Soldering of Steering Control Unit – 2019 Mercedes-Benz GLC-Class

November 18, 2019 NHTSA CAMPAIGN NUMBER: 19V822000

Loss of Electric Power Steering Assist

A loss of power steering assist would require a greater steering effort to control the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V822

Manufacturer Mercedes-Benz USA, LLC.

Components STEERING

Potential Number of Units Affected 3

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC300 and GLC300 4MATIC vehicles. The electrical connection between the power steering electric motor and the control unit may fail, resulting in the loss of electric power steering assist.

 

Remedy

MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began December 20, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019110014.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Soldering of Steering Control Unit MY19 253 (GLC-Class)	DATE: December 6, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				December 6, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Replace Steering Control Unit
2019110014	19V822	19P4691004
This is to notify you of a Recall Campaign Launch regarding the soldered contacts between the control unit and the electric motor of the power steering in 3 Model Year (“MY”) 19 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on December 6, 2019.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 GLC-Class vehicles (253 platform), the soldered contacts between the control unit and the electric motor of the power steering might not meet current production specification. If the contact pins are not soldered according to current production specifications, the control unit and the electric motor could lose complete electrical connection, resulting in the loss of the electric power steering assist, and increasing the risk of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the electric power steering control unit on the affected vehicles.
Parts		The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		GLC-Class
Vehicle Populations
Total Recall Population		3
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 GLC-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019110014, December 2019

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLC-Class vehicles (253 platform) Model Year 2019 Welding of Steering Control Unit

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 GLC-Class vehicles (253 platform), the soldered contacts between the control unit and the electric motor of the power steering might not meet current production specification thereby not ensuring a permanent electrical connection. If the contact pins are not soldered according to current production specifications, the control unit and the electric motor could lose complete electrical connection, resulting in the loss of the electric power steering assist, and increasing the risk of a crash. An authorized Mercedes-Benz dealer will replace the electric power steering control unit on the affected vehicles.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 3 vehicles are involved.

 

Order No. P-RC-2019110014

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 

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Work procedure

1. Replace electric power steering.

For basic data, see AR46.20-P-0600LW – model 253.

After having replaced the steering, the serial number of the new steering gear must be documented in VeDoc. For further information, see SI46.00-P-0001A.

 

Primary Parts Information

Qty.	Part Name	Part Number
As required*	Electric power steering	*
1	MOUNTING PLATE PARTS KIT, STEERING GEAR	A 205 628 19 00
2	NUT-AND-WASHER ASSEMBLY	A 005 990 47 50
1	STEERING COUPLING TO STEERING GEAR	A 140 990 09 58
1	SCREW STEERING COUPLING TO STEERING GEAR	A 210 990 06 04

 

* The replacement parts must be determined according to the VIN via the parts job in the Xentry Portal.

Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting and may be claimed.

 

Warranty Information

Operation: Replace electric power steering  (02-1397)

Perform wheel alignment check (02-9785)*

Extra work for: Remove/install engine compartment lining in vehicle with underbody protection (02-9676)

Damage Code	Operation Number	Labor Time (hrs.)
46 910 04 7	02-1397	2.0
	02-9785*	0.9
	02-9676	ZM

 

* Includes: Adjust toe of front wheels

 

Note

Operation Number labor times are subject to change

 

P-RC-2019110014

 

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IMPORTANT SAFETY RECALL 2019110014
This notice applies to your vehicle, VIN:
Soldering of Steering Control Unit
NHTSA Recall # 19V822

 

December, 2019

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

2019110014

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 GLC-Class vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the CONCERN?	MBAG has determined that on certain MY 2019 GLC-Class vehicles (253 platform), the soldered contacts between the control unit and the electric motor of the power steering might not meet current production specification. If the contact pins are not soldered according to current production specifications, the control unit and the electric motor could lose complete electrical connection, resulting in the loss of the electric power steering assist, and increasing the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will replace the electric power steering control unit on the affected vehicles.  This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 4 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see  www.MBUSA.com/recall.  Please mention you are scheduling an appointment to An authorized Mercedes-Benz dealer will replace the electric power steering control unit on the affected vehicles under Recall Campaign # 2019110014. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.  If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.  Requests for reimbursement may include parts, labor, fees and taxes.  Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more information.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE:   Recall Campaign Initial Notification Soldering of Steering Control Unit MY19 253 (GLC-Class)	DATE: November 22, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Soldering of Steering Control Unit
TBA	19V822	PEND WELD SCU
This is to notify you of a new Recall Campaign regarding the soldered contacts between the control unit and the electric motor of the power steering in 3 Model Year (“MY”) 19 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on November 22, 2019.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 GLC-Class vehicles (253 platform), the soldered contacts between the control unit and the electric motor of the power steering might not meet current production specification. If the contact pins are not soldered according to current production specifications, the control unit and the electric motor could lose complete electrical connection, resulting in the loss of the electric power steering assist, and increasing the risk of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the electric power steering control unit on the affected vehicles.
Parts		A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		GLC-Class
Vehicle Populations
Total Recall Population		3
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 GLC-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES BENZ	GLC300	2019

 

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13 Associated Document

Recall Quarterly Report #1, 2019-4

RCLQRT-19V822-9616.PDF 211.138KB

 

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V822-9518.PDF 211.239KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V822-9420.PDF 211.322KB

 

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Recall 573 Report – Amendment 3

RCLRPT-19V822-2695.PDF 216.148KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V822-6226.pdf 193.188KB

 

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Remedy Instructions and TSB

RCRIT-19V822-4134.pdf 132.078KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V822-2619.PDF 216.151KB

 

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Manufacturer Notices(to Dealers,etc)- MFR Dealer letter

RCMN-19V822-3659.pdf 168.413KB

 

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Recall Acknowledgement

RCAK-19V822-1744.pdf 244.94KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Soldering of Steering Control Unit MY19 253 (GLC-Class)

RCMN-19V822-3582.pdf 313.491KB

 

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Defect Notice 573 Report

RCLRPT-19V822-5487.PDF 216.034KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V822-1570.PDF 216.033KB

 

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V822-8360.PDF 211.422KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V822&docType=RCL

 

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Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

• Windows based PC or laptop^*

• J2534 compliant interface box^*1*

^*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

^*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

• All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

• Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

	CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
	CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
	CarDAQ-Plus 3
	Bosch Automotive Tools MTECH2 Mastertech II J2534
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	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

www.startekinfo.com

 

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