&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether your vehicle's emissions-related systems are operating properly. Help you get smog-check ready quickly. OM970 obd2 diagnostic tool supports all essential OBD2 functions you need. Plus, it features battery voltage test and DLC 16-PIN test.
- 【Straightforward Menus with Easy Navigation】 All functions are easy to understand without obscure decriptions. 3.5" Large screen delivers clear readings while keeping one-hand operation. The car diagnostic tool comes with a silicone protective case and a hard-shell carrying case, ensuring long-lived durability and drop resistance.
- 【Budget-Friendly, No Subscriptions, Free Software Updates】 Plug and play: no bluetooth pairing, monthly fees, Wi-Fi connection, or any other troublesome initial settings. OM970 obd2 scanner works out of the box with the latest software. Lifetime free upgrade.
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