Fuel Tank Filler Pipe Welding – 2020 Mercedes-Benz GLE-Class

August 2, 2019 NHTSA CAMPAIGN NUMBER: 19V572000

Weld Between Fuel Tank and Filler Pipe May Leak

A fuel leak in the presence of an ignition source increases the risk of a fire.

 

NHTSA Campaign Number: 19V572

Manufacturer Mercedes-Benz USA, LLC.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 128

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4MATIC and GLE450 4MATIC vehicles. The connection between the fuel filler pipe and the fuel tank may have been improperly welded, allowing a fuel leak.

 

Remedy

MBUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019090001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Fuel Tank Filler Pipe Welding MY20 167 (GLE-Class)	DATE: October  04, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				October 4, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Fuel Tank Filler Pipe Welding
2019090001	19V572	19P4790009
This is to notify you of a Recall Campaign Launch regarding the fuel tank filler pipe welding on 128 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 04, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the welding between the fuel filler pipe and the fuel tank might not meet current production specifications. As a result, fuel might leak from the connection between the filler pipe and the fuel tank. Depending on the amount of leaking fuel, the potential for personal injury in the presence of an external ignition source might increase.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		128
Total Vehicles in Dealer Inventory		4
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019090001, September 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLE-Class vehicles (167 platform) Model Year 2020 Fuel Tank Filler Pipe Welding

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the welding between the fuel filler pipe and the fuel tank might not meet current production specifications. As a result, fuel might leak from the connection between the filler pipe and the fuel tank. Depending on the amount of leaking fuel, the potential for personal injury in the presence of an external ignition source might increase. An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 128 vehicles are involved.

 

Order No. P-RC-2019090001

 

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Procedure

 

1. Replace fuel tank.

For basic data, see AR47.10-P-4100MSC for model 167 with engine 256.

The AR document AR47.10-P-4100MSC will be adapted for model 167 with engine 264. Note: Insure the proper routing of the internal fuel lines as shown in (figure 1)

Figure 1

 

Primary Parts Information

Qty.	Part Name	Part Number	Estimated Replacement Rate
4	Strut screw	N 000000 000276	100%
1	O-ring	A 025 997 18 45	100%
1	Fuel tank	A167 470 90 02	100%
6	CAP BOLT WITH SOCKET	A 000 990 72 25	100%
3	CAPSCREW W HEXAL. DRIVE	A 000 990 93 06	100%

 

Warranty Information 

Operation: Replace fuel tank (02-1298)

Drain/fill fuel tank (02-9736)

Extra work for: Remove/install engine compartment lining in vehicles with underbody protection (02-9676)

Damage Code	Operation Number	Labor Time (hrs.)
47 900 09 7	02-1298	5.4
	02-9736	ZM
	02-9676	ZM

 

Note

Operation Number labor times are subject to change

 

P-RC-2019090001

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IMPORTANT SAFETY RECALL 2019090001
This notice applies to your vehicle, VIN:
Fuel Tank Filler Pipe Welding
NHTSA Recall # 19V572

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

October, 2019

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	DAG determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the welding between the fuel filler pipe and the fuel tank might not meet current production specifications. As a result, fuel might leak from the connection between the filler pipe and the fuel tank. A fuel leak in the presence of an ignition source could increase the risk of a fire.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 6 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to replace the fuel tank under Recall Campaign #2019090001. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes- Benz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE:   Recall Campaign Initial Notification Fuel Tank Filler Pipe Welding MY20 167 (GLE-Class)	DATE: August 09,2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Fuel Tank Filler Pipe Welding
TBA	19V572	PEND FUEL TNK WLDG
This is to notify you of a new Recall Campaign regarding the  Fuel Tank Filler Pipe Welding on 128 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 09, 2019.
Background
Issue	Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the welding between the fuel filler pipe and the fuel tank might not meet current production specifications. As a result, fuel might leak from the connection between the filler pipe and the fuel tank. Depending on the amount of leaking fuel, the potential for personal injury in the presence of an external ignition source might increase.
What We’re Doing	MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles.
Parts	Parts are not yet available. An additional notification will be sent once the parts are available for repairs.
Vehicles Affected
Vehicle Model Year(s)	2020
Vehicle Model	GLE-Class
Vehicle Populations
Total Recall Population	128
Total Vehicles in Dealer Inventory	7
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline	Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS	AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners	This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Fuel Tank Filler Pipe Welding
NHTSA Recall #19V572

September, 2019

Dear Mercedes-Benz Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the Concern?

DAG determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the welding between the fuel filler pipe and the fuel tank might not meet current production specifications. As a result, fuel might leak from the connection between the filler pipe and the fuel tank.   A fuel leak in the presence of an ignition source increases the risk of a fire.

To remedy this recall issue, an authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles. Unfortunately, the parts to remedy this are not yet available.

We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation once parts are available, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).  A new vehicle identification number (VIN)based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope.  If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	GLE350	2020
MERCEDES-BENZ	GLE450	2020

 

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12 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V572-6463.PDF 211.254KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V572-3805.PDF 211.151KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V572-5256.PDF 211.34KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V572-1732.pdf 229.946KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Fuel Tank Filler Pipe Welding MY20 167 (GLE-Class)

RCMN-19V572-4166.pdf 331.477KB

 

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Defect Notice 573 Report

RCLRPT-19V572-4393.PDF 215.793KB

 

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Manufacturer Notices(to Dealers, etc.) Recall Campaign Initial Notification. – Fuel Tank Filler Pipe Welding MY 167 (GLE-Class.)

RCMN-19V572-8593.pdf 168.404KB

 

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Recall Acknowledgement

RCAK-19V572-7935.pdf 244.766KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V572-3728.pdf 322.877KB

 

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Remedy Instructions and TSB

RCRIT-19V572-4132.pdf 169.503KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V572-1181.PDF 215.81KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V572-1501.PDF 215.818KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V572&docType=RCL

 

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