November 18, 2019 NHTSA CAMPAIGN NUMBER: 19V822000
NHTSA Campaign Number: 19V822
Manufacturer Mercedes-Benz USA, LLC.
Potential Number of Units Affected 3
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC300 and GLC300 4MATIC vehicles. The electrical connection between the power steering electric motor and the control unit may fail, resulting in the loss of electric power steering assist.
MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall is expected to begin January 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
|FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
|RE: Recall Campaign Initial Notification
Soldering of Steering Control Unit MY19 253 (GLC-Class)
|DATE: November 22, 2019|
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Department Manager, Vehicle Compliance & Analysis
|Campaign No. :||NHTSA ID||Campaign Desc. :||Soldering of Steering Control Unit|
|TBA||19V822||PEND WELD SCU|
|This is to notify you of a new Recall Campaign regarding the soldered contacts between the control unit and the electric motor of the power steering in 3 Model Year (“MY”) 19 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on November 22, 2019.|
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 GLC-Class vehicles (253 platform), the soldered contacts between the control unit and the electric motor of the power steering might not meet current production specification. If the contact pins are not soldered according to current production specifications, the control unit and the electric motor could lose complete electrical connection, resulting in the loss of the electric power steering assist, and increasing the risk of a crash.|
|What We’re Doing||MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the electric power steering control unit on the affected vehicles.|
|Parts||A remedy is not yet available. An additional notification will be sent once a remedy is available.|
|Vehicle Model Year(s)||2019|
|Total Recall Population||3|
|Total Vehicles in Dealer Inventory||0|
|Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 GLC-Class vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letters will be mailed approximately one week after the remedy becomes available.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
1 Affected Product
3 Associated Documents
Manufacturer Notices(to Dealers,etc)- MFR Dealer letter
Defect Notice 573 Report
Latest Recalls Documents
|CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware|
|CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware|
|Autel MaxiFlash Elite J2534|
|VSI J2534 ECU Reprogrammer|
|Autel (AULMF2534) MaxiFlash Pro|
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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Last update on 2020-01-26 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-01-26 / Affiliate links / Images from Amazon Product Advertising API