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November 6, 2019 NHTSA CAMPAIGN NUMBER: 19V800000
Insufficient Weld May Cause Seat Cushion to Shift
In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
NHTSA Campaign Number: 19V800
Manufacturer Daimler Vans USA, LLC
Components SEATS
Potential Number of Units Affected 3
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Remedy
DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3SITZVER.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| Campaign No. : | Campaign Desc. : | Seat Adjuster Weld Seam | |
| 2020010016 | VS3SITZVER | ||
| This is to notify you of the upcoming Recall Campaign concerning the tilt adjuster of the front seats on approximately 3 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Open” in VMI. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter vehicles (platform 907 and 910 (VS30)), a seam on the height adjustment of the front seats may not have been sufficiently welded. This weld seam could break in the event of a crash, and the seat cushion might shift forward. If this were to occur, the functionality of the restraint system might be impaired, which could increase the risk of injury for the occupant. | ||
| What We’re Doing | An authorized Mercedes-Benz Sprinter dealer will replace the tilt adjuster of the front seats on the affected vehicles. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall Population | 3 | ||
| Dealer Inventory | 1 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. |
|||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early February 2020. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Seat Adjuster |
DATE: February 2020 |
IMPORTANT CAMPAIGN INFORMATION
Campaign No. 2020010016, February 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 Seat Adjuster Weld Seam |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter vehicles (platform 907 (VS30)), a seam on the height adjustment of the front seats may not have been sufficiently welded. This weld seam could break in the event of a crash, and the seat cushion might shift forwards. If this were to occur, the functionality of the restraint system might be impaired, which could increase the risk of injury for the occupant. An authorized Mercedes-Benz Sprinter dealer will replace the tilt adjuster of the front seats on the affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as asdescribed.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 3 vehicles are involved.
Order No. V-RC-2020010016
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Warranty Information
Operation items and work units
| Operation number | Operation text | Labor Time (hrs.) | Damage Code |
| 02 1619 | Check airbag control unit | 0.2 | 54 941 75 8 |
| 02 1620 | Lock airbag control unit (after check) | 0.3 | 54 941 75 8 |
Procedure
| Check | |||
| 1 | Check, whether the vehicle is affected by the measure | For authorized Mercedes‑Benz service partners, only the entry in the input-process-output (IPO) system, in the “Current” tab is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | |
| Check Airbag Control Unit | |||
| 2 | Connect diagnostic system. | It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | AD00.00-D-2000-06TS |
| 3 | Perform quick test. | It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. If no fault code is stored in control
unit “N2/5 – Supplemental Restraint System (SRS)”, ↓ End the measure. If fault code B272200 – “Control unit is not locked” is stored in control unit “N2/5 – Supplemental Restraint System (SRS)”, ↓ Proceed with operation step 4 |
AD00.00-D-2000-06TS |
| 4 | Connect charging equipment.
Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle |
During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system. Otherwise any undervoltage that occurs may damage the control units.
Follow the operating instructions for the charger.
Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery. |
AR54.10-D-1127TS |
| 5 | Activate lock of airbag control unit. | To do this, select the following menu items:
Control units view → N2/5 – Supplemental Restraint System (SRS) → Adaptations → Initial startup → Commissioning of a control unit that has already been installed
It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. |
AD00.00-D-2000-06TS |
| 6 | Disconnect diagnostic system. | AD00.00-D-2000-06TS | |
| 7 | Remove charger from vehicle. | AR54.10-D-1127TS | |
Replacement parts
No replacement parts are required.
V-RC-2020010016
IMPORTANT SAFETY RECALL #2020020012
This notice applies to your vehicle VIN:
Seat Adjuster Weld Seam
NHTSA Recall #19V800
February, 2020
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
2020020012
WD3PE7CC0
Dear Mercedes-Benz Sprinter Owner or Lessee:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG determined that on certain Mercedes-Benz Sprinter vans (platform 907 (VS30)) a seam on the height adjustment of the front seats may not have been sufficiently welded. This weld seam could break in the event of a crash, and the seat cushion might shift forward. If this were to occur, the functionality of the restraint system might be impaired, which could increase the risk of injury for the occupant. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will replace the tilt adjuster of the front seats on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 4 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to replace the tilt adjuster of the front seats under Recall Campaign # 2020020012. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Seat Adjuster |
DATE: December 5, 2019 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign No. : | Campaign Desc. : | Seat Adjuster Weld Seam | |
| 2019110010 | PDGSITZVER | ||
| This is to notify you of the upcoming Recall Campaign concerning the tilt adjuster of the front seats on approximately 3 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of both Mercedes-Benz vans, has determined that on certain Sprinter vehicles (platform 907 and 910 (VS30)), a seam on the height adjustment of the front seats may not have been sufficiently welded. This weld seam could break in the event of a crash, and the seat cushion might shift forward. If this were to occur, the functionality of the restraint system might be impaired, which could increase the risk of injury for the occupant. | ||
| What We’re Doing | An authorized Mercedes-Benz Sprinter dealer will replace the tilt adjuster of the front seats on the affected vehicles. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall Population | 3 | ||
| Dealer Inventory | 1 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. |
|||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in late December, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle
VIN:
Seat Adjuster Weld Seam
NHTSA Recall # 19V800
December, 2019
- A safety defect exists in your vehicle.
- Remedy parts are not yet available for your vehicle.
- We will contact you again once parts are available.
2019110010
WDZPF0CD4K
Dear Valued Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles (Platform 907 (VS30)), a seam on the height adjustment of the front seats may not have been sufficiently welded. This weld seam could break in the event of a crash, and the seat cushion might shift forward. If this were to occur, the functionality of the restraint system might be impaired, which could increase the risk of injury for the occupant.
We want to assure you that MBAG is taking all necessary measures to remedy this situation for you. We are also working closely with the National Highway Traffic Safety Administration (“NHTSA”) and airbag suppliers to provide a remedy as soon as possible, and to prioritize repairs according to risk factors identified through testing. Unfortunately, replacement parts are not yet available for your vehicle, and we will contact you again once parts become available. As soon as a suitable replacement part is available for your vehicle, we will send another letter notifying you to bring your vehicle to your local authorized Mercedes-Benz Sprinter dealer to repair your vehicle free of charge. In the meantime, please visit www.mbvans.com/sprinter/owners–resources/recall and enter your 17 digit VIN in the VIN Look-up tool, then enter your most recent contact information.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER 1500 | 2019 |
| FREIGHTLINER | SPRINTER 2500 | 2019 |
| FREIGHTLINER | SPRINTER 3500 | 2019 |
| FREIGHTLINER | SPRINTER 4500 | 2019 |
| MERCEDES BENZ | SPRINTER 1500 | 2019 |
| MERCEDES BENZ | SPRINTER 2500 | 2019 |
| MERCEDES BENZ | SPRINTER 3500 | 2019 |
| MERCEDES BENZ | SPRINTER 4500 | 2019 |
9 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-19V800-6161.PDF 211.15KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V800-6666.pdf 1410.183KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-19V800-0358.PDF 211.246KB
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Owner Notification Letter(Part 577)
RCONL-19V800-5492.pdf 158.372KB
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Recall Acknowledgement
RCAK-19V800-9336.pdf 245.087KB
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Defect Notice 573 Report
RCLRPT-19V800-9755.PDF 214.256KB
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Recall 573 Report- Amendment 1
RCLRPT-19V800-5682.PDF 214.279KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V800-2480.pdf 666.731KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V800-0420.pdf 109.926KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V800&docType=RCL
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