Mounting of A/B/C Pillar Covers – 2019 Mercedes-Benz S-Class

August 9, 2019 NHTSA CAMPAIGN NUMBER: 19V584000

Improperly Installed Pillar Covers

If a side curtain air bag does not deploy as intended, or the pillar covers detach during a crash, there is an increased risk of injury.

 

NHTSA Campaign Number: 19V584

Manufacturer Mercedes-Benz USA, LLC.

Components STRUCTURE

Potential Number of Units Affected 1

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling a 2019 S450 vehicle. The A, B, and C pillar covers may have been improperly installed, possibly affecting the deployment of the side curtain air bags and allowing the covers to detach in the event of a crash.

 

Remedy

MBUSA will notify the owner, and a dealer will inspect the pillar covers, reinstalling them as necessary, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019080006.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Mounting of A/B/C pillar covers MY19 222 (S-Class)	DATE: September 10, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				September 10, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Mounting of A/B/C pillar covers
2019080006	19V584	19P6391004
This is to notify you of a Recall Campaign Launch regarding the mounting of A,B and C pillar covers on 1 Model Year (“MY”) 2019 S-Class (222 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on September 10, 2019.
Background
Issue		Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2019 S-Class vehicle (222 platform), the A, B and C pillar covers might not be installed according to current production specifications. The incorrect installation of the A, B and C pillar covers could result in the detachment of the covers in the event of a crash necessitating the activation of the curtain airbag. Detachment of the covers could increase the risk of injury to vehicle occupants. Furthermore, the curtain airbag might not deploy as intended increasing the risk of injury in the event of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will rework the pillar covers on the affected vehicle.
Parts		The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		S-Class
Vehicle Populations
Total Recall Population		1
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 S-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		The customer letter will be mailed approximately one week after the remedy becomes available to the dealer.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019080006, September 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model S-Class vehicles, (222 platform) Model Year 2019 Rework torque of A-, B-, and C-pillar trims, as well as wheel arch liners

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 S-Class vehicles, (222 platform) the A, B, and C pillar covers might not be installed according to current production specifications, an authorized Mercedes-Benz dealer will check the installation of the pillar covers on the affected vehicle and rework, if necessary.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 1 vehicles are involved.

 

Order No. P-RC-2019080006

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

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Procedure

 

The following work procedure must be performed on both A-, B-, and C-pillar trims, as well as the wheel arch liners.

The wheel arch liners as from the facelift are affected only if a side airbag in the rear (code 293) is installed.

 

1. Remove SRS cover on A-pillar and correct torque ( 5) (A, Figure 1).

Figure 1

 

2. Remove SRS cover on B-pillar and correct torque ( 5) (A, Figure 2).

Figure 2

 

3. Remove SRS cover on C-pillar and wheel arch and correct torque ( 5) (A, Figure 3).

Figure 3

 

Warranty Information

Operation: Correct torque on pillar trims and wheel arch liners (02-1256)

Damage Code	Operation Number	Labor Time (hrs.)
63 910 04 8	02-1256	0.3

 

Note

Operation labor times are subject to change.

P-RC-2019080006

 

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IMPORTANT SAFETY RECALL 2019080006
This notice applies to your vehicle, VIN:
Mounting of A/B/C Pillar Covers
NHTSA Recall # 19V584

September, 2019

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in a certain Model Year (“MY”) 2019 S-Class vehicle. Our records indicate that your vehicle is the affected vehicle.

What is the CONCERN?	DAG has determined that on a certain MY 2019 S-Class vehicle (222 platform), the A, B and C pillar covers might not be installed according to current production specifications. The incorrect installation of the A, B and C pillar covers could result in the detachment of the covers in the event of a crash necessitating the activation of the curtain airbag. Detachment of the covers could increase the risk of injury to vehicle occupants. Furthermore, the curtain airbag might not deploy as intended increasing the risk of injury in the event of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the installation of the pillar covers on the affected vehicle and rework, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall.  Please  mention  you  are  scheduling  an  appointment  to  check  the installation of the pillar covers under Recall Campaign #2019080006. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR- MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Mounting of A/B/C pillar covers MY19 S-Class (222 Platform)	DATE: August 16,2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 

Campaign No. :	NHTSA ID	Campaign Desc. :	Mounting of A/B/C pillar covers
TBA	19V584	PEND 222 PLR CVR
This is to notify you of a new Recall Campaign regarding the mounting of A, B and C pillar covers on 1 Model Year (“MY”) 2019 S-Class (222 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 16, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2019 S-Class vehicle, (222 platform) the A, B, and C pillar covers might not be installed  according to current production specifications.
What We’re Doing		MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will check the installation of the pillar covers on the affected vehicle and rework, if necessary.
Parts		A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		S-Class
Vehicle Populations
Total Recall Population		1
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 S-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		The customer letter will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES BENZ	S450	2019

 

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12 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V584-2617.PDF 211.32KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V584-2837.pdf 168.198KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V584-2039.PDF 211.231KB

 

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V584-4678.PDF 211.424KB

 

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Remedy Instructions and TSB

RCRIT-19V584-7537.pdf 219.929KB

 

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Recall Acknowledgement

RCAK-19V584-5739.pdf 244.571KB

 

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Defect Notice 573 Report

RCLRPT-19V584-6278.PDF 214.108KB

 

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification Mounting of A/B/C pillar covers

RCMN-19V584-6508.pdf 167.549KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V584-5050.PDF 211.137KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V584-3875.PDF 214.112KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V584-4878.PDF 214.113KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Mounting of A/B/C pillar covers MY19 222 (S-Class)

RCMN-19V584-0092.pdf 381.754KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V584&docType=RCL

 

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